AmeriSave Mortgage Review

April was amazing to work with and got everything completed quickly. The documents were easy to sign and the gentleman who did the appraisal on the house was professional, kind and friendly. It was a great experience from start to finish and plan to work with this group again!

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DO NOT TRUST THIS COMPANY. We have been overpaying escrow for 3 years, when shown the proof we were ignored, representative stated "What do you want me to do about it?" Going to remove everything from escrow and talking to our lawyer

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wasted my time filling out the quick credit check application (811 credit score) only to get a smartass rep with attitude. David Nam NMLS ID # 1847597 didn't even realize his company sends a rate prior to talking to him. i advised him it was too high (5.8 to 6) prior to the fed rate hike. he laughed an said he hasn't given me a rate. they play car salesman games over there. the high ratings must be paid for. now i'm waiting for 200 unwanted phone calls.

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UN-believable! We are Veteran Borrowers. Entered into contract on May 31st to purchase a townhouse that is classified as a condo. We KNOW the VA has to approve Condominium Associations and HOAs. We TOLD that, in WRITING, to our Loan Officers (2 working together) many times. They quoted an amazing interest rate, so amazing in fact that 3 other lenders said "can't be true". We received a Lock Sheet, yeup, true. Well, hold on. Sit down and have a read on experience. Amerisave orders the VA appraisal a few days later (June 4th or 5th?)...... tick tock is the timeline in our 17-day-loan-funding-contingency..... and what do you know- someone ELSE at Amerisave suddenly "discovers it's a condo" and they are at a standstill. June 6th, now 6 DAYS into a 17 DAY contingency, the dynamic duo writes and texts us urgently - "1) We do NOT and will NOT seek approval on your behalf of the Condo HOA with the VA; 2) It's a long process to seek approval- and only YOU, the borrower, or the HOA itself, or your AGENT can obtain this approval; 3) We cannot keep you in a VA loan, but hold on- you can go Conventional, with an ADDITIONAL $150,000 DOWN, and at a HIGHER rate, because you no longer have the Rate Lock on this type of loan". The garbage they spewed was backed up in writing by another Amerisave colleague in Customer Support. I quickly "call them out" on it, prove them WRONG, that YES, the lender does, should and can apply for condo approval with the VA through their lending portal, on behalf of the Veteran borrower and the association. I find the actual VA.Gov guidelines, list of requirements, and process, and send it to the entire lending team we've worked with. Customer Service replies "oh, well, that was my guess, and FHA blah blah". #1 FHA =/= is NOT the VA. #2 you are wrong, dear lending team. Original Loan Officer phones me, trying to backtrack on the whole thing. Her: " It'll take a long time, you'll never close" Me: "how many VA Condo / HOA approvals have you done"? Her: "none yet". Me; "how do you know about the timeline, then?" silence. Her: "you can not order an appraisal until the VA approved the Condo/ HOA association". Me: "then why did you try to order it on June 4th, when you knew of the VA limitation and need to have the association approved?: silence. Her: "no one can get it approved on time to lift your contingency on June 17th." Me: "our backup lenders, Veterans United and SunWest, are both in process of the approval with the VA, and it looks like it will be approved in hopefully a few days (June 8th). We will make our timeline for contingency lift, OR we can do an amendment to the Purchase Contract with all parties agreeing to a few more days, as long as we make COE at the end of June." Her: "oh, good, so we can cancel the Conventional Loan application, and have you then start again with us and a VA loan." Me: "we never approved the shift of our application from VA to Conventional. The Rate Lock and application were for a VA loan with you, only." silence. WHY should we trust these people speaking out both sides of their mouth? Bottom line, they do NOT get it done, and do NOT follow VA guidelines for Veterans. PASS. Semper Fi, families, keep it safe!

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This company called me at least 22 times in a four hour period, with 18 of those calls in a two hour period. They texted once just prior [1 minute] the first call. From the text I responded they had the wrong phone number. Then the calls began from Hale, Mi, Akron, Mi, Elsie, Mi, and several numbers from Indianapolis, Indiana. I finally answered one of the calls and the person wanted to speak to James. The first time I explained that there was no James at this number and the obviously had the incorrect number and to please show that on their records. This was in the first hour of the calls. Obviously they continued from the several different numbers and not one person left a message. Finally hour 4 I started answering and telling them to stop calling me. I did get the name of the person allegedly applying for a mortgage and the town he was buying in. However I kept hearing well that's the number he put on the application. NOT MY FAULT. I finally told the last two people I spoke to that that application was fraudulant and to not call me again and remove my phone number. The last person I spoke to I told him that since my ID has been stolen I wanted that application voided. He told me he couldn't but would put my number on a do not call list. So I contacted the Corporate office and no one ever answered even though it was not yet 5 pm their time. I did leave a message so we will see if they respond back to me. I did remind them I was in another time zone and to remember than when calling me back tomorrow. I also said since this was going on for over 4 hours, I expected compensation for the harassment and inconvenience. Because of their relentless harassment in calling every few minutes [example-10:03, 10:04, 10:09, 10:20, 10:26, 10:28, 10:30, 10:32, 10:34, 10:37, 10:38, 10:50. 11:02, 10:03, 11:08, 11:10.] then I put my phone on airplane mode to make it stop. Nope, once I turned it back on - 12:05, 1:05, 1:12, 1:49, 1:50, and 1:55. Ridiculous - absolutely. They took turns calling and harassing me. If I were to be in the market to refinance or finance a mortgage, I would NEVER use this pest company. Nor will I ever recommend this to anyone else.

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I was so happy with Amerisave,until they stopped answering my calls and emails. They just kept sending me these robo emails asking for the same information I'd already sent. It was like once they got the $500 to hold the quote they just weren't interested any more. It made me think they were trying to string me along until the could ask for more money. I hade to go back and check to make sure my information hadn't been put on the dark web. They made me feel like it was all a scam. Really disappointed. I'm a first time home buyer who's faith in on line lenders has dropped.

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Dealing with AmeriSave was a NIGHTMARE!!!!!!!!! Seeing the interest rates skyrocketing this year, we opted to use AmeriSave due to their "Lock and Shop" which allegedly would give us the security of waiting to find the right home with no rush from the rising rates. In the extremely competitive buying market, just going under contract was a challenge. We thank God that we chose a highly experienced real estate agent who was an expert in VA Loans and had been a VA home assessor. AmeriSave dropped the ball all through the process due to new employee incompetence. From submitting everything from employee records to flood insurance NUMEROUS times (online portal doesn't always work) to no internal communications to incorrect paperwork, the people we worked with had no clue as to what they were doing, but were still snarky all the same. It was like they were hired the day before with no training on handling mortgages whatsoever. It was also like dealing with a good cop (loan originator), bad cop (loan processor) scenario with them whom would not communicate amongst themselves. To have the loan originator call us to get word from the loan processor was ridiculous. The loan processor seemed more determined to be an obstructionist than help us. She even argued with our real estate agent about VA inspection terms which she knew NOTHING about and delayed the process by a week. Chaos ensued when they contacted us the DAY BEFORE CLOSING stating that the job I was relocating to needed a 30 day pay stub to be approved, which they had repeatedly stated needed only an offer letter from the employer to be approved. My new HR even sent a letter detailing my pay to show my start date, employee number, and detailing my pay so they knew EXACTLY my YTD. Our payment is less than 20% of our income. We moved on from AmeriSave and their shenanigans. We got approved by a local lender at a similar rate but with lower payments because of Amerisave's high financing costs. We are blessed that the sellers would postpone the closing date for the new lender. Learn from us and start with local lenders!

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I started an application on their website, but didn't even complete, because my credit window was closed, later an agent named Bridgete Quinn callled me and insisted to submit the documents, I explained her my situation but she still encouraged me that they have no problem with my situation. So I sent all my documents, and they did a hard pull on my credit report (my credit score is good) and then voila, she's not responding my email or calla anymore. My credit score was dropped because of them. Very disappointing

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Very easy experience and very well knowledge team.

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I'm not sure If this is AmeriSave or an outside company calling but I'm getting telemarketed like crazy for refinancing my house. My number is on the DNC and I have inquired about doing business with them or any third parties they work with. Just had another call today and had to update my review this company is just not getting IT.

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I just had a terrible experience in general. I got preapproval from them and made some offers on some houses and were in the waiting process. I mainly had a bad experience with the loan officer Kelly Grace. He was very pushy and really wanted me to do the $500 finance lock. I wasn't going to do that and he got really mean and disrespectful to me for no reason and hung up on me. I've never had a customer experience like that ever before, total disrespect calling me names and being super unprofessional. He offered to send me to another officer but I am never going to use their business again after that bad taste in my mouth.

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I pride myself on contacting mangers for great service as well as sending a ding for poor service. Unhappily this is the later. Once they get your signature, it's all downhill. Curt representatives, placaters (my kind way of identifying them as liars) I will not speak to my previous exchange in 2020 as t has been too long and things may have changed, but suffice it to say it was less than satisfactory. I have been attempting to get an escrow check reissued. I contracted Covid and only the most essential activity was done for several weeks. I was told, in February, 15-30 days to reissue. Today, 37 days later, it was still a no show. I called. The customer service rep put me on hold because it was indeed overdue. After approximately 15 minutes, the system, independent of any action by me, defaulted to collections. The young woman was zombie-like in her responses. She remained in collection mode, and after looking up my account told me there was nothing about an escrow check. I told her to look on 2/17. Hazaah! She found it then let me know I needed to speak to customer service, but wanted me, zombie-collections- style, to agree to Amerisave contacting me with any changes in my account. I told her no. She was audibly surprised. I asked for a supervisor in CS. I was transferred to CS where Ryan answered the phone. I asked if he was a supervisor, he said no. I told I wanted a supervisor since Amerisave had already taken 30 minutes of my life to accomplish nothing. Priscilla, the supervisor, apologized for the two CS reps who had apparently lied to me about the time to reissue checks and it was actually 30-90 days. Who's the real liar? I'd put my money on Priscilla. Note to Amerisave-don’t bother with the standard "just contact us BS", just send me the check and tell your supervisors to stop the lies and reprisal garbage.

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Amerisave, completely dropped the ball on my loan I was straight upfront that I wanted one contact through the process...it was agreed but did never happen I was called by persons that I could not even hear on the phone, documents where sent over and over and not filed or lost on their end. I paid for a loan lock and they did not perform they could not even remember or have reviewed my income accurately after 45 days of the process. they completely screwed up the whole loan and now have to date kept my lock fee and with interest rates rising i will have to pay much more for the loan ... totally incompetent run away from this company, if you have a significant issue they will never respond...so frustrated and completely dishonest in their practices

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this was an awful experience. it took months to get a $100,000 loan on a $1,270,000 house. i never want to hear the phrase 'this is the last thing we will ask for' again.

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Nick Wolf was awesome in communicating with us and walking us through all the steps in the re-financing process.

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I absolutely hate hate hate this company. Like dislike them to the point I’ll forever wish they go bankrupt and Patrick markert has his 28 million dollar janky house foreclosured on!! Or worse it sinks into the ocean and he doesn’t have flood insurance or better yet it gets hit by a hurricane with him inside it that’s how ticked off to the moon stars and sun I am. Good riddance and i hope Biden destroys your life, your stock portfolio and your wife leaves you for a beautiful man and your Tesla leaves you for a homeless man.

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First was the number of documents. At first, it was 10, then 20, when I finally thought I was done, I had 10 more, then another 10. All in all, by the time I finally completed the process, I must've submitted somewhere between 120 documents and missed two closing date deadlines.

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Amerisave representatives are non-responsive and miss important details. We never received our Settlement Statement at Closing and were pressured into signing the refinance paperwork before we could fully review it. This resulted in debt being missed. After the refinance was completed we attempted to contact Amerisave to obtain documentation and never received a return call. We attempted to remove a name from the loan and it was a hassle even though the representative reassured us it would be simple. The representatives do not read the documentation correctly and continuously misunderstand simple communication. Their rates may be low, however, their customer service is lacking.

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As a real estate agent, I work with a lot Ienders. Amerisave is BY FAR the absolute WORST!!! The WORST!!!! I can’t even begin to say enough horrible things about the experience I personally had. Unbelievably slow, unresponsive and incompetent. We finally close after 3+ months of torture and go figure, they likely intentionally messed up our escrow and our payment has gone up almost $200 / month. Run far and fast!

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My application was handled professionally and with expertise. When my Loan Officer was not available, her assistants were knowledgeable and were able to move my application forward.

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Fast and easy refinance!

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The initial process was reasonably easy and our loan originator Aimee was knowledgeable, good at follow up, and patient. Our process was hampered by communications with my 90 year old mother (whom the loan was for) and Amerisave was accommodating to our needs which is why there are four stars and not two. My number one complaint which I expressed loudly and often, was that the system would spam me with instructions about next steps, sometime contradictory. There must have been four separate people demanding different actions. That is crazy for a SaaS company to not coordinate client communications better. After several weeks this was mitigated by bringing in a supervisor. Another issue was that their documentation standards seem to be higher than other mortgage companies. Account statements for proof of funds for certain account types didn't meet their criteria, even though the statements meet Securities and Exchange Commission criteria. Seems like the underwriting process is a little heavy handed.

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Please can you stop with the endless email spam. Every day I delete and block your emails, only for you to resend under spoof names the next day. Tedious and illegal. Doesn't reflect well... And I’m not going to call a company in the US offering US mortgages to ask you to stop sending spam to the UK - or reply to spam emails inviting more spam. Please check your own data before marketing, as the law requires.

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Great Customer Service Dan Cohen from Amerisave is truly awesome to work with. He is reliable, timely, straightforward, and friendly. Refinancing our house with Amerisave was one of the best decisions that we have made financially.

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Sean Greenberg was very helpful and helped me get the home of my dreams! Thank you so much!

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This company told me that they would not do a hard pull on my credit because the credit bureau that I deal with had already pulled my report. Then Rodney Fights also told me it would not affect my credit even if they did a hard pull for the next 45 days. But they did a hard pull and it did affect my credit score!

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Quick and easy refinance! I would definitely use AmeriSave Mortagage again.

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If your a business owner, forget it. They don't know how to read more than a simple tax return. Forget it if you have a cash business or bought equip and wrote if off. And be prepaid to chase your tail before they tell you no. Need this, need that , then ask all over again. Must have gotten 50 emails from them for the same and different things. Total waste of effort.

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The representative that helped me refinance my house showed some red flags from the start, which I unfortunately I ignored. For staters he made a transphobic joke when asking for my personal information (Race, Gender, etc.) The real problems came as we got into the refinance process. We talked one morning, around 8am, and he told me I could get an interest rate of under 3% (2.8% or something). I told him I needed to call my partner and confirm with her before I locked it in. I did that, and called him back an hour later. I got no answer (which was pretty common in my dealings with him). He finally called me back around 5pm. By that time the interest rate was no longer available, and the best he could do was a little over 3%. He explained that rates can change quickly, and there wasn't much he could do. I told him I didn't think that was fair since waiting was no fault of my own, outside of the 1 hour it took to call him back. He talked to his boss and they offered to cover a small portion of my closing costs. I begrudgingly accepted, which was a mistake. The difference in rate will cost me way more in the long run, than what they offered. As part of the process an amount of money was built in for outstanding escrow balance. This was a few thousand dollars. I was told that my current mortgage company would cut me a check for my current escrow amount, which would offset the amount built into the refinance. I did get a check for $400, but to my knowledge it was for a difference in the loan payoff, not escrow. I reached out to the individual at Amerisave several times after I closed on the refinance. I knew there was a chance I was misunderstanding something, or maybe there was a mistake that could be corrected. He's yet to return my emails or calls (it's been about a month). I reached out to Amerisave customer service, and they ignored my question about the escrow as well. As soon as it financially makes sense I'm moving my mortgage to another company. I regret doing business with this company, and feel that I've been taken advantage of. I don't know that they did anything illegal or even wrong, but I do know the way I was treated as a customer was far below the standards any reputable company should exhibit.

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Thank you for the quick and easy process with my refinance!

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Allex & Dian did a stellar job in getting all ten of my investment properties Refinanced (We closed 6 of them all in one day! .... This is very hard to do). AmeriSave was the only lender who wasn't artificially lowering my credit scores. I know this because I was subscribing to all three credit bureaus.

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Allex & Dian did a stellar job in getting all ten of my investment properties Refinanced (We closed 6 of them all in one day! .... This is very hard to do). AmeriSave was the only lender who wasn't artificially lowering my credit scores. I know this because I was subscribing to all three credit bureaus.

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Thank you for making a challenging experience for us a very worthwhile one. We are very glad that in the process we were treated very professionally, and felt comfortable because we were kept informed through out. Thanks again.

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We already had our mortgage with AmeriSave but did a refi to take advantage of a better rate and term. We were able to finally remove PMI and reduced the loan period by 5 years with a payment that is $12.00 per month less. This is a HUGE savings for us over the life of the loan. This is our last home purchase and we are very pleased with the service and the final terms of the new loan. Everything went very well and the communication was great. I have recommended AmeriSave to several friends already.

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The refinance process was a breeze! Timothy Apenbrinck has been always a pleasure to work with. He is always on top of things and hase been instrumental in closing the loans timely on both occasions.

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Very quick and professional! Laid out my options in a cost benefit analysis way that was easy to understand.

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Refinance and Mortgage management was great. Was disappointed when I went to purchase a new home and they dropped the ball on getting me pre-approved, would have given them my business if they had just given me timely responses.

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We wanted to complete our refinance before the end of the year. We had a small window and Amerisave came through for us! Excellent service and communication the entire process!

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Was very hard, I think because I'm a single divorced woman, had to fine paper work from over20 years ago. Also was asked for paperwork every week instead of asking all at once.

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Everyone involved in this transition were exlet and were good at what they were doing so I say thanks to all involved

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Michael Cuva and Hussein were amazing!!!! Love Amerisave, they were fast, a better price than the competition, and very helpful!

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Good service for my refinance

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Our experience refinancing with AmeriSave was extremely quick, easy and painless. Our mortgage specialist, Tara Gale, was very helpful and always available when we had questions. I would recommend AmeriSave for anyone's mortgage needs.

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This was a tough refi, it was VA and I am self employed. two previous lenders turned down the loan but Jack Sullivan said he could do it and he did...closed and funded 2 days ago

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Excellent service through the whole process. We worked with Derek Zuver, he was excellent to work with, done a great job of us. We are very happy!

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The process went flawless, Derek Zuver was excellent to work with, always available, returned phone call on a timely manner, was very easy to talk with and went the extra mile to help in a credit issue with a fraudulent account opened in my wife name we didn't know anything about. I would definitely recommend Derek to any buyer. Great JOB!!!!

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My loan officer at Amerisave would not give up on me as many others had. He worked through some problems I had until we got a deal that could be approved. As a result, we successfully closed on a refinancing loan which has left me in a financial condition that is considerably improved. No shady debt relief for me now.

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Quick and easy !

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The service was good, but the process is tedious cause filters on the system!

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The team I worked with were very communicative and let me know what was going on throughout the process. The automatic web links made it very simple to get all the documents transferred both ways. I really liked the fact that the closing could be done at our convenience and at our house.

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Refinanced with them. Beginning to close was all good experience. The agent I worked with stayed in contact and always got back with me in a timely fashion. No complaints from me.

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Josh and Cinthia were very kind and professional during the qualifying process. There were times when frustration set in on the data collection effort but all was good by the time it was approved.

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Dave & Mike were amazing! Always available for questions, very friendly and very knowledgeable! Website is super easy to navigate as well. Would highly recommend Amerisave!

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A little tedious with documentation, but it's understandable. Jay Wolk was very nice and professional even when I was a little too demanding. Thanks

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Simple and easy process. All paperwork requested was provided and we closed in 10 days. Yes, in under 2 weeks we had refinanced our home. Our loan officer Mark was amazing and answered every question in a timely manner. He couldn’t have made it simpler for us. I would definitely recommend AmeriSave Mortgage for any of your home needs.

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Everyone was very helpful with the process.

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Forrest and Adam were great to work with during my refinance and closing on a home! I’ll absolutely be working with them again in the future

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Three decades ago, my wife and I purchased a home in Northwest Atlanta. We were lucky to have a loan officer who knew what he was doing. As well as the requirements for the Self Employed, (Tax returns. P&L statements etc) and lots of knowledge about the Securitization requirements of Fannie Mae and Freddie Mac, FHA and the Veterans Administration (VA) Loans and their requirements But, that was a long time ago and things had changed. Though, though that experience became the "marker" by which to measure my recent experience with Amerisave. Fast Forward to 2021. Recently, I sold my business and wanted to purchase another home in the NorthEast US as well as a second home amongst the beaches of the SouthEast. A complex scenario to say the least but further complicating the matter was my recent financial history. I.E Being Self-Employed AND being Recently Retired. I knew I would need help for this was complex and complicated. Though, I wanted to take advantage of the current rates. Thankfully, I knew someone in the business from years ago. And, they referred me to the folks at Amerisave. Specifically, Darla Castillo and her team members. They had the Right Solutions, the Most-Experience, the Best Rates and most importantly - A Great Attitude. I am happy to say Amerisave got the job Done. On time and no last-minute surprises. Whether you may be thinking about Purchasing a Second Home, Moving Up to a Larger Home, Relocating or Refinancing ... Whether you are self-employed or not .... I recommend AMERISAVE. They will handle all of your Home Mortgage needs. With Care and Professionalism. George D PS Keep their Number Handy!

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💯 % choose AmeriSave ! I’d like to start off thanking Travis Pavlik the loan originator , Travis made the refi process very smooth and he quickly answered any questions or concerns or changes we had. We were able to save money and get a great rate , not to mention closed within a month. I will be looking to AmeriSave for my future mortgage needs and I highly recommended this company to family and friends. The only feedback I have is the website would have some issues when reviewing disclosures, once you opened a disclosure it automatically would say it was reviewed in full even if you didn’t read it all the way, or if you leave the browser window, IT please address that issue. Thank you again AmeriSave , look forward to doing business in the future ! Brandon Ayala

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My refinance with Amerisave went quickly and was very simple and easy to get done. Top notch the whole way!

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Everything with Austin was great. Two things that I did not like. 1.) The constant barrage of email reminders. 2.) The original processor had an attitude and wasn't listening to me when I spoke. The last two processors did a great job as well.

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I appreciate the time both John and Wanda took with me to get my loan approved.

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Everything went very smooth. Claudia and NaToscha were very thorough and always sent quick responses to my questions and e-mails. Process went very well.

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After many moves over the last 35 years, (6) mortgages, we found Amerisave to be the least organized company we have ever used. Repeated calls for copies of information we had already sent and had confirmed, etc. Overall, it was a very frustrating experience. Our loan officer, Miquel Wiggins did a good job, but otherwise - very dissapointing especially since we had used Amerisave a couple of years ago and had an excellent experience.

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Very easy and quick process

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We just closed on our first home. Overall, a very positive experience. Lenders and agents were always responsive and timely. We were new to the process but William and Kegan walked us through every step of the way. We ended up closing about 30 days after our offer was accepted. Great company!

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Excellent customer service, honest and straightforward from the beginning, came through 100% with everything they said they would do. Very helpful staff throughout, from start to close. Would definitely recommend.

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The process was very fast. and the Loan Officer Sydney was very professional and knowledgeable and follow up thru the process to make sure everything needed for received. Thank you Sydney for all of your hard work,

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Amerisave made it easy for me to apply, submit documentation and follow up on needed requests. The process was overall very smooth and easy!

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The refinance was easy, quick and painless. It was done in record time. I was called and emailed to provide updates on the progress. I will use Amerisave for my future finance.

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The transaction went smoothly and with lots of communication

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It was a pretty simple process to save me a lot of money. Mark was a good guy to work with. A few glitches along the way we were able to overcome pretty easily.

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Great experience with Britt! He was personable, responsive, and easy to work with. Process was easy being able to upload forms to the website. Asked for fewer invasive documents than in previous bank refi. The thing I was dreading most going in was constantly chasing obscure documents but AmeriSave was very reasonable in what they asked for. Also they saved me over 1/2 a percentage point v/s other quotes that I’d received.

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A bit hectic, but all was good. I thank all of you.

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Very easy refi loan process

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Very easy process.

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The process was excellent because Christine Clements did an excellent job.

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Long and drawn out. Demanding of items. Requesting documents that were not needed(marriage license). Telling us we were ready to close on 11/23- Not!! Requesting bank statements multiple times. Conflicting info from one employee to another. Over inflated appraisals, and closing costs. Will never use this company again

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Everyone connected with this transaction was very, very helpful. I so appreciated it.

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Never Trust these people. I thought I had a great loan with them, and when I got my closing disclosure it turned out to be a terrible deal. The only way I was able to close it was by refusing to except the deal and renegotiating all the terms. Even at the end, I never knew whether what they were saying to me was true. I do not recommend using them. Use a reputable mortgage broker. Will never make this mistake again.

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My agent Jacobey Dolesh was exceptional and how he walked me through the process of refinancing my home with easy steps to follow, speedy responses and a finalized program specifically designed for me. I truly appreciate it his professionalism and his kindness.

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Tiffany was an awesome mortgage specialist. She always had the answer to any questions I had. And with this being my first time ever doing a refi I had a lot of questions. She was also very prompt in reaching out to me when I communicated that I needed help or had a question. An awesome experience and very thankful for her support.

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Amy West is the best of the best. She made this stressful processes non-stressful and super easy. I highly recommend her and AmeriSave overall due to Amy's service and my experience with her. Thank you Amy!

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Amerisave offered me the best rate out there, but it came at the peril of customer service. There were multiple days that I tried to get in touch with both my processor and loan officer and didn’t hear from them for days (a week in one case). I closed in time, but they were not very responsive to my questions.

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Other than the laborious process of qualifying after getting home valuation and credit rating . Possible overkill on background paper check ,etc . Found an old lien on my residence that had not been stent in previous mortgage qualifications . Closing costs higher than initial quote . Staff handled with concern and integrity .

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My refinancing was done within two weeks because I had no mortgage on my house. My loan officer was Roberta and And the closing loan officer was Trudi. Roberta was more responsive to my questions. When it came time for the closing I emailed Trudi many times asking questions about the closing and I got no response. I waited several days for her response, even called her and no answer. And finally I called and then emailed Roberta. she then told me that my closing was scheduled already and Trudi was to contact me. I was quite frustrated and even voiced that to Roberta because I had no contact or information from any one. The whole process was ridiculous. The lack of communication was disrespectful. After the closing took place I received some checks. I was not sure why, I did not even know I was supposed to receive checks to pay the debtors. I had to contact the title company to learn how to properly send the checks out. The whole process was way too frustrating for me. The lack of cummunitiom is a lack of respect the customer. I can not in good conscious refer anyone else to work with Amerisave.

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The whole process was super easy. Both Haley Clark and Ben Foos were great! Both were always available and whenever you had to leave a message, they always called back. Answered all my questions. I will definitely use them again and will recommend to family and friends.

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There were a few delays when my initial mortgage broker left the company, but when the new person took over things went quickly. Great rate and no hidden costs to refinance. I would use them again.

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Couldn’t have gone any better. They executed quickly from the moment of my first phone call. Everyone I dealt with couldn’t have been nicer. What a pleasure it was. I reccomend them highly. A stressful process it was not.

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They were very pleasant. Gets confusing when you have 3 different people all asking for the same information. Had to download documents several times. They answered all my questions . Yes i would use them again to finance a mortage. Thank you Thomas Filus and Amy Fitch for all your help

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Awesome company to work with.Everyone was great walking us through our refinance.Thank you!!

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Everyone was friendly, helpful and knowledgeable. We started the process with another company and had a REALLY bad experience. Susan was able to make me feel better about proceeding with AmeriSave. Hazelle was always prompt to answer all of my questions and she was so very helpful through the process

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Great help easy assistance

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My experience with Amerisave has been great from my initial contact until completion. All agents were very helpful and understanding

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If I could give this negative stars I would! Our LO Alleyah Tramel and the processor that took over for ours Irwin Marrero were fantastic. They tried their very best to get stuff done, but they had no support. I would refer the two of them any day, but I will probably never use amerisave ever again. We did have a great rate, and the VA transaction part was great. It was the clearing conditions and the processing and the closing and the balancing that were a nightmare. We went 6 days past contract closing and it was a battle for the answers. Like I said it's a shame because the two were awesome! I wish they had it together or this would be a completely different review.

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Easy process. Staff was extremely helpful.

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Ryan was great! Had Everything setup and my loan was closed in 2 weeks! I would 100% recommend him.

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Very good courteous service and quick results.

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The process for our refi was simple from start to finish. It moved quickly, efficiently and professionally. We are thrilled with the result!

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Amerisave was very helpful in getting my house refinanced. Sammy Flake took very good care of everything from the beginning until the end. I would highly recommend Amerisave to everyone who wants to buy or refinance a house. If I had a question it was answered fast and with ease. GREAT COMPANY.

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