American Advisors Group Review

I give AAG a 5 star review. AAG provided quick and helpful service every step of the way. All of my questions were answered and my contact at AAG was professional, respectful and informative. I would highly recommend AAG to anyone.

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There seemed to be a lack of communication in the progress or lack thereof, made the process a little stressful!

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Didn't receive all requirements upfront (i.e. scheduled for final signing, the evening before halted due to HUD/FHA requirements). Seemed like process/profit before customer, for a single loan two credit checks, two appraisals (two months apart), initial interest rate went from around 5% to over 6%. Process took over three months.

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Great experience working with John Ortega and his team.

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Great experience from application to funding. Professional team who kept us informed. Not a single glitch. Would recommend to anyone.

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Fast process. Good communication.

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Everybody was very courteous and helpful.

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It was a very thorough experience. We had a good experience with our advisor. Very helpful.

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The agent, Rick Proctor was competent and patient. The closing had some glitches which could have been corrected quicker. The follow up is a bit slow

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I started the process of a HEMC loan on behalf of my mother in April 2022 as of Mid-August still no closing date, was repeatedly asked to send documents I already submitted, changed processors mid-way thru etc so after almost 5/ months of back & forth I withdrew my application and went a different route different company and happy too say I Finally have a closing date and with more equity and far less red tape than AAG was offering. My experience & time wasted with this company is a shame. Would not recommend AAG there are other reputable institutions out there that can help you and too the finish line in a reasonable amount of time.

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Off a few cent,bad caculating! Fast mailing was very slow. Return as quick as received, within an hour. After hours drop box in Michaels Friday at 7:15 p.m. in Amarillo, Texas. Lost in UPS, I don't have a tracking number, but AAG must have you set it up to be returned. No One can find.

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Mine was a long detailed process, but helped and encouraged by two of their best officers. I really appreciated the detailed guidance, so all hurdles fell away. Thank you so much.

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We had no experience with AAG and were overwhelmed in a very positive manner with the professional, courteous, and informative interaction we have had with Kyle Urfer and the AAG team. Outstanding!

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It took way too long to tell me that my request couldn’t be continued until September when I first contacted AAG. I wasn’t advised of the issue until late July or early August. Not happy about the timing.

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Excellent experience thanks to Mark Dayton .. He went step by step which was wonderful .. We new exactly what to expect God bless Mark Dayton .. I will tell everyone I no who is interested in doing a reverse to get in touch with Mark ..

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Kevin Beard was extremely helpful... patiently answering all my questions. I am so thankful that this was there for my husband and me. It did take a while to get everything in place but the wait was woth it.

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It took FOREVER, tons of paperwork was required. Also reaching my contact was sometimes impossible!!! I wasn't able to get all of my money, as they're keeping quite a bit HOSTAGE to pay my property taxes and homeowners insurance ( which I can do myself if I had my money). We shall see if in a year they would be willing to give me the rest of my money. Other than all of this, not a bad experience!!!

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Tis was my first experience with AAG Brian Harvey was in charge of my account. He let me know what I needed at what step. He explained how the Reverse Mortgage would work and how long each section would take. Brian then explained what he would be doing. The reviews and recommendations about AAG were everything they said they would be.

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I appreciate the fact that I could always reach my loan officer Barry if I had a question or concern. This was a smooth process.

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We appreciate this service. I was sick the whole time had surgery Sept 13 so will keep this short. Thank you

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Would be nice to be told EVERYTHING that is needed in documents so those could have been gotten and submitted, doing one or two just is insane! Poor communication and lots of misleading answers to questions. Would NEVER recommend AAG to anyone! And they hold back tax and insurance money! I could write a book on how bad this was!

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Unfortunately, after completing the entire process last winter, my guide and handholder through the process, George Nicholas, had to tell me that a little known rule from the government was preventing my loan from closing when I needed it to close. This rule meant that I had to wait 6 more months before I could get funded. This meant that I had to live on credit cards for 6 months. I did eventually get my loan, but not enough to pay off the credit card expenses that I had incurred during the waiting period. I still don't understand why AAG, as the lender who does the most reverse mortgage loans, was not aware of the rule before I started the process initially. George was supportive during the whole thing, and I have no complaints about him. I just wish I didn't have alot of credit card debt now.

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All in all it was a great experience with few snags or delays.

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This was a wonderful experience as money matters go. Peter Marcus was personable, professional, and readily available when we had questions. The process was quick and now our stress is greatly relieved. We would highly recommend AAG to others in the future.

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This was one of the best decisions of my 80 years in life. It has turned out to be the missing link in our retirement as the needed cash supplements our monthly Social Security checks and the no house payments cuts our out of pocket costs so we now can travel. I can't say enough about our local contact, Jaques Jones. He made sure that all the necessary requirements were done in a timely fashion to facilitate a seamless closing and payout. It was done in 4 months from beginning to end, a month of which was my requirement to settle a previous tax lein. Thanks to everyone at AAG that was on my team of experienced personnel. Larry & Alicia in Georgia

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every thing went good

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Great experience

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My process was a challenge because of previous benefits I received to help me out. Everyone at AAG, especially Mr. Will Bynum, worked really hard to get my loan approved. They were very dedicated, patient & helpful with details on information that was needed to complete the loan. I highly recommend AAG to anyone who is interested in doing a reverse mortgage.

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Very good experience

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My loan advisor Shannon was professional, polite, responsive, pleasant...I could go on and on.

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everyone was very helpful and made the process easy.

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It took a little longer than we expected but in the end, it’s all good. We also expected to get much more but now we know better. Jaycee Chavez was and is awesome.

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My experience working with AAG and loan agent Scott Cahill was great. I was kept informed every step of the way and they took the time to explain and answer any questions I had thoroughly and respectfully. Scott was very personable and professional. Both Scott and Veronica Urieta made everything go smoothly and quickly. I highly recommend AAG to anyone thinking about getting a reverse mortgage or refinance.

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When I decided to investigate the possibility of using a reverse mortgage, I contacted AAG, based on online reviews. I couldn’t have asked for a more satisfactory experience. The loan officer explained every step of the process in a professional and respectful way. She was a pleasure to work with. My application was approved expeditiously, and I’m happy again at last.

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Everyone I dealt with, during this process, was professional and courteous.

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There were 2 people who worked with me & both were absolutely terrific in letting me know what was happening & what to expect next. I definitely will recommend AAG to anyone looking for a reputable business.

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Mr. Terry Bisognol was absolutely awesome. From the very start to the finish line he was constantly following up on us. Guiding us through the process with ease. Making us feel very comfortable. Explaining everything that was going to happen. Which did in fact happen. To the exact point. No game playing. Straight up very professional. Also, Mr. Bisognol is battling stage 4 cancer. So very sad. With that being said, he still did his job and beyond. Which was amazing to us. He’s fighting hard. We wish him the best. Ms. Traci Stradford Processor II completed the final process of the paperwork needed. She guided us plus being very patient as paperwork was sent back and forth. Trust me she had her hands full with us. Again such a pleasure to have them both represent us. We would highly recommend using AAG. Hopefully you will try them also. Sincerely, Clinton and Carol Lee

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Good job! It was a pleasure working with Sal.

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Amy was great. Helpful and professional. Great orosuct. Excellent staff

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I found the company to be professional, courteous, and caring. Jonathan and Natasha were guiding me every step of the way. They were knowledgeable and kept me informed throughout the entire process from the beginning to the end of everything. I would recommend AAG to my family and friends.

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The American Advisors group are amazing team of people, they were with me every step of the way of getting my reverse mortage approve. Step by step, call by call informing me of what to do and how long things would happen. The team were with me every step of the way. The American team are awesome group of individuals that knows their job.

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Felicia Escarga and the entire team are absolutely amazing! Simply put! AMAZING! THANK YOU SO MUCH!

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I had tried another reverse mortgage company in 2021 and it was a bad extension. AAG changed all that! They were very professional and courteous. The staff at AAG were very knowledgeable and made everything stress-free!

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Loan team of Christian Chavez and Diego Serrano were very responsive and helpful with inquiries and communication, and the entire process. As with most mortgage loans there is a period of quiet as it makes its way thru underwriting. If there could be some occasional communication on status, I believe that would be helpful. However, we were very happy with the process, and the approval of the loan will help us greatly to stay in our home while my wife battles cancer.

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Susan Kievman gave us great information which helped us make an informed decision

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they handled my request with great expertise and i finally got my reverse approved, of course it took a few months, but it came through. Ashley kemp and tom Krupke made it happen. Thank you

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My experience was overall positive, only one major issue had to be resolved. I was not in a big hurry to get done, timing is everything. After resolution of my issue the loan came through very quickly. Pleased in dealing with AAG and Ginger Brown.

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A MOSTLY TRAUMA-FREE EXPERIENCE SINCE this is the first and only Reverse Mortgage I ever undertook (and the last, too, I should hope), I have nothing else to compare it to. And time will tell if I did the right thing, going into a R.M. in the first place. But as experiences go, this one was pretty untroubled, especially because of your ace agent, MAGGIE CASTILLO. She was a brick throughout, and has promised she'd be there for me forever. I like that! It's too early to say how this will work out for me financially. The money up-front is a BIG help to my current situation, and will be for years to come. My aim is eventually to earn a fortune, then buy back the house. Maggie said this could easily be accomplished. I hope she's right! Because of the many unknowns that remain in this equation, I withhold one star, as an indicator of that. But I had a four-star swell time during the actual course of dealing with the transaction! Thank you, so much, Brad Kay

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It was a pleasure to work with your company. It was my pleasure to work with John Jay Buchtel - he was with me every step of the way. Couldn’t have done it without him. Everyone was quite knowledgable & helped me get through the process. Although the process was lengthy, it was worth it. I highly recommend your company to anybody seeking a reverse mortgage. Sincerely, Patricia Robinson

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I was very pleased with my Sales Agent, Wayne Hall. He went above and beyond his position to help me get my loan closed after months . It was when my loan application went to the processor, Paul Williams that things went wrong. My sales agent, Wayne Hall had a list of things I would need for the underwriter right away. I got all of those things ready as soon as I got the list. Paul Williams the processor wanted more and more and sometimes asking for things I’d already sent. It took so long many things were out dated and had to be updated and sent again. There was a period of five days that AAG said “no one knows where he is” this was five more days waiting in a hotel room for my loan to close . Over $3000.00 in room charges waiting for closing . This was a big hardship on me as well as a huge chunk out of bank acct. Wayne was key in making communication between Paul and I happen as Paul said every time he tried to call my cell phone it rang busy! When does a cell phone ring busy…really? Whenever I tried to call Paul he was unavailable and I left messages but he never returned my calls. Without Wayne I would not had communication. I guess email was up to date and of course it left a good paper trail. All I can say at this point is that I’m thankful for Wayne Hall and his professional attitude . He was polite, concerned, empathetic to my situation and did 100% what he could to help me get closure. Disappointed in AAG and the processor I dealt with. Thank you Wayne Hall. Keep up the good work. You are to be commended 👍🏼

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Before I decided on choosing a firm to move forward with in our reverse mortgage effort, I did a lot of research on the topic. Next, I decided to pick three companies to contact. AAG and one other company contacted me within a day. I read reviews of each company, looking specifically at the negative comments. I used those comments as a basis for my initial conversations with the rep of each company. When I first talked with Christine Kupke, I asked her about my concerns, based upon negative review comments. She answered each question openly and honestly. Based upon her answers and friendliness, I decided to move forward only with AAG. As we proceeded further into the process, the communication between Christine and Tabatha Davis and my wife and I was excellent. We communicated almost everyday via phone, text messages and emails. When Christine and Tabatha needed information from us, we turned it around as quickly as we could. Consequently, our reverse mortgage was approved in just over two months, at least two months quicker than originally projected. Finally, I experienced none of the negative comments I read about in internet review. Many thanks to Christine, Tabatha and AAG for an incredible job!

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Very quick and understanding

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The process took longer than we expected, however, your entire team was very professional, kept us updated on what was happening every step of the way. They were very honest and upfront about the reverse mortgage and explained it to us in detail. They were patient with our questions, and courteous even when I became a bit impatient for the loan to get closed. Overall your team was excellent and it ended up being a pleasant experience.

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Scott kept me informed from start to finish what the procedure would be, where things were in the process. Give this guy a raise.

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I've had a very good experience with AAG and am very satisfied with the results Thank you.

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Great service

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First, the good. The people I worked with were great. Without exception, they were courteous, answered my questions, and showed respect for my lack of knowledge in this area. Second, the not-so-good. Initially, I was told that my interest rate on the loan would be 5.110% and it was locked in. At the closing, the interest rate had increased to 5.560%. I had to get two appraisals as the first one was thought to be too high. The second one was $8,000.00 higher. therefore I had to pay for two appraisals instead of one. And they wanted to go with the first appraisal. I needed two closings. The first one was received by AAG in unacceptable condition. It was received damaged. The second one was received in good shape and the first draw was completed a few days later. If I were a process engineer I would have a field day at AAG. It is obvious they need better control procedures to streamline the flow of orders and communications.

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I was watching tv when Magnum P I came on talking about reverse mortgages. I called AAG, took a little class on line and AAG did the rest. It was easy and simple to do. There was little out of pocket money. I would recommend them to anyone who is old and doesn't have heirs.

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I was ver satisfied with with the way everything went

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Great experience. Janet was extremely helpful and patient. Would highly recommend.

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The people were really great to work with. Even though it seemed to be a long process it really happened quickly.

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This is the best way for elderly people to maintain their lives 💯 and it gives them a chance not to worry about their income as the cost of everything going up I am happy that my worry is going to get better and I can do something for myself this is a way for all of you that in need.

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AAG made the whole process painless. Our agent Roxane was absolutely the best! She was there every step of the way. Very kind and professional! A joy to work with. Very knowledgeable! If you are in the market for a reverse mortgage loan, you can't go wrong with AAG!

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Lindsay Irvine wa the only reason we completed the loan. Paperwork was EXCESSIVE: at final signing, we had more than 150 pages requiring more than 300 signatures! They insisted on dragging in some property we own in the mountains which was not involved in the loan. I have purchased 4 houses over the years and the sum total of the paperwork for all four was less than what they wanted! Never again!

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My wife & I entered the process of applying for a reverse mortgage with some trepidation, unsure if it was right for us. Our loan officer, Ms. Katherine Kim and our loan processor, Ms. Marke Briones expertly answered all our questions and were of great assistance in making the decision to proceed with it. Both possess a wealth of knowledge and every interaction from start to finish was friendly, professional and made a complicated process as easy as pie. They treated us like family! Ms. Kim & Ms. Briones reflect great credit upon themselves and AAG. Truly one of the best and most enjoyable business experiences we've ever had. Thank you!

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I cannot say enough about your company Connor was a joy to work with we had problems but not on AAG part but it all came together I am very pleased

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The transaction was flawless. Everyone I dealt with knew what they were doing and were very patient. I recommend AAG to anyone who is considering a reverse mtg.

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Mark Smith was great helping us. He explained the process and kept us updated on everything

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From start to finish, my Advisor David Bart provided excellent service. His patience, knowledge and overall professionalism was impressive and made the entire loan process seamless.

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Informed of all steps and process Agents receptive and professional Questions answered honestly Feedback welcomed

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Armando was very helpful and was always willing to answer my questions and address any concerns.

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This was an excellent experience since I had not idea as to what to expect, but the process went very well in my view and was completed in a timely manner. I would recommend AAG if you are looking for a reverse mortgage.

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I just spoke with a lending agent at AAG, regarding a reverse mortgage, to get general information and to receive an estimate from this company. First of all, it took me one week to actually get a "lending specialist' to take my calls, unlike every other company that I have explored. The agent's name is: Jonathan (Leara? - not sure of spelling of last name). He was nothing but a fast talker who thinks he knows everything, and tried to make me feel like a stupid idiot! He talked so fast, non-stop, that I had to finally raise my voice to tell him to 'stop talking' so I could answer his questions and statements! He presumed that, because I live in a townhouse, I could not possibly be FHA approved - while I TRIED to tell him we are, and I already had checked this out on the HUD.com site. But, he does not know how to LISTEN to others - he only knows how to be a fast talker! I proved him wrong on everything he presumed about me and my home. Then, unlike any other lending institution I had contact with, he INSISTED that, in order to do an estimate for a Reverse Mortgage, he had to have my social security number and check the credit bureaus about me. I told him I was not giving him that information, with this being the first initial talk with someone at AAG, and the I did not want hard inquiries bringing down my EXCELLENT credit report status, after only making an initial inquiry with his company. He did not believe the other lending institutions could have given me accurate estimates, without my credit information - but, in fact, they all did - except AAG!!!!!! I finally had to interrupt his constant, non-stop talking, to say good-bye to him! This was the worst experience I have had in talking with Reverse Mortgage lenders, during this entire week. He is a horrible representative of a company that is regarded as quite reputable. Anyone who refuses to listen, but rather just wants to talk at a client, is a lousy businessperson, and I refuse to waste my time and energy on someone such as this Jonathan at AAG!

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Amani davis was great the under writers and everyone else terrible.We have a credit score of 837 have no debt and our property was appraised 600000 dollars.Thy said we had unpaid taxes we did not and we had to go to the county assures office and get tax records to show we had no unpaid taxs,doing their job.They wanted more info. than all our previous three mortgages but together.

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Although the process seemed to take forever, with some documents requested multiple times by underwriting, I have absolutely nothing to complain about regarding Tammy Ritter and Monica Bourland. Tammy and Monica stayed on top of the process assuring it's progress until closing.

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I called AAG asking for information about a reverse mortgage and was transferred to Michael Ferrara. Mr. Ferrara happily spent all the time we needed answering all our questions about a reverse mortgage on that initial call. After informing him that we wanted to apply for the mortgage he guided us through the whole application process fully explaining each step. His experience, guidance and complete understanding of the process made this happen. Well done Michael!!

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Sick to death of emails from this company and no unsubscribe link works. I have never asked for them to contact me. I don't think I will be phoning America. Just allow the unsubscribe link to work.

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To many lost information forms.Right now your mortgage insurance company says you gave me a $228000 loan. My property was afraized for $152000. Where did that number come from?

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Started out fine, now getting inundated with aag affiliates constantly wanting me to get insurance. quit sending this crap. Not interested!!!!!

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Went quickly and effortlessly thanks to Scott Cahill. The consummate professional, always had the answers to my questions, explained things so I understood and not feel like a chump. AAG has a winner here

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Reverse mortgages are complicated and confusing but my loan officer from AAG, Ryan Smith, was excellent in helping me understand the process and make the decision to proceed with confidence. Being a recent widow, I also appreciated his compassion and patience in dealing with the emotional aspects of the transaction. I am very pleased with AAG.

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Communication was poor. Too many hoops to jump thru. Was misinformed on a few things. Should have canceled when we had the chance.

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I received excellent counsel, service, and prompt replies to my many questions regarding my AAG reverse mortgage. I mainly spoke with Felicia Escarcega who could not have been more helpful and friendly. She really knows her job! Also spoke with Natasha Beckett who was equally great with her assistance to me and kind as well. There were many details to cover but it was still handled professionally and quickly. Thank you again, Felicia and Natasha!

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When Alexa called and ask if I would like to refinance my loan to a cheaper interest rate she didn't mention that the FHA rules and guidelines had changed and became much more stringent since I secured the original reverse mortgage! With the original loan they didn't inspect my home and the loan processed quickly but with the refi-loan they did inspect my home and in order to meet all of the FHA requirements it took 9 months to process the loan. The interest rate increased from the 2.4% that she had offered me to 5.06% that I was given. Also no one ever mentioned that I would have to pay $9600 MIG fee until we were ready to close. The 9 month delay was due in-part because I had trouble finding construction, paint, and foundation contractors to do the work because of the rapid population growth in the DFW area and all of the contractors are busy. The remainder of the delay was caused by AAG employee Nacole Franklin who seemed to be always confused and never organized about what she wanted me to do to meet the requirements of the loan and inspections.

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The agents we worked with were very professional, caring, and on top of everything. Joseph Lopez was awesome to work with and helped us thru the process in a very professional and swift manner!! Thank YOU Joseph Lopez and AAG for a wonderful experience and to be able to stay in our home!!

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Was quite easy doing the HECML with Michael Sclafani walking me through the whole process....

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The approval process was protracted and at times seemed to lack co-ordination.

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I am a repeat customer. It took longer and I was not able to access as much equity as I needed. AAG apparently outsources and sales agent had very little access to my existing account. Sales agent needs a lesson in telephone manners. I don’t like being talked over. Could hardly get a word in! House appraised 90K higher, could only access $8000 . Very disappointed.

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I think the counselor should happen before you sign any contracts. It’s a great program but more expensive then I thought it would be.

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Jay Varma, my Reverse Mortgage professional was easy to work with. Very professional and knowledgeable and got the job done. Jamie, my loan processor was very efficient, hands-on and an enhancement to the total process. I will refer AAG to my future clients.

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We were very happy with the progession of our loan. It went smoothly and Steve Gomez kept us up to date.

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Less stressful. List major requirements,

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AAG made everything easy to work with and stayed on top of pending items until completion.

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other than having to sign the paper work twice, everything went pretty smoothly.

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Very much appreciate all that was done for me.everyone was very professional and very helpful. Also excellent customer service.

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The loan process has been anything but smooth… Other than that, one agent I worked with that was helpful that went by “Gee” was great…

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Josh was so helpful

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they were great to work with

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My wife and I could not have had a better experience w/AAG! We saw Tom Selleck's commercials for years and have always been impressed with his reputation, so when we needed to make some financial decisions we looked into AAG's Reverse Mortgage options. Contacted by a curtious, professional Loan Officer, he questioned us about our particular needs, explain-ed AAG's different programs, and made a recommen-dation to meet our needs. He helped us put together an Assets and Liabilities picture to use in explaining the details of how the loan would work. Everything we discussed on the phone was emailed to us and we were given a few days to read and make note of any questions we had to be answered on another phone call. Next, a list of 3rd party financial counselors was provided for us to contact, choose one, and make an appointment with for counseling. They furnished us with complete information about reverse mortages. During our phone appointment with them, we went through all of the material they sent us and were then quizzed about our understanding of the information. After passing the quiz we were certified with both us and AAG receiving a certificate. We were never rushed or pressured into any deci-sion. All our questions were answered to satisfaction. Everything we were told by AAG representatives was provided in document form. The loan closing was through a local attorney at our own dining table. The whole experience was simple, thorough, and profes-sional!

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Great service- the staff are wonderful- Peter Markus attend to me the whole step of the way.

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