AmeriSave Mortgage Review

Once Stephen Hubert took over the loan, things went quickly and smoothly. He was awesome to work with as he was quick to reply and helped throughout the process. He is the reason we used Amerisave! Then Chris Scianimanico took it to the finish line with no issues. What a pleasure doing business with such professionals. Amerisave is lucky to have these guys on their team.

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Our loan originator was very good - your processing office folks are sorely lacking in understanding your own documents, perhaps if they were working state side this would not be an issue. An example - within 3 hours of completing our application the folks processing contacted our personal insurance agent and advised him we were closing the next day and he needed to change the insurance over to AmeriSave - not true. They again contacted him 2 additional times even after your loan originator contacted them. Another issue when documents were submitted and received, they asked for the same documents the next day - same when we were asked to review all closing docs 3 days before closing - this was done(electronically). Then day before closing got an email stating they were waiting for same - advised already done - no response but no longer messaging us. Perhaps you train on how to review documents once submitted so customers are not harassed numerous times for items already submitted. Same with payout - at closing completed wire request on day 4 called and asked when money would be transferred to our account - told they were mailing check - advised that wire instructions were completed - after that money was transferred appears no one in company reads or reviews documents once submitted,

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This is my second refinance through AmeriSave Mortgage. Both were simply and straightforward. The staff, especially Mr. Bennett, were all very responsive to my questions. I was kept informed via email and phone conversations as to the progress of my loan. The interest rates offered are competitive and closing costs are inline with the mortgage industry. Their website is very user friendly and easy to understand. It is a great company and one that should be considered for your mortgage needs.

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Amerisave has made my refinancing process run smoothly and very quick. They are prompt to respond any questions you have and don't hesitate to make you feel comfortable. I had a bad experience with another company that dragged my process for months. Within a few weeks of starting with Amerisave I was closing on my loan.

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Amazing company, the staff was great and treated me awesome! Very friendly and went be on what I could have imagined. Thanks everyone

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The fourth business day is starting and my loan has not funded as promised.

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The process was reasonable everyone involved was helpful, courteous and respectful

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Outside of the confusing emails that kept me wondering what was going on, everything worked out Great! Jessica.. the agent handling my mortgage was helpful and had warned me beforehand about the emails. Everything went well and only took about a week. I am pleased at the pace and professionalism of Amerisave and their staff.

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Great experience!

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All went extremely well with the process. Sent in docs on time; they responded in the same manner. The appraisal and closing, on point with no issues. Haley Clark and Amy Bleck was very professional and did their jobs well. Thanks a million.

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Our agent worked with us to process quickly and have our mortgage refinance in less than a month.

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I wrote a review already, everyone was very helpful.

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Everything went great. You do send out lots of extra emails, which can be confusing at times.

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Trevor was very professional, and made the process very comfortable for us. He was always there to answer any questions we had.

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Working with Amerisave has always been quick and to the point. This is the 4th time we use then and we love them.

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I thought the automatic emails that reminded me to do things I had already done were a bit much. All in all, it was a good experience.

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Tylor and Joy were fantastic. Made the process very easy and kept us informed of the entire process. Thanks to you both!

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From initial inquiry about refinancing to full loan approval took 7 days. Closed a few days later ON Thanksgiving morning! Seamless process. Very easy.

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I appreciated the service I received with my refinancing my home. The team worked hard and round the clock putting my loan together. I couldn't ask for a better loan officer. Lol... when I first started, I was still leary doing online application. I asked him to send me a personal email to me, it made me feel more secure about the company!! He compiled with his email from work! Thanks Eric and Wanda! I would recommend this company!

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See my review on the other survey requested by Mr Allvey.

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Our experience started out horrible with Miranda Coronado. She would not return our calls or text messages and when she did she was constantly contradicting herself. After 5 weeks we were finally transferred to senior officer Nicholas Sigourney and he is the ONLY reason why I rated 5 stars and didn’t take our business elsewhere. From the time Nicholas started working with us we closed in 3 days and the refinance was completed in 6 days (3 of which we were required to wait). We would definitely recommend Nicholas Sigourney to our friends and family and we are certain if we had him from the start we would have had a much better experience with AmeriSave. Nicholas is the ONLY reason we will be giving AmeriSave great reviews and any family or friends we refer will be directly to him. Thank you again to Nicholas Sigourney for the experience.

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Lee and Michelle were great. We closed very quickly despite some unfortunate delays out of our control.

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Great to work with Brian and his team. Easy process and quick loan process.

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They process was quick from beginning to end.

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Great job providing list of documents needed and communication was very helpful and very timely. I would recommend them

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One of the easiest purchase/refinance experiences I’ve had.

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Once again, Brad Minor was the consummate professinal which made this process all the more pleasant. Overall, I was very pleased with your process/service and would recommend to friends and family.

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Very professional service Good experience

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Loan officer, Kelli Calhoun, was great throughout the entire process!

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The process with AmeriSave was quick and efficient. Everyone I worked with was helpful, professional, and extremely responsive. I was very pleased with the entire experience!

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This is the worst lender on the surface of planet Earth. They will ask you for the same documents 10 times they will give you false promises. They will lie to you. Their employees will drop the F bomb and all other kinds of profanity at you. My credit score is 809 and I was putting 20% down. Their Customer Care Team at toll-free number: 888-700-4026 or by email at customersatisfaction at amerisave.com. is useless and will tell you your case is escalated but next day you will figure it was a lie. lies and lies and lies. Keep your sanity and stay away.

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I spent 45 days working with another lender and they failed to close the deal before the lock expired. Also got the feeling a team member would look at my application, not read and ask for a document I'd already submitted. Started working with Angela on a Wed and had an approved loan that Friday. She was my sole contact, had everything under control, never asked for the same document again, had forms clearly marked where I needed to sign and my only challenge was keeping up with her. The mandatory 3 day waiting period was actually longer than the loan application process. Seriously, ask for Angela.

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The transaction was smooth through and through. Jessica Gibson, our loan officer was extremely helpful in giving me different options and guiding us in the right direction to help meet our goals. Joy Gardella, the processor was just as helpful in answering any questions we had. She was easy to work with and commutative on what documentation we needed in order to speed up the process. Once under contract it took less than 3 weeks and we’re were signing our closing documents. The AmeriSave customer platform was user friendly and advanced compared to others I’ve seen. All in all I would recommend AmeriSave to everyone I know.

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Between calls and emails not returned, a portal that periodically deleted my documents or would not let me sign on, the notary not being able to access my documents, and a lack of communication from the disbursement department, I was not pleased at all with the process. i have in writing that the money should have been deposited into my account as of November 27. It's now December 3 and no money and no response to my emails. I have no idea what's going on and no one has responded. This is very poor customer service and i would NOT recommend anyone using your services.

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Overall process was good. Only bad part was having to submit the same documents multiple times.

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My son in law gave me the referral to you. From my first contact with Rodrigo to my last contact with Allison, I was treated with respect and kindness. When I became frustrated with the process Rodrigo responded immediately to assist and give me words of encouragement. While reviewing the CD Allison walked me through it and explained everything I had questions about. Thank you AmeriSave.

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They are overly thorough in their info requests to the point of being redundant. The communication could be greatly improved. The reps are at times polite, but on other occasions, they are impatient and borderline aggressive.m In the end, they came through, however, for the deadline of approval. That counts for a lot.

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Ease was great and interaction good. Pushed to review documents quickly.

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Origination process was outstanding. Processing the loan has a lot to be desired - slow and lacked communication. Found checks at my front door. Never told that my creditors would be paid by me instead of by AmeriSave. Thankful that the porch pirates didn't strike!

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Service great, rep was quick so long as I gave him all my documentation. Great team.

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Joshua White and Jacqueline Choi where great with customer service, response to concerns and clarifications.

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Was able to do what 2 other major lenders couldn't figure out. Thank you.

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I am very happy with everything and it went well, I am grateful

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The initial part of the process was great, didn't feel pressured and the Amerisave rep was able to educate me on my options and explain them in a way that made sense. When we got closer to closing my home, I was switched to another processor, then switched again and she went on vacation (I was involved with Amerisave about 5 weeks total). This last change meant that the ball was severely dropped the week before my closing, the agent was unresponsive and then extremely rude. Getting to within 24 hours of close and having a rep say closing would be postponed because parts weren't completed was overwhelmingly stressful and made the process a C at best for me. I shouldn't have to be calling a random person at 450pm the night before closing to get documents finalized, but thankfully a random rep who I had never spoken to was able to get the process finished.

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We refinanced my home and the experience was great!!!! Our Finance officer Jonathan Soronen was so great!! He was there with us the whole way. I am so glad we chose AmeriSave Mortgage they are the best. I will be telling my friends about them.

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Great to deal with.

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I had a great experience with Eddie Yang and Syvelle Enriquez. I wasn’t sure we would be able to refi due to some credit issues in the past . Eddie did not smooth talk me staying he could do something he could not do . He also didn’t think we were a waste of his time in trying to get us refinanced . I was updated consistently (Syvelle is all over it) and they called it emailed me even on weekends .We had an amazing experience and would recommend Eddie Yang easily .

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Have a smooth and pleasant refinance experience with them. John Taylor was a great guy to work with. John thank you again. -Alvin

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I worked with Joshua Rogers and he was extremely helpful. He quickly answered questions and also worked with me to get my payments where I wanted them. Lastly, he was always reachable by email or text - even while on vacation! Easy Peasey experience working with Joshua!

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angela was very helpful but the refinancing took longer than what we expected more than one month.

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They were very easy to work with.

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Nice all excellent I recommend amerisave

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High marks for rate, not so much service I got a great rate, but the fact that I went through 3 loan originators over the course of the process was an issue for me. There was little transition as to WHY I had different people. In addition, there was a change in processors. I believe I had 5. It all worked out, but it was frustrating.

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Knowlegeable Loan Originator Nicholas Clem was my loan officer and he did a great job explaining options and setting up the terms of the loan. The back office operations leave a lot to be desired at Amerisave. The processor required me to get my attorney involved because the processor was trying to interpret the terms of my trust and making their uninformed legal opinion. Communications between departments were problematic to the point that they were still requesting documentation after the loan was approved and the day before closing. We didn't receive final disclosures until a few hours before closing, although the loan had been approved 16 days prior to close.

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I had plenty of collateral and excellent credit, and it took almost 3 months to get the loan. This company put me through the ringer. The sales people did not explain things well and the underwriters were relentless with the amount of documentation required. It felt as if they were working against me rather than for me. I would recommend using a local mortgage company that values your business, or one like Wells Fargo who is more professional. Save yourself the time and aggravation and use someone else!

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AmeriSave Mortgage was honest and upfront about the cost and the process. The refinance process was quick and painless. It is very easy to conduct business with them.

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Overall great experience , I was disturbed when information on another property I own was requested and there was no explanation.

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These guys came in when I was getting a crappy rate and the lender I was closing with seem to flip the rate on me at the 11th hr. I was fortunate enough to understand the process and was able to move my loan over to Amerisave who was an able to cut my rate by over 1% interest rate that’s from 3.7 to 2.75 (that’s a par rate) by the way no cost to me and give me a lender credit of over $1,000 towards my closing cost and made the process seamless and we closed out within two weeks! I would highly recommend these guys they were lifesavers at the end of the day! Top shelf and straight forward. Ask for Loan Officer Allison Fossitt and Tammie Schwartz if you want total professionals and industry experts handling your loan!! Helped out a veteran for sure!!

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Joshua Magdos is the only one that I would work with again. This process took way to long. My credit was over 800 and we had already paid off a mortgage early.. all this before we applied for a SIMPLE loan with you guys. Shame on you business practices. Thank you Joshua Magdos... screw the rest of you!

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Great service from start to finish. With a special thank you to Traci and Tyson.

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Great reps and very kind! Smooth process and knowledge of services given

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This is the second refinance that I have done with Jonathan and his team. Excellent customer service skills. They were very professional and efficient. They answered all of my questions and were very timely in thier responses. I also believe that I got the best rate available in market.

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Process was easy and worked with some really helpful people.

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Adam did a excellent job , highly recommend Also Melissa was excellent too , this team deserve a 10 star rating

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It was a great pleasure working with amerisave . The team kept me informed and educated me through the entire process. Not only did they answer all my calls they also responded to every email witch made the entire process stress free . I knew I was in great hands through it all . Thanks again amerisave I would recommend your team to everyone.

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At first things were going very well, questions were being answered and communication was timely. Simple refinance on home I am sole owner of, and thought it should pretty straight forward. After about 3 weeks there was nothing but crickets from the person I was working with. After not hearing from him and no response for close to 2 weeks I was able to get a hold of someone else and things did not get much better. Signed final paperwork on refi the day before Thanksgiving and was getting cash back and it has been another headache these last several days trying to find out what is happening with the wire transfer for funds as none have been received and I am getting no straight answers. If you don't have months to wait for this process to finish up, then I suggest looking for a different company.

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The beginning part of my refinance was handled very well. Once we got closer to closing, the account was handed off to someone else that was rushing us to close. I had to point out several errors and issues as well as obtain the payoff myself which I have never had to do in the past. Because I had to get the payoff it delayed the closing causing more rushed. I was also informed multiple times that I needed to hurry or my rate lock would expire. I tried to provide document the same day requested when asked. I work during the day and would receive multiple phone calls to log in and upload documents, which i could not do at work. At the end the payoffs of some accounts were still not correct, but I went through with the closing, rather than speak with the second person handling the loan who i felt was not listening to what I was saying to him.

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Though for right reason but I felt they were not spending times on review the court case material available on the Internet. They kept insisting the material which seller said she did not have.

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Syndi and Jaqueline very detail oriented and responsive to all of our questions, concerns regarding the closing cost and financial disclosure. Jacqueline took the time to help us understand the debt to income ratio while Sydni provided more understanding of the closing cost and how this would impact our first payment.

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Sydni and Jacqueline was instrumental in providing all the necessary information to proceed with Amerisave. Sydni was very detailed oriented and answered all my questions. Jacqueline helped review line by line all the important details with the financial disclosures and necessary paperwork needed.

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My loan officer was personable and available when I had questions. I found a better quote with another company and Amerisave matched. I would highly recommend Amerisave!

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From start to finish the process was expedient, attentive, and flexible when I needed longer on my appraisal. Would recommend as a company that puts the user experience first and keeps costs low; a company that also understands the value of customer service in a virtual working environment.

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Everyone one was very nice ,helpful and did a wonderful job

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Fast closing! Great communication!! Awesome company! Jeff is absolutely amazing!!!!!

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Very good lender. Mr Timothy is a great man and AmeriSave is a good company too!

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The transaction took far to long to close.

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Loan Originator, Christopher Sims was helpful in getting the application started and moving forward; Zach Abbott was key in getting a credit card payment issue resolved-which expedited closure proceedings; and Richard Holmberg was very helpful with the closing process and overall, the whole Amerisave team worked like a olympic relay team and got this loan done in 4 weeks. Thank you to AmeriSave and these key individuals who got it done--to include the Notary, Vanessa. Happy Holidays...Blessings and Thanks!

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Ana & Robert were extremely helpful and made the refi the smoothest experience we ever had. Thanks Marty

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Beatrice was our finance officer and helped us with the loan. She was very knowledgeable and answered our questions! The process was so quick and easy. I will refer AmeriSave to all my friends and family. I see why this company is in the top places to refinance your home so glad l went to them for my refinance of my home.

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My loan rep wasnt availble for my Hybird closing. His assistant werent able to answer basic questions regarding the documents i was signing. No one at ameisave called to go through docs as i requested. It was my first online refinance experience and i needed reassurance and questions answered and after filling out application and signing, it's like my loan rep disappeared and would not take my calls or return my emails in a timely manner. It was so discouraging and i was afraid i had made a huge mistake.

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Good team of people to work with, and lone went through fast

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Amerisave & my agent, Jesse Baker, were great! He kept my up to date on everything & answered all of my questions quickly! Even when I had an issue submitting some docs to the right people, I just emailed them to Jesse and he handled it for me!! I really appreciated that! I also got a great rate(with no hidden “gotcha” fees!) & everything went smooth & fast! Easiest refi EVER!

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It was a nice smooth process from start to finish.

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One hiccup with the downloaded document that was not recorded at your end after we downloaded and saved the document - closing was pushed one day to a Saturday - great recovery. The auto reminders were a little on the annoying side due to same day duplication. The rest was great.

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Did a fantastic job. Great work

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My refinance with AmeriSave was a pleasant one. The process went smoothly and quickly. My loan originator Sidney Harris was very professional and friendly. I recommend AmeriSave to anyone who wants to apply for a loan or refinance.

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I knew how great the rates had been but truly hadn't planned to refinance, given a recent car purchase and reduction in income. I answered the AmeriSave call one afternoon and thought I should at least hear what they had to say. Betty Perez, my loan officer, was awesome and took the time to explain many things and answered all the questions I had. I have a rental property and a principle residence purchased by way of a VA loan that I wanted to refinance out of. Betty ran a number of scenarios for both properties and determined the best mix of buy down points that resulted in great outcomes for both properties. Seth Gooch processed my loan and informed me of all the documents they would need beforehand. Throughout the process, they were both professional, kind, attentive, and fast! They made sure I closed on both properties at the same time and I was refinanced in less than 30 days! The notary, Alicia Sanders, came the day before Thanksgiving and was also very pleasant to work with. She explained each form and left me feeling confident while we completed all the paperwork. I referred Ms. Perez to refinance my parent's home due to the excellent service I received! Great experience and great company!

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Been trying to get in touch with Jennifer Rice have call numerous times have left boice massage no answer will not return my calls

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Everything went smooth and fast ! They are very helpful with the changes we needed and done them for us !

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They did a great job!

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I'm grateful this is FINALLY done and over with. Has been the most frustrating, stressful and irritating experience. The lack of communication after paying $500.00 up front was pathetic. Apparently, nobody talks with other departments as to what documentation is required, needed or will be asked for. Found out almost two, (2) weeks after I started this "Simple" re-fi that I needed documentation that was originally uploaded, but apparently lost. As I tried to call for answers, nobody bothered to call back. WAS asked for documentation that was beyond comprehension. An example is they asked me for a complete Living Trust documentation!!!! Trust Attorney advised me NOT to send. According to AMeriSave agent, title would be outside Trust and I agreed. At signing with Notary, Solidifi trust Co. was satisfied with pages from Trust I had Uploaded to them. If your loan officer, or whatever they're called, had checked with title Co. He would never have put me through all that stress and frustration about Trust. Sadly, not enough time or patience for expressing my dis-satisfaction. Maybe communication skills be highly required BETWEEN departments????

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Thank you for the very positive experience and outcome.

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Refinance process was very simple and completed quickly.

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All went extremely well with the process. Sent in docs on time; they responded in the same manner. The appraisal and closing, on point with no issues. Thomas Wells and Jada Alex was every professional and did their jobs well. Thanks a million.

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Alex and the whole crew did an amazing job with our refinance

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closing department made too many mistakes on closing disclosure. Almost paid all my other property that's totally unrelated to my current transaction.

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I want to thank 😊 Melissa and Rebecca for sticking with me through the process especially Melissa for the phone calls and timely updates we made a great team, which made the process much easier 😀 you and your team are the best!! Happy Holidays to you all!! The Brown's Familly !!! Jerry

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Excellent work !

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Everything was just fine little difficult for people that don't know computers too well but they were very helpful thank you we're happy with what we got

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It was quick n easy. Was able to skip my Dec payment which really helped out for Christmas.

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