The listings featured on this site are from companies from which this site receives compensation. This influences where, how and in what order such listings appear on this site.

Better Review

Top-rated lender with no fees or commissions

Reviews 1,450

This site is a free online resource that strives to offer helpful content and comparison features to our visitors. We accept advertising compensation from companies that appear on the site, which impacts the location and order in which brands (and/or their products) are presented, and also impacts the score that is assigned to it. Company listings on this page DO NOT imply endorsement. We do not feature all providers on the market. Except as expressly set forth in our Terms of Use, all representations and warranties regarding the information presented on this page are disclaimed. The information, including pricing, which appears on this site is subject to change at any time.

Nadav Shemer
Nadav Shemer
Jul. 15, 20214 min read

Better summary

Better Mortgage Corporation is a direct lender that uses technology to provide a fast and transparent digital mortgage experience backed by customer support. It was founded in 2014 and is backed by big-name investors including Citi, Goldman Sachs, Kleiner Perkins, and American Express. To date, it has originated more than $2 billion in conventional mortgage loans.

Pros

  • Almost entirely digital process
  • Algorithm reduces importance of credit score
  • No origination or lender fees

Cons

  • Not available in all 50 states
  • No government-backed loans
  • Better may transfer your loan to another service provider
Betterat a glance
4.6

Editorial score

Customer Service and Support

7 day a-week phone support

5.0

Variety of Loan Types

Purchase, Refinance, Jumbo

4.0

Variety of Products

30-year, 20-year, and 15-year fixed rate and 10/1, 7/1 and 5/1 adjustable rate

5.0

Online Experience

Helpful online resources, very easy to use website

5.0

Geographical Availability

Available in 43 states

4.0

Visit Better

Better Mortgage at a Glance 


Direct lender or marketplace?Direct
Loan types:

Purchase, refinance

Featured LoansConventional
Repayment terms:

 15-30 years, 5/1, 7/1, or 10/1 ARM

Minimum Down Payment:

 3%

Minimum Credit Score:  620+
Suitable for: Minority homebuyers frozen out by traditional lenders

Overview

Better Mortgage is a lender for the digital age. It’s one thing to offer online applications; Better Mortgage goes a step farther, utilizing a proprietary algorithm to quickly assess and approve home buyers from a diverse range of backgrounds. Thanks to its mostly digital platform, Better is able to save on overheads. This allows it to charge borrowers no origination fees, no lenders fees, and no commissions. This platform really is digital from start to finish. You can log in anytime to see where you are in the process and what can be done to keep things moving.

Suitable For?

All types of borrowers that meet the minimum credit score requirement stand to benefit from Better’s streamlined online mortgage process. However, the group that stands to benefit most are minority borrowers. As Fortune noted in their review, Better’s customer base is dominated by groups like single women, minorities, and LGBT couples who have traditionally found it difficult to get approved by mortgage lenders.

Types of Loans/Products

Better Mortgage offers conforming loans only, with a choice of fixed or adjustable rate mortgages. In addition to conventional mortgages, it offers a wide range of other products and benefits.

Here are the other products:

  • Better Real Estate. Matches you with a trusted real estate agent. Tell Better what you’re looking for, then it will match you with a specialist and pass along the savings to you (up to $2,000 off closing costs).
  • Better Settlement Services. Once you’re far enough in the process to think about third-party closing costs, Better can help match you with affordable third-party services. Its nationwide notary network can meet you wherever you’d like.
  • Better Cover. Whether you’re buying or refinancing, all Better loans need homeowner insurance. Fortunately, Better can match you with the right carrier in seconds, using the information you already provided in your application. You don’t have to do anything except decide whether to accept.

The Application Process

Better's application process is entirely online and takes only about 3 minutes for house hunters who are just looking for basic pre-approval, although the website indicates that it takes up to 2 hours if you are shopping for a home and 30 minutes if you've found a specific property to buy. The application for refinancing takes just 3 minutes.

Once you’ve answered basic questions about your financial situation, home equity, or prospective property, you’ll be sent an initial loan estimate and connected with a dedicated loan officer for more in-depth support along the way. Once you’ve carried out a list of tasks which you’ll receive with your loan estimate, you’ll be able to request to lock in a rate. Better usually closes on a mortgage loan within 3-6 weeks after rate lock, often 10 days faster than the industry average.

Rates and Terms

Better’s repayment terms are 15, 20, or 30 years, with 5/1, 7/1, and 10/1 options for adjustable rate loans. Since all of Better’s loans have no prepayment penalties, you can pay the loan back sooner than the end of the repayment term if you wish.

Average closing costs are $3,598 in third-party fees for a purchase loan, or $1,824 in third-party fees for a refinance loan.

Better’s rates are extremely competitive. Most of all, it offers real-time, transparent rates on its website, without having to make a formal request. 

Help & Support

Better offers a single, dedicated loan officer to every applicant to help you through the loan process. In general, you can get in touch with Better’s customer support by email at hello@better.com, via phone, or schedule a convenient time for a representative to call you back using the online form. Both your loan officer and general customer support are available from 9am to 9pm ET Monday-Thursday, 9am to 6pm ET on Friday, 12pm to 4pm ET on Saturdays, and 12pm to 6pm ET on Sundays.

Better offers plenty of information on the website with an easy to find and easy to navigate FAQ section and lots of educational resources.

Ph: (415) 523-8837

Summary

Better is one of a handful of tech-driven digital mortgage lenders disrupting the traditional mortgage industry. With a speedy loan approval process, competitive APRs, and no origination/lender fees, it’s an option worth considering if you’re in the market for a loan. Although it imposes the same minimum 620 credit score characteristic of most lenders, its algorithm makes it more favorable to people in the 620-700 range than its rivals.

FAQ

Q: Will Better service my mortgage? 

A: Yes, but not necessarily for the entire lifetime of the loan. At some point, Better might transfer your loan to a permanent servicer. It has a large roster of servicers and mortgage investors, including major US banks, government-sponsored entities, and specialized servicing firms. Better will notify you if it transfers your loan to a third party.

Q: Does Better offer commercial or construction loans? 

A: No, there are no commercial construction loans at this time. 

Physical Address

Better Mortgage Corporation

459 Broadway FL 5,

New York, NY 10013

Visit Better

Nadav Shemer
Written byNadav Shemer

Nadav Shemer specializes in business, tech, and energy, with a background in financial journalism, hi-tech and startups. He enjoys writing about the latest innovations in financial services and products.

Better
Better
GreatReviews 1,450

Trustpilot reviews

See what some costumers are saying about Better
Better
GreatReviews 1,450
on
Excellent
75%
Great
5%
Average
3%
Poor
1%
Bad
16%
  • author
    Tori
    Sep 16, 2022
    Straightforward, good company

    Good company. Their staff was nice and mostly knowledgeable. My only issue was that I had to pay $600 for an appraisal just to compare lenders. I went with the other lender and couldn’t figure out how to get my $600 refunded. A year later I finally filed a complaint with BBB and they quickly issued a refund. Highly unusual that you would need a refund and despite this, I highly recommend using Better.com. As an underwriter, I am intricately familiar with the lending process. There were several things I was required to provide that were to check a box rather than a true need. This is where I didn’t feel their staff understood enough of underwriting to be able to leave off the non-essentials that add no value and waste your time. They have a team that makes sure all boxes are checked BEFORE you go to underwriters…and those initial people don’t underwrite, so they have no concept when you try to explain why that particular piece of info is irrelevant and not required by law. And I confirmed that these items weren’t “required” because the other lender (that ended up closing my loan) never asked for them. All in all, the rate I got from Better was umm…slightly better. I went with the other lender because they seemed more experienced and mostly, he told me I would close 2 weeks early. In hindsight, I would take the hassle of digging out some extra docs for the lower rate with and straightforwardness of Better.com. The other mortgage broker showed his fee as $1000, gave me several disclosures showing $1000 to him…until the day of closing, then slipped in a new disclosure with a $4250 fee to him. (This fee from Better would have been $500) So my choice was to cancel closing and lose my house that had a backup offer waiting, or close and pay him his illegal $4250. (They cannot legally increase fees within 5 days of closing). I closed and paid it. And six months later - before I found time to report him for violating lending laws - the mortgage company realized it and sent me a check for $4250. So as a banker, I would recommend Better.com. And will use them if I ever buy another house. Brokers can be sleazy and I feel that Better.com is a good company that follows the rules that are designed to protect you. They don’t have brokers. You pay them $500 straight up versus a broker getting paid $4250 for collecting your paperwork and emailing it to the lender. And it turns out, my mortgage would have closed on the same date no matter which lender I chose. They all set the date to what the contract said and made zero effort to close before that date. Although one lied and said we would close earlier and Better told the truth.

    ...

  • author
    Sergey Lyashenko
    Sep 09, 2022
    Great service, really recommend

    The overall experience was outstanding—a friendly platform with good technology. And the excellent team ready to help if any questions apperar. I was impressed by how easy the mortgage process was to deal with.

    ...

  • author
    Lisa
    Aug 30, 2022
    My Better Review

    Everyone I worked with (Joe Laughon, Alyssa Segui, and Courtney Beacham) was very responsive, and their answers to my questions were complete and helpful. Alyssa Segui was especially helpful. I especially like the dashboard and the task list that made it very easy to keep up with what needed done throughout the process.

    ...

  • author
    Akhil Oniha
    Aug 20, 2022
    Fantastic home buying experience

    Nothing but good things to say about my experience with Better. The website is very intuitive and user friendly. The Better team worked exceptionally fast in requesting and processing all the necessary documentation to keep my purchase on schedule. Special thanks to my Home Advisor Mr. Andrew Fernandez. He was highly responsive to all my inquires and I always felt well informed during every step of the buying process. I can say unequivocally that this was the best home buying process I have ever undertaken and I'm certain that when an opportunity arises to refi or if I need to purchase another home, I will be looking to use Better's services again. Kudos to a company that truly lives up to their name.

    ...

  • author
    Chuck Hoskins
    Jul 15, 2022
    Making the Dream possible

    The pre-approval process was seamless and even thou a few hiccups occurred, the team at Better was committed to seeing it to the end. Ankit was fantastic and I appreciate the whole team at Better. Thank You!

    ...

  • author
    Kyle
    Jul 14, 2022
    Overall - Good Experience

    The process was easy. Terrence Wolfe communicated often and honestly throughout the process. The task manager was simple and easy to use.

    ...

  • author
    Aaron Stevens
    Jul 09, 2022
    45+ days past closing, not settled

    I’m at 45+ days past closing and some of debts have still not been paid off due to the slow and lax settlement process from better mortgage. Stay away and re-fi or purchase locally.

    ...

  • author
    Thomas Healy
    Jun 19, 2022
    I DO NOT RECOMMEND BETTER.COM…

    Better.com mortgage company‘s quickly ordered an appraisal that I paid $550 for. Then denied my loan. I absolutely do not recommend this company

    ...

  • author
    Rob
    Jun 13, 2022
    Overall a smooth and mostly painless process

    Ankit was my loan officer, and was great throughout the process. At certain points I needed help navigating what was needed, and he was readily available to either chat, text or email. We were able to move fairly quickly through the underwriting process, and closed on time. The underwriting process was a little frustrating at times as additional information became needed, but Ankit really helped resolve a few issues and keep things moving. On his end, it was a great experience overall.

    ...

  • author
    Jonathan Lankford
    Jun 13, 2022
    A horrible experience from beginning to…

    A horrible experience from beginning to end. I applied for a mortgage with Better and initially found the pre-approval process smooth and the online account dashboard very user-friendly. That's the sum of my positive experience. I opted to use a recommended Better real estate agent so I could take advantage of some perks they had to offer by using their lending and real estate service in tandem. One problem with this was that neither my home loan representative nor my real estate agent was local to the area. The home loan representative was out of state, and the real estate agent was in downtown Nashville in Davidson County (while we were looking to buy in Sumner County). This made most of the communication happen by email or SMS. My first home loan representative with Better never communicated with me. I had questions about the approval process, so I emailed him. Then called him and left a voicemail. One week went by without a response, and Better had to assign me another home loan representative. My Better real estate agent was Tracey Gracey. We toured three homes together with my dad, who was a retired real estate agent. My dad noticed possible issues with the houses that Tracey Gracey did not. When we decided on a home, since most of my communication with Tracey Gracey was by email, I didn’t fully understand the buying process. She recommended I put up to 5% in earnest money, so I did. But my dad thought it was very risky putting that much up, and after getting a thorough explanation from him, I agreed. I wish Tracey would have been as thorough. During the inspection, my dad and I were in attendance, but Tracey Gracey was not there until much later. In fact, the seller had to leave her house keys with my dad, the father of the buyer. She eventually showed up the last 20 minutes of the inspection. The seller’s agent advertised the home as coming with the appliances, but Tracey Gracey did not recommend that the appliances be listed as part of the property in the sale agreement. My dad advised me to get an amended sales agreement detailing every appliance that was to be left with the property. Tracey said that wasn’t necessary, so I had to tell her outright to get the paperwork done and contact the seller’s agent about it. After a few weeks of house hunting, we signed the sale agreement for a home. When it came time to move from pre-approval to verified approval, Better changed their mind and decided not to give me verified pre-approval for the amount that I was originally pre-approved for. Nothing changed regarding my employment or finances. My 2nd home loan representative with Better said that my wife could not be a co-borrower because she did not have a credit score at all, despite having been pre-approved by the 2nd home loan representative. He advised us to apply again but with myself as the only borrower. When I reapplied, I was assigned yet another home loan representative. This made it my 3rd representative with Better. In the end, I could not get approved for the amount I needed. I was left with 5 business days to find a lender who would give me verified approval for the amount I needed. And I found that in Rocket Mortgage. Rocket Mortgage had me approved and the underwriting started in less than 24 hours. By the closing date, I found out that Tracey Gracey had been fired even though I had not yet given any feedback. I am not sure what happened there. My second real estate agent with Better was Taketia Morgan. We met at the property for a final walkthrough, and she asked me if I wanted her to be present for the closing. I thought, “Isn’t it your job to present at the closing?” So that was my experience with Better. 3 home loan representatives and 2 real estate agents. No one did their job correctly, and they still got paid 3% commission. My dad helped me like a real estate agent, and Rocket Mortgage got my home loan done for the closing. Lesson learned? Use a local real estate agent and local home lender that everyone knows face-to-face.

    ...

  • author
    George Bell
    Jun 07, 2022
    Better was able to provide good rates…

    Better was able to provide good rates and the process online went smoothly and was self explanatory. Being able to use Better for home owners insurance was also a plus. The drawbacks are that communication is sometimes difficult and you may have to wait a day to hear something. Doing a closing on a property that was out of state presented some challenges for getting information in time to make the process efficient.

    ...

  • author
    Ricki Debs
    May 25, 2022
    Better was in fact better...

    Better was in fact better than the others in many ways. The team there was excellent at communicating and keeping us up to date on everything. The user interface was also easier to use than the other company we were looking into. Better's rates were pretty competitive too. But what I liked most about this company was that even though they were naturally trying to get our business, they seemed like they were honestly doing what was best for us. Our contact at the end of the process, Pratik, was more than helpful whenever I had questions for him and I really appreciated all that he did to help make this process easier for us.

    ...

  • author
    Kevin Bowden
    May 20, 2022
    Mortgage Side is a Mess

    The real estate side of Better was wonderful. The title company was great. The mortgage side of better was absolutely awful. The stress this team gave me made me lose 10 pounds and sent me into a panic attack. Our Home Advisor changed multiple times, and the one we had at the end was completely incompetent. She gave us wrong information multiple times. She did not seem to understand the process or the details of our loan. She did not communicate to us in a timely manner. In the week leading up to closing there were multiple issues with our ICD and she kept promising that it would be fixed the next day and it never would be. Things got so bad that the morning of our closing things still were not fixed and she was not communicating at all. Our real estate agent had to step in and navigate the process for us because our Home Advisor was so incompetent. Our real estate agent is the only reason we were able to close on time. Someone seriously needs to look at the Mortgage side of Better and our Home Advisor as this was one of the worst experiences I've ever had.

    ...

  • author
    customer
    May 17, 2022
    Quick and easy everything was explained…

    Quick and easy everything was explained and went smoothly.

    ...

  • author
    Ryan White
    May 17, 2022
    Better was by far the most transparent…

    Better was by far the most transparent and informative lender experience I could imagine. Every step and need was communicated so well. The process was clear and accessible, there was no one running away to magically calculate nonsensical figures. Everyone involved was honest, forthright, made certain I was comfortable and promptly answered all of my questions.

    ...

  • author
    Andy Munoz
    May 09, 2022
    THANK YOU!

    Byron recently helped me close on my dream home, and I want to share what a pleasure it was having him as my home advisor. Byron's empathy, patience, knowledge, diligence, and client service exceeded my expectations. After my experience with Byron I will not hesitate to recommend Better to my network, as well as use your services in the future. Byron, keep doing what you are doing! Thank you for all your support throughout this process!

    ...

  • author
    Nick Portokallidis
    May 04, 2022
    Horribly immoral company

    Extremely pushy, customer service is only until they get you sign. Avoid for your own sanity

    ...

  • author
    Seun Aremu
    May 04, 2022
    They lacked consistency

    I never spoke with Emily. I’m not sure why she is now asking me for a review. Also better homes switched advisors multiple times and during the transitions documentation was lost.

    ...

  • author
    Marina Barsegyan
    May 02, 2022
    Perfect for a first time home buyer and…

    Perfect for a first time home buyer and the lowest interest rate. I had a great experience with the whole team! Thank you for making the house buying process less stressful for a first time home buyer. So much support with helping me to understand the process.

    ...

  • author
    Blake Johnson
    May 02, 2022
    Very seamless refi process

    Very seamless refi process. Very prompt communication.

    ...

  • author
    Jo
    Apr 30, 2022
    Review

    Matt did a great job with the entire process. Have recommend Better to several people in the past 3 months.

    ...

  • author
    phil
    Apr 27, 2022
    werwerwerwe werwerwerwe werwerwerwe…

    werwerwerwe werwerwerwe werwerwerwe werwerwerwe fgfdfge

    ...

  • author
    James McCoy
    Apr 26, 2022
    Better Mortgage was great to work with

    Better Mortgage was great and easy to deal with. Viv and her team made what could be an extremely stressful process as smooth as possible.

    ...

  • author
    JF
    Apr 23, 2022
    Amazingly Fast and incredible…

    Amazingly Fast and incredible communication throughout the process. However, after I signed, communication stopped, and I had no idea what to expect. It seems that there were some personnel changes during my closing. Regardless, the process was completed extremely fast and I would definitely use Better again.

    ...

  • author
    A buyer
    Apr 22, 2022
    This was our easiest purchase ever

    This was our easiest purchase ever. Our rep always replied to our questions quickly. Had no delays and we were able to close early.

    ...

  • author
    NAGOOR SAHEB SHAIK
    Apr 20, 2022
    My Dream Home with better.com

    Aliyah is my loan agent for the dream house i was building . She is very responsive and attentive and went to great lengths to get me the best rates and rebates . Answered all my questions and was available whenever required. Its been a great experience working with her team and would definitely recommend.

    ...

  • author
    sahil soni
    Apr 18, 2022
    Whole process from locking the rate and…

    Whole process from locking the rate and closing from start to end was smoothness . Matthew was great from the beginning to end. I will definitely recommend better mortgage .

    ...

  • author
    Patty Lee
    Apr 16, 2022
    Better mortgage streamlines mortgage…

    Better mortgage streamlines mortgage process, making every tasks transparent and accessible to the borrower. The application progress/review process are being tracked constantly. The Home Advisor is very proactive, communicative and responsive. Besides the competitive rates, I feel at ease and in control through out the loan application process. I had great experience and would recommend better mortgage to anyone who is looking for a mortgage lender.

    ...

  • author
    Masood
    Apr 14, 2022
    Got the best rate for 30-year new…

    Got the best rate for 30-year new purchase mortgage. The process was super easy to follow and their website is great to follow the progress and the review process was fast. I closed in 3 weeks seamlessly! The only thing I recommend is to not complicating your financials and only put stuff in your application that is easy to show a proof for otherwise the process takes more time! If you have a good credit this is the way to go! The other thing is to also schedule phone calls with your loan officer so you can touch-base throughout the process and make sure you are on top of everything…they are not available to talk anytime you want them.

    ...

  • author
    Sara Aiuppy
    Apr 11, 2022
    Angela Palchowski went ABOVE & BEYOND…

    Angela Palchowski went ABOVE & BEYOND as a realtor! She was patient, kind & showed us about 20 homes until we found the one for us. She knew what we were looking for and helped us through the entire process through Better. She was AMAZING! We would recommend her every single time! Amber who was on the mortgage team made it seamless as well. This was the easiest process for us! Thank you!!!!

    ...

  • author
    Jared Trog
    Apr 10, 2022
    Better.com was easy to use

    Better.com was easy to use, had wonderful advisors to work with and helped us close quickly on our refi. We would definitely use Better.com again.

    ...

  • author
    Richard Cinetti
    Apr 07, 2022
    I had the greatest experience with…

    I had the greatest experience with better mortgage . Katherine was fantastic, she stayed with me and helped me the entire process. If I didn’t understand something she helped me through it . There is nothing bad I could say . Again wonderful experience !

    ...

  • author
    Tom Stuckey
    Apr 05, 2022
    Interesting process

    I chose Better and the Cash Offer program with the specific goal of being able to put more money down on my new place with the proceeds of my sale of my previous residence. Between the various business units of Better, subcontractors, and the title companies, I had to do far more integration and coordination than planned. Moreover, the specific goal was not met as the amount on the closing documents was not updated, and I was unable to apply the full amount as a down payment

    ...

  • author
    Richard Rodriguez
    Apr 05, 2022
    Mortgage refinance

    Tyler Weisman was great always available to answer any of my questions or to adress any concerns. He really showed dedication to my goals with my mortgage refinance. I will definitely recommend better mortgage. Thank you

    ...

  • author
    Lynn S.
    Apr 05, 2022
    Working with Better was seamless

    Working with Better was seamless, efficient and very easy to do. The portal was easy to use and the paperwork that was necessary to process approval of the mortgage was clearly defined. Communication was consistent. The staff was helpful whenever questions were asked. Closing went smoothly. I would highly recommend using Better Mortgage.

    ...

  • author
    Hayes M.
    Apr 04, 2022
    Better.com made our home loan process…

    Better.com made our home loan process extremely easy. Everything was virtual and efficient. 10/10 would recommend.

    ...

  • author
    Ilya Yuzefovich
    Apr 04, 2022
    Brian Wu was awesome

    Brian Wu was awesome. Was easily available every step of the way. Whole process was relatively painless.

    ...

  • author
    Teri Rubin
    Apr 04, 2022
    Nora was so professional and well…

    Nora Maloney was so professional and well mannered. I enjoyed working with her. She went above & beyond for me. She was confident and always went out if her way to keep me informed and answer all my questions. She never kept me waiting long for answers to my many questions !

    ...

  • author
    Courtney Davidson
    Apr 01, 2022
    Best mortgage process ever!

    This was the best refinance process EVER! Kaycie and Kyle were incredible. The Better platform also allowed me to lock in my rate when I wanted to and see my options on discount points LIVE. This is my favorite part about Better Mortgage. I was also able to refi in three weeks and Kyle kept everything moving fast and seemless. I will 100% use Better on all my future mortgages and refinances.

    ...

  • author
    JAKOB REICH
    Apr 01, 2022
    a lot of redundant paperwork

    a lot of redundant paperwork, but is set off that it's all online. overall very good experience. staff was great Pratik, my loan officer was outstanding. overall grade A-

    ...

  • author
    doug wells
    Mar 29, 2022
    Amber, Michelle, Ty

    Amber, Michelle and Ty were so helpful. It's a stressful process and they were great. Thanks, Doug Wells

    ...

  • author
    Prasad Bhoite
    Mar 29, 2022
    Feedback

    I had a great experience working with Better mortgage team while getting my loan approved. At the outset, the Better mortgage portal is super easy to navigate. My assigned loan team Mr. Ben Sinegar and Mr. Neal Kowalsky were extremely efficient, professional, and polite. There turn around time was super fast. Overall, I will grade Better mortgage A+. Thank you for your service and professionalism. I appreciate it.

    ...

  • author
    Rachel Marsh
    Mar 24, 2022
    Absolutely the best experience!

    Absolutely the best experience!

    ...

  • author
    Eric Williams
    Mar 23, 2022
    Better Mortgage is the new and best way for Homebuyer experience

    This was one of the best experiences I've had with a company. Instead of having one person, who may not be available, I had a whole team who assisted me throughout the entire process. That is important especially for first time homebuyers. Better's process is head and shoulders above other lenders and more people should know about them.

    ...

  • author
    Tomas La Benefica Luyano
    Mar 22, 2022
    Hello everyone

    Hello everyone, my name is Tomas and i just did the purchase of my House with the help of BETTER MORTGAGE, when i first hear about an online lenders and from far, it didn't sound good to me, but the experience i just got from them during the whole entire process couldn't be Better, i even tried local lenders as per my Realtor consideration and i saw the Big difference with Better. I couldn't believe that i got the best deal by shopping for a lender online , not only that,I got the best lower interest after comparing with other lenders , they service is unconditional, a great team of people that are there always to help in the best way, I do not have any complains at all otherwise i would of state it here as well,their platform or portal is easy to work with, I'm so proud that i took the right decision to keep on working with Better Mortgage all i can say that they are one of a kind, not only my family and friends couldn't believe it , also my realtor ended up saying wow,, what a service Tomas this have been a real deal for you and i was also impressed with all their service, the only thing i didn't like is that you have to schedule a call to be able to talk to your representative and i understand that , its because of the volume of work they have, but for sure they will always call you back as soon as they can, i will recommend Better Mortgage as one of the top online lenders and I really thank you guys so much for all of your time and effort to make my dream come true.

    ...

  • author
    Len Mendoza
    Mar 21, 2022
    Highly recommend Better.com and the overall experience can't be beat.

    The process was very transparent from the beginning until the end. Better's online Dashboard is so easy to use, which made the process easy to manage and track. Also, our Loan Advisor, Tania Monjazeb, was exceptional and a joy to work with. Communication was really great and when needed, it was easy to schedule a call when questions arose. Would highlight recommend Better.com!

    ...

  • author
    Mark Ranneberger
    Mar 21, 2022
    Solid Online Mortgage Experience

    Overall, Better was a solid experience. Closed a day late but everything can't be perfect when your mortgage lender lays over 4,000 people. They tried hard to compensate and I liked having all my information in one portal online.

    ...

  • author
    Mayur
    Mar 21, 2022
    Better provided an excellent service…

    Better provided an excellent service throughout my home buy process. Customer service representative were very professional and didn't hesitate to answer all my questions. Better.com website is very user friendly. I would highly recommend 'Better' for anyone who is interested to purchase a home.

    ...

  • author
    Raj
    Mar 21, 2022
    Great experience!

    Just closed with Better last month on a new construction. The process could not have been smoother. I believe it depends a lot on who your home advisor is. In my case, I worked with a wonderful home advisor who was very patient and took care of everything in a timely manner.

    ...

  • author
    Lisa Martinez
    Mar 20, 2022
    Edith and Christofer were very…

    Edith and Christofer were very professional and attentive when I had questions. I would definitely use Better Mortgage again. They did a great job. I feel they both worked really hard for me. I’m a satisfied customer.

    ...

  • author
    P C
    Mar 19, 2022
    Imani C. - Outstanding Home Advisor

    Imani C. was an outstanding home advisor. I am very appreciative of her assistance through the refinance process, and I would not hesitate to recommend Better based on the excellent service provided by Imani.

    ...

  • author
    Benedict
    Mar 18, 2022
    Out of 7 lenders we chose Better

    Out of 7 lenders we chose Better I'm meticulous about my own finances and wanted to make sure we went with a lender who would be easy to work with and help us make the best decision financially. I found both at Better. Our loan officer was easy to work with and was very responsive to our needs and questions. We worked with them for a year since our new build kept being pushed back and I'm so glad we went with them. Their policies are much more flexible than any other lender I could have found locally. We are saving tons of money by closing a loan with them. The only potential issue going with an out-of-state lender is maybe not having as close of hand-holding through the whole process. However their portal is easy to use and as long as you get what they need quickly it's a very straightforward process. One item Better could improve at is coordination between the client, loan officers, and underwriters. There were a few times where we'd tell one person one thing, but the actual change had to happen through another person and it didn't get done correctly. However these were fixed by the end and were just a minor inconvenience. I'd recommend Better to anyone.

    ...

  • author
    Luis Estrada
    Mar 17, 2022
    This was my third transaction with…

    This was my third transaction with Better and they simply keep getting better and better. The online plataform is great and simple to use. The communication with team is seamless. If you are savvy with electronic communications you will love working with better.

    ...

  • author
    EC
    Mar 15, 2022
    worst mortgage experience ever

    worst mortgage experience ever

    ...

  • author
    jflorence
    Mar 14, 2022
    The process went very smooth

    The process went very smooth. Brian and his team were very responsive and kept things moving to aacomplish the refi.

    ...

  • author
    Patricia Smith
    Mar 14, 2022
    Austin’s assistance and professionalism were what made this process easy!

    This is our second time refinancing with better.com. While this was an online experience, human intervention is what sets you apart because of the nature of your business. Your people are still your biggest and best asset. Austin Thomas made this a great experience; he was amazing to work with because he was always responsive and responsible! We truly appreciated his professionalism as he made the process so easy.

    ...

  • author
    V Smith
    Mar 14, 2022
    Overall I had a good experience

    Overall I had a good experience. Better offers good customer service and very competitive rates and fees. The remote closing took more time than I was expecting due to paperwork needing to be shipped around the country but I didn't have specific deadlines, so it was fine.

    ...

  • author
    Kathleen Raymond
    Mar 13, 2022
    Highly Recommend! Incredibly pleased with Seamless approval process.

    We recently closed on our home and were so impressed with our experience using Better.com. The online portal was easy to navigate and well organized. It made it as easy as possible to provide all necessary documents and understand where we were in the process. Christian, our account representative was so pleasant and easy to do business with. He was always available when we had questions and proactive in ensuring we moved through the process in a seamless way. We will recommend Better and Christian to others.

    ...

  • author
    KEDAR MUDHALWADKAR
    Mar 11, 2022
    Albrto Garrido has been amazing and…

    Albrto Garrido has been amazing and supported me throughout the process.

    ...

  • author
    Max M
    Mar 11, 2022
    10/10 for Better.com

    Fantastic platform and user portal that helped greatly with any and all questions I had regarding the loan application, approval, and general lending agreements. Great communication from every representative I spoke with. I had enough information to make informed decisions about my loan application, it's options, and understand all of the potential implications.

    ...

  • author
    uma mahabir
    Mar 11, 2022
    Better is responsive and helpful

    Better is very through with their review of documents, very responsive and helpful. Schedule calls were very helpful in understanding the process and what are required from us.

    ...

  • author
    Carol Burton
    Mar 09, 2022
    Great Experience ever- Smooth and was…

    Great Experience ever- Smooth and was always informed

    ...

  • author
    Evelyn Harris
    Mar 08, 2022
    Ivory and her team are simply amazing

    Ivory and her team are simply amazing, super helpful, and very communicative.

    ...

  • author
    Sumit Ashtekar
    Mar 08, 2022
    Amazing job by the Better Mortgage…

    Amazing job by the Better Mortgage team, especially Danny Blue and Michael Rhodes! Our builder was pretty noncooperative and pushed us into a big-time crunch by giving us a final closing date very late (just 6 days). In just 6 days, the Better team heard us out, got the final approval done, gave the initial closing disclosure and everything else. Danny was especially helpful and has a very calm voice and heard us out. We will in a bad situation if it wasn't for Better team.

    ...

  • author
    Chris
    Mar 07, 2022
    Only think is i would have liked to…

    Only think is i would have liked to have someone who could help me on weekends and after hours. When i tried to get help, we ended up needing to schedule a time to chat with brian during business hours. I would be nice if someone was around on the weekends to help. Just a minor note really since who wants to work weekends right?

    ...

  • author
    Emily Medina
    Mar 06, 2022
    Easy like Sunday morning

    The process to complete our refinance was smooth from start to finish. Tyler was very communicative and easy to work with. I would definitely recommend Better.

    ...

  • author
    Susan Proudfoot
    Mar 05, 2022
    Very nice refinance

    Very nice refinance. Kacie Cavanaugh was completely on top of everything throughout the whole process. Love that you stay with the same person through the entire closing. Would totally recommend to anyone wanting a simple refinance who is willing to do it mostly online.

    ...

  • author
    Julia
    Mar 05, 2022
    A predatory company

    TL;DR: Better's loan service terms are very favorable to them and other lenders, but not ordinary people. Better misrepresents loan terms when pressed for details. Better is predatory, taking advantage of people's instinct to trust and ignorance of loan terms. Better rushes people to sign a loan agreement when individuals do not fully understand what they are agreeing to. Full Review: My family and I recently had a rather negative experience with them. The better agent I worked was great about making themselves available during the early part of the process, when there is not much to ask about. However, as we neared closing and needed to review documents, they were hard to get ahold of and were generally unknowledgeable about the terms of the contract. The agent I worked with frequently could not answer questions about the *124 page contract* we were expected to sign (and sent the day of the originally scheduled closing date). At one point, they indicated that since they were going to sell the loan, the original contract did not matter. This is not true. We found that if we had issues with any aspect of the contract, that simply meant we could not sign. There was zero opportunity to negotiate any aspect of the contract, regardless of how small. One of the terms indicated that if we were one day late of making a full payment, we could go into default - meaning the loan servicer could demand we pay the full loan amount at once (an impossible task for most people seeking a loan). So, if for some reason, there was a bank glitch, if I was unexpectedly in the hospital, or if I made a mistake and underpaid by $10, we could lose our home. There was no grace given in the contract. Better indicated over the phone it would take two fully missed payment to trigger that, but when pressed to put that interpretation into writing, they conceded that the original interpretation - one day late of any amount could trigger a default - was correct. There were additional loan terms that were likewise very risky to agree to. For example, 'any action' a borrower might be subject to that "in the judgement of the lender"puts the property at risk, you can be put in default. This language gives so much latitude to the lender to simply take your home and very little to the borrower. And they also wanted us to release our taxes so it could be shared and marketed. According to the better agents (who had already demonstrated themselves to be untrustworthy), I could opt out later, but that did not change that I would have to sign a contract agreeing to these terms. The better agents were like oil and silk on the phone, kindly trying to persuade me to do things I was not comfortable with, bending the truth, misrepresenting the facts and/or pleading ignorance of both the terms of the contract and U.S. law in order to get me to sign. Zero out of the 5 stars, would never recommend.

    ...

  • author
    Matt
    Mar 05, 2022
    Amazing experience- I have one of my…

    Amazing experience- I have one of my most complicated businesses, tax returns, and forms but that didn’t stop this company from closing our refi in record time!

    ...

  • author
    Valerie
    Mar 04, 2022
    It is better to do it correctly the first time

    Throughout the underwriting process, I was asked by Better to adhere to the Final Order of Divorce. The day before closing, I saw that a quitclaim deed had been prepared, rather than a special warranty deed as required by the court order. Perhaps because it was inconvenient, my request was ignored and later questioned. Unfortunately, I had to rescind the mortgage in order to get what I needed. Things came to a screeching halt. Significant expense was incurred. This difficulty could have been avoided.

    ...

  • author
    J Andrews
    Mar 04, 2022
    Amazing!

    Better Mortgage was the easiest company to work with. Whenever I had a question, I had multiple avenues to reach someone to help me- they will speak to you on the phone, text, email, or even a chat feature on their website. The approval process can seem so overwhelming but Better Mortgage has an impressive online portal that breaks the entire process down into simple tasks. I can’t imagine an easier set up than what Better Mortgage has worked out.

    ...

  • author
    Lerone Cooper
    Mar 04, 2022
    I experienced a lot of back and forward…

    I experienced a lot of back and forward and was about to give up until John told me we will make this happen. It was encouraging that John didn't give up. Despite all the back and forward and constant request for more information, I'm pleased that we made to the end. On the flip side, I'm displeased that it took so long to addressed my CD. Also displeased that I was asked to wire more money after my CD was completed. I was under the impression I was going to need a settlement attorney, actually I gave up. So happy this experience is done but it has been an unpleasant roller coaster full of uncertainty.

    ...

  • author
    Pushpita Choudhury
    Mar 03, 2022
    Had a fantastic experience with better…

    Had a fantastic experience with better mortgage and better real estate. Better helped us close in 20 days time and made us aware of the various offerings they have such as better cash offer, where better pays for the home in cash and you are able to buy the home from better with a home loan. We had an amazing team of home advisors and real estate agent.

    ...

  • author
    Erin Routledge
    Mar 03, 2022
    Great Experience

    This is the 3rd loan we have funded with Better Mortgage and they are always fast, efficient, and provide great rates. They let you know what documents they need and review them quickly after you submit them. They move as fast as you can move. I recommend them to everyone I know.

    ...

  • author
    Jo Rondon
    Mar 03, 2022
    An experiment that ended WELL!

    I decided to experiment and try Better.com for the refinancing of our home. It was a true delight! The reason I say that is because I had an excellent liaison with Garrett Schirber. Garrett always followed through, kept all his appointments and was deeply knowledgeable regarding any question I had. He was encouraging and thoughtful. I am older (72) which means I have high expectations when needing help throughout the entire process. Garrett met and exceeded all of my expectations. Garrett provided Outstanding Customer Service! The other aspect that I liked was the incredible well designed, user-friendly online system. It became easy to upload all required documents. I tried to work with another lender to have an alternative offer but it was cumbersome and not so customer focused with timing. This online solution is simple, direct and friendly to the non-tech user. Great model. I am waiting now for the last step which is to have a new lender so we can begin the monthly mortgage payments! I have suggested Better.com to a few acquaintances and will continue to suggest it for home buyers. Thanks Garrett and Better for a smooth process. Melva Jo WDRondon (Colorado)

    ...

  • author
    Marianne Toney
    Mar 02, 2022
    Mortgage

    I appreciate all you did.

    ...

  • author
    Ty Wise
    Mar 01, 2022
    Just closed on my first home

    Just closed on my first home. My home advisor, Frances, was extremely helpful and responsive through the process. Everything went quickly and when issues naturally came up as part of the process, they where resolved quickly. My questions never went unanswered or ignored, Frances always followed up with me as quickly as possible. I can't recommend Better high enough.

    ...

  • author
    JOSH ELDER
    Mar 01, 2022
    I was skeptical at first because they…

    I was skeptical at first because they are an online mortgage lender, but we ended up going with them because their rates and cash to close was a lot lower than any other place we looked into. We ended up having a great experience with Better Mortgage. The communication was great and I could easily get ahold of our home advisor. The appraisal took longer than expected, but it all worked out and we ended up being ready to close about a week and a half before we had to. We are very happy with Better Mortgage and we would definitely do business with them again.

    ...

  • author
    George Z
    Mar 01, 2022
    Better made the refinancing of my home…

    Better made the refinancing of my home a breeze. I was able to lock my rate, see the structure of my loan and signed the paperwork in just a couple of weeks.

    ...

  • author
    Peter Machnik
    Mar 01, 2022
    I was very pleased with the service I…

    I was very pleased with the service I received from Byron and Aida. They politely listened and responded to my questions and concerns promptly and seemed to be genuine. Great customer service!!!

    ...

  • author
    Ani Abramian
    Mar 01, 2022
    I am truly impressed by how Better…

    I am truly impressed by how Better Mortgage processes their Refinancing Mortgage application online. The website is very user friendly and staff is very responsive. My loan officer, Emma was very professional and communicative through the process. She worked with me step by step patiently and made the refinancing easier. I will highly recommend to my friends and coworkers.

    ...

  • author
    sidhardha madireddy
    Mar 01, 2022
    My refinance experience was great

    My refinance experience was great, thanks to Ruby from better.

    ...

  • author
    Tammer Simpkins Tam
    Feb 28, 2022
    Excellent Experience!

    Mitch and the better mortgage team were wonderful to work with. They were very helpful throughout the entire process. I would highly recommend them if you are looking to purchase a home.

    ...

  • author
    Noah Learner
    Feb 28, 2022
    Isaiah was great to partner with

    Isaiah was great to partner with. I found the process generally easy, but also found the tax payment process to be borderline infuriating as the proof that I could provide from different online portals never seemed to be enough from what the team needed to see. I also think the file uploading tool is semi broken. It "optimizes" images to a level where nothing in the image is legible. I know this because I downloaded an image that I had already uploaded and there was a start differences between the two.

    ...

  • author
    Majed
    Feb 28, 2022
    I have overall good experience

    I have overall good experience. However, I think Better mortgage needs more experience to deal with new home mortgages and builders, maybe, more direct communications with all parties. I am happy with the response of my contact, but the title company complains to me about the slow email response on the closing date. I think direct phone communication would be quicker.

    ...

  • author
    Kevin Haley
    Feb 28, 2022
    Made the mortgage process a breeze!

    I had a fantastic first home buying experience. Hunter and Hannah were there every step of the way and made my first time home buying experience a breeze! I feel very lucky to have had them on my team and would recommend better to anyone looking to buy or refinance.

    ...

  • author
    Musa Musayev
    Feb 28, 2022
    Very satisfied with service Better…

    Very satisfied with service Better mortgage.

    ...

  • author
    customer
    Feb 28, 2022
    Complicated Refinance

    Max NMLS #2019745 help me to close a complicated refinance. It was hard to explain what I need in order to close but once Max understood he was able to push the title company to modify the standard documents to resolve my unique situation.

    ...

  • author
    Evaldo Oliveira
    Feb 25, 2022
    The whole process with Better was easy, fast and straightforward!

    The whole process with Better was outstanding: clarity, transparency and constantly available are just a few words that come to mind to describe how I felt from the moment I decided to evaluate the service, to closing. Samantha and Mike were always promptly answering my questions, and in many cases reaching out just to make sure I didn't have any concerns. Kudos to all the team!

    ...

  • author
    Sandra Mc keon
    Feb 24, 2022
    booking on the site or app

    Its not straight forward to book. you have to tick box to agree after waiting a long while, but then you figure out you have to stroll through the terms to the bottom to tick agree. This takeing you around half a hour to book a class. And then if your lucky to understand what you are not doing right it could take longer. You have to agree every time you try to book a class. It very slow and you may think you have lost internet connect but you have not just very very very slow to make the booking. Also confuseing as you do not know if you should put in basket or just book the class. Spent over a hour trying to book a class and nearly gave up a numbers of times.

    ...

  • author
    Tim Stradling
    Feb 23, 2022
    Epically horrendous experience

    Horrendous experience. My rep repeatedly failed to return emails. When I called, he would not be available. When I set up a callback, his schedule was always full (for all times for months). When I left a message to call me, he'd sometimes not. And, most of all the valuation team required a roof replacement before funding the loan in W.Pa in January. My inspection said the roof was 20 yrs old, but sound. My agreement included escrow for roof replacement at closing. There was NO reason to require replacement before closing. Temp was consistently in the teens and 20s, but I needed to get a roofer to do the job now or no loan. My sales agreement said the roof replacement at escrow all along my process, but Better waited until the day before closing to say the roof MUST be replaced now. It delayed closing by 3 weeks. My seller had breast cancer getting radiation daily and lived in a hotel for those 3 weeks because she had emptied the house. There was no one who would listen to reason or logic. My rep said, "it's those other people." Our appraiser called them and said, "tell me where my appraisal says the roof is unsound and I'll take it out." Yet, they kept calling it "unliveable," when it simply was not. It is this kind of dangerous to enter into business with a company that has no logic, no reason, no integrity, and no empathy. BBB says Better gets 1.9 out of 5 for customer service, and you have to give a one - like here.

    ...

  • author
    Cedric
    Feb 23, 2022
    Cynthia and the rest of the Better.com…

    Cynthia and the rest of the Better.com were incredibly helpful, prepared, and patient. Answering all our questions through the whole process.

    ...

  • author
    Robert Andrade
    Feb 22, 2022
    Highly Recommend

    Better Mortgage provided great service and made the buying process super easy. Everything went just as they stated it would from the pre-approval process to closing. Stephanie G is defiantly the best at her position. Every time I had a question Stephanie had an answer, and she always had a way of making me feel at ease regardless of the situation.

    ...

  • author
    Steve Pomeroy
    Feb 21, 2022
    Very efficient in the way in which…

    Very efficient in the way in which tasks are presented; it made the process very easy to handle.

    ...

  • author
    Ian Taylor
    Feb 21, 2022
    Better truly is better

    Better was by far the most pleasurable lender I've worked with, not only because their service was impeccable, and advice was given freely and in an intelligent manner, but also because they gave the most in terms of value from the rate of interest on the loan.

    ...

  • author
    VK
    Feb 21, 2022
    Better.com really is better

    Better.com really is better. In a completely obscure and unwieldy process, the Better platform and customer success teams make everything easy. We had a great experience with our lending team who were super responsive and knowledgeable. I can't imagine how confusing it would have been if we had gone with a different lender.

    ...

  • author
    Anshuman Khandelwal
    Feb 21, 2022
    Better.com

    Better.com: online, very fast, quick responsive service. They will guide you on each steps, very transparent. no extra cost on closing, this is really good.

    ...

  • author
    Chris Potterf
    Feb 21, 2022
    I thought the Team at better did a…

    I thought the Team at better did a fantastic job. They took the time to answer all of our questions and address our concerns. The online portal streamlined the process and made it easy to follow and check all of the many steps in the loan process along the way.

    ...

  • author
    ROSS LINTELMAN
    Feb 21, 2022
    Awesome experience

    Awesome experience! I can't begin to say how great an experience this was. Everyone involved was top notch and closing was completed with no issues. Offer made 1/3 closed 2/9! Exactly on time (could have closed early)! Really can not say enough positive things about this! 10/10

    ...

  • author
    Elizabeth Williams
    Feb 19, 2022
    Better.com handled my refinance

    Better.com handled my refinance here in Texas, which is not an easy state to navigate. My experience was flawless from beginning to end. Every step was spelled out clearly in the site and I was alerted for every new task. As for my loan representative, Gabby is a Rockstar! She communicated e everything to me in a timely fashion. She responded to my texts almost immediately. I can't say enough about her professionalism and upbeat attitude!

    ...

    site logo

    Copyright © 2009-2022 Natural Intelligence Ltd. All Rights Reserved.

    By using our content, products & services you agree to our Terms of Use and Privacy Policy.

    NMLS Consumer Access

    Bestmoney is a dba of Natural Intelligence Technologies Inc.

    Natural Intelligence Technologies Inc. NMLS # 2084135

    CT: Mortgage Broker only, not a mortgage lender or mortgage correspondent lender.

    • About Us
    • Cookie Policy
    • Terms of Use
    • Partner with us
    • Privacy Policy
    • Contact

    Designed to help users make confident decisions online, this website contains information about a wide range of products and services. Certain details, including but not limited to prices and special offers, are provided to us directly from our partners and are dynamic and subject to change at any time without prior notice. Though based on meticulous research, the information we share does not constitute legal or professional advice or forecast, and should not be treated as such. Company listings on this site DO NOT imply endorsement. We are not a loan provider or a broker and we do not offer loans or mortgages directly to end users, but only allows users to match with lending partners and platforms that may extend a loan. All loan approval decisions and terms are determined by the loan providers at the time of your application with them. Any matching request submitted through our website does not constitute a loan application and you will have to submit a loan application to the respective lender before the lender provides you with an actual offer. We do not warrant that you will be approved for a loan, nor that you will be offered a loan with the same terms presented on our website.

    Insurance services offered through Natural Intelligence Technologies Inc.: Licenses

    Reproduction in whole or in part is strictly prohibited.