AmeriSave Mortgage Review

It was so much easier than I expected. From the time that we applied to closing was 12 calendar days! The portal with documents and tasks made it so easy. Tosh Oxborrow was awesome, professional and I would recommend him to anyone needing to refinance! We are combining a first and second mortgage and are saving over $600/month because the interest rate is so low. Thank you Amerisave!

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I was promised a refund of my taxes that were paid by my previous lender that I never received. So my refi amount was raised $2,312 that i was promised I would get back but never did. I can never get anyone on the phone to discuss my issues once money has exchanged hands. My loan officer was great all the way up until I closed and now I cant get him or anyone one else on the phone for that matter from AmeriSave mortage. My 1st payment was due on June 1st I have not paid it cause frankly i do not know whom to pay it to. I have called daily to get information and yet no one answers the phone. I will be late on my mortage cause i have never received information as to where to send the money to. The 2 good things that has come out of me refinancing was no more PMI and my mortage went down $400 dollars. However all my other experiences that i have had with them was and still remains a nightmare. I am computer illerate and have tried countless times to get an actual person on the phone to walk me through the website so that i can at least pay my mortage and I have failed to get one single person on the phone. I can not even pay it over the phone cause the option never comes up on all my countless phone calls. I have left messages with both my loan officer and the AmeriSave hotline and both have failed to return any of my calls. I am at a loss here. I have read great reviews on the website and they have not rung true for me. I feel like i have been swindled but the only glimmer of hope is my other mortage was paid off yet I can not make my 1st payment cause I do not know who and where to pay my payment. I mean I can moonlight and answer some call and guide lost souls like myself on this journey and transition if it will help but NO ONE ANSWERS THE PHONE. So who will help me out cause as of today my mortage is late and i am no closer to getting it paid as i was on the 1st. I have zero ideas of where to send it i never received a letter stating where to make my payment and when I call no one answers my calls. Who will be responsible for my late fees. My previous lender eventhough on different time zones still answered the phone calls during business hours and they directed me every step of the way. They were even kind enough to send me a monthly statements reminiding me of the thousands that I owed and where to send their money. AmeriSave where are you and who wants my money. Just bad all around for me. I would never reccommend AmeriSave to anyone. I apologize for my disparaging comments but I am at my wits end. New update. I stumble upon the site to pay my mortage online. They ask me to register my information and to put in my loan number so I look it up on the documents and its a 9 digit number and the website alerts me that it is in fact a 10 digit number that i can not seem to locate anywhere on all my documents. I then make a phone call once again so that I can possibly pay over the phone. They too are requesting this magical 10 digit number that has eluded me. The loan number on all of my documents is all the same 9 digit number and they require a 10 digit number. I am so frustrated at this point i want to go back to my previous $2,400 mortage at least they gave me the correct information in which to pay them my hard earned money. A real discruntled AmeriSave customer. Who is running this establishment my 12 year old daughter.

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We applied to refinance our mortgage with AmeriSave on 4/19. During the initial application our loan officer, Alexandra, was great. She answered all of our questions and returned calls quickly. However, after having our loan assigned to a processor, everything went south fast. We were given a closing date of 5/28 and on 5/28 told by the processor that we required additional documents in order to close, we provided those documents immediately but were never called back or emailed by either the loan officer or processor. After being told that those were the "final" documents, we were given a closing date of 6/4 and again ON 6/4 we were told we needed additional documents. We provided the documents and NO CALL BACK OR EMAIL. Always seems to happen on a Friday with them. Monday comes along and we reach out to a manager (almost impossible for Alexandra to get us manager contact info). He explained to us that he was on it and would have it closed by the end of the week. We received closing disclosures and a final date of 6/11. On 6/11 at 4 pm after calling the manager over and over again, he finally tells us we need to complete a supplemental credit verification. We did it immediately and he responded to say everything was complete and he would have closing documents out to us. No documents ever received so we call him again on Monday the 14th and he has no idea what we are even talking about so we reference his own emails and texts and explain that we will no longer deal with AmeriSave and request a refund of our application fee. He stated he will have it processed for us within "1 hour". 4 hours later, I emailed him and he responded to say "he would have it processed by accounting". This company is terrible from top to bottom and they will tell you whatever to get you off the phone and no one has any idea what is really happening. They wasted 2 months of our time.

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I was hesitant at first. However, the customer advisor had patience with me, answered my questions, and guided me with care throughout the entire process.

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Excellent service! They are there with you on every step of the way! Always just a phone call away! Great team that is helping in every part of the loan process!

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poor loan officer communication poor closing date vs what was told would be closing date

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I had a very good experience with AmeriSave. They were able to refinance my mortgage very quickly and efficiently with a very good rate. My only complaint is that there website could be a little more user friendly. I had a hard time logging in and then there was not really a list of what I had finished, only a list of what to do next. Their representatives are very easy to contact by phone though. Also the Title company they used was fantastic.

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Randall Beckham was very helpful every step of the way. Provided exact information when I needed any. What I really appreciated was, that Randall almost always answered my calls and if he could not, he would be very quick to call back. It never appeared like, I did not have some to talk to if I had questions.

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Fast and efficient!

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jordan mann was very helpful and everything he told me was 100% correct

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Everything was smooth and effortlessly handled. All questions & concerns were promptly addressed. Received a great rate & save thousands

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Started the process of a refi 2 months ago and Daniel Testa was so nice we spent a couple hours one the phone he explained he would need 500 to start the process. i told him I needed to think about it and he got mad and rushed me off the phone that should have been the red flag but the next day i decided to do it. I paid the 500 then i jumped through hoops getting them every document they asked for through a portal after i gave them all the documents everything went silent no updates or anything unless I emailed them, Finally after over a month the appraisal gets done then silent again. I wanted to know exact numbers to see where we were at. I asked for 3 days for those and nothing. I feel they just try and get the 500 and forget about you like you are not important so if you have all the time in the world and you do not care about updates or whats going on GIVE THEM A CALL THEY WILL BE GLAD TO TAKE $500 FROM YOU AND PUT YOU ON THE BACK BURNER. I JUST TOLD THEM THEY MUST BE DOING WELL THEY DID NOT NEED MY BUSINESS SO I WASTED 500 FOR NO RESULTS!!! BEWARE YOU HAVE BEEN WARNED!!!!

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Great Service! Able to talk to someone if I had questions!

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Quick and accurate. Great job!

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AA++ thank you

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We had such a great experience. Brandon Bower was amazing. Responded within minutes of every email and never got frustrated with all the questions we asked!

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This was as easy as I could imagine. The reps were knowledgeable and diligent and made the refinance process as easy as it could be. Thank you Kathrine and Matt you guys are great.

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Great rate, great loan experience. Catherine is awesome, she is knowledgeable and communicating with her is beyond expectation, so easy to communicate and so much patience to explain you everything. I found Amerisave through a friend and I got a great rate and happy experience. Good luck to everyone but would highly recommend to give this a try.

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Process was easy, but if it were not for the kindness of Janie Gallegos, I may had cancelled the whole transaction. Paperwork had to be adjusted twice, once before closing and once during closing. The whole thing was difficult, but Janie helped set things right.

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The experience was easy and smooth. Thank you again.

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Everyone involved with our loan was quick to respond and got it closed really fast. Derrick Hudson and Pattie Simone kept us informed about information they needed and kept the loan process moving. GREAT JOB!

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I got the most competitive rate in the market (I did get pre-qualified by 5 different lenders). The entire process took place online and the Amerisave portal allows for prompt delivery and review of documentation. From contract to closing it took a month and 10 days which is pretty standard but my file was not the most standard application. The agent originator once explained that because my life was not boring (on way to indicate that I had some specific lending needs and legal requirements) then it took a little longer than anticipated. At the end the whole process can get any sane individual anxious (FOMO is a real thing) and there are multiple parties involved with the title company. All in all I recommend AmeriSave. Thanks for helping me accomplish a life goal.

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The whole process went smoothly from Pre-approval to closing. All parties involved went above and beyond. The website looked and functioned great. Very satisfied.

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Very professional. Both ladies I dealt with were quick to respond and answered all my questions. Entire process was very quick and I couldn't be happier. Thanks!

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The kind of treatment I received is brutal as I did my refinance with you several times. I will not suggest any of about you in future. I paid $500 for the appraisal and a lady came who doesn't have any experience for which I reported and still no responses from your team. They should atleast sent new a person to do the same job, but failed to do so. Not only I lost my money but you lost a trusted customer.

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I thought Amerisave was the best lending company and I have refinanced with them in the past several times. This time they only give you a quote if you speak to a person that ask all kinds of irrelevant questions. E.g. - what street do you live in, how old are you...

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I really have had no direct contact except for digital reports of transactions!

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As a past customer of AmeriSave, I was checking the current rates to consider whether I should refinance or not. Tevy was great in sending me the rates to consider and discuss my options. Even though I decided not to refinance at this time, I know I can count on AmeriSave to be helpful and answer the questions I have. I definitely will consider them in the future for my mortgage options.

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The representative, Jeremy, was very helpful & directed me to the correct department. Michelle was polite & efficient about my concern and was able to complete my issue quickly. Thank you to both!

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Very competitive rates and both the loan officer and processor stayed on top of the process every day.

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My loan originator was really bad at her job, she consistently forgot conversations and information is given her. Now my homeowners insurance company has not received there payment even though it was taken out at closing. Just another number to a company and it shows.

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Great engagement between mortgage originator and client. Closing agent was also very engaging on the process. System platform did not capture manual load of financial information to close out the requirement necessitating follow-ups with mortgage originator. Also, additional monies were required to pay next installment of property taxes which were being escrowed at previous mortgage servicer.

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Terrible treatment. No communication and dropped us after giving all our record. Told we would be closing. The said we are not qualified without any communications from this company representatives

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Sterling Utley is a patient and professional communicator. As a first time homebuyer, it was wonderful that he was able to explain the various moving parts in a clear and efficient way. Also, he was fast and responsive! He was able to pull together all of my documents and necessary information within a couple hours. I would gladly trust Sterling with any future lending needs.

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stay as far away from this company as you can i applied for a mortgage credit score 800 good income plenty of equity they consistently asked me for documents that i already had provided not once but twice or more this went on for a couple of months talked to the person handling the loan telling me every thing is approved just waiting for a closing date that never came this went on for about three months i finally realized that these people have know idea what they are doing so of coarse i ask for my 500 dollars back and guess what i never got it they are the biggest joke of a mortgage company in the country just want the 500 and that's it so stay away far away i went to another company on may 2nd same loan i close in a week 5 weeks total

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Very much satisfied. The team went all the way to help with everything from credit boost recommending support @ Royalfinancialrescue com which turned out most helpful as bankruptcy issues was deleted from my record along with 4 hard inquiries. Robin and Tay were amazing ! I got a very decent amount with a good rate .

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Possibly the worst mortgage experience of my life. I began working on a VA refinance in January 2021. There have been those who have been helpful along the way. Stevy Tracy being two of them. Unfortunately they have limited input into the process. My first loan officer was okay, though he ran into issue after issue getting my loan processed. I have (literally) turned in some items more than half a dozen times only to have the exact same thing requested again. I have turned in every document requested. The only delays occurring when I had to wait for something to be sent to me. I kept my team aware throughout the entire. process. More than three months into this process a new loan officer name Zechariah J. was assigned. It felt like from day one that he had no particular interest in pushing my packet forward. I have literally had to request each step of the way that it continued to be processed. I have been told by him on three occasions that the loan was being stopped for different reasons. Once, he informed me that my credit score was pulled and it was only around "570". My credit score has never been that low. I have the package with Experian and receive alerts anytime there is a change, including when it is pulled. The time this low score was supposedly pulled my credit had not been ran. When they did it again at my insistence it miraculously went significantly higher, well above their requirements. They actually ran a hard pull twice within three days. At that point I can only assume it was a an attempt to confirm the actual score. Correspondence was generally superficially polite but I can't say that was all the time. It was generally very abrupt. During this process (and I have all the documents/ correspondence) the interest rate which I initially locked in at 2.25% was raised to 2.75%. The loan amount changed from $360,000 to $340,000 with no explanation other than I "took to long to get things turned in", which simply is not true and supported by the document trail. I went from taking a $20-30K cashout to buy solar to being told that I would have $6k left after closing. This of course would defeat the whole purpose of the refinance. In this respect while some of the workers like Stevy and Tracy have been phenomenal, the actual loan officer, not so much. It has felt somewhat adversarial since our first communication. I am still debating on whether to proceed with the closing. The rate is still decent, but for the incredibly reduced cash out and what is obviously a bait and switch on the initial 2.25% rate I locked into... well, it doesn't give me a very good feeling about the company. Fortunately, mom being an attorney, I know what to do. I am in the process of sharing my concerns with the BBB, HUD, the state regulatory boards in Georgia and California and the Federal Reserve.

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I did a cash refinance on my condo. I was able to complete the process from filling out the initial loan application and uploading the necessary documents to the final closing in less than three weeks. Rebecca Ameel and Forrest Wilson were very responsive to both my calls and emails and they both were extremely professional and a pleasure to work with. My only criticism had to do with the fact that i had to close my existing home equity line of credit (HELOC), which i diid not want to do and for which i was not given a good explanation for why that was a requirement as the existing HELOC was paid off at closing and a HELOC would always be in second lien position to the new mortgage. Other than that requirement to close my exisitng HELOC, I had a great experience and highly recommend Amerisave.

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Unfortunately I cannot give a good review for Amerisave. The process of refinancing was not well managed. There was a lot of delay in getting our application approved, despite the fact that my spouse and I both have excellent credit and no other liens beside the property we were getting refinanced. Getting someone to answer our questions and address why things were delayed was a challenge. I probably would have changed lenders but we had gotten so far down the process it seemed that extricating ourselves would have made our lives even more difficult. I will say I have gone through the re-financing route with another lender previously without these kind of issues. Even at closing, things again were not explained well and there was another delay, despite us following regularly to try to close out in time. We did not close on the date we were supposed to close as a result. Overall we did get a slightly improved interest rate, which was why we had decided to go with Amerisave in the first, but I would never recommend this lender to anyone I personally know. Look elsewhere!

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Michael Paradis was wonderful during my refinance process. Excellent service level and he made sure that I closed on time.

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The process was fast and stress free!

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Leslie Chappell was very helpful and determined to help me get through the refi process. It's very nerve-wracking, but we finally made it through. And Syvelle Enriquez was very very helpful too!

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Jonathan Reyes worked very diligently to get our loan to close quickly.

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The electronic system for documents worked well, but the staff did not maintain communication throughout the process. Several emails went unresponded.

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Our refinance went so smooth. Everyone we worked with were very nice. i would recommend Amerisave to everyone. Steve & Carol

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If you like supplying documents after documents after documents then supplying said documents over again two and three times this is the company for you. If you're a fan of having the goal post moved over and over and over only to have the rug jerked out from under you at the last possible second these are the people to have in your corner. Do you like flushing your hard earned money down the toilet or perhaps just setting it on fire? The good folks at AmeriSave got your back. I was approved to buy a house after searching for months paid for inspection, appraisal, and $5000 in Ernest money was drug along jumping through hoops for a month and a half as if everything was fine only to have my loan denied a week before closing.

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Alex was great thank you!

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Fast, easy, and transparent

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Very happy with service. From beginning to the end everything was done in less than months. Oscar did amazing job. Very happy with his job. Thanks again

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Todd Huston was a such gentleman to work. Assured us that everything was going work out for us.

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I reached out to many lenders and spent hours talking to loan officers. I was hesitate to use an online service but had a negative experience in the past with a mortgage broker so I decided to give it shoot. My loan officer Jaime was the first person I actually talked to and he ended up fulfilling all my goals and expectations. He was human and actually carried on a conversation not just about the loan process.The use of the portal on the website to send and view documents was simple and easy to use. It was a very smooth process. At times when I fell behind on submitting documents, friendly reminders texts or calls helped keep things on track. I highly recommend taking a look at what AmeriSave has to offer, I've recommended them to family and friends already.

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AmeriSave did a fantastic job with my refinance. Malachi (loan officer) provided an excellent overview at the beginning explaining each step of the process. He responded quickly to any question, and also suggested options. I was able to close within 30 days! I am very happy with my experience with AmeriSave!

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I was very pleased with my experience. The guys I worked with Nick and Gary were very helpful and very understanding. They took away any anxiety I was starting to feel. I would strongly recommend AmeriSave to any of my friends. Thank you.

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Excellent service! Closed in 4 weeks. Cory kept me informed and updated with what was needed

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Joshua Rogers and ryan Morrison were extremely helpful! Without their guidance and patience i would have had a hard time completing everything. With amerisave refinancing was a easy process.

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I failed in refinancing two times with the previous online mortgage lender and local bank. But the third AmeriSave finally made it. AmeriSave does not have the lowest interest, but provides the customers with the competitive interest rate. AmeriSave is correct on numbers regarding closing cost and tries to reflect what the customers want to achieve. I think that almost 20 years of their service accumulated their know-hows, skills, and knowledge on this industry. I know that for some people this company may not work properly, but in my case, they made it through the refinancing process. Thanks for the excellent customer service and the professionalism of the company! I will recommend this company to my friends.

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Done in timely matter, informative, smooth and easy process. Would recommend.

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Love this company

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The loan originator, Christopher, was exceptional. I had already been shopping around for a mortgage refinance with about 3-4 other lenders when he first reached out to me. When I offered him details of the other offers I was working with he was able to get back with a match very quickly. This solidified my decision to continue with AmeriSave. After that he was very effective at helping figure out the final details of the loan, closing costs and other details. We were able to set the closing date very quickly. Overall, it was an excellent experience working with them

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Got exactly what I was offered. They answered all questions immediately and closed very quickly.

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Process was easy, clearly explained, well communicated. 45 days start to finish. Would recommend and would deal with again.

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Everything went great while working with Breanna Freestone. She was awesome to work with and I highly recommend her services to anyone.

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Harout was extremely professional did an amazing job in helping me with refinancing my home. He was quick, thorough and always followed up on my process to ensure everything was on track. I highly recommend using Harout for a easy and seamless process.

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Bait & Switch. I had to report them via the Better business bureau. The made a quote in bad faith with no intention to honor quoted rate jus to get me to pay an app fee. Jumped my rate from 2.75% to 3.5% (with no market reasonable rate changes). Luckily I was just refinancing & wasn't locked into purchase agreement. Left with wasted time & energy. Stay away from this company, it appears this isn't the beginning of their bait & switching schemes (prior lawsuit regarding it).

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Daniel Cohen with Amerisave is a top notch loan officer! His service was excellent, walking us through all aspects of this wretched process! He was always patient, even when I was screaming witch! Thank you Daniel. I'm completely happy with this end result!

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It was a very fast and simple process.

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Excellent customer service and quick turn-around.

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I was sadden to see that my loan had not been in place for one week when it was sold off to another company. This is after the Mortgage representative had stated due to you loan terms and size we will not sell it off and you will be serviced by Amerisave. Fells like this company will only lie to you and leave you wondering if the PROMISES talked about during your process are really true. I will inform other of this company's practices.

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Refi done within one month. New loan originator stayed on top of things as he was learning the business.

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After realizing my 30 yr mortgage at 5.125% was too high, I started researching companies for shorter loans and lower interest rates. I wanted to apply online and AmeriSave had the best reviews and terms. My agent, John Roeder, was professional and responsive in every way. With his help, I was able to negotiate an online 15 yr mortgage with 2.50% interest rate in record time. AmeriSave has streamlined the refinancing requirements so the process is smooth and painless. I highly recommend this company.

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slow process..e signing was usless since all papers were signed at closing..never had anyone charge me to deposit money in my account what terms am i agreeing to to send review i dont want a trust pilot account

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Cody was an excellent loan originator and did a great job in ensuring we got the rates we wanted, and also close within a very short time span (initial call to loan close in a matter of 3 wks). My recommendations to amerisave for improvement are as follows: - more transparent project management for first-time homebuyers (so that the "next step" of the process is always anticipated, and not a surprise).

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I was referred to AmeriSave by a friend who is also a senior escrow officer at a local title company. I submitted an email as to my interest on April 21, and my loan closed on May 18, less than one month later! Using AmeriSave's online portal was so easy and convenient, and I never had to leave my desk. The refinance process gave me a great rate, was extremely convenient, easy to navigate, questions answered timely, and overall, an experience that definitely exceeded my expectations. I would, and have, recommended AmeriSave to my friends and coworkers.

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The refinancing services provided by Amerisave were top notch! It was a great customer service experience beginning with our initial phone call with Tony our loan originator. Tony took his time and thoroughly explained the process and helped us complete the loan application. From there we were transferred to Michael our loan processor, who also provided stellar customer service! Michael was very professional and very responsive to every question or concern we had. No matter what time we reached out to him, Michael provided us with an answer and went above and beyond to get our refi deal closed. A big Kudos from a very satisfied customer to the whole Amerisave team, thank you for your hard work, professionalism, and diligence. I highly recommend using Amerisave for your home servicing needs!

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The Loan Officer did an excellent job at finding he best loan type for me. He was extremely knowledgeable and guided me step by step. Everyone at AmeriSave from the beginning of the application to the day of closing was extremely kind and courteous.

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David was great in collaborating with us in reviewing and assisting with our needs, plans, and goals. He listened, was very attentive, and responsive to our questions and concerns.

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Was very quick and everything went according to plan. Everyone was very helpful and professional.

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The whole process was easy and very efficient. From the initial application to closing was was 15 calendar days.

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Mortgage Loan in general have metastasized into nothing but red tape. If you provided three years Tax summaries from the IRS then you should not need 3 years of past tax returns. And Vice versa. Especially when you have a A+ credit score and a very small debt ration. A+ clients should be rewarded NOT nick pick to death!

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Very helpfull

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Ok I guess. Probably should have went to a bank

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Very Smooth transition and great communication.

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Great company to work with. Amanda Silver was awesome and handled all my questions very promptly!! G

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Tim Apenbrinck and his team were great to work with. Very resposive and helpful at all times. thank you

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Amerisave was one of 3 mortgage companies I contacted regarding a refi. Jonathan was quick to contact me and was great in assisting me with my questions. He did not hound me about wanting my business, or never call me back after our first discussion, like the other companies, instead he was pleasant, helpful, and available...just the right amount of attention to gain a new customer. Communication is so important to me so I know what is going on in the process and they did a good job of keeping me up to date and keeping things moving. Having paperwork in a portage is excellent and streamlines the process as does being able to sign electronically. Everyone at Amerisave that was involved in my refi was great to work with, Jonathan, Melissa, and one other person but I cannot remember her name. I would recommend them to anyone and already have!

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Fast, easy refinance with no hassles.

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AmeriSave was great , they did a wonderful job of getting all information and pertinent forms were easily uploaded to their website via camera. The process went smoothly from start to finish. Tyler was great to work with.

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The whole purpose of my refinance was to take my soon to be ex husband's name off mortgage and title. I was very clear about this from get go and our divorce would not be final until mid June. I was assured this wouldn't be a problem so I proceeded with refinance paying all closing costs and in fact increasing my monthly mortgage amount and was told ready to sign. The day before I was supposed to sign I reviewed a call that the underwriters didn't make a quit claim deed. I was told I'd get a call back to confirm if they could do it. I didnt get a call back so I had to reach out and was told they would need a few days to write doc. The notary that was assigned that day was really notified it was canceled either she called me 4 times before I was able to tell her it was canceled. A few days later I reached out again and was told they couldn't do quit claim deed until divorce is final. So alas my soon to be ex is still on the title of my house and now I have to go to court house to remove his name after its final. If all of this had been explained to me In 1st place I never would have started refinance process. Oh yeah and it will cost me more money for quit claim deed. Its just frustrating when divorce already costs so much (both in time and money) I felt like I didn't get honesty from get go about process, this is just one more thing I have to do now after. Which was the purpose of this refinance!

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From the moment I had a conversation with the originator Noris, through the processing aspect of the loan with Rachel, it was a Seamless experience that was one of the Easiest processes I’ve been through. Everybody was immediately accessible, questions were answered as soon as they came out, and all of the closing work that had to be done was done long before it needed to be completed.

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We did a refi, it was pretty harmless, a lot of paperwork but that’s with all mortgages.

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We talked to Amerisave after we got off the phone with QuickenLoans and they gave us a 0.7% lower interest rate for our mortgage refinance. We worked with Marshall Sullivan who was accomodating and available to answer all our questions. We were even able to make edits during underwriting when we found out our home was worth more than we thought. The appraisal happened within the week and everything went off without a hitch. I talked with a friend who was trying to get a refinance through QuickenLoans and not only was his interest rate higher, they were still waiting for an appraiser weeks later. He later switched to Amerisave because my experience was so positive and got a better deal with better service.

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I worked with Daniel Testa . He was very knowledgeable, professional and helpful. I called him even after my refinancing was assigned to someone else, I contacted him and he answered my questions without hesitation. I don’t know what I would do without him. He was with me through all refinancing process. He is my hero. He explained everything in easy way for me to understand. I am not good with computer but he was there for me to guide me. He is the best.

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Quick and easy. Thanks

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NaToscha Davis and Corey Jameson provided the most exceptional customer service experience from beginning to the closing of my mortgage. Through each step of the journey NaToscha was in constant communications providing details as they surfaced. This is an incredible team who ensured that we would close on time, and made me feel like I was their only customer. Wow!! I commend their professionalism and attention to detail.

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After refinancing with Amerisave last year I still had to provide the same documentation all over again. Also, the closing costs changed multiple time from 2 days before closing up to the day of closing increasing the amount I owed each time. I was not happy with the number of iterations to my closing costs.

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Eric and Natalie were very responsive and had all the answers. Very fast closing.

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The company really works with you in securing a mortgage. The portal system is good for uploading documents but there ought to be a more personal touch. When documents are required, the loan processor should send out an email simultaneously letting the borrower know there are items needed. Or if an explanation is needed, you can do so in person or if a document is not sufficient, send you a notice instead of repeating the portal request as if the document had bot been provided. The loan originator was very prompt in his responses. He was courteous and helpful. The loan processor was also courteous and helpful although her response time was not too prompt earlier in the process. Closer to the loan closing, she was much more available and prompt in her response. I wouldn't hesitate working with this team again.

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Thank you so much for helping us.

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Everyone is very professional and helpful through out the whole process and they are quick to get your answers when you have questions about refinancing your mortgage in all I would give Amerisave a five star review.

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Very prompt and personable!

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