Zillow Home Loans Reviews 2022

Christina Martinez was most helpful and patient with our mortgage Application! She was an amazing support throughout the application process! She is a true asset to Zillow Loans!

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My lender Cristina Martinez is amazing. I have 1 week left in my home buying process and I’ve been supported each step of the way. Whenever I have questions or concerns, Cristina is always there to clarify things for me!

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I’ve had the pleasure of speaking with Christina Martinez since October, 2021. She has been very influential with all my conversations with her. She’s always very polite, helpful and presents a sincere attitude. She’s a very good asset to Zillow as she’s been very helpful as to my pursuit of home buying.

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Brianna was super helpful walking me through complicated parts of a mortgage loan which were new to me as a first-time homebuyer. She helped me get the lowest rate possible and close ahead of schedule, I would recommend her to anyone I know!

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Christina Martinez has been exceptional to work with. She is professional, helpful and has her customers’ interest set as a priority. I would highly recommend her to anyone needing a mortgage.

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Brianna Holloway was extremely responsive throughout the entire process. She answered all of my questions and gave me more concise information than I could have ever found out on my own. There is a lot that goes into buying a home, Brianna and Ashley Cochran made it very clear on the action items needed to close within 21 days. Yes, 21 days! This duo worked so hard to make our quick closing possible!

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It was super smooth. Bri kept me in the loop the whole time and there were no surprises.

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Professional and helpful, Mike was knowledgeable and great about keeping on top of things.

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Zillow Home Loans engaged in deceptive lending practices during a recent purchase of a home. Despite knowing in advance that the home was a duplex, converted from a single family home, with a garage apartment, Zillow undercut other lender offers, both in terms of down payment (they offered 20% to another lender's 25%) and in terms of rate (they offered 5.0%, with the ability to buy down to 4.875% for a fee of $650). Once the rate was locked with Zillow and after the inspection report, Zillow reneged on both terms of the locked rate, changing the down payment to 25% (based on the number of units, which they knew ahead of time AND sought to obscure from their own underwriter) and changed the rate to 5.25%. After formally complaining, I was able to get the rate back down to 5.0%, but the cost to buy the rate back to 4.875% went from $650 to $2600. Zillow had visibility of both the property and of their own terms. They chose to deceive me into agreeing to a false rate and false terms, knowing they would later renege (once I was trapped in the situation after paying thousands of dollars in earnest money, as well as the appraisal and survey).

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After dealing with Troy Rudman from Zillow loans I would highly recommend Troy for all ur financing needs ! He is very patient, knowledgeable , and helpful through the whole process! This process can be exhausting but Troy made it smooth sailing! He is wonderful! If my family or friends need any financial assistance with their home if you use ZILLOW MY FIRST CHOICE WOULD BE TROY RUDMAN! I have dealt with other financing agents in the past and he is the very best ! Thank you Zillow for having such a great employee!

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I worked with Troy Rudman and couldn’t have had a better experience. He made sure I understood what things meant and what was expected of me. The whole Zillow team I interacted with was great. I would absolutely work with Zillow and Troy again on our next loan.

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Doesn't get any better than working with Joe Kemnitz. He'll get the job done! Joe goes above and beyond the call of duty, he'll contact the listing agent for each offer made on real estate so they are well informed on what a strong buyer you are. Not just leaving you with a pre approval letter like the others. We were out of state, long distance buyers. Had lower credit scores due to serious injuries. Without Joe's expertise and perseverance we would of never been able to purchase our dream home in our dream location. There is the best and the rest, might as well hire the best and Joe is by far the absolute Best!

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Really disappointed that a company would have not honored the DNC request after I asked 4 times over a one-week period. I have e had 4 robocalls from Zillow Home Loans and I'm on the DNC since 2008 so I'll be waiting a reply before considering legal action for illegal telemarketing.

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Overall, Zillow provided a great experience. My lending situation was more difficult as I'm in my first two years of being self-employed, but the lenders were tenacious and determined to help me make it possible!

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We had a wonderful time working with Phu! We were first time home buyers and Phu was quick to answer any questions we had at any time of the day and helped us to find the best options for our needs! We both work quite a bit and his flexibility and availability was really helpful. Would recommend him to anyone I know looking for assitstance with a mortgage!

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It was time to refinance our mortgage and called numerous lenders before connecting with Phuoc Nguyen. My husband had been laid off March, 2020 and was out of work for almost 15 months. I got the run around with so may lenders as to whether or not they could do anything or even give me information without taking an application. I was so frustrated that not one person could give me a straight answer. Phuoc, like me, is a member of the lets be transparent and tell it like it is club. He was honest, kind and very empathetic with me. There was truly a connection between us and he is a man of his word and made this refinance a reality. Phuoc made life easy for me and my extremely busy husband. Just a wonderful human being that I would recommend to anyone I know that is either purchasing a home or refinancing. He is truly the best.

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This is my second refinance with Anthony Mickelsen and Zillow Home Loans. Both times have been a complete breeze. Dealing with financial institutions usually feels like getting my teeth pulled out, but Zillow really makes it easy. Very pleasant and stress-free experience.

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This has been the most horrific experience with a financial institution ever. A refinance has literally taken over 7 months and they are still gaslighting and breaking every fair lending practice. In the beginning of December 2020 I interviewed and was promised a thirty-day closing, despite the IRS being closed and adversities with forbearance. The first loan officer, Marcus Anderson messed my loan up so bad, the paperwork was never submitted! Thirty-days led to virtually ninety-days! The day before closing I was informed, by a completely different department, that Marcus Anderson had never even performed the "Intent to Proceed Form"! This is basically the initial engagement! The most remedial portion of my loan was not completed by my "licensed loan officer". He literally did not submit the paperwork to even start my loan. So, three months into the process, Zillow Home Loans, LLC. attempted to cancel my lock, raise my rates and charge me to start all over again! When I contacted the DFPI they suddenly were willing to allege they would "honor the rates and original terms". My loan was transferred to a "more seasoned agent", Ben White, who predicted we would close by April 9, 2021; NOT EVEN CLOSE! So, another three months of jumping through hoops, following instructions to the "T', calling my lending institutions daily and Zillow reverts back to gaslighting. I am told in May, after literally, dozens of confirmations we were closing after additional payments are made to two different lenders! AFTER forbearance payments are made, Zillow Home Loans, LLC REFUSES TO CLOSE my loan because of misinformation regarding forbearance payments. Written emails and recorded phone calls from their "licensed loan officer" proves I followed his instructions to the 'T' and still no close! So ZILLOW HOME LOANS, LLC's next move....just stop responding to my calls! Literally a month later and zero communication. A new complaint filed with the CFPB and another complaint with the DFPI, in an effort to have my original lock and promised concessions honored and my loan processed. Rates have gone up almost 1.5 points, I removed my forbearance and paid my loan to almost $20k! This company is as bigoted and backward as they come. Be prepared for unethical, inept and demeaning interactions. Document ever conversation in writing, you will need every shred of evidence to hold this entity to their word; It's June 6, 2021

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They refused to give me loan to buy pillows.

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I wanted to express my extreme gratitude in helping me to secure a loan for my home. You all know my story with your tenacity and commitment to getting me and my family to a happy new start – I can’t thank you enough! I must say although my circumstances were extenuating and required an abundance of documents; the Zillow process was smooth and easy to manage. Michael Kim from the start you were patient, kind, devoted to exceeding expectations and knowledgeable – truly you are that guy loves numbers, loves a challenge and puts his heart into his work. Thank you from the very start! Christine Kim you are an amazing ball of energy and great at fighting to close the deal – I hope you had a great vacation and got a lot of time on the beach (with your laptop) 😉 Harry Nguyen – Thank you for that last minute call – when we were signing the closing documents. Your patience to answer all of my parents questions gave them that final reassurance. You’re the best. All in all you are an amazing team! I will highly recommend Zillow Home Loans. With much gratitude, Tammi

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Strong experience overall. Kathy was fair, knowledgeable, and set the right expectations on timing. It was smooth and easy, and she was flexible.

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Hassle free loan process.

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Zillow Home Mortgage - look no further for your next mortgage or refinance need. I had 2 homes to refinance, one went through Zillow and it is now done, the other one through my bank that I have been with 20 years...still ongoing... Kyle Segal was phenomenal! Helpful, knowledgeable, on top of things, kept the process moving forward every single day and kept me informed all the time.I wish I did both homes through Zillow! I cannot thank him enough for making it a smooth process! My busy schedule was always in the way, but he will text, email - match the best way to communicate with me for the time of day...He even remembered my favorite drink and my birthday! I work with customers as well, but he took customer service to a whole different level! So awesome! For my next transaction, I'm calling Team Zillow!

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Let me start out by saying that Randy Choi has made me a fan. He worked so well on my loan that I followed him from his previous company to Zillow Home Loans and asked him to help with my brother's refinance; the process has been even better now than when I did my refinance, which is hard to believe is possible. My review is as follows: Top notch communication - Out of the many curiosity questions that we posed, Randy was always more than willing and happy to listen and answer. His response times I can only refer to as superior. Positive and down to earth- His fantastic personality shows through and it was easily clear from the beginning that he was there to help and you could talk to him the same way you could talk to your friend. It helped remove any communication barriers and we could easily talk about all concern and goals. Determined - The team was on target. We would receive emails or updates in the tracker that at times that made me wonder if they slept; it also told us that when they set a goal and make a promise they stick to it. Fantastic website interface- The Zillow Home Loans website is a fantastic and welcoming interface. It is very simple to understand and navigate, it does what it is supposed to do, it has a welcoming interface, it let's you know where your status is, document retrieval is easy, and document upload was seamless. Efficient process- I've done refinances in the past and some of the things asked for and processes used seemed extraordinarily inefficient and illogical. If you do Zillow Home Loans you get the other end of the spectrum to where you get so confused at how smooth things go that you try to volunteer stuff. Randy and his team moved so efficiently and informed us of the needed documents and regularly updated us on progress, it really minimized additional efforts on our part. Great teamwork- Randy informed us as to when we reached different stages and when handed information off to the next stages and the next leg of the Zillow home loans team. It easily went through the processor and when we had questions about the final packet, Nathan was available to answer questions as well. He was very nice to talk to as well and was also more than happy to make himself available for additional questions. It is obvious to me that Zillow Home Loans has a fantastic team of individuals who have a common work ethic. Fantastic rate- You could say that in these current times that getting a fantastic rate would be easy, but there are many things that determine that and it isn't always cut and dry. Needless to say Zillow Home Loans was able to get my brother a fantastic rate.

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Working with Mark Nouraei was a very good experience. He handled the process, from beginning to end, expeditiously and with full transparency. His knowledge and confidence made me feel comfortable that I was making the right decision. He is an asset to the company. Thanks a bunch Mark.

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Rachel Garrett was very professional, knowledgeable and her communication was excellent! She saw our refi through from start to finish. Would highly recommend Zillow and Rachel!

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We were looking to refinance and happen to call Zillow due to their lower rates. Initially worked with Randy - he was great talking us through the process. We didn’t bother to call any other lenders. Paul helped us through closing - he was great too. Everything was as described and no surprises whatsoever, closed quickly. I’d gladly choose Zillow again!

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Ben was fantastic to work with from start to finish. He took the time to carefully explain what to expect and was readily available to answer questions I had throughout the process, even as we were doing our closing documents. There weren’t any surprises in this process, and I would recommend both Ben and Zillow Home Loans to anyone seeking to refinance.

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Competitive interest rates, fast and easy closing. Very professional team of experts to assure customer satisfaction! Kyle Segal was my kin originator and have nothing but amazing things to say about him!! Reliable, reachable pretty much all the time. They definitely know what they are doing!

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Kyle was very easy to work with and I would recommend him as a loan agent. He took the time to talk on the phone to answer any questions I had. He was also able to work around my work schedule and still respond very quickly. The cost of the loan and the interest rate were competitive and I could tell that he wanted to work with me to get the best loan available. What really stood out to me was his promise to close the loan faster than other lenders and how well he kept me updated on the status of the loan. 5/5 stars !

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Mr. Moe Ekhmies was my initial contact with Zillow Home Loans. From the beginning he was polite, helpful, and well informed. He provided all the information and help that I needed, in a positive and respectful way. All the necessary information was successfully provided, and we made remarkable progress in completing all the paperwork. The refinance was completed in just a few weeks, unlike the experiences of friends who took months. In short, I am very happy to report on my experience with Moe Ekhmies. I am recommending him highly to friends and family. It has been my very good fortune to have worked with him.

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Alessandra provided such amazing support from beginning to end. She was very thorough in explaining every step of the refi process and took the time to answer my many questions. I spoke to several refi companies and nobody provided the level of expertise and attention to detail that made me feel like I was in good hands, until I spoke to Alessandra. One very important thing for me that put Alessandra at the top in terms of excellent service was that she consistently put in the effort to reach out to me via email, text and calls to provide updates or answer questions as opposed to me having to chase her around. I am very satisfied with the overall process and it took less than 30 days to complete. I highly recommend Alessandra to anyone looking to refinance or anyone who is looking to purchase, I am certain you will get the same level of support and expertise that I received.

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This was the fastest and easiest RF I did so far. Professional business from the loan department.

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Ari Lally did a phenomenal job. We had attempted to use another company and after months of dragging out the process, we walked away from them. Ari did a wonderful job of explaining everything and assuring me that the process would be much better with Zillow. He was right. It hasn’t even been a month and we are ready to close. Thank you to the whole team. I am so glad I chose Zillow and even happier that Ari was assigned to me. Great job!

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Mark Nouraei was extremely knowledgeable. He explained all of the options to us and worked with us to find the best possible option and outcome for us. He was very personable and I love that he didn't rush us or treat us like another number on his list. Thank you Mark! We will recommend you to all of our family and friends.

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Zillow was awesome. Michael Kim was very helpful and made the process go so smoothly. He stayed involved throughout the entire process.

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Zillow attracted my attention when shopping for a home refinance due to their low rates and lowest closing costs I could find. I contacted Wallace Carter who became my loan officer. He walked me through the entire process and made it easy. He was responsive to my emails and answered all my questions to my satisfaction. We closed the refinance in less than three weeks. I would recommend Zillow Loans and Wallace Carter for any mortgage needs and will be using them again in the future.

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ZHL offers such competitive rates, as well as excellent customer service. What a wonderful refinancing experience! Thanks for being such a teammate, Zillow!

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