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Chase Bank Review

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Bestmoney Staff
Bestmoney Staff
Jan. 31, 20214 min read

Chase Bank summary

Chase is a household name and for good reason. This financial giant has been providing flexibility, convenience, and savings to its customers for more than 150 years, has a presence in more than 100 industries, and services millions of people. Chase has a wide offering of mortgage types, flexible repayment terms, and some of the lowest down payments anywhere. Add to that an easy online application process, and Chase is an obvious choice.

Pros

  • $2,500 closing guarantee
  • Chase Mortgage Rate Program & Relationship Pricing Program
  • Chase Relationship Pricing Program
  • Low down payment options

Cons

  • Some fees charged are higher than competitors
  • Insufficient pricing information online

Chase Bank at a Glance

Loan Types
Purchase, refinance, jumbo (up to $3M), fixed, adjustable
Featured Loans
VA, FHA
Repayment Terms 10- 15-, 20-, 25-, 30-year fixed, 5-,7-,10-year adjustable
Minimum Down Payment 3%-20%
Minimum Credit Score 620
Best For Current Chase customers

Chase Bank Chase Bank Visit Chase Bank

Overview

Chase is a well-known brand just about anywhere you go. From a solid banking option to easy-to-use credit cards, Chase provides consumers with a strong lineup of financial products to ease their lives and maximize savings. Entering the home mortgage loans field, Chase has added yet another notch on its belt to help homeowners obtain better rates, faster quotes, and easier closings on mortgages across the country. While anyone can get a mortgage with Chase, current customers will have an even easier time of it, and in a minute you’ll see why.

Best For?

Chase is a household name and for good reason. This financial giant has been providing flexibility, convenience, and savings to its customers for more than 150 years, has a presence in more than 100 industries, and services millions of people. Chase has a wide offering of mortgage types, flexible repayment terms, and some of the lowest down payments anywhere. Add to that an easy online application process, and Chase is an obvious choice.

Types of Loans

Chase offers a wide range of loan types to consumers spanning everything from fixed- and adjustable-rate mortgages to home equity lines of credit. Chase also has several low down payment loan options to choose from, like FHA or VA mortgages. Chase also has something called a DreaMaker mortgage. This is also a 3% down payment loan and comes with another $500 discount when you finish a basic homebuyer education course.

  • Credit required: 620
  • Down payments: Ranges from 3%
  • Loan terms: 10-, 15-, 20-, 25-, 30-year fixed, 5-,7-,10-year adjustable
  • Eligibility: Varies based on loan type, 18 years or older, US citizenship, employment status

The Application Process

Chase has a 2-step application process, like most mortgage providers. You can begin the process either online, over the phone, or in person at one of the local Chase branches. The nice thing about Chase is that you can get the bulk of the work out of the way online. It offers fast and easy electronic submissions of all your application documentation.

This helps you cut down on the long wait at an office. You can also track your documents and application process online. Apply online, and then a Chase representative will get in touch with you to ask you a few questions and finalize the application submission.

But the best part of working with Chase is its $2,500 closing guarantee. Chase promises an on-time closing in as soon as 3 weeks, or you’ll get $2,500.

Pros

$2,500 closing guarantee

As we explained earlier, Chase promises an on-time closing in as soon as 3 weeks, or you’ll get $2,500.

Chase Mortgage Rate Program & Relationship Pricing Program

The Chase Mortgage Rate Program offers Chase Private Clients rate discounts of 0.125% for total deposits and investments in personal accounts of $250,000 – $999,999 or 0.25% for $1 million for purchase and refinance transactions. 

Chase Relationship Pricing Program

Chase customers who move new deposit and/or investment assets of at least $250,000 to Chase may be eligible for a rate discount off Chase’s standard rates on a purchase or refinance mortgage. Rate discount is limited to one mortgage loan per customer. 

Low down payment options

Finally, Chase offers some enticingly low down payment options. As mentioned above, borrowers can enjoy down payments as low as 3% with Chase’s DreaMaker loan. There are also FHA loans that qualify for 3.5% down, and even VA loans that can land you a comfortable 0% down payment rate. 

Cons

Some fees charged are higher than competitors

While it’s a great option for most people, Chase does have a few fees that can add to the overall costs of your loan. Fees that you may have to pay include origination, application, underwriting, and rate lock fees.

Insufficient pricing information online

While you can get a good estimate of prices and rates, you won’t get a full picture of your mortgage loan rates, discounts, monthly payments, APRs, etc. online. You'll have to speak to someone directly to get all these details. This is an industry standard, however, so you can't really fault Chase for this policy.

Rates and Fees—The Bare Basics

As mentioned previously, Chase charges several fees that you should be aware of before you sign. You will be charged an application fee, but you might also be charged an origination, rate lock, and underwriting fee as well.

The good news is that you can easily get rate information and estimates on the Chase website by inputting information about the type of property being purchased, how much down payment you want to put down, what your credit score is, etc.

Repayment Terms

Chase offers several repayment options. This is great because it means borrowers can find the terms that work best for their finances and projections. Chase has fixed-rate mortgages with 10-, 15-, 20-, 25-, and 30-year terms. You can also get adjustable rate mortgages for 5-, 7-, or 10-year terms.

Help & Support

Chase has world-class customer support available from 7am – 9pm ET on weekdays, and 8am – 5pm ET on Saturdays. You can reach out via any of the several toll-free numbers. Chase also has several online resources you can take advantage of including in-depth guides, articles, and online calculators.

Summary

Chase is a reputable financial institution that you know you can trust to be straightforward, reliable, and honest. Its rates are very competitive, and Chase account holders can enjoy deep discounts and benefits as well. With an online application form to kick off the bulk of the process, Chase makes the whole mortgage loan search much simpler than ever before.

Chase Mortgage FAQs

Q: Does Chase pre-qualify people for mortgage loans?

A: Yes, applicants can get pre-qualified directly on the Chase website.

Q: Should I take out a fixed- or adjustable-rate loan?

A: That depends on your big picture plan and finances. If you want to put up your feet and stay in your home for many years, a fixed-rate mortgage will offer you consistency and reliability in rates. ARMs, on the other hand, can give you lower rates from time to time.

Q: How much will I need to pay for a down payment?

A: This varies greatly from customer to customer. The down payment amount will depend on your finances, your credit report, the type of loan you take out, how much you can afford to put down, how much your mortgage is overall, and more. Speak to a representative or use the online calculator tool to estimate how much your down payment will be.

Q: Can I get a mortgage for more than one home?

A: Yes, Chase offers both first time and multiple-home mortgages. Fill out the application form, and a representative will help you figure out your best options.

Physical Address

Chase Headquarters

270 Park Ave. New York, NY 10017

Chase Bank Chase Bank Visit Chase Bank


Bestmoney Staff
Written byBestmoney Staff

Our editorial staff consists of writers who are knowledgeable about financial services. We specialize in simplifying the process of choosing the right provider for your needs.

Chase Bank
Chase Bank
PoorReviews 73

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  • author
    Tisya Sethi
    May 11, 2021
    JP Morgan Chase Co in India is one of…

    JP Morgan Chase Co in India is one of the biggest investment banks. It's majorly supports corporate banking business in India. It's a great place to work for in the domains of finance, technology and operations. It's work culture is great and employee friendly

    ...

  • author
    Lupita Dehne
    May 07, 2021
    It was a nightmare for me....

    It was a nightmare for me,i cant believe i invested all the earnings i made with libbey jane bean(you can google about her). I have to contact the police about this.

    ...

  • author
    GlazersOut
    May 04, 2021
    No one should trust a company who gets…

    No one should trust a company who gets in bed with the Glazer family.

    ...

  • author
    Joy Michele Timmons
    May 03, 2021
    This company has the worst customer…

    This company has the worst customer services ever. They do not care about their customers. They closed my credit card account after I am explain to them I need more time to make the payments and going through economic hardship. I will never do business with this company again and I never getting anymore credit cards. This company needs to be put out of business.

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  • author
    Rafael Mota
    Mar 20, 2021
    I will never visit the branch in…

    I will never visit the branch in Peabody, Massachusetts again. The manager is careless and arrogant, she has no clue how to manage an office. Upon entering the office, someone immediately asked me for a form of identification, I handed them my Spanish passport, and they assumed that my preferred language was Spanish without even asking me if I was comfortable speaking English, which is a racist attitude. The customer service at this branch is appalling, please don't waste your time bringing your money to this office, as the staff doesn't deserve to have a job.

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  • author
    Betty Rose Williams
    Mar 11, 2021
    One of the best banking experiences…

    One of the best banking experiences I've ever had. I'm able to handle 90% of my questions or problems online or over the phone. They respond promptly whenever I've experienced fraud. They are always so helpful when I have questions.

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  • author
    Nutrition labs
    Jan 28, 2021
    Have my business accounts and…

    Have my business accounts and investment accounts with them. Never had an issue, but would be good if the tellers were a bit more polite!

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  • author
    Stacy Costlow
    Jan 27, 2021
    Bad information

    They froze my account because I lost my debit card and didn't order another one. I called and talked to customer service, verified my information and still had to order a new debit card and go into a branch before they would unfreeze my account. I was directed, twice, to branches that are no longer in business.

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  • author
    Logan Stanford
    Jan 23, 2021
    Yes Chase stole $975 from me every…

    Yes Chase stole $975 from me every penny I had calls me to get evicted haven't been able to feed my family all over Sam Chase Ze lle transactions that some people make claims on me against I went in to Chase and I have proof of absolutely every single transaction prove that can't be disputed they told me they didn't need it they were going to do their own investigation I said wouldn't it be easier to investigate if you had absolutely all the proof you could possibly need I was treated like I was stupid I have been ran in circles I get lied to every single time I talk to them I get different answers so that means someone is lying yesterday I spent four hours on the phone and every time I get to where I'm supposed to be I get hung up on or disconnected I did absolutely nothing wrong it kept impeccable records has absolutely everything I done through Chase but I guess that kind of proof is it needed in an investigation so I am still fighting to try to get my money back I will be reporting them do every possible agency I can I don't know how much it will help I lost everything over this and they don't even care

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  • author
    Elise
    Jan 21, 2021
    Disappointed

    I've been with you for almost 16 years but you never dare to settle my claim. I got a $121.33 unauthorized transaction in my account, tried to call you and waited for hours just to speak a live person and hoping that someone can help me rectify my issue. $121.33 is no joke! I'm a single mom and every penny really counts for me. Unfortunately, you guys are running into circles. You've told me you'll be investigating it but ended up with nothing. You're such a disappointment. I guess, it's about time to trust another bank.

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  • author
    JayMz
    Jan 21, 2021
    Biggest problem is a tax on the POOR…

    Biggest problem is a tax on the POOR people. If I have less than 1000 dollars in my account, they hit me with a poor person tax EVERY MONTH. If I don't have money why are you taking what little I have away from me?! They offer no interest on the money I keep with them. So if my money sits there it loses value by inflation, why would I want to keep any money in their bank? Great web features and pay tracking even some budgeting tools. Mobile app is like a dumbed down version but is still okay. Teller inside building is polite and genuinely helpful. The associates at the desks will try to sell you anything they can even if it is misleading. Don't bank here. Try anyone else first.

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  • author
    Terry
    Jan 19, 2021
    Will never use this company due to it's…

    Will never use this company due to it's radical leftwing oppression of our president and our fellow Americans.

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  • author
    Mehdi
    Dec 31, 2020
    opening chase account=wasting time

    i just gave it two stars cuz of the polite staff. worst bank ever!!!... never ever going to this bank, they open an account for e and after less than a week they asked me for my immigration proves which was crap cuz I'm just a student in here and I'm holding a non-immigrant visa!! i brought them all my university proves and letters but they finally closed my account!! without any reason!!

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  • author
    Consumer
    Dec 17, 2020
    JPMorgan Chase is great!

    I have banked with JPMorgan Chase for over 15 years. They have been good to me and my businesses. Satisfied with their services.

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  • author
    Jason
    Dec 08, 2020
    Loyalty means nothing!

    Bad experience with another vendor at which Chase did not support my dispute claim after being a loyal customer for 20+ years and it being the only card in my wallet through that time. I proceeded to cancel the card and went with another vendor only to be getting multiple daily calls from VISA telling me they can lower my interest rate. So we are clear, the new vendor I went with is not VISA as was my CHASE card. Coincidence...I don't think so. Apparently this is what loyalty gets you other than terrible customer service.

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  • author
    Ewa Sprio
    Dec 02, 2020
    My account rep

    My account rep. is very helpful in trading.

    ...

  • author
    Johan Rivera
    Nov 20, 2020
    Favorite bank I've ever had if that's even a thing

    I'm seeing all these horror stories about Chase, and I'm here wondering if I should just pick up and bolt before it's my turn on the pedestal. But honestly, I've been with chase since 2006 and I've had nothing but great experiences with them. Whenever I've had fraudulent purchases they've refunded me every single time, they were my first rewards card and they treat me well. Crazy all our experiences could be so different with the same entity.

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  • author
    Cindy Haston
    Nov 13, 2020
    WORST CUSTOMER SERVICE EVER

    WORST CUSTOMER SERVICE EVER. My brother and I opened a joint account to receive two settlements from my mother's estate. The only reason we chose Chase was because we had been dealing with them for the other aspects of her estate as this was her home bank. We received the last settlement check for $4k. After it was deposited, chase closed our account and confiscated the funds WITH NO NOTICE. It has taken us over two months to get to the point that they are even talking about getting us our money back. Every time I have called I have to repeat the whole story from scratch and then I still have to be put on hold while they "review the account notes". We even went to a local branch to see if talking to them in person would help. It did not - the local branch apparently did not forward the requested paperwork. Such a scam. They treated us as if we had done something wrong when THEY were the ones illegally confiscating our money and putting us through the wringer to get it back. I have never had such a horrible customer service experience in my life.

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  • author
    Patricio Destvet
    Sep 21, 2020
    Chase advertises 21 days to closing It…

    Chase advertises 21 days to closing It did not happen at all August 8 submitted all my documents, via email to the loan officer Ivy, uploaded and reloaded to the home loan page All tasks were complete within 24/48 hours Income, met Credit Score exceeded 750 The underwriter requested $90,000 proof of assets over the amount provided by Chase My loan officer told me that it was a mistake, however, this amount was never corrected Chase sent three emails to an All-State insurance broker that I have never provided and did not authorize to contact I reported this after the first email and the broker received additional two emails after The appraisal came out with plenty of mistakes including taking a lot size rather than property measures, using properties in different neighborhoods, lower quality (frame) smaller Chase requested to review the appraisal and came out with the same mistakes Chase requested to the same appraiser to perform a new appraisal (Chase only have one appraiser) The new appraisal came out matching the contracted price The loan manager Garett started to deal with me despite the endless problems at Chase end I had to request an extension to the seller Chase was unable to provide with a mortgage commitment letter after 45 days and having all the documents needed I feel that Chase has no idea about the mortgage and I dealt with a highly incompetent team at this Bank On the opposite another bank has processed the same application in only 21 days (Chase 45 days)

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  • author
    Marie
    Sep 19, 2020
    My family has banked with Chase for…

    My family has banked with Chase for around 25 years. We moved from Houston, TX to Horseshoe Bay, TX in 2019. Our nearest Chase branch is about 45 miles away in Lakeway, TX. In addition to refusing to add me as the POA for a savings account twice, when I drove there in person, and used to have access online to it for the past 7 years, Chase Bank is putting a 3 month hold on a deposit, that I believe is from the Social Security Administration. The section to see information about it gives and error message: It looks like this part of our site isn't working right now. Please try again later. Thanks for your patience. My father is in ill health. He is waiting to receive his direct deposit from the Social Security Administration for September, 2020. He received his prior deposits with no problem. Social Security in Austin confirmed that he is in active status and there should not be a hold on his social security retirement payment. We are disappointed by the lack of customer service at this Lakeway branch. We are being treated like criminals. We are asking how can we receive his retirement payment for September sooner than in 3 months?

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  • author
    Alison Hojlo
    Sep 03, 2020
    Chase bank continues to be the world's…

    Chase bank continues to be the world's largest funder in the fossil fuel industry despite the climate crisis rapidly worsening, and it must stop now.

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  • author
    Dana
    Sep 03, 2020
    They invest billions into fossil fuels

    They invest billions into fossil fuels

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  • author
    Ariela Zuckerman
    Sep 03, 2020
    Chase Bank Funds Climate Change

    Chase is a well run bank, but their investments in the fossil fuel industry are immoral as well as being unstrategic. Fossil fuels are going to lose value rapidly, and Chase will be left with huge losses.

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  • author
    Tony Phillips
    Sep 03, 2020
    Got caught stealing money

    Attention all people out there do not use this Bank They literally are stealing my money They cash the check and are using my money without my consent Definitely going to notify the Better Business Bureau and the fair practice commission about this So people if I were you do not use this Bank I'm getting ready to go on my phone I have 400 close friends I'm going to text each one tell them to tell all their friends not to use Chase Bank Contact the person who wrote the check they said they've already cashed the check Chase told me I had to talk to the fraudulent Department they're using my money without my consent where's the honesty and that Looks to me like class action lawsuit

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  • author
    Dottie
    Aug 29, 2020
    Horrible customer service screwed me out of $49.

    I wanted to file a dispute of $49 charged by Windscribe. By this time, the Covid pandemic had hit and I was unable to file a dispute with Chase...they advised that phone calls would "take forever." I kept sending Chase private messages asking how I could file a dispute. Each time I received a canned response that it would take "a week or so" for me to receive a response from them. After no response from Chase, I kept sending messages, only to receive the identical canned response. I finally was able to call them today, 8/14/20...and was told the time for filing a dispute has passed. This was Chase's fault, NOT MINE. So because of Chase's lack of response for MONTHS and Windscribe's dishonesty, I am screwed out of $49. ---------------------------------- 8/29/20 - 8/29/20 - Update: After my Chase credit card account had told me it was "too late to file a dispute," I sent several secure messages saying the tardiness was the fault of Chase because of Covid non-customer service. Each of my emails received a canned response: "we have received your secure message and will review your account..." Nothing about how to file a dispute. FINALLY...enough secure messages got their attention and I see in my last statement that there is a $49 credit from Windscribe. This was a huge struggle, but I finally succeeded. Never again with Windscribe! Someone else mentioned that they are arrogant. Very true!

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  • author
    Antonia Abreu
    Aug 12, 2020
    Makes it very easy for me to pay bills…

    Makes it very easy for me to pay bills and transfer money to family members and friends using Chase' QuickPay with Zelle. Just be careful and always do a $1.00 transfer test and confirm with recipient they have received the funds as it is near to impossible getting your money back if by mistake you funded someone else (i.e. you transferred funds using intended party's old phone number/email, or simply made a typo thus someone else receiving the funds).

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  • author
    Melissa Bickerman
    Jul 20, 2020
    Will not be continuing to use any Chase credit cards

    I am extremely disappointed in my experience with Chase and their Sapphire Reserve Card. I booked a hotel through a third party company, Secret Escapes (SE), to visit Jamaica in late April. Due to COVID the hotel was closed during this time and my trip had to be cancelled. I tried to receive a refund from the company but they repeatedly stated that they act as a broker and that my contract is with the hotel. I confirmed with the hotel that they received no payment from SE and therefore SE is illegally holding my money for services they did not provide. After exhausting my options of trying to work directly with the company, I filed a dispute with Chase. Without contacting me or validating any of the facts provided by SE, Chase closed the dispute stating it was a valid charge because I had cancelled the trip. This was of course blatantly false. After calling multiple times (twice where I was hung up on mid-call), I was informed that in order to reopen the case I would have to either mail or fax a letter stating my request to reopen the dispute. In addition to the letter explaining the situation, I provided evidence of SE’s terms and conditions stating that in the event a booking was cancelled by the hotel they would provide a refund and proof that SE did not pay the hotel. I tried faxing 3 times but the number they provided did not connect. I then mailed the documents. After no word for two weeks, I called to check on the status. I was told the documents had not been received and to call back in a couple days. I did so, having to wait on a long queue to get in touch with someone. Again I was told the documents had not been received and to call back in a couple days. I then went into a branch to talk to a representative directly. After 2 hours, they were able to fax the documents on my behalf. A week and another phone call later, Chase finally reopened the dispute. Two weeks later (and almost 3 months after the initial dispute was created) I received a response from Chase stating that while I may have a valid complaint with the merchant, this is not a billing error and concluded the charges were valid. However I was not claiming that this was a billing error, I was disputing on the grounds that this was a fraudulent charge for services not provided. Other credit card companies found similar cases with SE as fraud and returned the money to their customers. With the amount they charge for this card and the fact that it is supposed to be a travel card marketing perks of travel protection, I am less than impressed and will be looking for alternative options once my annual fee is up.

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  • author
    Te
    Jul 17, 2020
    Have experienced very poor customer…

    Have experienced very poor customer service from chase; their "PRIVATE BANKING" interface is a straw man, and their leasing division is inept and mired in a 20th century business practices. In the age of docu sign, electronic bank transfers and e mail, Chase has decided to be firmly rooted in a 1980' business model. Using snail mail exclusively in lease payoff scenarios. Long delays in processing and title release. Really have no clue on how customer service should work, it's all talk and little concrete action. I have just closed 2 chase accounts severed my relationship...my net worth exceeds 7 figures and chase treats me as if I have a Christmas club savings account. This guy is done with chase.

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  • author
    iamvocabulary
    Jul 02, 2020
    Do not invest with these crooks.

    Do not, and I stress, do not invest stocks with JPMorgan, they're a bunch of crooks. I bought stocks through their website and initiated a sell order the day before which I cancelled prior to the 9:30am market opening they specify on their website and they still executed it and lost me thousands. Their response, sometime it happens. Stay away from these con artists.

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  • author
    Mary Stock
    May 31, 2020
    CHASE funds the climate crisis

    I am boycotting Chase because of their huge investments in fossil fuel. They are making the climate crisis worse - and they know it.

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  • author
    Allen McGonagill
    May 31, 2020
    Fossil Fuel Investments Tank Value and Our Future

    Chase is the worst! I would rather bank anywhere else. Chase is the #1 bank for funding the climate crisis. Nobody gives more money to fossil fuel companies. We don't have enough time that we can keep funding new projects! A livable future cannot wait. On top of that, fossil fuels have proven to be a losing investment over the last few years. So Chase is irresponsibly losing money for the people investing with them.

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  • author
    Lindsay Crouch
    May 28, 2020
    Chase needs to divest from fossil fuels!

    Chase is the biggest funder of fossil fuel projects throughout the world and is contributing to pollution and climate change. Where are the plans to divest from fossil fuels? We deserve better from a bank that's supposed to be a leader in our country.

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  • author
    customer
    May 22, 2020
    Chase bank is climate change's worst investor

    I am very concerned about Chase's involvement in the climate change crisis. Chase appears to be the biggest investor in fossil fuel expansion and this is totally destroying our planet and threatening our human species' survival. I am unable to continue using Chase as my banking platform unless Chase divests heavily from fossil fuels and creates a new business model with climate change as a major concern.

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  • author
    Karen Martin
    May 22, 2020
    Chase needs to fund renewable energy…

    Chase needs to fund renewable energy projects, not planet destroying enterprises like fossil fuel projects. I’d like to see Chase improve its grade from an F, planet destroyer, to an A, planet protector. Chase seems to “get along with others” when the others are fossil fuel companies. Please work on your social skills with companies that can give our children a future – the companies that weigh the value of the earth and its inhabitants over the value of its coffers.

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  • author
    Dave Damm-Luhr
    May 21, 2020
    Chase an at-risk financial company that hasn't warranted our trust

    While Chase appears to be a well run bank, their investments in the fossil fuel industry are immoral as well as being unstrategic. Fossil fuels are going to lose value rapidly in the coming years, and Chase will be left with huge losses. Think long and hard if you really want to be part of such an at-risk financial organization that is likely to be left holding stranded fossil fuel assets that plummet to near-zero value. During the global COVID pandemic, we've already seen coal become notably less attractive than wind and solar energy. Maybe Chase will wake up some day, but meanwhile why take chances?

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  • author
    Ralph Halpern
    May 19, 2020
    Chase undermines the security and health of people and the planet.

    Chase is deliberately undermining the security of its customers and others who happen to live on the planet. It enables the destruction of habitats and the health of humans through its massive financing of fossil fuel projects. It's time for a change. Just think of what similar investments in renewable energy sources could accomplish. Chase must stop its practices.

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  • author
    Angie Torres
    May 18, 2020
    Chase has earned an F on Responsibility…

    Chase has earned an F on Responsibility and Long-term sight. When it comes to our finances, we need to be investing in a safe and livable future, and that means funding the sustainable solutions and renewable energy that we need instead of the destructive, and frankly downtrending fossil fuel industry. With these decisions, I have to question the judgment and morals of Chase's leadership.

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  • author
    Monica Lehner
    May 17, 2020
    I give Chase an F on climate

    I give Chase an F on climate. You continue to be one of the major funders of fossil fuel and by doing so are jeopardizing our children's health and are actively participating in destroying our planet for future generations.

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  • author
    Anna Henchman
    May 17, 2020
    Longterm Chase customer gives Chase 1 star.

    I was a longterm Chase customer but I giving Chase ONE STAR because of its horrific funding of fossil fuels since the Paris Agreement. Chase is the number one funder of the fossil fuel industry, with Exxon's Lee Raymond on its board. It is morally bankrupt to put SHORT TERM profits over people and the planet. And it is not good banking--these companies are failing and have no future.

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  • author
    William Livernois
    May 16, 2020
    Chase funds the climate crisis

    I give Chase only one star because of it's contribution to the climate crisis. Chase continues to fund major players in the fossil fuel industry that are destroying the planet, and Chase has the power to change this but has been unable to do so. Chase has recently demoted former Exxon CEO Lee Raymond, a climate change denier, from head of the board but he has not been removed and still has power over decisions about Chase investments. His complete removal would be a great step forward and would show that Chase takes the climate crisis seriously. But until that is done, we will hold Chase accountable.

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  • author
    Mrs Linda Clark
    May 12, 2020
    It isn't how well Chase is run

    It isn't how well Chase is run, it's how immoral and plain unwise its decision is to to continue to the be the bank that is the BIGGEST FUNDER of the fossil fuel industry. It is way past time for them to get on the right side of history and refuse to invest in any further fossil fuel industry endeavors, endeavors that have put in peril our future as humans to live and thrive on Earth, the only planet home we have. Do not do business with this bank; there are many other far wiser and just choices out there.

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  • author
    Peter Watson
    May 09, 2020
    I give J P Morgan Chase an F grade

    I give J P Morgan Chase an F grade for their immoral and unethical huge investment in fossil fuels. The support they give to fossil fuels needs to be re-directed to sustainable energy growth and research. Please do not become a patron of Chase until they change their investment strategy!

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  • author
    Karen
    May 07, 2020
    After years as a small business…

    After years as a small business customer of Chase, and being told 'Chase will take care of its small business customers for the PPP loan application/funding' - come to find out that they lied. They irresponsibly put their large customers first. After working for six weeks with Chase to get my PPP application in and waiting for weeks to get funded, I went to BlueVine.com. Within four hours I was approved and in less than a week, the PPP Loan $$$ was in my bank account. BlueVine has been there to help keep small businesses running during this crisis... NOT CHASE. As soon as I can, I will be moving my business from Chase to a bank that really does care about their small business customers.

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  • author
    Carolyn Platt
    May 06, 2020
    Don't be responsible for a failed planet

    I am distressed with my current bank and have been looking around for a new bank. I’ve looked into Chase and to my great disappointment I learned that Chase is by far the largest investor in fossil fuels of any bank in the country. Instead of continuing to lead our world into a climate crisis, Chase has the opportunity to be a different kind of leader, inspiring other banks and businesses to move investments to clean energy and thus not being held responsible for a failed planet. Carolyn Platt Acton MA

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  • author
    Kelly
    May 05, 2020
    Chase is the world's biggest investor in fossil fuels

    JP Morgan Chase invests more money in the fossil fuel industry that ANY OTHER BANK. Not only is funding the climate crisis immoral and dangerously harmful, it's bad business. I'm telling everyone I know to manage their money with local, ethical banks. Divest from the fossil fuel industry and invest in clean renewable energy!

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  • author
    Mashrar Anik
    May 05, 2020
    PRODUCTIVE AND INDIVIDUAL CONTRIBUTION

    Chase has many different technical jobs using a multitude of technologies. Movement between projects is supported as the goal is to find the best fit for each person. Learning is strongly encouraged and resources are provided. Good company to work with. Balanced work life at the company. Documentations are meant to be reviewed. There are lot of events that happen in the company which makes it fun along with work.

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  • author
    Alice Trexler
    May 05, 2020
    Here's why Chase Bank deserves an F

    Here's why Chase Bank deserves an F! JP Morgan Chase is the world's largest investor in the fossil fuel industry. This behavior is immoral and foolish. Fossil fuel investing denies my grandchildren a good future, and Chase is losing money with such investments. Why does Chase want to lose money?

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  • author
    Dawn Durning-Hammond
    May 05, 2020
    I give Chase Bank an F for profound…

    I give Chase Bank an F for profound corporate irresponsibility. Chase is the largest financer of fossil fuel projects in the world, funding climate disruption and disaster which has already cost much human suffering and many lives. Chase could use its enormous financial leverage instead to facilitate a rapid transition to a post-carbon economy powered by safe, clean, renewable energy. That would be worth an A.

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  • author
    Andy Platt
    May 03, 2020
    Great Back Then ...But ...not now …

    I grew up in NYC and even then Chase had the reputation of being a family personal bank. I believe it was called Chase Manhattan at that time. I opened my first savings account and had a little booklet where deposits and interest were recorded. There was a corner branch whichI felt was my bank--might have been ad Forward to 2020. I simply cannot believe that Chase is the number 1 financier of fossil Fues of any bank in the country. I know that Chase Board as a group are not deniers of the problem caused by fossil fuel emission. I know that up to now it may have been a good investment. I also know that my old neighborhood bank will do the right thing on behalf of this earth. 1. Cease any new investments ---easy since oil market collapse has slowed exploration. 2. Expand investment in clean energy--make it significant. Alexander D Platt

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  • author
    Richard Keleher
    May 03, 2020
    Chase must stop supporting fossil fuels

    Chase must stop supporting the many fossil fuel industries they support. It must be left in the ground! If not, climate change will make my children's' lives miserable. It is childish for us to do this to them!

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  • author
    Jennifer R.
    May 03, 2020
    Chase Bank is aggressively encouraging…

    Chase Bank is aggressively encouraging climate chaos as the number one GLOBAL funder of new fossil fuel projects. Protect the earth and your future, and put your money somewhere else.

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  • author
    Karry Muzzey
    May 02, 2020
    Profiting off pollution and destruction

    Chase has invested an ENORMOUS amount of money in fossil fuels, more than any other bank on Earth, making them one of the biggest enablers of the climate crisis. I encourage my friends to move their money elsewhere, to a credit union or a bank that pledges not to do business with fossil fuel companies, and you should too!

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  • author
    Dinah Volk
    May 02, 2020
    I give Chase an F for continuing to…

    I give Chase an F for continuing to finance fossil fuels. These are fuels from previous centuries that continue to pollute our world and endanger future generations. Stop. As a parent, grandparent, and teacher, I urge you to finance renewable energies.

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  • author
    Amanda Nash
    May 01, 2020
    Wonderful if you like explosions

    Chase is a wonderful company to bank with if you enjoy exploding pipelines, the silent release of potent greenhouse-gas methane into the air, mercury in your air and water from coal plants, and the destruction of personal and public property for coal mining, fracking, pipelines and compressor stations. Because that is what people’s money goes to fund if they bank with Chase. Also you might like to think about the fact that Chase has been losing money on fossil fuels for some time (yes, really, google it), so why would you want to entrust them with your money? Chase gets an F for finance, fossil fuels, fancy footwork, and …

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  • author
    Anya Ventura
    May 01, 2020
    I used to bank with Chase

    I used to bank with Chase, and found it very convenient to use. However, their investments in the fossil fuel industry are immoral as well as being unstrategic. Fossil fuels are going to lose value rapidly, and Chase will be left with huge losses. Chase’s investments in further extraction of fossil fuels makes me question the judgment as well as the morals of its leadership.

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  • author
    Lee Ketelsen
    Apr 30, 2020
    Chase bank investment judgement is faulty

    Chase bank is heavily invested in fossil fuels and this is becoming a very bad investment. We are going to rapidly phase out our use of coal, oil and fracked gas and investors in those industries will lose money. With the writing on the wall, I do not trust their judgement on investing.

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  • author
    Yolanda
    Apr 29, 2020
    Worst Major Bank for Small…

    Worst Major Bank for Small Businesses!!!! Applied for the PPP and they lost app after their system crashed.....they then told me to reapply as the monies ran out! Changing from Chase to another Bank that cares about Small Business owners

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  • author
    Joel Kershner
    Apr 28, 2020
    Chase is fossil fuel industry's biggest funder

    Chase has lent almost $200 billion to fossil fuel companies since 2016. They clearly care only about making money regardless of the impact of climate change on my grandchildren and the Earth-our home. Until they make a serious effort to switch their lending business away from the oil and gas companies to financing sustainable energy sources, I will not patronize them in any way.

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  • author
    Serena M
    Apr 28, 2020
    Chase is doing harm in the world! I can no longer feel right about doing business with this company

    I'm sure many good people work at Chase Bank, but I have learned that JP Morgan Chase is the biggest funder in the WORLD of new fossil fuel projects. Until this company backs off this funding, I will be letting my friends and acquaintances know that Chase Bank is a bad player. At this juncture, funding new gas and oil projects seems anti-social and morally wrong, considering we need to wind down from fossil fuels.

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  • author
    Nick Hoel
    Apr 27, 2020
    I have entrusted my money to Chase…

    I have entrusted my money to Chase before, but not anymore: I'm deeply concerned with the fact that they are not only ignoring decades of science on climate change, but are actually hurting our chances to deal with this major threat to us and the Earth around us. They are heavily investing in fossil fuel company. While it has been known since the 70's how this is destroying our planet, primarily through global warming, recent developments during the COVID-19 crisis have also revealed how fragile and ridiculously unsustainable many oil-based companies operate. Chase, in particular with climate change denier Le Raymond on its board (see recent NYT Op-ed from April 24, 2020) is no trustworthy caretaker for my or anybody's money.

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  • author
    Sabine von Mering
    Apr 26, 2020
    JPMorgan Chase is the world's worst…

    JPMorgan Chase is the world's worst bank with regard to climate change. Chase has invested over $269 BILLION in fossil fuels since the signing of the Paris Agreement in 2015. I’m cutting up my card right now.

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  • author
    William Livernois
    Apr 26, 2020
    I give Chase only one star (would be…

    I give Chase only one star (would be zero stars but that isn't possible here) because of it's contribution to climate change. Chase continues to fund major players in the fossil fuel industry that are destroying the planet, and Chase has the power to change this but has been unable to do so.

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  • author
    StopInvestingInFossilFuels!
    Apr 24, 2020
    Chase needs to stop investing in fossil fuels

    Chase’s bank services aren’t the issue. Chase funds climate change, more than any bank in the world, with huge investments in the fossil fuel industry. I’m boycotting it, and will encourage everyone around me to do the same until I hear that Chase stops investing in fossil fuels.

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  • author
    Susan Johnston
    Apr 23, 2020
    From what I am reading.....

    From what I am reading, you deserve less that one star for your investments at this time when it is known that your billion dollar support for fossil fuel projects is a climate driver for continued degradation of our planet. During this Covid crisis would be a time to make some changes, especially as there is evidence that renewable energy is showing increasing promise. As investors in our grandchildrens future we are disappointed to find that some of the companies, including yours, are supporting 529 accounts. As a result, we are having some success in seeking alternatives.

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  • author
    Raj
    Apr 23, 2020
    Worst document processing I ever witnessed

    I have applied for Chase freedom credit card lately as I got a useless preapproved mail. After a week or so I got a mail requesting for additional documents. The letter states either I can fax them or visit a branch to submit in person(as if they have a branch in every street) within 14 days. Neither I have access to a fax machine nor a branch nearby, so I decided not to proceed. They did not disclose that these documents can be submitted online until I specifically asked the customer service after 20 days. Later, they sent me a link to upload the documents which I did the same day. After a couple of days, I called the customer care again to check on the status. To my dismay I was told that the application has been died as I did not follow up within 48 hours after uploading the documents which sounds so stupid. The utter part is that I never got any response stating my application has been died until I called them up. I just got pi*sed off badly due to incomplete information they provide and decided to refrain my family from using any of their products ever.

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  • author
    Dear Customer
    Apr 21, 2020
    I applied for a home mortgage online…

    I applied for a home mortgage online 7/22/19. Chase offered me 3.75%, no points and a $1,000.00 credit with a rate lock. On 9/15/19 I received a MORTGAGE COMMITMENT LETTER. On 9/18/19, ONE WEEK BEFORE THE CLOSING, CHASE CALLED ME AND PULLED A CLASSIC BAIT-AND-SWITCH. Chase said I had a bad debt-to-income ratio and said my wife's lower credit score would be used to change my mortgage, eliminating the $1,000.00 credit and adding $5,100.00 in points. No further explanation or documentation to support Chase's claim of a bad debt-to-income ratio was offered. My FICA score in July 2019 was 797! Chase waited to the last minute to raise this issue and offered no explanation for the delay. I could have gone to a different bank for a mortgage if there was more time. This was a horrible experience with Chase.

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  • author
    M Danny Everett
    Apr 02, 2020
    Pandemic

    I feel that it is VERY important to share positive news about a company I have been a customer with for a while. Of course I needed help with my April payment. Chase set up a toll free number that you can call, it's all automated and processes your request for a deferred payment. The system approved me for 3 months. Do you know how much that will help!? Yes I know interest will still be charged, but that's in the agreement I acknowledged when I got the card. No big deal. This process was very quick and easy. I appreciate Chase for that process and will continue to maintain my relationship with them. Great job!! 🙏🙏

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  • author
    Orrin Turbow
    Mar 30, 2020
    There is no customer service if they never let you off “hold”

    I scheduled a wire transfer for March 27. I received an email that they delayed it. I tried calling Chase that day for clarification. March 28 and today. Each time I was on hold for at least two hours and I could not speak to anyone.

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  • author
    Jaime
    Mar 19, 2020
    My minimum credit card payments…

    My minimum credit card payments basically tripled without warning and I just can't keep up with it. My daughter was born premature so my expenses right now is too much to keep up with. I tried resolving this issue but they are cut throat. I don't believe in filing for bankruptcy and I want to pay what I owe. They are just playing hard ball even though I have paid my card faithfully for years now. I liked this bank a lot until I saw what's beneath the surface.

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  • author
    Jo
    Feb 18, 2020
    I went into chase bank with a friend…

    I went into chase bank with a friend she was using the machine taking out money so I stand by the table on my phone drinking a cup of Starbucks coffee a Spanish lady a security Guard came to us because now my friend is checking her reciept & money & we talking she just came harassing us saying u can’t stand there omg I just flip on her I was sooo upset that someone could just try to mess up yur day Wednesday January 29th 2020 her security company is alliance security we go there every Wednesday well used to

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  • author
    Robert
    Jan 24, 2020
    Tried to clear up a credit card matter…

    Tried to clear up a credit card matter with Chase. The agent repeatedly put me on hold, "for only two minutes.." The call wasted 59 minutes of my time. I am cutting up my Chase credit card. MasterCard is much faster, and much friendlier towards its customers.

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  • author
    Margaret N.
    Dec 30, 2019
    Privacy issue

    I recently deposited a check from my attorneys office. When it was deposited, it stated it would clear in couple days. I then received a letter in mail stating there was a hold on check. I had to call customer service. The representative had asked what was check from: how insulting as to me it is NONE of her business, nor bank business, why or what was the check for. Talk about privacy invaded! Rude & again no ned for her or the bank to know what was the check for. I felt this was a invasion of my privacy: I do NOT need to answer to some woman on phone re: where my money comes from! It is my account; it was deposited & should have no issue clearing funds!

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  • author
    T Johnson
    Oct 25, 2019
    Customer-focused and Tech Savvy

    I've been banking here for over three years now, with both business and consumer accounts, and have been very pleased with everything from the branch customer service to the online platform functionalities/options for online banking. There was a major issue with my business trust account at opening but they fixed it immediately without issue.

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