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Bankrate Review

Mortgage loan marketplace for borrowers with good credit

Reviews 771

This site is a free online resource that strives to offer helpful content and comparison features to our visitors. We accept advertising compensation from companies that appear on the site, which impacts the location and order in which brands (and/or their products) are presented, and also impacts the score that is assigned to it. Company listings on this page DO NOT imply endorsement. We do not feature all providers on the market. Except as expressly set forth in our Terms of Use, all representations and warranties regarding the information presented on this page are disclaimed. The information, including pricing, which appears on this site is subject to change at any time.

Sally
Sally Herigstad
Jul. 15, 20214 min read

Bankrate summary

Bankrate has a strong reputation as a financial industry educator, helping borrowers of all types of loans find answers. It offers mortgage and refinance loans with a range of calculators to assist users in getting the right rates.

Pros

  • Compare loan alternatives in one single place
  • Excellent variety of loan repayment terms
  • Extensive educational resources

Cons

  • Works better for customers with higher credit
  • Little information on loan amounts and rates
Bankrateat a glance
4.6

Editorial score

Customer Service and Support

Aggregator

3.0

Variety of Loan Types

Purchase, Refinance, Home Equity

5.0

Variety of Products

Multiple terms

5.0

Online Experience

Very user friendly website

5.0

Geographical Availability

Available everywhere

5.0

Bankrate at a Glance

Loan types – Mortgage and refinancing loans

Loan amount – Varies by lender

Repayment Terms – 10- to 40-year fixed-rate, 1- to 10-year adjustable-rate

Top Pro –Comprehensive educational resource

Top Con – Does not originate loans, so cannot offer specific terms

Suitable for – Customers looking to compare different mortgage options while learning about the lending process.

Overview

Originally established as “Bank Rate Monitor” in 1976, Bankrate has gone from a print publication for the financial industry to one of the most widely-read financial services assessments available online. The company offers information and loan comparisons in several different industries, including mortgages, refinancing, personal loans and auto loans. Bankrate places a high premium on education; it hosts a comprehensive knowledge base and guides related to personal finance topics, applying for credit, and even understanding credit scores. With an extensive list of well-known lending partners and an impressive reputation behind it, Bankrate is one of the strongest names in mortgage lending.

Suitable for?

  • People who prefer to compare their alternatives

One of Bankrate’s biggest strengths is that it gives prospective borrowers the ability to shop around for mortgages in an obligation-free environment. This includes helpful overviews of lending partners.

  • Customers looking to learn about the lending and mortgage process

In general, a company like Bankrate is incredibly useful for first-time homeowners and other customers who may not be informed or educated on the mortgage process. 

Bankrate also has an extensive library of articles, guides, and other tutorials designed to cover personal finances, credit, and financial services.

Loan Features

The company is not directly a lender, instead connecting customers to the right mortgage provider efficiently. Customers can take advantage of the company’s marketplace model, where they can evaluate a variety of mortgage options depending on their desired terms and rates based on their financial circumstances. Additionally, they can learn about mortgages in one of the most well-rounded educational centers available in the industry, which includes a wide range of articles and guides, and a variety of calculators such as mortgage repayment, housing prices, and amortization. Apart from its educational focus, the company’s partners provide a variety of loan types for both purchasing and refinancing, including Federal Housing Administration loans, VA loans, and HARP loans. The company also lists all of its partners in an easy-to-navigate page that includes loan terms and monthly payments, letting users easily determine which offer would fit their needs.

Highlights for Bankrate:

  • An expansive educational center for first-time borrowers
  • An easy-to-use comparison tool for mortgage shopping
  • A wide variety of loan alternatives and repayment terms
  • A broad range of calculators to help you find the right loan amount
  • Assessments of every loan partner in Bankrate’s network
  • Both adjustable and fixed-rate loans - Purchasing and mortgage refinance loans available
  • Jumbo loans accessible for larger home purchases

The Application Process

Unlike many marketplace lenders, Bankrate stands out because it connects borrowers to lenders instead of taking an active role in the application process. The company does not have an application and will show potential loan options to any visitor. Bankrate sets a limit on credit scores, offering loans to customers with better credit scores who are likely to receive final approval. As such, the company’s comparison tool shows options that start with credit scores as low as 660. Specific application requirements will vary from lender to lender depending on the option selected by the borrower. It’s important to note that because Bankrate is not directly a lender, it does not list the specific borrower requirements for each of the individual mortgage lending partners listed on their website.

Loan Terms – A Marketplace Filled With Education

As a marketplace, Bankrate does not originate any of the loans listed on its website. Because of this distinction, it cannot guarantee any of the terms listed by the lending partners taking part in the market. However, it does show an impressive range of loan alternatives thanks to its extensive network, and most customers that meet the credit score requirements can find an applicable option that fits their needs well. The company’s comparison tool is also incredibly useful. Instead of requiring an application, customers can simply select the terms they would like along with their credit score range and a few other criteria before being shown representative deals and potential terms from Bankrate’s partners.

Another aspect that separates Bankrate from its competition is the company’s dedication to educating its customers. The mortgage portal includes several advice sections for both first-time and veteran homeowners, and guides on a variety of topics like federally-funded loan programs, various aspects of the mortgage process, and even subjects covering credit scores and creditworthiness. Furthermore, potential borrowers can visualize the full impact and possibilities of a mortgage thanks to several calculators underlining potential repayments, amortizations, how much customers can afford, and more.

Repayment Terms

Prospective borrowers can select from an impressive range of repayment terms when shopping for a mortgage through Bankrate’s marketplace. The company’s partners offer both fixed-rate and adjustable-rate terms while providing a great degree of flexibility for borrowers. Fixed-rate mortgages can be 10-, 15-, 20-, 30-, and 40-year durations. Adjustable rate mortgages come in 1, 3/1, 5/1, 7/1, and 10/1 alternatives. Some partners also offer interest only mortgages, which come in 3/1, 5/1, and 7/1 adjustable rates, or 30-year fixed, 0-point varieties. Keep in mind that the repayment terms listed on Bankrate’s website are only representative. Not all the company’s partners may offer these rates and terms and not all customers may be eligible to receive them due to the criteria set by individual lenders.

How Safe is It?

One of the biggest areas where Bankrate stands out is customer security. Because accessing the marketplace does not require an application or any sort of registration, customers do not have to share any sensitive data or financial information. Bankrate is strictly a hub that has built a network of lending partners, and as such, it does not require any information from curious borrowers. It does collect some non-identifiable information, but it is used mostly for operational purposes and improving overall levels of service.

Help & Support

Customers can contact Bankrate via an email ticket on the company’s website or through a toll-free number. The support service center responded to calls quickly and with minimal wait times. We found that the staff was able to answer our questions effectively and professionally. Email requests were also replied to very quickly, with wait times generally between one and two business days. For customers seeking their own answers to commonly asked questions, Bankrate’s website hosts an impressive collection of information that is able to satisfy most inquiries.

Deep Dive into Pros and Cons

We found some areas where Bankrate could improve its services:

  • The company could list more information regarding representative loan amounts offered as well as interest rates
  • The company works more exclusively with customers that have higher credit scores
  • Bankrate does not feature an FAQ section for customers to find quick answers to common questions

Even with some minor drawbacks, Bankrate shines in several areas:

  • The marketplace page delivers an impressive comparison tool for customers to make an informed and responsible borrowing decision
  • Bankrate offers an extensive number of educational resources and calculators to help educate first-time home buyers
  • Partners offer a vast range of loan terms available in both adjustable and fixed-rate alternatives
  • Customers can compare loan alternatives without an application and no obligation

So, Should you Borrow with BankRate?

Bankrate is one of the most well-known names in education and mortgages for a good reason. The company offers customers an impressive comparison tool that requires no application and no obligation, making it easy to shop around and find the right borrowing solution. In addition, its extensive library of educational resources lets borrowers feel comfortable with their decision and fully understand the impact of their choices before applying for a mortgage. With outstanding support to go along with these value-added features, Bankrate provides prospective borrowers with one of the more unique and reliable ways to uncover available mortgage options.

Physical Address

1675 Broadway, 22nd Floor

New York, NY

10019

Sally
Written bySally Herigstad

Sally has been writing about personal finance since 1998 and is the author of “Help! I Can’t Pay My Bills” (St. Martin’s Griffin). She is a licensed real estate broker in Washington state and a retired certified public accountant.

Bankrate
Bankrate
AverageReviews 771
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Trustpilot reviews

See what some costumers are saying about Bankrate
Bankrate
AverageReviews 771
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Excellent
52%
Great
14%
Average
7%
Poor
8%
Bad
19%
  • author
    Alex Popa
    Sep 09, 2022
    The company sells your information to…

    The company sells your information to other loan brokers, my phone hasn't stopped ringing every few minutes for a week no (no exaggeration). Needless to say we did not go with anyone referred by this data selling company. Abusive and reckless data privacy practices.

    ...

  • author
    tom barber
    Jul 30, 2022
    clickbait, nothing more

    I contacted several of the lenders that, according to Bankrate, offer low rates combined with low origination fees. What I discovered is that lenders do not actually offer the terms that are displayed on bankrate.com. This is unethical. I suspect that Bankrate and the lenders that use them are both fully aware of this. You might be able to get the rate that is shown but paying a higher origination fee than what is shown for that rate, and you might be able to the lower origination fee but with a higher rate than what is shown for that origination fee. But not both, and in my case when I decided to contact TOMO, I learned that the low rate that was advertised was not a rate they actually offered regardless of origination fee. The TOMO representative waltzed around this and tried to make it seem that it was something that Bankrate did that TOMO didn't have any control over. But it was very apparent that he was lying. At the very least the lenders are able to manipulate the rate that appears on Bankrate, possibly by reporting loans that aren't real, and in all likelihood Bankrate knows that this occurs and looks the other way. Since the primary purpose of the site is for comparing rates and since the data isn't reliable and is being manipulated by the lenders, Bankrate serves no useful purpose whatsoever so far as I'm concerned. The only thing it is likely useful for is for filling up your email inbox and your phone messages with spam that you will not be able to stop. It is a great, great mistake to give Bankrate your phone number or your email address. Don't do it. You'll regret it.

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  • author
    Gracie Allen
    Jun 28, 2022
    I requested a bank rate

    I requested a bank rate. I was immediately overwhelmed with lenders calling me. Lisa was the first one. she pushed me to answer questions. I told her I really didn’t have time as I had an appointment. Long story short is that I had an appointment which I ended up missing because she kept me on the phone. I thought it was ridiculous. I told her I needed to do it as quickly as possible and get off the phone. Well I can tell you it wasn’t done as quickly as possible! Missing my appointment was an extreme inconvenience to me!!!

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  • author
    Lindsay James
    Jun 25, 2022
    Such a scam

    Such a scam. Give all your information to companies that spam you but you never get approved for a loan. Don’t waste your time.

    ...

  • author
    Tina Simones
    Jun 17, 2022
    No one is willing to help

    No one is willing to help

    ...

  • author
    E F
    Jun 09, 2022
    No help at all

    No help at all

    ...

  • author
    Caroline Pevonka
    May 19, 2022
    Great tool for comparison

    Great tool for comparing insurance rates

    ...

  • author
    Stephen Tanner
    Apr 03, 2022
    Exactly what I was looking for.

    Exactly what I was looking for.

    ...

  • author
    Theresa B
    Mar 27, 2022
    The constant barrage of phone calls…

    The constant barrage of phone calls when I explicitly asked for text communication is off-putting. The one quote that I did receive was laughable. The quote increased the length of the loan, increased my interest rate, increased the mortgage payment, and offered no cash out (have $100,000 equity in house). I may have been born at night, but not last night. I think I will stick with my incredibly manageable monthly payment, be done in 20 years, and spend no out of pocket costs up front to close. Are people really falling for this?@?@?

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  • author
    Jennifer Fiebke
    Mar 24, 2022
    When they ( Bankrate) referred me to…

    When they ( Bankrate) referred me to other lender and they turned me down. It does not help me to get money that I really need for most important reasons to borrow the money even my credit is not perfectly.

    ...

  • author
    D C Downey
    Feb 13, 2022
    The mortgage calculator is a great…

    The mortgage calculator is a great help. Insurance and tax rates vary by state and county but PI is the same. It helped me tremendously in my home search. Also the comparative rates have helped me to find a competitive company that is not just after the almighty dollar.

    ...

  • author
    Frederick Helton
    Feb 08, 2022
    I can't verify my email address

    I can't verify my email address and after hitting the resend request, I'm not getting an email to verify my email address.

    ...

  • author
    Shawn
    Jan 27, 2022
    Not enough options for people who really need it

    The service was ok, but there should be available options for people with low credit and also for veterans who could use the help getting loans to consolidate debt. People with low credit scores should have decent options as most people with good credit don't really need the help as they are able to pay what they have. Especially with COVID hurting a lot of people's incomes the last 2 years.

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  • author
    Dave
    Dec 23, 2021
    Bankrate was great for comparing

    Bankrate was great for comparing my options and all kinds of advice. It's been getting better in last couple years and competes with top tier options like it now.

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  • author
    Hema Dutta
    Nov 08, 2021
    Useful and Timely Information

    I received good information regarding current and changing mortgage interest rates and good leads for lenders who offer competitive pricing based on my specific situation and needs.

    ...

  • author
    Chris Green
    Nov 03, 2021
    No idea how I got signed up for this

    No idea how I got signed up for this. Only way to remove your account is to email customer support and HOPE that they'll do it. Absolute waste of my time.

    ...

  • author
    Chuck Snow
    Nov 03, 2021
    I cannot believe that Bankrate gave Mr

    I cannot believe that Bankrate gave Mr. Cooper Mortgage a 4.2 rating even though they included all of the terrible reputation inform that Mr. Cooper has. Anyone can easily search for reviews on Mr. Cooper and see that they get 1 star ratings because there is no option to give a true negative rating. I am not here to rate Mr. Cooper but I will never trust Bankrate.com again for any ratings. I am asking them to close my account. What a waste of resources.

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  • author
    Melchor Loayon
    Nov 02, 2021
    This will help me in understanding and…

    This will help me in understanding and utilizing what I know and want to learn! Thanks for the insight & information!!

    ...

  • author
    CinK
    Nov 02, 2021
    Overwhelmed with calls and spam

    Little did I know that within a minute I would be inundated with email, calls, and texts. Even when I didn't answer, they would call again in minutes. None of the phone numbers that came in were the ones to call back. A Dallas prefix turned in to a North Carolina number. Additionally, I started getting spam from third parties within an hour. Two of them, when I went to unsubscribe, went to a bad page. While their services might be rated highly, prepare for the onslaught as soon a you click on the link. While I appreciate their response below, there's no need to privately respond. Prepare consumers; let them know know they will immediately get bombarded

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  • author
    Eric Sayers
    Oct 12, 2021
    Bait and switch scheme. Rates shown are not what you get offered. …

    The interest rate is the most important reason we're shopping mortgages in the 1st place. The problem is that not one of the banks advertised actually offers the rates they advertise and I have a 813 credit score with zero debt other than my mortgage so it's not because of credit scores. Bankrate.com appears to be just a bait and switch third party creating a legal loophole for the banks to use for false advertising.

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  • author
    Hudson Victor George Denning
    Oct 11, 2021
    Literallllllllllly terrible 🥰🤓🤬🤬🥶🥶

    Literallllllllllly terrible. Didn’t answer my economics questions.

    ...

  • author
    rickey drake
    Oct 05, 2021
    Bankrate you can rely that you getting…

    Bankrate you can rely that you getting the best interest rate when deal with Bankrate. I used them serval times never disappointed with the deal I make with Bankrate.

    ...

  • author
    Bankrate user
    Oct 05, 2021
    Very informative

    Very informative. I've used them for years

    ...

  • author
    Henri Olivier
    Oct 03, 2021
    I have used bankrate.com for years to…

    I have used bankrate.com for years to check CD rates. Right now, rates are pathetically low so I have ventured into blue chip dividend stocks paying 5-6% PA.

    ...

  • author
    Gary Howell
    Sep 29, 2021
    Great and up to date information!

    Great and up to date information!

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  • author
    Patrick Obah
    Sep 24, 2021
    nice bank

    nice bank. I would like to continue banking with them

    ...

  • author
    Pam
    Sep 22, 2021
    Enjoyed the sight.

    Enjoyed the sight.

    ...

  • author
    Paulette Perkins Wall
    Sep 10, 2021
    I love having access to the information…

    I love having access to the information you provide. However, I do not like the new format nearly as much as I liked your old format where you could select the CD term lengths and the APY order.

    ...

  • author
    clifford gerwig
    Sep 08, 2021
    I applied I have 650 credit score and…

    I applied I have 650 credit score and was denied several times your not as good as you say you are

    ...

  • author
    Brian Coker
    Sep 05, 2021
    great investment and financial tools

    This website has many great tools! It is insightful and easy to navigate. I recommend to everyone!

    ...

  • author
    Gregory Z
    Aug 30, 2021
    Easy access to powerful info

    Easy access to powerful info

    ...

  • author
    Todd
    Aug 28, 2021
    Great site

    Great app, very informative!

    ...

  • author
    David
    Aug 24, 2021
    I always find great information at…

    I always find great information at Bankrate.com.

    ...

  • author
    John Lemandri
    Aug 20, 2021
    Bankrate is without a doubt the best

    Bankrate is without a doubt the best website to find information on mortgages. I highly recommend Bankrate to anyone looking for a loan.

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  • author
    MiChelle Mott
    Aug 17, 2021
    They didn't help me at all

    They didn't help me at all. thanks

    ...

  • author
    Doug and Wendy Fisher
    Aug 16, 2021
    The whole reason I set up for your…

    The whole reason I set up for your website was to see which cards I best qualify for, it never tells me it always gets stuck.

    ...

  • author
    Alena Kosnarova
    Aug 14, 2021
    thanked you hjs

    thanked you hjs

    ...

  • author
    G. Chambers
    Aug 13, 2021
    Bankrate is a great learning resource…

    Bankrate is a great learning resource about financial matters.

    ...

  • author
    BARB KIRK
    Aug 08, 2021
    I received a ridiculous offer- interest…

    I received a ridiculous offer- interest amount from them

    ...

  • author
    jason Baughman
    Aug 03, 2021
    What the blank is this B's

    Wtfe is this bs? Stop sending me emails !!!!!!! I never even heard of your so called company. if I need a loan I'd ask my bank for free .

    ...

  • author
    Dennis Murphy
    Jul 31, 2021
    Bankrate is first class

    Bankrate is first class, timely information for anyone working with mortgage issues.

    ...

  • author
    Dancincat
    Jun 19, 2021
    I used Bankrate to compare CD rates

    I used Bankrate to compare CD rates. Now, rates are not very good. Not happy about BR's ads that appear in my emails...a real distractor. Tell me how to get rid of them!

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  • author
    Tazzel Tazzel
    Jun 18, 2021
    Worked great until I had to get code to…

    Worked great until I had to get code to access my mortgage rates offers. I could not change my contact info. Bankrate had my work phone listed and I cant get a text on a landline to access my code. I just gave a lot of personal information for no reason.

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  • author
    דיני גולדבאום
    Jun 17, 2021
    I ALWAYS ENJOY READING

    I ALWAYS ENJOY READING

    ...

  • author
    Melanie basquez
    Jun 15, 2021
    I dint have bank rate please call me…

    I dint have bank rate please call me 9166288141

    ...

  • author
    John Sloane
    Jun 15, 2021
    A One Stop Great Financial Resource

    Always a great site with which to research many aspects of financial interest to consumers. Their analysis tools are by far the best.

    ...

  • author
    Bob
    Jun 12, 2021
    I can't get quotes from from individual…

    I can't get quotes from from individual financial institutions.

    ...

  • author
    Liz Himelstein
    Jun 08, 2021
    Completely confusing

    Completely confusing, and difficult to get any information. I am dizzy. Please take me off of this.

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  • author
    賢進ジェンナ
    Jun 07, 2021
    Sign up for spam

    I gave i two stars because, while I quickly got several options presented to me, I was flooded with emails from the loam companies

    ...

  • author
    R R
    Jun 06, 2021
    Mortgage tools and lender interest rate…

    Mortgage tools and lender interest rate information are first-rate. Great website!

    ...

  • author
    John Steck
    Jun 02, 2021
    I have found Bankrate most informative…

    I have found Bankrate most informative and educational. The timely CD and savings rate information keeps me abreast of financial info to help me in making better and timely investment decisions.

    ...

  • author
    James York
    Jun 02, 2021
    Good rate checker

    A great place to keep up with the daily change of interest rates

    ...

  • author
    Rich Oom
    Jun 02, 2021
    Used Bankrate last 40 years

    I’ve used Bankrate many times over the last 40 years and it is great. Unfortunately the Bankrate mortgage APR and fees only includes points not all the mortgage fees.

    ...

  • author
    Sue Collett
    May 21, 2021
    Great information!

    Great information!

    ...

  • author
    Papa Dran
    May 20, 2021
    I like how Bankrate works

    I like how Bankrate works, I can get quotes and information on my terms for what I need. I was impressed with lenders set up for my needs and the top 3 suggested lenders all provided rates and terms that were less costly that the best lender provided by other similar services. The thing I liked the best - not being innudated with calls. E-mail/internet is best, so I can read it and better understand terms.

    ...

  • author
    Stephen Lynch
    May 18, 2021
    Nice and polite and honest

    Nice and polite and honest

    ...

  • author
    Tim Platt
    May 15, 2021
    Teaser website claim extraordinary low…

    Teaser website claim extraordinary low rates that aren’t available. Seems fraudulent to me...

    ...

  • author
    Herbert
    May 13, 2021
    I am trying to use the ammortization…

    I am trying to use the amortization calculator but navigation is a little confusing. I pay weekly but 1 month ahead. I do not know how to enter this amount in order to find my payoof date.

    ...

  • author
    Leveal Black
    May 12, 2021
    I love this app is helping me get my…

    I love this app is helping me get my credit straight in my debts paid off faster

    ...

  • author
    Jim Kelly
    May 12, 2021
    I found getting the information a pain.

    I found getting the information I was looking for irritating. Show the information asked for before taking me elsewhere.

    ...

  • author
    Lynn
    May 09, 2021
    Love Bankrate very much

    Love Bankrate very much. It is easy to find all the information that you need - investing, borrowing, etc. Do not have to waste a bunch of time searching here and there -it is a one stop information center. Thanks for being so great!

    ...

  • author
    Jesus Rivera
    May 08, 2021
    Website is deceiving and their authors…

    Website is deceiving and their authors like Lena Borelli are rude and unprofessional. All in all just a sad website

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  • author
    JustGiveMe A Quote
    May 08, 2021
    If I could give a no-star review I would

    If I could give a no-star review, I would. All I need to start with is an initial quote. But, the mortgage sites given requires a lot of confidential information before they give a quote. Not exactly the way I want to spend time giving out all the information to all these mortgage company websites. That would be so so tedious and time consuming.

    ...

  • author
    Valued Customer
    May 06, 2021
    I look forward to receiving your…

    I look forward to receiving your emails. Timely and updated financial information. I especially like taking the financial weekly quiz. It's a fun way to become more knowledgeable about finances.

    ...

  • author
    mimi
    May 04, 2021
    Excellent information

    Excellent information

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  • author
    Guillermo Mata
    May 01, 2021
    Managed to find a great broker/lender…

    Managed to find a great broker/lender company for my new home. Super happy! THANK YOU BANKRATE!

    ...

  • author
    Maggie Bennett
    Apr 30, 2021
    I think you guys just redirect us to…

    I think you guys just redirect us to other people that want to jerk us around and take advantage of us and our situation. I m so dissatisfied

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  • author
    David Burtrum
    Apr 27, 2021
    Just another bait and switch job.

    Another waste of my time.

    ...

  • author
    Olivier De Ridder
    Apr 27, 2021
    Bankrate has been a great tool for me…

    Bankrate has been a great tool for me to find the best rates for financing and refi. It's pretty incredible how much better rates you can get online, and bankrate makes it easy to search for them.

    ...

  • author
    layn
    Apr 26, 2021
    Bankrate is mostly

    Bankrate is mostly, annoying advertising.

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  • author
    Tim Braman
    Apr 25, 2021
    Lots of ads and offers

    Lots of ads and offers Misleading effort to get an offer Too frequently get the ‘no offers available, Mostly a waste of my time

    ...

  • author
    Las Vegas Entertainment
    Apr 25, 2021
    I like your site very much

    I like your site very much. I trust and appreciate the information that you share. I'm trying to get my daughter to utilize all that you offer so that she can learn some well needed information on finances.

    ...

  • author
    Tim Nelson
    Apr 24, 2021
    I use Bankrate when I want to find the best mortgage rates.

    I use Bankrate when I want to find the right company to refinance a mortgage. There are two flaws: 1. even though I enter that the property is a rental, I get rates for owner occupied. 2. Not enough data transfers to prospective companies. I have to re-enter too much data.

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  • author
    Tara Campbell
    Apr 22, 2021
    Absolutely no response from customer…

    Absolutely no response from customer service. Obviously don't care about potential customers, so who would risk becoming a customer? Not me.

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  • author
    Rondolph Mcdonald
    Apr 22, 2021
    Good information

    Good information

    ...

  • author
    Olena Stetsura
    Apr 21, 2021
    Poor presentation

    We had an appointment with Branch Banker Crista Cochrac. We were shopping for Home Equity Installment Loan. Very poor presentation, very unknowledge banker, very disappointing experience. We could not get any questions answered, and after 15 minutes of out time we learned that the product we need is currently unavailable.

    ...

  • author
    Geraldine Williams
    Apr 20, 2021
    false info.you are not helpful at all.you say…

    you are not helpful at all.you say credit scores poor or no score you work with but thats not true.

    ...

  • author
    Lynn Lion
    Apr 20, 2021
    good stuff!

    I do not have a lot of mortgage/refinance/banking experience. This site provided very helpful info. Also I do not think it is biased info. It wording is understandable for the 'average' person. Would like to see more in depth on insurance 'bundling' & other topics

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  • author
    Carrie Kennard
    Apr 20, 2021
    I have been using Bankrate for years…

    I have been using Bankrate for years now. I particularly enjoy using the calculators. I used the 401K calculator, and the mortgage calculator the most. I was able to plan my retirement based on the calculations.

    ...

  • author
    Issam Abu-Izz
    Apr 20, 2021
    Rates provided by Bankrate are not what lenders provide

    It is a complete waste of time. You provided rates and then when the lenders call they give you a totally different rate that is much higher.

    ...

  • author
    Brian Nzai
    Apr 20, 2021
    My experience so far

    Fantastic. Loving it so far. Very educative.

    ...

  • author
    David
    Apr 19, 2021
    I got the information I needed and even…

    I got the information I needed and even more! They have a dashboard and a course for refis! They help compare mortgages!

    ...

  • author
    Shelly Bennett
    Apr 19, 2021
    Confusing

    Sent me to 5k loans and it never gave an answer just a pop asking " do you need more time?"

    ...

  • author
    Dallas NetGuy
    May 03, 2021
    RUN AWAY!!!

    Bankrate was the worse idea I have ever had. All I wanted to know is what might be out there. They immediately sent my information to a number of banks and my phone has not stopped ringing. I didn't get anything out of this that is comes close to being worth the frustration. Update: It's been 2 weeks and I still get multiple unsolicited calls per day. They even use their response to this review as a shameless advertisement and include their website information. They say there is a way to do this without being contacted but they don't say how. This should always be an opt in not an opt out anyway. Otherwise you are driving people away when you could be increasing business.

    ...

  • author
    Jeff
    Apr 19, 2021
    Bank Rate is a Scam

    Waist of time filling out my personal info for a small personal loan and got advertisements to purchase my credit score joining credit advise and monitoring. disappointment and scam. did not even say anywhere no offers..at least I would know where I stand.

    ...

  • author
    mandee1964
    Apr 19, 2021
    👎👎👎👎👎

    Not helpful at all

    ...

  • author
    Charles
    Apr 19, 2021
    You denied me a loan and i have a 650…

    You denied me a loan and i have a 650 credit score yo u don't want my feedback

    ...

  • author
    Raymond+C
    Apr 19, 2021
    Excellent source for current rates and offer comparisons

    I was able to know what the current loan terms are and then I was able to obtain a loan with confidence by comparing offers. And, all was done quickly and without confusion!

    ...

  • author
    LouEllen Gradney
    Apr 18, 2021
    The interest rates are too high

    The interest rates are too high

    ...

  • author
    GC
    Apr 18, 2021
    The redesign is useless

    The redesign is useless. I will not be returning to Bankrate.

    ...

  • author
    Chris Lloyd
    Apr 18, 2021
    Looks great keep blue as color and…

    Looks great keep blue as color and incorporate small amounts of green and some orange 🍊 as well for skyscrapers Cardosos Cleaning Connecticut ✅💙💵

    ...

  • author
    customer
    Apr 17, 2021
    Bankrate provides us important and…

    Bankrate provides us important and updated informations. It's my principal source of financial knowledge.

    ...

  • author
    Kimberly Dudek
    Apr 17, 2021
    I really dont have anything to add to…

    I really dont have anything to add to my experience one way or another.....

    ...

  • author
    Michael
    Apr 17, 2021
    Interest rates

    Interest rate offered to consolidate is higher then all of my interest rates by over 10%

    ...

  • author
    Jacqueline Scott
    Apr 17, 2021
    Did not help me to get a small loan

    Did not help me to get a small loan

    ...

  • author
    Tyler
    Apr 16, 2021
    Excessive Calls

    There is no contact option and they require a phone number which they say will only be shared with their partners, so you will get carpet-bombed with calls. I just wanted to see rates and to communicate via email, but again, that's not an option, they will keep calling you over and over.

    ...

  • author
    Russell Neitlich
    Apr 16, 2021
    I no sooner hit enter and my phone…

    I no sooner hit enter and my phone rings from a robo call. The call by the same people 4 to 5 times with messages. Obnoxious

    ...

  • author
    Andrew LaCroix
    Apr 16, 2021
    Too much effort to take a quick survey

    Too much effort to take a quick survey. I wanted to look at a survey to see if I am knowledgeable and on-track for retirement. I had to sign up for an account to track all my other accounts to perform this. I felt a little mislead by the email I received for the survey.

    ...

  • author
    Tony
    Apr 16, 2021
    Unable to sign on

    Unable to sign on. I tried forget password and although I get a message that a link will be sent, I never received any link after numerous tries.

    ...

  • author
    jimmykaniyaly
    Apr 19, 2021
    Useless site

    It says we will get the rates. But for that we have to inform all the details and our phone number. Once we give the phone number we start getting 100s of calls. Why cant you show your rates directly on your websites. If it is acceptable, we will contact you and then you can run the credit and give the final rates. They replied that I can see the rates in the link. So I click the link to see the rates and entered all my information. Enter my cell number also to see my quote. Then it says I will get phone calls to get the rate. SO I wasted my time and I marked all such calls as SPAM. better to go to any standard Bank's website like Bank of America or Wells fargo or chase Bank, we can get even the Loan estimate by email. I want to repeat that this website is SCAM

    ...

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