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AmeriSave Mortgage Review

Find a customized quote easily

Reviews 10,152

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Nadav Shemer
Nadav Shemer
Jun. 22, 20204 min read

AmeriSave Mortgage summary

AmeriSave Mortgage Corporation is a full-service mortgage lender operating in 49 states and DC. Established in Atlanta in 2002, it has funded 220,000+ homes for a total value of nearly $60 billion. AmeriSave is known for offering streamlined online applications with the option of contacting customer support any time you need assistance.

Pros

  • Apply and submit forms directly online
  • Low rates, low fees
  • Get customized rates in 3 minutes with no SSN needed

Cons

  • No loans above $1.5m
  • Not licensed in New York State

AmeriSave Mortgage AmeriSave Mortgage View Rates

AmeriSave at a Glance

Direct lender or marketplace? 

Direct

Loan types: 

Purchase, refinance

Featured loans: 

Conventional, FHA, VA, and USDA mortgages

Repayment terms:

 10-30 years; 5/1, 7/1, or 10/1 ARM

Minimum Down Payment:    

3% for conventional
Minimum Credit Score: 600+ for most loans

Suitable for: 

When you need a straightforward loan application

Overview

AmeriSave is a major lender, with a variety of loan options for purchasing and refinancing.  These include conventional, jumbo, fixed, adjustable, and government-backed loans such as FHA, VA, and USDA loans. With each loan, you get a choice between fixed or variable rate and flexible repayment terms of 10, 15, 20, 25, or 30 years. Interest rates are competitive, and AmeriSave offers a range of calculators and tools to help you make an informed borrowing choice.

Suitable For?

This lender is great for straightforward applications. If you have all your paperwork in order and know where you’re buying/refinancing, then AmeriSave can help you get this done quickly.

AmeriSave Mortgage AmeriSave Mortgage View Rates

Types of Loans/Products

AmeriSave offers a selection of loans for purchase and refinance. While they are mostly focused on purchase and refinance loans, it does offer all the most common types of home loans.

Here’s the full breakdown of purchase options:

  • Conforming loans 
  • Jumbo loan, with loan amounts as high as $1.5 million
  • FHA, VA, and USDA loans, according to the usual rules

And here are the refinance options: 

  • Conventional rate-and-term refinance
  • Cash-out refinance

The Application Process

Potential borrowers can complete an application and lock in a rate via AmeriSave’s website, or over the phone or live chat with a licensed loan originator. The great thing about the AmeriSave service is it serves prospective home buyers too.

To begin the process online, you’ll need to fill out a short application form that takes about 3 minutes to complete. This includes details about yourself, where you live, and what type of home you are purchasing/refinancing. Once this information has been submitted, you’ll be presented with multiple, customized rate quotes that you’re pre-qualified for without requiring SSN or a hard credit check in most circumstances.

After receiving your pre-approved rate, you can go ahead and complete the rest of the process online where you will be required to submit a hard credit check. AmeriSave offers the option of securely uploading your documents to the portal and even e-signing them to expedite the process and an AmeriSave loan originator will be assigned to you to help answer any questions and finalize any documentations.

AmeriSave Mortgage AmeriSave Mortgage View Rates

Rates and Terms

With AmeriSave you get to choose between five different repayment terms: 10, 15, 20, 25, or 30 years. You can take a fixed-rate mortgage or an ARM with 5/1, 7/1, or 10/1 options.

Help & Support

To get in touch with AmeriSave, simply call or start a live chat online with a licensed loan originator. The company’s call centers are available toll-free Monday through Friday between 8:00 am and 8:00 pm ET. The company can handle the whole application and approval process by phone, and many customers do prefer this option. The support staff are well trained and able to answer our questions promptly and effectively. However, email responses can take between one and two business days. Customers can also find answers directly on AmeriSave’s website, which features an informative FAQ section.

Summary

Thanks to a fully in-house process and a variety of loan options, AmeriSave is a good choice for customers seeking a mortgage. The company offers both traditional mortgages and several government-backed loan options. More importantly, its variety of loan repayment terms give borrowers the flexibility to find the right choice for their impending home purchase or home refinance. A straightforward application process also helps customers close on their homes more quickly.

AmeriSave Mortgage AmeriSave Mortgage View Rates

FAQ

Does AmeriSave offer local expertise? According to AmeriSave, it employs 2500+ mortgage professionals around the country. It has a presence in every state except New York, where it isn’t licensed to do business.

Does AmeriSave really not charge loan origination fees? Correct. Note that it does charge other common closing fees, including those mandated by law for government-backed loans.

Physical Address

AmeriSave Mortgage Corporation

3525 Piedmont Rd NE

8 Piedmont Center, Suite 600

Atlanta, GA 30305

AmeriSave Mortgage AmeriSave Mortgage View Rates

Nadav Shemer
Written byNadav Shemer

Nadav Shemer specializes in business, tech, and energy, with a background in financial journalism, hi-tech and startups. He enjoys writing about the latest innovations in financial services and products.

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Trustpilot reviews

See what some costumers are saying about AmeriSave Mortgage
AmeriSave Mortgage
ExcellentReviews 10,152
on
Excellent
65%
Great
15%
Average
7%
Poor
5%
Bad
8%
  • author
    Kirk Immens
    a day ago
    Once Stephen Hubert took over the loan

    Once Stephen Hubert took over the loan, things went quickly and smoothly. He was awesome to work with as he was quick to reply and helped throughout the process. He is the reason we used Amerisave! Then Chris Scianimanico took it to the finish line with no issues. What a pleasure doing business with such professionals. Amerisave is lucky to have these guys on their team.

    ...

  • author
    Ernest Molle
    18 hours ago
    review of finance process

    Our loan originator was very good - your processing office folks are sorely lacking in understanding your own documents, perhaps if they were working state side this would not be an issue. An example - within 3 hours of completing our application the folks processing contacted our personal insurance agent and advised him we were closing the next day and he needed to change the insurance over to AmeriSave - not true. They again contacted him 2 additional times even after your loan originator contacted them. Another issue when documents were submitted and received, they asked for the same documents the next day - same when we were asked to review all closing docs 3 days before closing - this was done(electronically). Then day before closing got an email stating they were waiting for same - advised already done - no response but no longer messaging us. Perhaps you train on how to review documents once submitted so customers are not harassed numerous times for items already submitted. Same with payout - at closing completed wire request on day 4 called and asked when money would be transferred to our account - told they were mailing check - advised that wire instructions were completed - after that money was transferred appears no one in company reads or reviews documents once submitted,

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  • author
    L. Williams
    a day ago
    My Successful Second Refinance with AmeriSave

    This is my second refinance through AmeriSave Mortgage. Both were simply and straightforward. The staff, especially Mr. Bennett, were all very responsive to my questions. I was kept informed via email and phone conversations as to the progress of my loan. The interest rates offered are competitive and closing costs are inline with the mortgage industry. Their website is very user friendly and easy to understand. It is a great company and one that should be considered for your mortgage needs.

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  • author
    Sharon Munoz
    a day ago
    Quick process

    Amerisave has made my refinancing process run smoothly and very quick. They are prompt to respond any questions you have and don't hesitate to make you feel comfortable. I had a bad experience with another company that dragged my process for months. Within a few weeks of starting with Amerisave I was closing on my loan.

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  • author
    Kevin Ellenbrand
    a day ago
    Amazing company

    Amazing company, the staff was great and treated me awesome! Very friendly and went be on what I could have imagined. Thanks everyone

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  • author
    Robert Allen
    a day ago
    The fourth business day is starting and…

    The fourth business day is starting and my loan has not funded as promised.

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  • author
    Marcia Wible
    2 days ago
    The process was reasonable everyone…

    The process was reasonable everyone involved was helpful, courteous and respectful

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  • author
    Bobby Walters
    2 days ago
    Outside of the confusing emails that…

    Outside of the confusing emails that kept me wondering what was going on, everything worked out Great! Jessica.. the agent handling my mortgage was helpful and had warned me beforehand about the emails. Everything went well and only took about a week. I am pleased at the pace and professionalism of Amerisave and their staff.

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  • author
    Brian Ricciuti
    2 days ago
    Great experience!

    Great experience!

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  • author
    Sam Parva
    2 days ago
    I am very satisfied with the process

    All went extremely well with the process. Sent in docs on time; they responded in the same manner. The appraisal and closing, on point with no issues. Haley Clark and Amy Bleck was very professional and did their jobs well. Thanks a million.

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  • author
    Maria Espinosa Velasco
    2 days ago
    Our agent worked with us to process…

    Our agent worked with us to process quickly and have our mortgage refinance in less than a month.

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  • author
    Ernest
    3 days ago
    I wrote a review already

    I wrote a review already, everyone was very helpful.

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  • author
    Lee Ann
    3 days ago
    Everything went great

    Everything went great. You do send out lots of extra emails, which can be confusing at times.

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  • author
    Ann Hudgins
    4 days ago
    Trevor was very professional

    Trevor was very professional, and made the process very comfortable for us. He was always there to answer any questions we had.

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  • author
    Lidia Torres
    4 days ago
    Quick and Effortless Loans

    Working with Amerisave has always been quick and to the point. This is the 4th time we use then and we love them.

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  • author
    Robert Moorman
    4 days ago
    I thought the automatic emails that…

    I thought the automatic emails that reminded me to do things I had already done were a bit much. All in all, it was a good experience.

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  • author
    William and David
    4 days ago
    Tylor and Joy were fantastic

    Tylor and Joy were fantastic. Made the process very easy and kept us informed of the entire process. Thanks to you both!

    ...

  • author
    KGB That's Me
    Dec 04, 2021
    Super fast and seamless

    From initial inquiry about refinancing to full loan approval took 7 days. Closed a few days later ON Thanksgiving morning! Seamless process. Very easy.

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  • author
    V Rhodes
    Dec 04, 2021
    I appreciated the service I received…

    I appreciated the service I received with my refinancing my home. The team worked hard and round the clock putting my loan together. I couldn't ask for a better loan officer. Lol... when I first started, I was still leary doing online application. I asked him to send me a personal email to me, it made me feel more secure about the company!! He compiled with his email from work! Thanks Eric and Wanda! I would recommend this company!

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  • author
    Paul Porter
    Dec 04, 2021
    See my review on the other survey…

    See my review on the other survey requested by Mr Allvey.

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  • author
    Michelle
    Dec 04, 2021
    Our experience started out horrible…

    Our experience started out horrible with Miranda Coronado. She would not return our calls or text messages and when she did she was constantly contradicting herself. After 5 weeks we were finally transferred to senior officer Nicholas Sigourney and he is the ONLY reason why I rated 5 stars and didn’t take our business elsewhere. From the time Nicholas started working with us we closed in 3 days and the refinance was completed in 6 days (3 of which we were required to wait). We would definitely recommend Nicholas Sigourney to our friends and family and we are certain if we had him from the start we would have had a much better experience with AmeriSave. Nicholas is the ONLY reason we will be giving AmeriSave great reviews and any family or friends we refer will be directly to him. Thank you again to Nicholas Sigourney for the experience.

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  • author
    Christina
    Dec 04, 2021
    Lee and Michelle were great

    Lee and Michelle were great. We closed very quickly despite some unfortunate delays out of our control.

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  • author
    Walter A
    Dec 04, 2021
    Great to work with Brian and his team

    Great to work with Brian and his team. Easy process and quick loan process.

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  • author
    susan ramsel
    Dec 04, 2021
    They process was quick from beginning…

    They process was quick from beginning to end.

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  • author
    Robert Mckenzie
    Dec 04, 2021
    Great job providing list of documents…

    Great job providing list of documents needed and communication was very helpful and very timely. I would recommend them

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  • author
    Kasey
    Dec 04, 2021
    One of the easiest purchase/refinance…

    One of the easiest purchase/refinance experiences I’ve had.

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  • author
    Patrice M
    Dec 04, 2021
    Excellent service

    Once again, Brad Minor was the consummate professinal which made this process all the more pleasant. Overall, I was very pleased with your process/service and would recommend to friends and family.

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  • author
    Douglas Baart
    Dec 04, 2021
    Very professional service

    Very professional service Good experience

    ...

  • author
    Kurt
    Dec 04, 2021
    Loan officer

    Loan officer, Kelli Calhoun, was great throughout the entire process!

    ...

  • author
    Leticia Spruell
    Dec 03, 2021
    The process with AmeriSave was quick…

    The process with AmeriSave was quick and efficient. Everyone I worked with was helpful, professional, and extremely responsive. I was very pleased with the entire experience!

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  • author
    not_happy
    Dec 03, 2021
    This is the worst lender on the surface…

    This is the worst lender on the surface of planet Earth. They will ask you for the same documents 10 times they will give you false promises. They will lie to you. Their employees will drop the F bomb and all other kinds of profanity at you. My credit score is 809 and I was putting 20% down. Their Customer Care Team at toll-free number: 888-700-4026 or by email at customersatisfaction at amerisave.com. is useless and will tell you your case is escalated but next day you will figure it was a lie. lies and lies and lies. Keep your sanity and stay away.

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  • author
    Sean P
    Dec 03, 2021
    Angela at Amerisave saves the day.

    I spent 45 days working with another lender and they failed to close the deal before the lock expired. Also got the feeling a team member would look at my application, not read and ask for a document I'd already submitted. Started working with Angela on a Wed and had an approved loan that Friday. She was my sole contact, had everything under control, never asked for the same document again, had forms clearly marked where I needed to sign and my only challenge was keeping up with her. The mandatory 3 day waiting period was actually longer than the loan application process. Seriously, ask for Angela.

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  • author
    Emanuel Franco
    Dec 03, 2021
    AmeriSave is the best!

    The transaction was smooth through and through. Jessica Gibson, our loan officer was extremely helpful in giving me different options and guiding us in the right direction to help meet our goals. Joy Gardella, the processor was just as helpful in answering any questions we had. She was easy to work with and commutative on what documentation we needed in order to speed up the process. Once under contract it took less than 3 weeks and we’re were signing our closing documents. The AmeriSave customer platform was user friendly and advanced compared to others I’ve seen. All in all I would recommend AmeriSave to everyone I know.

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  • author
    Debra Bates
    Dec 03, 2021
    Lack of Communication

    Between calls and emails not returned, a portal that periodically deleted my documents or would not let me sign on, the notary not being able to access my documents, and a lack of communication from the disbursement department, I was not pleased at all with the process. i have in writing that the money should have been deposited into my account as of November 27. It's now December 3 and no money and no response to my emails. I have no idea what's going on and no one has responded. This is very poor customer service and i would NOT recommend anyone using your services.

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  • author
    Kristy Eastlund
    Dec 03, 2021
    Overall process was good

    Overall process was good. Only bad part was having to submit the same documents multiple times.

    ...

  • author
    Roberta Johnson
    Dec 03, 2021
    My son in law gave me the referral to…

    My son in law gave me the referral to you. From my first contact with Rodrigo to my last contact with Allison, I was treated with respect and kindness. When I became frustrated with the process Rodrigo responded immediately to assist and give me words of encouragement. While reviewing the CD Allison walked me through it and explained everything I had questions about. Thank you AmeriSave.

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  • author
    Jeanne
    Dec 03, 2021
    They are overly thorough in their info…

    They are overly thorough in their info requests to the point of being redundant. The communication could be greatly improved. The reps are at times polite, but on other occasions, they are impatient and borderline aggressive.m In the end, they came through, however, for the deadline of approval. That counts for a lot.

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  • author
    customer
    Dec 02, 2021
    Ease was great and interaction good

    Ease was great and interaction good. Pushed to review documents quickly.

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  • author
    Daniel Miller
    Dec 02, 2021
    Origination process was outstanding

    Origination process was outstanding. Processing the loan has a lot to be desired - slow and lacked communication. Found checks at my front door. Never told that my creditors would be paid by me instead of by AmeriSave. Thankful that the porch pirates didn't strike!

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  • author
    Saul Vizcarra
    Dec 02, 2021
    Great Service

    Service great, rep was quick so long as I gave him all my documentation. Great team.

    ...

  • author
    Elves Tabi
    Dec 02, 2021
    Joshua White and Jacqueline Choi where…

    Joshua White and Jacqueline Choi where great with customer service, response to concerns and clarifications.

    ...

  • author
    Jim Rohrig
    Dec 02, 2021
    Was able to do what 2 other major…

    Was able to do what 2 other major lenders couldn't figure out. Thank you.

    ...

  • author
    John Otoo
    Dec 02, 2021
    I am very happy with everything and it…

    I am very happy with everything and it went well, I am grateful

    ...

  • author
    Nc homebuyer
    Dec 02, 2021
    Solid start, subpar finish

    The initial part of the process was great, didn't feel pressured and the Amerisave rep was able to educate me on my options and explain them in a way that made sense. When we got closer to closing my home, I was switched to another processor, then switched again and she went on vacation (I was involved with Amerisave about 5 weeks total). This last change meant that the ball was severely dropped the week before my closing, the agent was unresponsive and then extremely rude. Getting to within 24 hours of close and having a rep say closing would be postponed because parts weren't completed was overwhelmingly stressful and made the process a C at best for me. I shouldn't have to be calling a random person at 450pm the night before closing to get documents finalized, but thankfully a random rep who I had never spoken to was able to get the process finished.

    ...

  • author
    Vickie Cowart
    Dec 01, 2021
    We refinanced my home and the…

    We refinanced my home and the experience was great!!!! Our Finance officer Jonathan Soronen was so great!! He was there with us the whole way. I am so glad we chose AmeriSave Mortgage they are the best. I will be telling my friends about them.

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  • author
    Kristi Bradford
    Dec 01, 2021
    Great to deal with.

    Great to deal with.

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  • author
    Tanja Cullum
    Dec 01, 2021
    I had a great experience with Eddie…

    I had a great experience with Eddie Yang and Syvelle Enriquez. I wasn’t sure we would be able to refi due to some credit issues in the past . Eddie did not smooth talk me staying he could do something he could not do . He also didn’t think we were a waste of his time in trying to get us refinanced . I was updated consistently (Syvelle is all over it) and they called it emailed me even on weekends .We had an amazing experience and would recommend Eddie Yang easily .

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  • author
    HOONG-POH TAN
    Dec 01, 2021
    Have a smooth and pleasant refinance…

    Have a smooth and pleasant refinance experience with them. John Taylor was a great guy to work with. John thank you again. -Alvin

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  • author
    Lisa Cunningham
    Dec 01, 2021
    I worked with Joshua Rogers and he was GREAT

    I worked with Joshua Rogers and he was extremely helpful. He quickly answered questions and also worked with me to get my payments where I wanted them. Lastly, he was always reachable by email or text - even while on vacation! Easy Peasey experience working with Joshua!

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  • author
    Oscar Gonzalez
    Dec 01, 2021
    angela was very helpful but the…

    angela was very helpful but the refinancing took longer than what we expected more than one month.

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  • author
    Susan B.
    Dec 01, 2021
    Easy

    They were very easy to work with.

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  • author
    Julius Morala
    Dec 01, 2021
    Nice all excellent I recommend amerisave

    Nice all excellent I recommend amerisave

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  • author
    No
    Dec 01, 2021
    High marks for rate

    High marks for rate, not so much service I got a great rate, but the fact that I went through 3 loan originators over the course of the process was an issue for me. There was little transition as to WHY I had different people. In addition, there was a change in processors. I believe I had 5. It all worked out, but it was frustrating.

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  • author
    DIANA
    Dec 01, 2021
    Knowlegeable Loan Originator

    Knowlegeable Loan Originator Nicholas Clem was my loan officer and he did a great job explaining options and setting up the terms of the loan. The back office operations leave a lot to be desired at Amerisave. The processor required me to get my attorney involved because the processor was trying to interpret the terms of my trust and making their uninformed legal opinion. Communications between departments were problematic to the point that they were still requesting documentation after the loan was approved and the day before closing. We didn't receive final disclosures until a few hours before closing, although the loan had been approved 16 days prior to close.

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  • author
    FRUSTRATED CLIENT
    Dec 01, 2021
    I had plenty of collateral and…

    I had plenty of collateral and excellent credit, and it took almost 3 months to get the loan. This company put me through the ringer. The sales people did not explain things well and the underwriters were relentless with the amount of documentation required. It felt as if they were working against me rather than for me. I would recommend using a local mortgage company that values your business, or one like Wells Fargo who is more professional. Save yourself the time and aggravation and use someone else!

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  • author
    Todd C Smith
    Dec 01, 2021
    AmeriSave Mortgage was honest and…

    AmeriSave Mortgage was honest and upfront about the cost and the process. The refinance process was quick and painless. It is very easy to conduct business with them.

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  • author
    Diana
    Dec 01, 2021
    Overall great experience

    Overall great experience , I was disturbed when information on another property I own was requested and there was no explanation.

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  • author
    Jeff Simerson
    Dec 01, 2021
    These guys came in when I was getting railroaded by current lender!

    These guys came in when I was getting a crappy rate and the lender I was closing with seem to flip the rate on me at the 11th hr. I was fortunate enough to understand the process and was able to move my loan over to Amerisave who was an able to cut my rate by over 1% interest rate that’s from 3.7 to 2.75 (that’s a par rate) by the way no cost to me and give me a lender credit of over $1,000 towards my closing cost and made the process seamless and we closed out within two weeks! I would highly recommend these guys they were lifesavers at the end of the day! Top shelf and straight forward. Ask for Loan Officer Allison Fossitt and Tammie Schwartz if you want total professionals and industry experts handling your loan!! Helped out a veteran for sure!!

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  • author
    Joshua Hardesty
    Dec 01, 2021
    Joshua Magdos is the only one that I…

    Joshua Magdos is the only one that I would work with again. This process took way to long. My credit was over 800 and we had already paid off a mortgage early.. all this before we applied for a SIMPLE loan with you guys. Shame on you business practices. Thank you Joshua Magdos... screw the rest of you!

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  • author
    Martin Chapman
    Dec 01, 2021
    Great service from start to finish

    Great service from start to finish. With a special thank you to Traci and Tyson.

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  • author
    Daniel Ford
    Dec 01, 2021
    Great reps and very kind

    Great reps and very kind! Smooth process and knowledge of services given

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  • author
    Elaine Archuleta
    Dec 01, 2021
    This is the second refinance that I…

    This is the second refinance that I have done with Jonathan and his team. Excellent customer service skills. They were very professional and efficient. They answered all of my questions and were very timely in thier responses. I also believe that I got the best rate available in market.

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  • author
    Glenda Mills
    Dec 01, 2021
    Process was easy and worked with some…

    Process was easy and worked with some really helpful people.

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  • author
    Lovely Bryant
    Dec 01, 2021
    Adam did a excellent job

    Adam did a excellent job , highly recommend Also Melissa was excellent too , this team deserve a 10 star rating

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  • author
    Shelly Mcpherson
    Dec 01, 2021
    It was a great pleasure working with…

    It was a great pleasure working with amerisave . The team kept me informed and educated me through the entire process. Not only did they answer all my calls they also responded to every email witch made the entire process stress free . I knew I was in great hands through it all . Thanks again amerisave I would recommend your team to everyone.

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  • author
    Babette Arnold
    Dec 01, 2021
    They dropped the ball

    At first things were going very well, questions were being answered and communication was timely. Simple refinance on home I am sole owner of, and thought it should pretty straight forward. After about 3 weeks there was nothing but crickets from the person I was working with. After not hearing from him and no response for close to 2 weeks I was able to get a hold of someone else and things did not get much better. Signed final paperwork on refi the day before Thanksgiving and was getting cash back and it has been another headache these last several days trying to find out what is happening with the wire transfer for funds as none have been received and I am getting no straight answers. If you don't have months to wait for this process to finish up, then I suggest looking for a different company.

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  • author
    Al
    Dec 01, 2021
    The beginning part of my refinance was fine, the closing terrible

    The beginning part of my refinance was handled very well. Once we got closer to closing, the account was handed off to someone else that was rushing us to close. I had to point out several errors and issues as well as obtain the payoff myself which I have never had to do in the past. Because I had to get the payoff it delayed the closing causing more rushed. I was also informed multiple times that I needed to hurry or my rate lock would expire. I tried to provide document the same day requested when asked. I work during the day and would receive multiple phone calls to log in and upload documents, which i could not do at work. At the end the payoffs of some accounts were still not correct, but I went through with the closing, rather than speak with the second person handling the loan who i felt was not listening to what I was saying to him.

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  • author
    Farooque
    Dec 01, 2021
    Though for right reason but I felt they…

    Though for right reason but I felt they were not spending times on review the court case material available on the Internet. They kept insisting the material which seller said she did not have.

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  • author
    Irick Burris
    Dec 01, 2021
    Syndi and Jaqueline very detail…

    Syndi and Jaqueline very detail oriented and responsive to all of our questions, concerns regarding the closing cost and financial disclosure. Jacqueline took the time to help us understand the debt to income ratio while Sydni provided more understanding of the closing cost and how this would impact our first payment.

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  • author
    Irick Burris
    Dec 01, 2021
    Sydni and Jacqueline was instrumental…

    Sydni and Jacqueline was instrumental in providing all the necessary information to proceed with Amerisave. Sydni was very detailed oriented and answered all my questions. Jacqueline helped review line by line all the important details with the financial disclosures and necessary paperwork needed.

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  • author
    Kristen Sharber
    Dec 01, 2021
    My loan officer was personable and…

    My loan officer was personable and available when I had questions. I found a better quote with another company and Amerisave matched. I would highly recommend Amerisave!

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  • author
    DMarie
    Dec 01, 2021
    From start to finish the process was…

    From start to finish the process was expedient, attentive, and flexible when I needed longer on my appraisal. Would recommend as a company that puts the user experience first and keeps costs low; a company that also understands the value of customer service in a virtual working environment.

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  • author
    Carl Moore
    Dec 01, 2021
    Everyone one was very nice ,helpful and…

    Everyone one was very nice ,helpful and did a wonderful job

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  • author
    QK
    Dec 01, 2021
    Fast closing

    Fast closing! Great communication!! Awesome company! Jeff is absolutely amazing!!!!!

    ...

  • author
    Lukman Salami
    Dec 01, 2021
    Very good lender

    Very good lender. Mr Timothy is a great man and AmeriSave is a good company too!

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  • author
    Jay Schapiro
    Nov 30, 2021
    The transaction took far to long to…

    The transaction took far to long to close.

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  • author
    Maria Beauchamp
    Nov 30, 2021
    Loan Originator--Supervisor--Closing Team

    Loan Originator, Christopher Sims was helpful in getting the application started and moving forward; Zach Abbott was key in getting a credit card payment issue resolved-which expedited closure proceedings; and Richard Holmberg was very helpful with the closing process and overall, the whole Amerisave team worked like a olympic relay team and got this loan done in 4 weeks. Thank you to AmeriSave and these key individuals who got it done--to include the Notary, Vanessa. Happy Holidays...Blessings and Thanks!

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  • author
    Martin Babione
    Nov 30, 2021
    Ana & Robert were extremely helpful and…

    Ana & Robert were extremely helpful and made the refi the smoothest experience we ever had. Thanks Marty

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  • author
    Latonia
    Nov 30, 2021
    Quick and easy process!!!

    Beatrice was our finance officer and helped us with the loan. She was very knowledgeable and answered our questions! The process was so quick and easy. I will refer AmeriSave to all my friends and family. I see why this company is in the top places to refinance your home so glad l went to them for my refinance of my home.

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  • author
    Customer
    Nov 30, 2021
    My loan rep wasnt availble for my…

    My loan rep wasnt availble for my Hybird closing. His assistant werent able to answer basic questions regarding the documents i was signing. No one at ameisave called to go through docs as i requested. It was my first online refinance experience and i needed reassurance and questions answered and after filling out application and signing, it's like my loan rep disappeared and would not take my calls or return my emails in a timely manner. It was so discouraging and i was afraid i had made a huge mistake.

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  • author
    RE
    Nov 30, 2021
    Good team of people to work with

    Good team of people to work with, and lone went through fast

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  • author
    Deborah L. Veiga
    Nov 30, 2021
    Amerisave & Jesse Baker

    Amerisave & my agent, Jesse Baker, were great! He kept my up to date on everything & answered all of my questions quickly! Even when I had an issue submitting some docs to the right people, I just emailed them to Jesse and he handled it for me!! I really appreciated that! I also got a great rate(with no hidden “gotcha” fees!) & everything went smooth & fast! Easiest refi EVER!

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  • author
    Frank b.
    Nov 30, 2021
    It was a nice smooth process from start…

    It was a nice smooth process from start to finish.

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  • author
    Thomas Hale
    Nov 30, 2021
    One hiccup with the downloaded document…

    One hiccup with the downloaded document that was not recorded at your end after we downloaded and saved the document - closing was pushed one day to a Saturday - great recovery. The auto reminders were a little on the annoying side due to same day duplication. The rest was great.

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  • author
    Charles Chavers
    Nov 30, 2021
    Did a fantastic job

    Did a fantastic job. Great work

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  • author
    Nelson Nguy
    Nov 30, 2021
    My refinance with AmeriSave was a…

    My refinance with AmeriSave was a pleasant one. The process went smoothly and quickly. My loan originator Sidney Harris was very professional and friendly. I recommend AmeriSave to anyone who wants to apply for a loan or refinance.

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  • author
    Shirley Wilson
    Nov 30, 2021
    Prompt, attentive & informative staff

    I knew how great the rates had been but truly hadn't planned to refinance, given a recent car purchase and reduction in income. I answered the AmeriSave call one afternoon and thought I should at least hear what they had to say. Betty Perez, my loan officer, was awesome and took the time to explain many things and answered all the questions I had. I have a rental property and a principle residence purchased by way of a VA loan that I wanted to refinance out of. Betty ran a number of scenarios for both properties and determined the best mix of buy down points that resulted in great outcomes for both properties. Seth Gooch processed my loan and informed me of all the documents they would need beforehand. Throughout the process, they were both professional, kind, attentive, and fast! They made sure I closed on both properties at the same time and I was refinanced in less than 30 days! The notary, Alicia Sanders, came the day before Thanksgiving and was also very pleasant to work with. She explained each form and left me feeling confident while we completed all the paperwork. I referred Ms. Perez to refinance my parent's home due to the excellent service I received! Great experience and great company!

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  • author
    Francisco Benitez
    Nov 30, 2021
    Been trying to get in touch with…

    Been trying to get in touch with Jennifer Rice have call numerous times have left boice massage no answer will not return my calls

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  • author
    Bruce
    Nov 30, 2021
    Everything went smooth and fast

    Everything went smooth and fast ! They are very helpful with the changes we needed and done them for us !

    ...

  • author
    R. Larin
    Nov 29, 2021
    They did a great job!

    They did a great job!

    ...

  • author
    Carlos Frausto
    Nov 29, 2021
    Has been most stressful and frustrating experience

    I'm grateful this is FINALLY done and over with. Has been the most frustrating, stressful and irritating experience. The lack of communication after paying $500.00 up front was pathetic. Apparently, nobody talks with other departments as to what documentation is required, needed or will be asked for. Found out almost two, (2) weeks after I started this "Simple" re-fi that I needed documentation that was originally uploaded, but apparently lost. As I tried to call for answers, nobody bothered to call back. WAS asked for documentation that was beyond comprehension. An example is they asked me for a complete Living Trust documentation!!!! Trust Attorney advised me NOT to send. According to AMeriSave agent, title would be outside Trust and I agreed. At signing with Notary, Solidifi trust Co. was satisfied with pages from Trust I had Uploaded to them. If your loan officer, or whatever they're called, had checked with title Co. He would never have put me through all that stress and frustration about Trust. Sadly, not enough time or patience for expressing my dis-satisfaction. Maybe communication skills be highly required BETWEEN departments????

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  • author
    Christine Freeman
    Nov 29, 2021
    Thank you for a positive experience and outcome

    Thank you for the very positive experience and outcome.

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  • author
    Michael Bennett
    Nov 29, 2021
    Refinance process was very simple and…

    Refinance process was very simple and completed quickly.

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  • author
    Mark H.
    Nov 29, 2021
    Job #1

    All went extremely well with the process. Sent in docs on time; they responded in the same manner. The appraisal and closing, on point with no issues. Thomas Wells and Jada Alex was every professional and did their jobs well. Thanks a million.

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  • author
    Bonnie Adams
    Nov 29, 2021
    Alex and the whole crew did an amazing…

    Alex and the whole crew did an amazing job with our refinance

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  • author
    Neil
    Nov 29, 2021
    too many mistakes

    closing department made too many mistakes on closing disclosure. Almost paid all my other property that's totally unrelated to my current transaction.

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  • author
    Jerry Brown
    Nov 29, 2021
    I want to thank 😊 Melissa and Rebecca…

    I want to thank 😊 Melissa and Rebecca for sticking with me through the process especially Melissa for the phone calls and timely updates we made a great team, which made the process much easier 😀 you and your team are the best!! Happy Holidays to you all!! The Brown's Familly !!! Jerry

    ...

  • author
    Valued Customer
    Nov 28, 2021
    Gurmeet

    Excellent work !

    ...

  • author
    Gary Britt
    Nov 28, 2021
    Everything was just fine little…

    Everything was just fine little difficult for people that don't know computers too well but they were very helpful thank you we're happy with what we got

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  • author
    Judy Smith
    Nov 28, 2021
    It was quick n easy Quick n Easy

    It was quick n easy. Was able to skip my Dec payment which really helped out for Christmas.

    ...

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