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Point.Com Review

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Reviews 1,263

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Bestmoney Staff
Bestmoney Staff
Jul. 15, 20214 min read

Point.com summary

Point.com is disrupting the home equity loans market with a new way of helping homeowners to cash in on their home’s value.

Pros

  • No monthly repayments
  • No upfront or out of pocket fees
  • Quick online application
  • High approval rates

Cons

  • Sharing a cut of your home’s appreciation
  • Appraiser and escrow fees
  • Processing fees

Point at a Glance

Product TypesHome equity investment
Featured Loans“Point” Home equity investment
Repayment Terms1-10 years
Suitable ForHomeowners who value no monthly payments.

Visit Point.com

Overview

Based in Silicon Valley, Point is disrupting the traditional home equity loans market with a new way of helping homeowners cash in on your home’s value. It doesn’t offer home equity loans (HELs) or home equity lines of credit (HELOCs). Instead, it pays the homeowner for a portion of your equity and shares in the home’s appreciation (or depreciation) when the you sells your home or decides to buy back Point’s portion of the equity.

Suitable For?

Home equity investments cater to:

  • Homeowners who are optimizing for cashflow 
  • Homeowners with want to pay off substantial debts
  • Homeowners who believe their home price is going to stop appreciating (or may even start depreciating)

Unlike traditional HELs and HELOCs where the borrower has a monthly payment on a fixed term, home equity investments have no monthly payments. This makes the Point home equity investment ideal for homeowners looking to get a large lump sum WITHOUT the monthly payments.

If you think the property market is going to cool down and rates of appreciation will slow (or your home may start depreciating in value) then home equity investments might be ideal for you. Since the cost is tied to your home’s appreciation or depreciation, a home equity investment can be much cheaper than a loan if your home price is stagnant or going down. If home price appreciation picks up again, you could replace your home equity investment from Point with a more traditional loan product.

Types of Loans/Products

Point offers only one product, which is called a home equity investment. With home equity investments, you receive a lump sum today in exchange for sharing in your home’s appreciation. There are no monthly repayments, and Point keeps its share of the equity until the homeowner sells the property or buys out Point.

Here are some of Point’s notable features:

  • No monthly payments and no interest rates
  • Processing fee of 3-5%
  • To qualify, homeowners must meet certain conditions including debt-to-income ratio, credit score, and homeowner equity in their house
  • The total cost depends on how much your home’s value changes. When your home appreciates, Point makes money – but only up to a certain limit. If the home depreciates, you may be paying Point back less than you received.

The Application Process

1) Check if you qualify online

Provide basic details about home and household finances. Point’s automated system will instantly pre-approve or reject you based on the details you provide. This takes only 2 minutes.

2) If pre-approved, Point will make a provisional offer

You’ll be asked to complete a full application. The underwriting team usually reviews applications in 1-3 days and issues an updated offer (pending appraisal).

3) Get an appraisal

If you accept the offer from Point, a licensed appraiser will visit your home and give it a valuation. Point will share the appraiser’s report with you once it’s complete, which usually takes 5-8 days.

4) Get your final offer

Point will send you a final offer once the appraisal has been completed and it has received all your documents. The last pieces of business are for you to sign the Point Homeowner Agreement and for Point to file a Deed of Trust and Memorandum of Option on your property. This all takes about 3-7 days.

5) Get your funds

Point sends you the funds within 4 days of closing.

Pros and Cons

The main advantage to using Point is that it strips out all the downsides of a traditional loan. There are no monthly repayments and no interest, meaning you don’t have to stress about falling behind on your payments. There are no upfront costs, and no out of pocket expenses unless you get funded.

Having said that, there are some fees to pay from your funding amount, namely processing fees and the costs of escrow and independent appraisal. In most cases, the biggest cost is the cut you give to Point when your share appreciates, instead of you pocketing the increased value of that home equity.

Repayment Terms

Terms are for 1 to 10 years. You can repay Point the original investment amount and a share of the home’s appreciation when the home is sold, refinanced, or when the term limit is reached – whichever comes first.

Help & Support

Point offers customer service via phone, email and via live chat during regular U.S. business hours. The entire application process is online which makes the process painless and quicker. If you get pre-approved, a dedicated Point representative will contact you to go through the rest of the application process.

Summary

Point represents the first major disruption to the second mortgage market in more than 30 years. Then, the Tax Reform Act 1986 left a loophole whereby homeowners could deduct all interest from home equity loans from their taxes.

Today, Point has created a unique and innovative product whereby homeowners need not pay any interest whatsoever to borrow against their home. In fact, Point doesn’t require homeowners to “borrow” at all. Homeowners simply agree to have Point invest in their home, then pay Point a cut of their home’s appreciation in value when they sell, refinance, or reach the end of their term.

Point FAQ

Is Point added to the title of the property?

  • No. Point files a Deed of Trust and Memorandum of Option on your property with your county recorder. In the event you default on your property, Point can exercise the option and initiate a sale.

Does the homeowner have to live in the property?

  • No. But a penalty fee will be charged at the end of the term if you live in your property upon closing with Point and then turn it into a rental during the term.

How much does the homeowner owe Point if they choose to repay before the end of the term?

  • The amount is calculated using the property’s value at the time, as determined by an appraisal, automated valuation model (AVM), or a broker price opinion (BPO). If you’re refinancing, Point can also use your lender’s appraisal.

What happens if the home depreciates?

  • Point shares in the downside below a threshold value which means you may pay Point back less than you received from them..

Who is behind Point?

  • Point’s investors include big names in venture capital and seed funding: Andreessen Horowitz, Bloomberg BETA, Greylock Partners, SV Angel, Ribbit Capital, and JPMorgan Chase’s Center for Financial Services Innovation.

Physical Address

Point Digital Finance, Inc.

PO Box 192

Palo Alto, CA 94302

Bestmoney Staff
Written byBestmoney Staff

Our editorial staff consists of writers who are knowledgeable about financial services. We specialize in simplifying the process of choosing the right provider for your needs.

Point.com
ExcellentReviews 1,263

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ExcellentReviews 1,263
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  • author
    Robert
    Jan 01, 1970
    Everything went well

    Everything went well

    ...

  • author
    Jane & John Barrett
    7 hours ago
    I dislike giving negative review but I…

    I dislike giving negative reviews but I just am so disappointed with this company. After receiving multiple mailing asking us to apply, we did. We had a wonderful conversation with our Account Manager who promised a timeframe and process then we never spoke to nor received any type of communication from her for 12 straight weeks of asking. Began in June, now October and told finally that they were “in a holding pattern”. Next year, maybe blah blah blah. If you are in this business, the housing market is not guaranteed to go up, up and up in a straight consistent line, It is a 30 year investment they are guaranteed to succeed long term. The first rumble of potential risk to them and they stop and don’t even tell you. There should be something illegal about this and maybe there is. This is money you believed was promised and if there is any harm done, they make certain it won’t be to them.

    ...

  • author
    Debbi
    Jan 01, 1970
    Everyone we worked with at Point was…

    Everyone we worked with at Point was pleasant, professional and always returned our calls. They thoroughly explained the process to us verbally and in writing. We would certainly recommend Point!

    ...

  • author
    Ken Newman
    Jan 01, 1970
    Ok still waiting after one month in the…

    Ok still waiting after one month in the close the deal process finally got to speak with my processor was told closing would be put back to about November because on the economic situation only to be surprised with an email the next day saying it will now be about 2023 and its possible I might have to re apply I am not even sure what's next as waiting over three months every thing has now gotten worst for me I truly thought they were better than this hope they can get their act together as it seems they have a good product

    ...

  • author
    Frank Moreau
    Jan 01, 1970
    TRY TO TREAT ALL PEOPLE LIKE HUMAN BEINGS

    If there was a zero star, I would gladly give this company one. I started the process in early June and provided every document that this company ever asked me for. Beware: My experience with this company is really bad. They keep moving the goal post each time for minority or black applicants. I sent several emails for an update and never receive a response. The staff is very unprofessional. When I finally heard from this company, there was new set of rules and deadlines etc. Go somewhere else. Go where you will be treated with dignity and a little bit of respect. Using equity on your own house to give you some breathing room ,should not looked down upon.

    ...

  • author
    Renee G
    Jan 01, 1970
    Don’t waste your “time”

    If I were able to, I would give Point Digital Finance 0 stars. I applied for a loan to refinance my home. It took them 4 MONTHS to tell me “sorry but we won’t have the funds available until next year”. WHAT???!! We’re in September now. I had to practically badger them at least once a week to find out what was going on after the first 3 weeks. Each time I contacted them, they would tell me that they need another document for this or that…which is fine. But why did I have to keep bugging them before they told me what else I needed to send them?? Even other financial companies have contacted me to see if I want to refinance with them. When I told them that I was working with another company since June, they were floored that it was taking so long. All of the other companies said that it should have taken no more 40 days tops. Now I’m really in a jam for all that wasted time! And now I have that “hard inquiry” hit against my and my wife’s credit scores. Is Point going to remove this major strike against our credit? I needless-to-say, I am furious that they took so long to decline my application. I should have heeded the other reviews that complained about the length of time just to deny your application. It’s truly a shame that I did everything right in a timely manner. Four months is far too long when there were so many other options. Now I have to start all over with someone else. Oh, and Point asked me if I can wait until next year when the funds will be available,,, I think not Point

    ...

  • author
    Lisa Kolis
    Jan 01, 1970
    My Customer Service Team

    My Customer Service Team was there every step of the way. They went above & beyond to try and help me out when I needed it most. I am a little more financially secure because of Point. I started my application in June & signed the closing paperwork in September.

    ...

  • author
    Brian Hatrick
    Jan 01, 1970
    Horrible x 3

    Horrible. I've been in this process since April and I was told by Luis that it does take some time about 3 to 4 months. We are now going into month 6 and he tells me that they aren't processing any more loans and it will "probably" be in January. All this after the made me pay for an appraisal. They are the ones who set the expectation and now they are trying to change that and it's quite disgusting in my opinion. I'm starting to feel this company is in business to make up fake appraisals and charge you for them. After talking to dozens and dozens of people most of them recently have the same story. I'm sure this would make for a great class action lawsuit. This rating is based on a call I just received telling me they now need to pull another hard credit pull and do another appraisal. I'm done. I cancelled it. Not going to sink any more money into something that now feels less like a valid company.

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  • author
    Sean
    Jan 01, 1970
    Worth the time

    Overall; a good experience. Process is very slow, but they indicated it could be 8-12 weeks before closing and we were closer to 16 weeks. We were kept apprised of the steps, so while slow; we knew where we stood most of the time.

    ...

  • author
    amr Aboulmagd
    3 days ago
    Terrible been working with them since…

    Terrible been working with them since june , had to pay for an appraisal cause their valuation was 100 k less my house was worth. A week later Ruby told me that are not processing any more for now , my thinking is they figured out houses will go down in value and they cant make a lot more. Been working with hometap for a week and im ready to go to closing within 4 weeks. Terrible company !!

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  • author
    Tim S.
    3 days ago
    WOLF in sheep clothing

    WOLF in sheep clothing. This is a very expensive financial product that takes advantage of financially uninformed home owners. Do not be fooled

    ...

  • author
    Sarah A.
    4 days ago
    Slow

    Slow, I would look elsewhere. Unison, Hometap

    ...

  • author
    Patricia Darstein
    Jan 01, 1970
    Suspicious over authenticity of this company

    Please READ (sort of LONG) but HONEST review! I am strongly suspicious that this is FAKE investment firm. BUYERS BEWARE!! We started this "process" on July 6th, 2022 taking advantage of a letter we received offering us "pre-approved investment funds" our family desperately NEEDED (perfect timing too)! We had other options at that time but after researching/reviewing online we decided to go with Point HEI (even though more expensive overall) given all the positive reviews and "pre-approval". We went through ALL of "Points" required steps, procedures, home appraisal etc., (ALL completed within a 2-month time span) and WAITED and waited! Spoke with "Alicia Mendoza" (our Point Account manager) SEVERAL times and was assured that EVERYTHING was "all set", that the paperwork is with the "Underwriters" being reviewed but it would take 60-90 days for the "funds" to hit our account. With everything "set" it was VERY safe to "assume" this was a "done deal" and we'd be fine putting our trust in this company. Without ANY warning or prior notifications on Sept. 26, 2022 (2 weeks before the 90 days) we were told "sorry, our investors are not making any more offers until after January 2023. BTW, there is/was NOTHING in writing in THEIR 10+page booklet or contract, NOR was it even just "verbally" stated that Point HEI and their so-called "investors" ONLY give offers or have funds available for a "limited number of properties" or they "might run out of funding" and NOT follow through! I would have respect for a REAL company that is honest and straight-forward with you by actually telling you there is a possibility their "offer" might not go through (which there was NO mention, I was told this was a done deal). I strongly advise anyone considering doing business with "Point HEI" to PLEASE go to another "legitimate" investment company such as Unison. I WISH we would have but it's too late! I am concerned over the legitimacy of Point and the fact that they have ALL our property and personal information. I am reporting this so-called California-based "HEI" company to FTC and any other Consumer Advocate Company that will listen. I am also going to contact a lawyer given my concerns not to mention the horrible financial situation we've been put in. We may lose our home being so misled and well yeah...SCAMMED.

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  • author
    Richard
    Jan 01, 1970
    From start to finish everyone I dealt…

    From start to finish everyone I dealt with was extremely helpful and informative. They were quick to respond and any questions or concerns I had they were able to to address and put my mind at ease.

    ...

  • author
    James
    Jan 01, 1970
    The process took quite a long time but it was a pleasant experience

    The process took quite a long time. The first person I was working with just stopped communicating and I was assigned another person without explanation. The first processor I was working with was nice and explained the details of what was happening. The second processor was also very responsive to my text messages and my emails.

    ...

  • author
    Kazi
    Sep 27, 2022
    No complaints I am good

    No complaints I am good

    ...

  • author
    Latasha
    2 days ago
    The process takes longer then expected…

    The process takes longer then expected or anticipated, but over all good experience.

    ...

  • author
    Maria
    Jan 01, 1970
    The experience was very good

    The experience was very good. The timeline was a little long but it was well worth the wait.

    ...

  • author
    Nancy D
    Jan 01, 1970
    Sloppy Escrow

    On the day Point was to disperse funds to escrow, Point found additional documents in need of our signatures — documents like an HOA rider and the homeowners insurance proof of change — all of which could have been presented earlier in the month-and-half we were waiting to close on our deal with Point. Sloppiest escrow! As a result, funding was delayed until the next week. Also, be ready to deal with unresponsive account managers who won’t respond to your email most of the time.

    ...

  • author
    William
    Jan 01, 1970
    Communication was lacking

    Communication was lacking, as well as expert knowledge, when a "same name" came up on my title search.

    ...

  • author
    John
    Sep 27, 2022
    Point

    Great Experience!

    ...

  • author
    Timothy
    Sep 26, 2022
    The process was a little slow but it…

    The process was a little slow but it worked very well in the end.

    ...

  • author
    Donald
    Jan 01, 1970
    The process from initial application to…

    The process from initial application to closing took a little longer then expected, but was handled in a very professional manner. With all my questions and concerns answered.

    ...

  • author
    Sandra
    Jan 01, 1970
    Slow process …

    I gave Point 3 stars because we never heard from the account manager and it took 5 months.

    ...

  • author
    Darrel Christensen
    Sep 25, 2022
    Great alternative to conventional loans

    With mortgage rates over 6% and banks require your firstborn to prequalify for a loan, Point was the right option for us. Being able to tap into our home equity was huge without taking on any additional debt or monthly payments! We were able to payoff most of our debts, rebuild our savings and improve credit score.

    ...

  • author
    Rebecca
    Jan 01, 1970
    experience

    My husband and I had a good experience with point . We had a little of delay with our deposit but other than that it went flawless.

    ...

  • author
    Ben
    Jan 01, 1970
    Easy process …

    Very easy to apply and get initial approval to move forward - then waiting for final approval was short time frame as well - then it was a few weeks approx 4-6 due to high volume we were told so waiting for our final final amount ( that was same amount we asked for) then another 2 weeks for our close date. So due to how busy they are it did take extra time, but we were kept informed and told this up front … so no creeping delay of what’s going on ???s - they did anexcellent job making the delivery dates they set

    ...

  • author
    Brigida
    Jan 01, 1970
    I am so grateful I got a mail offer…

    I am so grateful I got a mail offer from Point. I was able to get a Loan and payoff all my debt. I was helped by Nathaly. I had a great experience. I applied on June 26, 2022 and closed on September 3, 2022. I received the money few days later.

    ...

  • author
    Stephan
    Jan 01, 1970
    Pretty straightforward and easy…

    Pretty straightforward and easy process. My one and only complaint is that it took almost 3 months to complete. If my timeline was much quicker I would rate Point 5 stars. Everyone I worked with was pleasant and knowledgeable. Point does a good job of making everything transparent and easy to understand. I would recommend Point in the future.

    ...

  • author
    Mr & Mrs Perez
    Jan 01, 1970
    EXCELLENT SERVICE

    EXCELLENT SERVICE, long process, but worth the wait, very professional. thank you , Phil & Amanda. Very fast on the communication

    ...

  • author
    John
    Jan 01, 1970
    Good company to work with

    Easy process they were good to work with this type of loan works well for us

    ...

  • author
    Jagun
    Jan 01, 1970
    Point was to the point

    Everything was done in accordance with the agreement

    ...

  • author
    Dave Wawrzyniak
    Jan 01, 1970
    The whole experience was mind blowingly…

    The whole experience was mind blowingly fast, any qyestion was answered or was answered as soon as they found the answer. Wasnt dragged out for 6 months and left in the gutter like my previous tradional refi try. Very satisfied and would like to ...Thank the whole Point team...what a great job yall did.Thanks again

    ...

  • author
    Robert Mehnert
    Sep 23, 2022
    Sheila is missing!!!!

    May 5, applied for $50k in home equity. Was greeted with a smiling happy phone call and the promise of closing in 45-60 days…and that’s where it ends. No call backs, misplacing of my file by underwriting, which has had possession of my file since beginning of June. Was GUARANTEED on August 10 that mile file would close end of August, first week of September latest, but they would have to run my credit again because it expired. Account manager MIA any time I called. Wow do they get a whole bunch of vacation!!! Usually takes a week for one of her lackeys to call back with zero information. Now today, after all of their promises and guarantees, I am told that they are busy and all of their files that don’t have a closing date are going to be delayed another 90 days, and they would have to run my credit yet again!!!! Run, and I mean RUN RUN RUN away from this company. Disingenuous is too kind of a word for this company. Complete BS is more to the point…haha…point…maybe they could change their name to that. Kind of wonder if they are a scam.

    ...

  • author
    Timmy
    Jan 01, 1970
    The people that worked with me made the…

    The people that worked with me made the experiance very easy and understanding they were very professional and new their job very well

    ...

  • author
    Ryan Horochovic
    Sep 23, 2022
    Worst experience in my life

    Worst experience in my life. Contacted Point in July and started the application process. Everything in the beginning seemed to be going well besides the lack of communication, that got worst over time. They sent the appraiser out within a couple weeks. We believed the process was moving right along and thought we would have our money soon as promised. Our account manager advised us the whole process would take thirty to sixty days provided we gave them all necessary documents, which we did. Now here’s where it gets interesting. Currently almost ninety days later trying to contact them and getting the run around that our loan officer is out sick, no return phone calls from them. We try numerous times to reach them and no one ever answers the phone! We finally received an email from them stating we would not be able to close on our loan until after 2023. I don’t understand how this company operates. I’m so glad that we didn’t move forward with Point and decided to do a cash out refinance. I think this company is a big scam and will report them and our loan officer. STAY FAR AWAY FROM THIS COMPANY!!!

    ...

  • author
    Rose Marie
    Jan 01, 1970
    Great team!

    Well from beginning to end I felt every thing went smoothly. Everything was explained to me. I loved that for the most part everything was done through email. Response back was always quick.

    ...

  • author
    Christopher
    Jan 01, 1970
    Beutiful awsome

    Beutiful awsome

    ...

  • author
    Geoff Hazel
    Jan 01, 1970
    The people at Point explained it all

    The people at Point were great to explain what they do and how it works. They have requirements that you go through a class or other procedure to be certain you understand how it works so there are no surprises down the road. The only suggestion I'd have for improvement would be that they get permission to talk to your existing lenders or anyone else who is getting paid off so they can get the payoff figures directly vs. using the borrower as an intermediary. It all worked out, though, and if this is a product that meets your needs, I'd recommend them.

    ...

  • author
    Victor
    Sep 22, 2022
    Home equity experience

    I am very thankful for the help we received accessing some of our home equity from Point. We had some financial challenges and goals that thanks to Point we are that much closer to overcoming and achieving. The representatives that worked with us were professional, understanding and very communicative. Their staying on top of our process really helped ease a lot of the stress.

    ...

  • author
    Kirk O'Gilvy
    Sep 22, 2022
    Terrible company

    Terrible company. They quote a high number to get you to fill out an application. Only after they run your credit with all 3 bureaus do they give you the real offer that is much lower. When I called and asked for a supervisor I was told there would be a 24-48 hour wait for a call back. They apparently have so many complaints that there is a waiting list for a call back. Do yourself a favor and use one of their competitors instead.

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  • author
    Adé O.
    Sep 22, 2022
    Point is a very different experience…

    Point is a very different experience and a solution that just fits for my circumstances. There’s a very thorough vetting of properties they provide loans on, and so the process is a bit longer than a traditional refinance. But once that vetting is complete, it is seamless. I received my loan in good time. The staff are sensitive to the fact that it is a new experience for the lender and take time to explain to be sure you have peace of mind. I want to thank specifically the CEO, who wrote me personally at one point (yes!), and the team members, including Tiffani Hodges and Victor Chipana. I cannot thank them enough!

    ...

  • author
    Prasad Philip
    Sep 22, 2022
    Great service

    Great service

    ...

  • author
    Deanna
    Sep 21, 2022
    Started my process in June received…

    Started my process in June received funds in September. I worked with Anita Young who was very helpful and honest about the timeframe of the process. She was quick to respond if I had any questions. When my loan moved to close Tiffani Hodges was also helpful and responsive up until I received the funds letting me know every step!

    ...

  • author
    NC Coast
    Sep 21, 2022
    Buyer Beware!

    Don't waste your time. Yes, our rep Mohamed was okay--until he stopped responding to e-mails two weeks ago. And then he called today to say, as others here have said, no funding from Point until 2023! We started the process in July, we have credit scores of 770+, about $450K in available equity, got the appraisal done in late July--then nothing, except that it's "still with the Underwriters" until today. I researched these HEIs (home equity investments) more and after getting spooked by the interminable delay, we decided to move on to a long term HELOC. If you have no other choice and want to get funded with a HEI, make absolutely certain that you talk to a tax attorney first! Your mortgage agreement may bar this type of arrangement and it could cost you dearly to breach that contract. Also, the proceeds you receive may very well be taxable as income! You're receiving a financial benefit from essentially an options or securities contract subject to being taxed, not a mortgage related product. That is a lot of dough and you may be starting a war you never saw coming with the IRS. And remember, you are giving away a TON of your home's equity. Their decision not to fund until 2023 is a blessing in disguise. A HEI should absolutely be your very last resort.

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  • author
    Richard Goreham
    Sep 21, 2022
    Point was the only financial…

    Point was the only financial institution that worked with me including informing me of a lien against my property guiding me on how to remove lien.

    ...

  • author
    Kelsey
    Jan 01, 1970
    I’m currently in the process with point…

    I’m currently in the process with point and reading some of these reviews is stressful. I will say like others said, my account manager is great. I’m curious if this is a tactic to keep people on the hook by making sure their customer service is top notch. I just had my appraisal done and I was hoping we were getting closer to funding. Reading these reviews I’m starting to anticipate being told no funding will happen until 2023 and I’ll have to redo some of the things that have already been done. Wondering if I should start seeking alternatives…

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  • author
    Eladio
    Sep 21, 2022
    Good Experience…

    Working with Point was a very good experience. Both the point originator and closer explained the process very professionally. It met all our needs at this time and I highly recommend using this new concept of financing if it’s properly understood, Thank You

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  • author
    Struggling Student
    Sep 23, 2022
    LOOK FOR SOMETHING ELSE!!

    LOOK FOR SOMETHING ELSE!!! I knew this was too good to be true. We were told in the beginning 30-60 days from application to funding. Sounds good as that’s about what a typical mortgage is. Well here we are almost 4 months later, accepted the final offer 2 weeks ago, with no contact at all from our “processor”. We just got notified that there will be no funding until 2023 and if we want to stay with point they will have to do another credit check and appraisal. Part of our offer was paying 2 mortgage payments as we are already behind one payment. I’m a struggling nursing school student and this was going to give me a little breathing room while working full time to support my family and going to school. My loan is less than $30,000. I can understand having funding delays with these hundreds of thousands loans, but come on! Good luck if you try to work with Point!!!! *** Edit it’s definitely a testament to this company that they are replying to positive reviews within hours of posting but no response to my review. ***

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  • author
    Alana
    Sep 20, 2022
    It was quite a learning experience…

    It was quite a learning experience throughout the process. Unfortunately, it’s not really until going through it, that you really understand the process and what questions to ask, and what it all means. I would have preferred to deal with one person, and not the 3 people in the different stages. I was fine with the help I received while in the final stages, but I think for consistency one representative would have been easier. My biggest complaint, would be how low my appraisal came in at. It was several hundred thousand dollar less than the comps, and also the monthly report I receive from my mortgage broker. I still went through with the loan, only because it gives me the opportunity to work less as I am closer to retirement and wanted the freedom the loan allows me.

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  • author
    Lawrence
    Sep 20, 2022
    I recommend Point to all my friends

    The whole process went smoothly. I supplied the documents as soon as requested and was approved in 2 weeks. The loan closed on the day and time scheduled. The phone and emails were answered immediately or within 24 hours. The appraisal came in at the value I expected. I have Real Estate and Mortgage experience. The loan processed exactly as it should have.

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  • author
    Paul
    Sep 20, 2022
    It was good

    It was good. Paid off a bunch of crap.

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  • author
    Deaonna
    Sep 19, 2022
    Thanks point you gave me the cash I…

    Thanks point you gave me the cash I needed to start my business.

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  • author
    GMJA
    Sep 19, 2022
    Expectations were set appropriately

    Expectations were set appropriately. Communications were professional and respectful. Someone always available (during business hours) to respond via phone, email, or text. Great experience! Have already recommended to 3 people.

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  • author
    Lesley
    Sep 19, 2022
    My Experience

    They were very helpful and I am pleased with the way it turned out.

    ...

  • author
    Anteuenette
    2 days ago
    Point Equity Application Process

    Point Equity Application Process helped us to achieve our goals. Ruby was amazing and extremely responsive! The Team was so helpful.

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  • author
    Jeffery
    Sep 19, 2022
    Overall experience was excellent

    Overall experience was excellent . The staff was helpful and easy to talk to.The only thing I think needs to be addressed is how long it took to complete, which alot off things could play into that .Like things out of Points control

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  • author
    Rachel
    Sep 19, 2022
    Loan processor was a no show for…

    Loan processor was a no-show for scheduled meetings. Very little negotiation. All electronic, not human centered in any way.

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  • author
    LeBarron
    Sep 19, 2022
    easy and efficient

    The process was easy and efficient. Every step of the way someone was ready and avail to answer questions and walk us through anything we needed to know. We did have a small delay at the end but received several emails letting us know what the issue was before we even noticed. Great company.

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  • author
    Angel
    Sep 19, 2022
    Pleasant Experience

    Everyone with point was very helpful and address all my questions and concerns. Even though there was a time zone difference the staff would get back to me very quickly. The people they also used for the other services they needed were very pleasant.

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  • author
    Kirby Timmons
    Sep 18, 2022
    Equity Sharing: All About Trust

    The equity sharing process with Point was seamless and effortless! I especially appreciated the personal phone contact answering my questions and explaining how it all worked!

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  • author
    Jeffrey
    Sep 18, 2022
    Very slow

    Very slow . 4 months? Way too many "Team members" in the process. multiple confusing emails. Still a positive result.

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  • author
    J Marie
    Sep 18, 2022
    Quick, and easy to understand.

    This allowed me to pay off all my debt without doing a cash out refinance. Much easier than a refinance!

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  • author
    Jayce
    Sep 18, 2022
    The process took way too long

    The process took way too long. I started the process and took 4 months to finally close.

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  • author
    Danny
    Sep 18, 2022
    To all the professionals at point thank you

    Hello thank you for asking for my opinion I believe this program is a great program it might not be good for everybody but it was good for me I didn't want to refinance to start all over again and I only took what I needed even though I have plenty of equity left to draw from but just to let you know the program is a very good program providing you don't have any issues with you home but I just want to say thank you to my agent Phil and Ashley a young lady that helped a lot great people easy to work with and they took care of business thank you so much

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  • author
    Frank
    Sep 18, 2022
    Great service from my representative, Keyairra Perkin

    I was in credit card debt from medical bills that were denied by my daughter's insurance. My daughter had brain cancer for 21 years, I had to hire attorneys to sue the insurance company that kept denying normal procedures. Finally, after 21 years of debt, this Idea from point came in the mail. It saved us! Thank you Point. I am 65 years old and needed a new start.

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  • author
    Eugenio Aquino
    Sep 17, 2022
    Great team to work with.

    Great team to work with.

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  • author
    Tiffany
    Sep 17, 2022
    It was a long process but worth…

    It was a long process but worth everything. I’m able to keep my mortgage payment the same with out refinance. Plus was able to pay off my bills

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  • author
    Enas Mosaad
    Sep 17, 2022
    Thank you

    Great company and great service and wonderful customer service and great team work….thank you so much you make it easy for me and helped me a lot with my debit To pay it off this’s the greater thing happened in my life I really appreciate it

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  • author
    William
    Sep 17, 2022
    Very pleased with Point process

    Very pleased with Point process. Very smooth and reliable. Customer services was great and attentive. I definitely recommend point!!

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  • author
    Faye
    Sep 17, 2022
    The representatives from Point were…terrific

    The representatives from Point were very professional and courteous. There was someone available to answer any questions from start to finish. Everything was explained in detail. The entire process was super easy and fast. I would recommend Point to anyone needing financial help.

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  • author
    Samath
    Sep 17, 2022
    Everybody was helpful and did their job…

    Everybody was helpful and did their job well.

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  • author
    Cleofas Ombina
    Sep 17, 2022
    Schedule changes caused some concern

    Did not happen as initially scheduled, but the crew did a good job in getting the job done.

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  • author
    Ana
    Sep 16, 2022
    Easy process from beginning to end

    Easy process from beginning to end, all the customer service representatives were very helpful and took the time to explain the process

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  • author
    Adrian
    Sep 16, 2022
    very pleased with the smooth process

    I am a full time real estate agent. With the turn in the market, Point couldn’t have come at a better time for us. I am very pleased with how smooth it went and will be recommending Point to my clients.

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  • author
    terri
    Sep 16, 2022
    Point was great!!!

    Point was great!!!! they gave me money from my home equity when no one else would. did not qualify for refi or reverse mortgage. they were fast and the customer service was great. I would definitely recommend them, highly.

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  • author
    Patty
    Sep 15, 2022
    Rid yourself of debt, repaired credit and pay for kids college!

    Although the process took longer than I had originally anticipated, it was overall a fantastic experience for us! My loan counselor was nothing short of amazing, she was informative and so very helpful!! Once the underwriting dept had all necessary docs from my mortgage company, it took no time at all! It has been a game changer since we’ve now been able to pay off medical bills and pay for our daughters college tuition and plan on letting the equity make payments on the mortgage, thus allowing us the interest write off from our taxes! I would recommend Point especially for those who have debt to payoff and equity in our mortgage! Fantastic turnout!

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  • author
    Michelle
    Sep 14, 2022
    Sorry it took me so long to review

    Sorry it took me so long to review, I was too busy paying off my debt and watching my credit score shoot up 😀 Overall, very happy with the experience and this product has helped out our financial situation tremendously! Thank you!!

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  • author
    Blackbird Boutique
    Sep 14, 2022
    Account Manager is perfect but..

    I'd give 5+ stars to our account manager only. She's perfect. The 1 star is because the process was fast AT FIRST. We agreed to this June 29th, have had every single piece of documentation sent within literal hours of requesting them, signed our final agreement in August and have been told it's been on pause. I've read that Point may not have the funds. Our home is 81% owned, appreciated quickly, so really, our home is a smart investment for them... we still have NO DATE to close. It's just in limbo. We lost our careers and this was the answer to what we needed for our family, only to be so close to losing so much. It's heartbreaking... I can't get approved for a HELOC anymore now.. It's such a shame. I truly hope we get our money and they aren't pulling us along because they have no money left. Coming up on 90 days for the process, not knowing when we will close, even after sending everything. I hope they make this right asap

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  • author
    Larry
    Sep 14, 2022
    Working with Point

    has relieved the final hurdle in my debt recovery. Staff I worked with were always attentive to my needs, were respectful and professional at all times. What I appreciated most was how I was walked through the process to be sure I understood my personal agreement with them.

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  • author
    Brian
    Sep 14, 2022
    Very easy to work with and keep us…

    Very easy to work with and keep us informed through out the process.

    ...

  • author
    Donnell
    Sep 13, 2022
    Overall awesome experience!

    Overall awesome experience!

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  • author
    Todd Doup
    Sep 12, 2022
    Everything was excellent I was so…

    Everything was excellent I was so impressed by how fast I received my money the only issue I have is I have a Mexican friend and he was considering using point and I had a lady tell me a few names or he could speak Spanish to and he called and they told him they have nobody to help him or speak Spanish and I think that's one of the areas where you guys need to fix because if somebody with a different language wants to be interested in getting money that would help you guys a lot but other than that I'm very happy with everything I've received through point and how quick everything went thanks again!!

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  • author
    margaret davis
    Sep 12, 2022
    Everything went smooth and all personel…

    Everything went smooth and all personel we dealt with was friendly and profesional

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  • author
    Kelly
    Sep 12, 2022
    Very smooth process

    Very smooth process. Took a little longer than I expected. A good 4 or 5 weeks but no hiccups.

    ...

  • author
    Duffey
    Sep 12, 2022
    Ian and Courtney were excellent to work…

    Ian and Courtney were excellent to work with, they made the process easy. Ian made every effort to be sure I was satisfied with the product. Thank you again and I would highly recommend.

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  • author
    Jerry
    Sep 12, 2022
    Very helpful !

    Very helpful !

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  • author
    Sonalben
    Sep 12, 2022
    Overall it was great experience

    Overall it was great experience. The process was little long, but it was worth it.

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  • author
    RoseMarie
    Sep 12, 2022
    Point … They can help you

    I researched other companies who were offering loans such as Point, and I have to say those I dealt with at Point far exceeded two other companies I dealt with. Point’s knowledge, response time, follow-up and follow thru couldn’t have gone more smoothly. I feel strongly I made the right decision by going with Point. So far Point has shown to be professional, knowledgeable, trustworthy and extremely helpful. I am extremely grateful!

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  • author
    Michelle
    Sep 11, 2022
    My team at Point provided exemplary…

    My team at Point provided exemplary customer service was phenomenal - going above and beyond what was required to get me to settlement on time.

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  • author
    John Galioto
    Sep 10, 2022
    Long process

    Well, it's been since August 1st today is September 10th and still no home appraisal. For some reason it feels like this is not a 60-90 day process. I sent in numerous emails with no response and multiple phone calls. Just waiting on appraisal and offer so I can start paying these bills!

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  • author
    Rah
    Sep 11, 2022
    I signed my closing docs on 09/06 and…

    I signed my closing docs on 09/06 and was given the three days notice to cancel. On 09/08 I sent an email to my closing rep stating I did not wish to proceed but a few hours later requesting to reinstate. I was initially told it would not be an issue. I then received notification from my closer stating that because I initially said No I was unable to move forward. Keep in mind it was only a few hours within the three day timeframe. Due to unexpected medical treatments that are needed which I found out after I initially cancelled was the reason. After speaking with the Rep the loan was reinstated and then canceled and then reinstated again. I called and was told it was under management review. The next day my closer called stating that she had moved too fast regarding the cancellation and her manager stated it could not be reversed and that I would need to reapply and would not be eligible for funding until 2023. Being that the loan was set to fund next week I honestly don’t see why this course of action was taken.

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  • author
    George
    Sep 08, 2022
    I had the extreme pleasure of working…

    I had the extreme pleasure of working with Keyairra Perkins and Naja Washington. Keyairra is a model employee. Do not lose her. She should get a promotion. She was always patient with me and was a tremendous help.

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  • author
    j.h
    Sep 08, 2022
    Everybody was very helpful and made…

    Everybody was very helpful and made sure that they were available every step of the way.

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  • author
    Lori
    Sep 08, 2022
    Everything was great

    Everything was great, but it took along time to finish it. Besides that everything was great.

    ...

  • author
    William B
    Sep 07, 2022
    Point personnel were great to work…

    Point personnel were great to work with. Went smoothly and moved along as quickly as possible.

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  • author
    Customer Patti Lovell
    Sep 03, 2022
    The service was good in the beginning

    The service was good in the beginning. As time went on we felt like we were forgotten. In the end it all worked out and we are happy

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  • author
    DONNA
    Sep 02, 2022
    They are easy to work with

    They are easy to work with. Very prompt answering your questions.

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  • author
    Donna Fro
    Sep 01, 2022
    It was such a pleasure!

    It was such a pleasure to work with Point. Victor was my representative and he could not be nicer. Very informative, patient and understanding. I was very comfortable speaking with him. He always followed up and was very detailed in his explanation of the process.

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  • author
    MARY ANN GERITY
    Sep 01, 2022
    I am applying for my second loan with…

    I am applying for my second loan with point. I only wish that this time the process would go a little quicker

    ...

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