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Chase Bank Review

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Reviews 136

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Bestmoney Staff
Bestmoney Staff
Jul. 15, 20214 min read

Chase Bank summary

Chase is a household name and for good reason. This financial giant has been providing flexibility, convenience, and savings to its customers for more than 150 years, has a presence in more than 100 industries, and services millions of people. Chase has a wide offering of mortgage types, flexible repayment terms, and some of the lowest down payments anywhere. Add to that an easy online application process, and Chase is an obvious choice.

Pros

  • $2,500 closing guarantee
  • Chase Mortgage Rate Program & Relationship Pricing Program
  • Chase Relationship Pricing Program
  • Low down payment options

Cons

  • Some fees charged are higher than competitors
  • Insufficient pricing information online

Chase Bank at a Glance

Loan Types
Purchase, refinance, jumbo (up to $3M), fixed, adjustable
Featured Loans
VA, FHA
Repayment Terms 10- 15-, 20-, 25-, 30-year fixed, 5-,7-,10-year adjustable
Minimum Down Payment 3%-20%
Minimum Credit Score 620
Best For Current Chase customers

Visit Chase Bank

Overview

Chase is a well-known brand just about anywhere you go. From a solid banking option to easy-to-use credit cards, Chase provides consumers with a strong lineup of financial products to ease their lives and maximize savings. Entering the home mortgage loans field, Chase has added yet another notch on its belt to help homeowners obtain better rates, faster quotes, and easier closings on mortgages across the country. While anyone can get a mortgage with Chase, current customers will have an even easier time of it, and in a minute you’ll see why.

Best For?

Chase is a household name and for good reason. This financial giant has been providing flexibility, convenience, and savings to its customers for more than 150 years, has a presence in more than 100 industries, and services millions of people. Chase has a wide offering of mortgage types, flexible repayment terms, and some of the lowest down payments anywhere. Add to that an easy online application process, and Chase is an obvious choice.

Types of Loans

Chase offers a wide range of loan types to consumers spanning everything from fixed- and adjustable-rate mortgages to home equity lines of credit. Chase also has several low down payment loan options to choose from, like FHA or VA mortgages. Chase also has something called a DreaMaker mortgage. This is also a 3% down payment loan and comes with another $500 discount when you finish a basic homebuyer education course.

  • Credit required: 620
  • Down payments: Ranges from 3%
  • Loan terms: 10-, 15-, 20-, 25-, 30-year fixed, 5-,7-,10-year adjustable
  • Eligibility: Varies based on loan type, 18 years or older, US citizenship, employment status

The Application Process

Chase has a 2-step application process, like most mortgage providers. You can begin the process either online, over the phone, or in person at one of the local Chase branches. The nice thing about Chase is that you can get the bulk of the work out of the way online. It offers fast and easy electronic submissions of all your application documentation.

This helps you cut down on the long wait at an office. You can also track your documents and application process online. Apply online, and then a Chase representative will get in touch with you to ask you a few questions and finalize the application submission.

But the best part of working with Chase is its $2,500 closing guarantee. Chase promises an on-time closing in as soon as 3 weeks, or you’ll get $2,500.

Pros

$2,500 closing guarantee

As we explained earlier, Chase promises an on-time closing in as soon as 3 weeks, or you’ll get $2,500.

Chase Mortgage Rate Program & Relationship Pricing Program

The Chase Mortgage Rate Program offers Chase Private Clients rate discounts of 0.125% for total deposits and investments in personal accounts of $250,000 – $999,999 or 0.25% for $1 million for purchase and refinance transactions. 

Chase Relationship Pricing Program

Chase customers who move new deposit and/or investment assets of at least $250,000 to Chase may be eligible for a rate discount off Chase’s standard rates on a purchase or refinance mortgage. Rate discount is limited to one mortgage loan per customer. 

Low down payment options

Finally, Chase offers some enticingly low down payment options. As mentioned above, borrowers can enjoy down payments as low as 3% with Chase’s DreaMaker loan. There are also FHA loans that qualify for 3.5% down, and even VA loans that can land you a comfortable 0% down payment rate. 

Cons

Some fees charged are higher than competitors

While it’s a great option for most people, Chase does have a few fees that can add to the overall costs of your loan. Fees that you may have to pay include origination, application, underwriting, and rate lock fees.

Insufficient pricing information online

While you can get a good estimate of prices and rates, you won’t get a full picture of your mortgage loan rates, discounts, monthly payments, APRs, etc. online. You'll have to speak to someone directly to get all these details. This is an industry standard, however, so you can't really fault Chase for this policy.

Rates and Fees—The Bare Basics

As mentioned previously, Chase charges several fees that you should be aware of before you sign. You will be charged an application fee, but you might also be charged an origination, rate lock, and underwriting fee as well.

The good news is that you can easily get rate information and estimates on the Chase website by inputting information about the type of property being purchased, how much down payment you want to put down, what your credit score is, etc.

Repayment Terms

Chase offers several repayment options. This is great because it means borrowers can find the terms that work best for their finances and projections. Chase has fixed-rate mortgages with 10-, 15-, 20-, 25-, and 30-year terms. You can also get adjustable rate mortgages for 5-, 7-, or 10-year terms.

Help & Support

Chase has world-class customer support available from 7am – 9pm ET on weekdays, and 8am – 5pm ET on Saturdays. You can reach out via any of the several toll-free numbers. Chase also has several online resources you can take advantage of including in-depth guides, articles, and online calculators.

Summary

Chase is a reputable financial institution that you know you can trust to be straightforward, reliable, and honest. Its rates are very competitive, and Chase account holders can enjoy deep discounts and benefits as well. With an online application form to kick off the bulk of the process, Chase makes the whole mortgage loan search much simpler than ever before.

Chase Mortgage FAQs

Q: Does Chase pre-qualify people for mortgage loans?

A: Yes, applicants can get pre-qualified directly on the Chase website.

Q: Should I take out a fixed- or adjustable-rate loan?

A: That depends on your big picture plan and finances. If you want to put up your feet and stay in your home for many years, a fixed-rate mortgage will offer you consistency and reliability in rates. ARMs, on the other hand, can give you lower rates from time to time.

Q: How much will I need to pay for a down payment?

A: This varies greatly from customer to customer. The down payment amount will depend on your finances, your credit report, the type of loan you take out, how much you can afford to put down, how much your mortgage is overall, and more. Speak to a representative or use the online calculator tool to estimate how much your down payment will be.

Q: Can I get a mortgage for more than one home?

A: Yes, Chase offers both first time and multiple-home mortgages. Fill out the application form, and a representative will help you figure out your best options.

Physical Address

Chase Headquarters

270 Park Ave. New York, NY 10017

Visit Chase Bank


Bestmoney Staff
Written byBestmoney Staff

Our editorial staff consists of writers who are knowledgeable about financial services. We specialize in simplifying the process of choosing the right provider for your needs.

Chase Bank
Chase Bank
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  • author
    santiago correa yacaman
    Jul 28, 2022
    Great bank

    I’ve been a chase customer for over 6 years now and hold multiple of their credit cards, business account, business credit cards. They are a great bank to work with. They offer everything and anything once could need.

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  • author
    Dora Lucio
    Sep 07, 2022
    Chase is doing good protecting my finances. I like to feel protected with the very little money I have.

    So far so, good. I feel safe financially, I feel they have my back when I had reported a fraudulent activity. I like their customer service people, their easy to navigate online on my account also. However, it's no fair the amount of interest they pay for your money on savings. But I understand there is a system and banks are here to make money, not to give it away and WE need them. It's a system where government and banks become one together and WE THE PEOPLE have no other options.

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  • author
    jt thomas
    Jul 13, 2022
    Give em a try.

    I have been w chase for 3 years now and they have kept me afloat w there helpful employees and policies. I don't have a lot of money but I trust it to chase.

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  • author
    jojo
    Jun 17, 2022
    I love this bank,I have been with them…

    I love this bank,I have been with them for so long that I can't remember how long it has been so I consider that to be a good thing. I know I have been with them long enough to have had to have two debit cards sent to me because I wore the other ones out. I frequently use the atm machines at my local branch. They are so handy especially when there are so many cars in the parking lot and you are not in the mood to stand in line inside, or either you don't have the time. If someone would ask for my advice for a bank to bank with I would defiently say Chase

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  • author
    Samuel Krantz
    Jun 13, 2022
    Charge not reversed despite cancellation of service

    I was sent email by Amazon on Feb.18 stating that annual Prime subscription fee would be raised after March 25. Since my renewal date was March 20, I believed that my 2022 renewal would be at PRE-INCREASE price, $119 instead of $139. When I contested this charge, I was told by Amazon to pay up or my subscription would be cancelled. I accepted cancellation, but Chase Bank refuses to reverse this entire charge.

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  • author
    CHHATER JAIN
    Jun 11, 2022
    Endless CHASE for my rightful money.

    My experience with Chase Bank is very bad. On 06/12/2021, I had received an email from Chase Bank having a promotional offer of $ 400.00 for opening a Business Complete Checking account up to 01/06/22 and Chase bank had sent me a brochure having code #: GP272477CLH2YKE, which narrates that $ 400 will be transferred to our account after 3 months with qualifying activities. Consequent upon this offer, we opened on 05/27/2021 a business account at Sherman TX branch in the name of CVS Hospitality LLC, having Account # ending with last 4 digit 0650. Mr. Michael Valbuena was the Relationship Banker, who opened this account, and we gave him this code. We fulfilled all requisite conditions and waited for more than 4 months of opening the account but till date, did not get our promotional money. We telephonically contacted the bank, and they informed that branch banker has not registered our promotion code in the system. Since it was an internal matter of the bank and their employee, we sent a formal complaint on the Bank’s “communication system of secure message” and Alma, replied on 05/10/2022 that our account is not registered under any promotional offer and asked us to contact the branch. We again requested them to verify it from Mr. Michael Valbuena, their banker at Sherman branch. But on 05/13/2022 Jonathan, again replied that our account is not registered in any award and insisted us to meet the banker at branch As insisted by Jonathan, we had scheduled a meeting with Michael at Sherman branch on 05/16/2022 at 12.00 PM through online, but at 11.30 AM on 05/16 we received a phone from Michael asking about the reason for the meeting, and when explained, he asked us to send the code and assured us that he will apply, and we need not to go there. We sent him the promotion code through our email dt 05/16/2022, and again reminded him on 05/26/2022 but he has not applied the code, as yet, despite our pursuance and his own reassurance through his email dt 05/26/2022, to do so. We again approached the bank and informed the situation through our note dt 05/30/22, to which Kristina replied: “Chhater, we apologize about the coupon code that hasn't been applied on your account yet. We sent your information about the cash bonus that was not applied on your account to Michael, so they can help you and give an update about the cash bonus offer. You will be contacted within two to three business days. Thank you for your feedback. We will share it with the appropriate team”. We again reminded them on 05/31/2022 & 06/07/2022,” and finally, on 06/08/2022, Alex, informed that “unfortunately we are unable to check the status of your complaint about cash bonus that was not added through this platform and again asked me to contact the branch where the account is opened to determine the resolution for this matter”. From the above, it could be seen that we have been made shuttle cock between Chase Bank and Michael. No one is listening to us and applying the promotion code and we are feeling deceived. It appears that the Bank don’t want to give us our right full money despite our tremendous CHASE.

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  • author
    Andrew Douglas
    Jun 09, 2022
    Caution Chase stole $4200.00 out of my…

    Caution Chase stole 4200 out of my account , I went to the branch on capitol expw in san josa ca, to complain to a real live person , the tellers told me i have to speak to the branch manager , who was never in. chase still owes me 4200 dont bank at chace, you can call me if you have trouble with chase 408-607-5632 Andrew Douglas ceo founder of Andys Hydraulics

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  • author
    Allan Hayes
    May 25, 2022
    The amount of time I've spent on the phone...

    The amount of time I've spent on the phone to use a simple flight credit I had from a refund.... first call, 1 hour, second call, 30 minutes, third call, more 30 minutes, and now fourth call 40 minutes and going... And they still can't figure out how to book my trip. No consideration for me waiting. No one offers to call me back (they offer automatic callbacks that don't help. The rep that calls is not even briefed about the issue, it's the same as calling and starting all over again). It's infuriating. Stay away from Chase, and Chase Business Ink Credit Cards, they are the worst!

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  • author
    Margaret N.
    May 25, 2022
    Very ignorant & inconsiderate of consumer

    I have just received a 19 page document from Chase re: on of my accounts. Supposedly regarding a change to the account which I DID NOT request!!!! There are a few issues with this: a) I never requested a change to my acount; b) 19 pages long & difficult for me to read secondary to a visual impairmentt; c) is NOT specific & to the point so I have no clue as to what they are trying to explain. & IT should NOT take 19 pages or rederick to explain.... Be concise & get to the point!!!! Plus another issue I have: I have # of credit crads w/ Chase & each has a high interest rate & they are umnwilling to reduce any one of the cards interest rate.... so they are making out phenominally on my money!!! I do NOT find Chase to be very consumer friendly & I do NOT appreciate fact that out of no where changes are being made to my account without FIRST & FOREMOST consulting matter with me. NOR having my consent or agreement to make any changes!!! I am primary owner on accounts as with the credit cards & as a consumer I am NOT given the decency to discuss any changwes being made NOR the consideration to possibly LOWER even one of the credit cards interest rates!!!

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  • author
    Denise Wright
    May 24, 2022
    Opened an account t after seeing a post…

    Opened an account after seeing a post on Facebook and right enough when I opened it and transferred £20 I was rewarded with £20 and so did the person that referred me 😊 withdrew the £40 with no problems. Please use my link as a referral so we can both benefit from the £20 offer 4sYez4sQ

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  • author
    SK
    May 18, 2022
    No one knows what is going on

    We received a notice in mail, Chase removed withdrew money $3500.00 form my account from a deposited check, with no explanation as to why. Call the customer service number provided to find out. 5/17/22 Four call to Chase, person picks up, asks for info, tells me they can't help me and needs to transfer me to someone else. Once I get transferred on hold for at least 10 minutes, hung up on. Call my branch, they can't help me I need to call 800 #, did that can't get info. Finally give up. Call today 5/18/22, same deal rep asks for info, can't help puts on hold for 5 min., the person she said could help can't, asks someone else, they can't help. Transfers me to supervisor, she can't help, puts me on hold tells me they can help. So 10 minutes later she says these people can't help, she need the people in the "back office"??? and that is a 50 minute hold. I don't have 50 additional minutes to wait, already been on hold for 41 minutes. So basically I have to wait for 2-3 days for someone to maybe call me back. My friends this is JPMorgan Chase customer service.

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  • author
    Jens Richter
    May 15, 2022
    Application via app too difficult

    Well, I'm a saver type and always look for the best interest rates (easy access accounts). So, I stubbled over Chase (1.5% interest rate). Well, fine, let's do the application. I had done that before with PayPal debit master card = 5 minutes and also with Virgin Money = 5 minutes. Chase? First, you need the phone app. No application over browser. Okay, I installed the app. Take a photo of passport or driving licence. Done. Selfie done. Error message. Why? No idea. "Something" went wrong. Okay, I started all over again. Error message. What the heck...and again and again. No way to find out what's wrong exactly. So I grabbed my phone and called them. After some waiting time I got the explanation: the selfie wasn't good enough. Ah, it was always good enough for all the others. So, I asked them via email if there is an option to upload the hopefully good enough selfie separately (because everything else was fine apparently). No answer. I gave up and stick to Virgin money's 1%. O you people from Chase: improve your software, please. Make it easier!

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  • author
    Frank Martin
    May 11, 2022
    This company was actually helpful to me…

    This company was actually helpful to me for the first couple weeks within being with them. They were responsive, attentive, and actually kept in contact with me. Lately they haven't been answering my emails and they've completely ghosted me lol. Not sure what's going on.

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  • author
    Taylor Hartley
    Apr 21, 2022
    Great customer service at branch, horrible banking experience

    Great customer service at branch, but horrible banking experience. I have never worked so hard to make my own funds available. I deposited a check using mobile check load. The check was processed and cleared the sender’s account on 4/15 and was supposed to be available 4/20. I go to my mobile bank app on 4/20 and my account is restricted. I called customer service and couldn’t get anyone to give me a clear answer of why this happened. I eventually was told after many phone calls that I needed to go in and verify my identity. I go to a nearby branch and their systems were down. The next day I go to the Denver Quebec branch and verified my identity. Come to find out this wasn’t enough either. They wanted to verify through the issuer even though I provided statements from them as well as a bank statement showing that the check cleared. The President and Vice President of the branch worked very hard to resolve this matter with Chase, but the issuer wasn’t allowed to verify checks due to confidentiality so I’m still waiting to receive my funds and for them to unblock my account. Shout-out to Jordan McKnight and Barry Malcom-Reed at Quebec for their help and prioritizing my concerns, but I am surely closing my account and transferring to another bank when my funds are finally released. Very inconvenient and the only reason for two stars is because of the wonderful people at this branch! Five stars for them, but overall if I could give Chase 0 stars I would.

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  • author
    Samuel Saxton
    Apr 15, 2022
    WHAT IS YOUR PROBLEM?

    WHY? I have been a loyal customer since 2009 when we moved all 4 accounts to Chase from BoA because of poor service. I have a couple credit cards with lines between 7 and 17K but this place where I bank will not approve or offer an Chase or Chase sponsored cards with a line of 500.00. WHAAAAAAT????????? Maybe I should give Citi or Capital One my banking business they are offer very good bonuses to move over to them.

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  • author
    Jessa
    Apr 13, 2022
    HORRIBLE

    HORRIBLE! no customer service at all. Rude and condescending. Closing my accounts. They claim it costs them 12.00 to process an outside check that had insufficient funds from another party and will charge you that amount with no waiving of fee even for a child's (small amount) birthday check from an elderly relative that made an error in their account. Will charge the chase customer that was not at fault. Relative said their bank did not even charge them a fee. BEWARE! DO NOT DEPOSIT CHECKS WITH CHASE BANK. When I asked the so called " customer service" rep, how can I trust a bank to process checks and not be worried about getting a fee assessed if the other person makes a mistake, she said "well there is a risk to everything." NO THANKS!!! Not taking a risk when it comes to banking and my money.

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  • author
    Dawn
    Apr 12, 2022
    Don't do it

    They may do well on investing your money for retirement but they suck at trying to access it. I would not recommend this investment firm just for this reason. Have a year into this person's death and have yet to be able to access the trust monies. Their willingness to help and get things taken care of is none. They have set up phone appts and don't call. Who has the time to waste like that? Surely not someone that actually works for a living.

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  • author
    Alpha Goldman
    Apr 11, 2022
    Beware of this SHADY company.

    Potential candidates - don't even bother wasting your time with J.P. Morgan. Attended for an SG interview for an entry level position (even though I have many years of experience) and received good feedback from the hiring manager, Jing Ying Huang, even though she was late for the interview for more than 10 minutes. Monique Ng, the so-called HR from Hong Kong did not even follow up after the interview. Upon chasing for an update, she claimed to have me apply to their website for the role (made no sense at all) and she would then respond on the next steps. It had been more than a month but no response whatsoever from one Monique Ng. Clearly, this is an incompetent bank with even more useless staff. From this, it was clear that multiple red flags were triggered and these evidently point to shady HR practices and questionable behaviors as to the overall culture of a listed US bank. In view of the above, I was obviously no longer interested and have since blacklisted J.P. Morgan. Coincidentally, I was earnestly headhunted by Goldman Sachs and BlackRock for a much better position merely a day after this circus show of gross misconduct from J.P. Morgan. Thankfully I was not fooled by J.P. Morgan's phony pretenses and incendiary culture. I am glad I did not fall for shady J.P. Morgan. Red flags are always the best indicators of foreboding malevolence. I have since secured the BlackRock role and never looked back. Good riddance.

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  • author
    LB
    Apr 09, 2022
    Shame on you, Chase!

    Horrible. I’m stuck because my check is auto deposited and it’s to hard to change right now that I’m sick. So many inappropriate charges, like magazines, they won’t remove or give you a hard time and say you need to get new card. Then, won’t approve legitimate charges from AliExpress. Over & over. Send me all these offers to invest. Yeah, right! Took over for Washington Mutual. I didn’t choose this bank.

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  • author
    karl man
    Apr 05, 2022
    My Honest Experience

    Chase has continuously expressed their disdain for customer satisfaction over the years and it seems to be catching up. I opened an account with Chase online and after providing all the needed details and a couple transactions they closed my account due to “fraudulent activity”. No explanation other than that I had to come in to verify my account with some “extra information” Despite me being bedridden due to a injury I was told nothing could be done about this and that I would be mailed a check after 10 days…. Still no Check. I’ll add Chase to the list of Companies who can’t figure out the ever so hard puzzle of accommodating people with disabilities. I am aware that it is completely legal for chase to close my account even though I did nothing wrong however I am just sharing my personal experience.

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  • author
    Janak V Vyas
    Mar 26, 2022
    Chase is the worst for Credit Cards

    Our line of credit dropped from approx. $50 k with Chase Reserve to $17k with Chase Preferred. We had a $ 22k deposit to pay for our son's wedding venue. We called to increase the line and it was refused! We split the deposit into $12k (due 3/24).. we had $15k left on our credit line before the $12k payment...and $10k (due 3/26) & then made a series of prepayments directly from our bank to make sure the $10k was covered. Chase did not considered these as payments until March 29th although they cleared our bank on the 24th and looked as if they cleared on their site. Our first attempt to talk to a supervisor was being placed on hold of over 40 minutes. We hung up. Our second attempt was also long holds. Our first talk with a supervisor was a lady who spoke over my wife, told her the funds we had paid were not going to clear until the 29th and then hung up on my wife. Needless to say we will ditch the card as soon as we can. We made the second $10k payment today using a Mastercard issued by C*** Bank where our credit limit is greater than Chase Preferred (however, no fees or points... just peace of mind that the payment will process).

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  • author
    Gareth Walker
    Mar 21, 2022
    Crap service. Thieving bank

    JPMorgan chase are holding without explanation an international wire transfer. They are the intermediary bank and refuse to release it, refuse to return it. Refuse to talk with either the sending bank or the beneficiary bank. This has been going on for almost 7 weeks. Crap service from a bunch of thieves.

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  • author
    Robert Page
    Mar 20, 2022
    F OFF JP Morgan Chase

    Please do not invest money with JP Morgan Chase.They do not care about you the customer just look on Facebook reviews.This company does not have your best interests at heart.You can believe me will not help you because it's a money hunger organization.

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  • author
    cameron worth
    Mar 11, 2022
    Buyer beware Chase Bank ATMs will steal…

    Buyer beware Chase Bank ATMs will steal from you. Do not trust them once you put a check in you can't get it back even if you don't agree to their ridiculous an outrageous terms.

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  • author
    Olawulwo Epekyor
    Mar 09, 2022
    Best Investment Banking Ever.

    An extremely well represented team! When I first wanted to trust them with my money, I wasn't too sure. However once trying, I did enjoy their support and customer service in this endeavour. Best wishes!

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  • author
    Faith Coat
    Mar 07, 2022
    Website is trash

    The website for businesses is difficult to navigate. It's not at all like other banks, and often glitches.

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  • author
    Luann Keller
    Mar 03, 2022
    Terrible company - evil

    I had a mortgage on my house with Chase. Every payment done by ACH on time. A portion of my land was taken by eminent domain and Chase hired a lawyer at my expense to "watch" the legal proceedings and billed over $6K to my balance and I had to pay it. The lawyer did not help me at all, I had to hire my own. Never another mortgage with Chase.

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  • author
    Mike
    Feb 05, 2022
    WORST BANK.

    I have been banking with chase for 6 years. The service was good but since 2019 and more so in the 8 months the service, communication and professionalism both in branch and online are horrific. For instance, I wanted to open a business checking account. I was directed to open through the bank website. After going through many questions taking several minutes a box pops up stating business accounts can only be opened in branch. I went to a local branch and was told only certain locations have a business rep. They directed me to call each branch for a business agent. While each branch has an individual phone number all numbers dialed are funneled into a main regional automated answering. I've called 23 times since Dec 8 2021 to Jan 23 2022 the voice system says all reps are busy please call again and hangs up. So I drive to a second branch, no business rep. Drive to 4 more the fourth branch has a business agent but he's off for 3 weeks and there are no business account mgrs in the entire county in riverside ca. I call customer service and as I'd say 95% of calls are answered in Malaysia or the Philippines. I explained a the above. They are very good at apologizing but offer no resolution to anything. They advised I call each branch in another county. I explained again the individual phone numbers are connected and no option for messages. I asked what are my other options I just want to open a checking account and the big answer?...well sir i don't work at a branch. It's not my fault. I went to us bank. I not only opened a business account in 15 min but also personal checking and moved all my accounts to usbank.

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  • author
    Michael W
    Jan 20, 2022
    They will take your money hostage

    Actually if it was possible I would rate them with minus 5 stars. They are a horrible institution that will close you accounts for no reason whatsoever; and then they will hold your money hostage for weeks. If you try to reach someone at the executive level, they will only talk to you once then avoid all phone calls. The customer service line has NO information or answers, and the executives and CEO, Jamie Dimon, all hide behind the shield of their customer service personnel.

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  • author
    Arild M
    Jan 10, 2022
    Horrible service

    Horrible service, horrible as a company.

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  • author
    November Group
    Dec 19, 2021
    First class service

    I use them for business banking and have had stellar service. I am assigned my own personal banking rep and any time I need something, I call or email her directly rather than calling a general phone line. She gets it done. My banker has spent hours assisting me with issues that would normally require me to do in person. The fees for business banking are a bit higher than a lot of smaller banks out there, but I feel like I am getting what I pay for.

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  • author
    Nick A.
    Dec 16, 2021
    Why. Just why?

    So locking me out of my account everytime I try to pay my bill, make me HAVE TO pay in bank, which is 23 miles away from me, and then discriminate against me for not being able to keep up with a bill that's constantly being forced into a place where I cant pay it responsibly? And oh Jesus, oh Jesus, I am not a person to comment on people who make their living working as cs using CRM but you guys harass me, and when I answer you hang up? What kind of crap is this? Then you continue to market offers to me as if I can even do anything. No one i know trusts you guys, I took a chance and I regret it. Its virtually impossible to contact them or make plans to pay your bill or even set up an account, and in the end it only reflects negatively on you because we all are playing some kind of adult blame game? I've paid the bill twice over now, and im still treated second class, and im still treated as if my belief you guys won't do it again to me even after speaking to a banker, is wrong which I know now it is. Why should I have given you the benefit of the doubt twice, and still not get anywhere? The BBB should really investigate both chase and wellsfargo, this is insane I can't trust any banks. Its like the depression again. Rest assured next payment is the last, and the test of my assets are being put into a safe place where I won't give anyone that same trust. So thanks for trust issues, because I was entrusted with an agreement which I withheld and im still not getting the take from my give.

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  • author
    LukeFabianski
    Dec 04, 2021
    My best bank yet

    My best bank Card is always on with no declines. And the aftermath of Pepsi's spending cards iis way cheaper

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  • author
    Fraser Walton - Sheffield
    Dec 03, 2021
    1 Star

    1 Star, due to their uncomfortable Porcelain Thrones, on which one can not have deep, meaningful ponderings about Electric Vehicles, Battery Storage and Space Travel. 😥

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  • author
    Lisa Bowman Camp
    Dec 01, 2021
    Worst Credit Card-Never win a $$$ DISPUTE, only $5.00 disputes

    The worst credit card company when it comes to disputes, and standing behind their customers. I truly had a legitimate reason to dispute a charge -888 Auctions sold me a 'Diamond' that was lab created, and never disclosed type of diamond. Chase sided with merchant, and I was charged for the item. I worked with the merchant and sent it back; now I have to pay the charge $1,220.00, and I have no Diamond. Chase still stands with the merchant! REALLY!!! Why have a Dispute Department???!! The worst credit card company ever!!!

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  • author
    Shakila Razack
    Nov 28, 2021
    Avon Chase Bank In Avon , Ohio 🇺🇸

    I stopped by the Avon Chase Bank the other day . It is a welcome addition to our Community. They used to have a branch in Avon a while back .. Extremely happy Chase opened an new branch in Avon , Ohio 🇺🇸 Carrie Zachariya, the Manger is super friendly & welcoming and so are the Tellers. This newest Chase Bank Branch in Avon, Ohio 🇺🇸 has a kool vibe and I am soo into it .. Maybe Keith the Branch Mansger @ Chase Bank ,Amherst Branch in NE Ohio , can take a few pointers from Carrie Zachariya @ Avon Branch … jus saying 😘 Namaste 🙏🏻

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  • author
    Consumer Rights Act
    Nov 28, 2021
    Chase UK App Refuses to take ID selfie of me. Terrible Customer Service

    COMPLAINT REF 00032793 I have been trying to sign up for a Chase UK account via the app and it requires ID verification whereby it supposedly automatically takes a selfie if you smile at the camera. The problem here is it REFUSES to take the photo. However if I put my hand over my mouth with in a V shape, it takes the photo! What sort of backward technology are you jokers using? If I close my eyes and scrunch my face up it takes the photo. Yet when I follow the instructions that your inept customer service advisors like "Jules" tells me to, then the app simply doesn't register that I'm smiling and it and won't take the photo. I can just about accept a technical issue, but having unqualified amateurs at customer service WASTE MY TIME clearly reading off a script with pointers like "make sure you aren't wearing sunglasses" and "make sure you are pointing the camera towards your face" then that's where I draw the line. In fact no, I draw the line at your insulting letter concluding my complaint as being rejected because apparently I am not following the in-app instructions. I've explained the situation a dozen times in three phone calls to you clowns, yet you still play dumb (or just are actually dumb) and act like you can't possibly fathom that an app won't take a photo of me. I'd told you in the first call that I intend to transfer just over 60k into that account - do you think I would have anywhere near that amount in savings if I was so stupid as to not be able to operate an app requiring a selfie? I have taken the claim to the Ombudsman, thus you'll be paying their fees, plus compensation when I eventually win. All of this could have been resolved if you'd have simply put out an app that worked or *gasp* accepted my request to send you an email of my ID and selfie to verify my identity. I offered you this option several times but apparently a huge organisation like JP Morgan doesn't have a single email address and arbitrarily relies on an AI to verify identities rather than having a human look at the IDs. Other complaints to add - they are liars. Despicable, reprehensible liars. They claim they've tried to call me three times to resolve this matter. They haven't called. No missed calls, no voicemails. LIARS. In one letter they have tried to quote me as saying I have said "I have matured in appearance" and as such they're treating this as some kind of admission don't look like my passport - I've never said that. LIARS. And even if that was true, what on earth has that got to do with the complaint about your app refusing to take a selfie! If you're going to LIE then at least make the lie consistent with the issue I am actually making a complaint about! Absolute amateurs from top to bottom. If this is how you think you're going to break into the UK banking sector then think again. Unprofessional, incompetent racket, the UK banks run rings around you in every respect, from their apps, websites, customer service and complaints handling. AVOID THESE JOKERS!

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  • author
    Ivan
    Nov 27, 2021
    Biggest market manipulator

    This bank is one of the biggest market manipulators, not Musk ;)

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  • author
    John Neisler
    Nov 27, 2021
    Elon Musk does not approve!

    Elon Musk does not approve!! Avoid this bank at all cost.

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  • author
    John
    Nov 25, 2021
    Worst bank ever.

    Worst bank ever.

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  • author
    Mahendra Sagar
    Nov 25, 2021
    Chase VISA Card Benefit Services - Useless Garbage, AVOID like COVID!!

    This is a review of the Chase VISA Card Benefit Services, which is supposed to help the consumers but what it does is really help themselves. How? I bought a new Dell laptop in 2019. It ended up with a hinge problem resulting in broken LCD assembly + an inflated battery resulting in broken covers. I filed an online claim with Card Benefit Services (CBS). They quickly denied it stating I did not provide a US warranty (!). They NEVER read the warranty. I proved I had the US warranty. Now they paid up the initial claim, being proven liar and non-credible. However, the second claim about broken covers, they have never paid, in spite of escalating the complaint to James Dimon and Gordon Smith of Chase Executive Management and VISA CEO Alfred Kelley. Chase, unfortunately, approves of this tactic and despite repeatedly complaining to them, they have refused to do anything. CBS is the biggest fraud on unsuspecting customers. It gives you a false sense of security when there is none to be had. CBS will approve all small claims while denying the large claims, and since there are more small claims than large claims, they can show a great experience rate and claim pay-up rate. A scam that Insurance Regulators and AGs should investigate.

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  • author
    Conrad Watson
    Nov 24, 2021
    If you’re one day late with cc payment…

    If you’re one day late with cc payment they wack you with ungodly fees. They’re pit bulls when it comes to greedy fees. I wish Amazon would align themselves with a better bank. YouTube Warren/Dimon grilling before senate. They got billions in PPP $ from tax payers and then whacked us for 1.5B in late fees.

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  • author
    Wes
    Nov 24, 2021
    Go with J.P. Get a late charge on your card every month.

    When i had a J.P. Morgan/Chase account I used to pay my Chases credit card with them through the Chase application on my android phone. You click "pay" then the site transmits and goes to a blank screen. You think, well, i clicked pay. It went through, yay another bill paid. Then days later I see a late charge on my bill. I scheduled a phone meeting with a branch manger. She said well show me what your are getting. I tried to show her the blank screen. I offered to send screen shots of exactly what the app was doing. She said send what you want. She confirmed that i was clicking the "paid" button. The screen transmits. We reviewed that it was connected to my checking account, etc. Finally she said well you did not get a page that says "paid" so you must not have paid. The late charge stays. Every month it did this. I continued to complain. I paid every bill on time. With Chase it was always late. I cannot help what their application/web site does when you click paid. On my side it transmits to another screen. There android application has nothing to do with me. I think they purposefully designed there web site like this in order to collect late fees. I have paid bills on line and through apps hundreds of times successfully, but with Chase, not on time and no one will work with you to resolve. Why should they? they are getting paid late fees every month. Think about that thousands and probably millions of customers who tried to pay their bill on time. Then got stuck with a $39 dollar late fee because of some kind of flaw in the way the Chase application works. Must be nice to design something that does not work. Make people think it did work. Then tell them it did not go through and now you owe us a late fee every month. Finally, started going into the branch to make payment. With traffic, and banking hours had to take off work every time. Just to make sure they did not get the extra $39 late fee. Finally paid that card off and closed that account. When i finally closed and told the lady why i was closing she acted like there was nothing wrong with there application. Now they are suing Elon for making a "statement."? Don't we live in the land of the free and the home of the brave? Are owners of companies allowed freedom of speech without getting sued? Come On J.P? Oh I am sorry did some words hurt your feelings? Cause you a problem? Too bad. You recouped the $138 million that you are suing for through your faulty phone application.

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  • author
    Blokus
    Nov 24, 2021
    Really just a horrible company

    Really just a horrible company, horribly managed and bad service. 10/10 would NOT recommend

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  • author
    Joseph Rhodes
    Nov 24, 2021
    I am a customer of chase bank but not…

    I am a customer of chase bank but not for much longer. I don’t like the way they treat my president, my politics, my beliefs, nor do I appreciate the way they go after innovative minds like Elon Musk. Chase does not deserve my money and they won’t have it for much longer.

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  • author
    peter jensen
    Nov 23, 2021
    For some reason I just don’t like JP…

    For some reason I just don’t like JP Anymore. Suing people like my friend - Elon…

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  • author
    TOPHER WAGNER
    Nov 18, 2021
    Worse then I imagined

    Well looks like I'm adding another one star to Chase! Who's running this place anyway? Seems like the king of chase is very far removed from all us peasants!! I digress... They held a settlement check for 187.00 drawn off Bank of America for 14 days. 14 days. I'm out of work. I needed to buy groceries. And I make too much unemployment to get food help. So I ate eggs and bread. And pudding cups. They say they will release it Friday. I guess we will see. Duncan, my lab mix, is sick of me measuring out his food. 31.5 million... Hmm.. I wonder what Mr. Dimon had for dinner.

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  • author
    Bart Turner
    Oct 18, 2021
    Horrible customer service

    Horrible customer service! One hand does not know what the other is doing! Hold on phone forever!

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  • author
    Shakila Razack
    Oct 09, 2021
    Buyers Beware 😱

    Buyers Beware 😱 Chase Amazon Visa Card Holders , this rouge multi billion dollar company will turn on you in a New York Minute ⏰ Loyalty means nothing to Chase , look what they did to poor Sonja Morgan from RHONY 😢 Suck the last drop of blood from your loyal customers , you Vampire 🧛🏻‍♂️ 🩸 🧛‍♀️ After all it is Halloween Season 👻🎃 👻

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  • author
    keap street
    Oct 08, 2021
    Please don’t throw your clients

    You are very good until they stay a client but you throw them very fast just please keep your clients thank you

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  • author
    Lori Troncale
    Oct 05, 2021
    Chase Sapphire Doesnt Work for Consumers

    I made reservations for Caesars Palace with SNAP TRAVEL on 8/9 -8/10/2021 using my Chase Sapphire card. I arrived a day early. Caesars was to charge me for one night 8/8 and I already had a reservation with SNAPTRAVEL for the 9th. When I got home I saw Caesars charged me for 2 nights, one of them being the 8/9 that I already had reservations for. I called emailed to no avail- filed a dispute with my credit card company since I used the same Visa for both transactions & what I got was a letter stating the double charges were legit and stand... Ive filed with the BBB Chase didnt even look at my claim. How can you say being charged by the hotel and the booking company for the same night was legit? Worst customer service bank ever!! they could care less about their customers.

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  • author
    V B
    Oct 03, 2021
    ATM Outages

    I live in New Orleans. Following Hurricane Ida, for some reason it is almost impossible to find a working ATM in my neighborhood. I have called once to complain but it’s an ongoing issue still. There is no reason for there to be lines 8 cars long because only 2 of 4 ATMs are working and then after the wait.the machine says “unable to process at this time”. Called Chase again…..wait time to speak to someone was 15 minutes. Unacceptable. They obviously just do not care.

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  • author
    Christian Müller
    Sep 25, 2021
    Old, slow and Unreliable

    Not only is the backend old and slow, the front end is terrible. If you get a charge back on a card you can't find it, they made 20 or so categories for that. Their buisness model is not very attractive. Cant reccomend. I heard local credit unions are a thing but idk. Oh and they had "bugs" where individuals had +/- 50 billion on their account. Ya know, just as they get the ON RRP for a few hundred billion over night. Totally a coincidence

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  • author
    Victim of Chase Bank
    Sep 07, 2021
    Lootering of foreigner's bank accounts by JP Morgan Chase

    The next stage of the Covid pandemic has already begun. The looting of foreigner's bank accounts. My account with 1500 US Dollars has been suspended by JP Morgan Chase. I can't access my account anymore online or travel back to the US to get my money back. The US government of course supports this procedure. Over 30 complaints have been filed with the CFPB and they ignore the case. Banks will start now to use the Covid travel and border restrictions in order to freeze bank accounts and withhold the money with the support of financial regulators and governments.

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  • author
    Nigel Williams
    Aug 02, 2021
    Stick with a UK bank

    I’m trying to engage with Chase on their app but it is useless - why anyone would want to open a current account with them defeats me - don’t waste your time - stick to uk banks

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  • author
    Hunter
    Jul 25, 2021
    ABSOLUTELY,POSITIVLY DO NOT TAKE A JOB…

    ABSOLUTELY,POSITIVLY DO NOT TAKE A JOB AT THIS SO CALLED FRIENDLY COMPANY. I WAS HIRED THER IN 2016 AND MORTGAGE LOAN CLOSER. THE TRAINING SUCKED. THEY CONSTANTLY CHANGE THE POLICIES. AND AS A MORTGAGE LOAN CLOSER THERE WHICH I WORKED FOR (3) YEARS AND WAS A GREAT PRODUCER SENDING LOANS TO TITLE COMPANIES. LIKE 25-30 PER DAY. THEN THEY TRANSFER TO A TEAM I KNOW NOTHING ABOUT AND WAS NOT PRODUCING AS I SHOULD. THEY SUCK FOR RELEASING ME. THEY TREATED ME LIKE S@#$. THEY WILL TOSS YOU AROUND LIKE A POKER CHIP AT A CASINO. I WAS IN THE MIDDLE OF GETTING A HOME AND COULD NOT GET IT BECAUSE OF THEM. MY WIFE IS DISABLED. NO INCOME NOW. JAMIE DIAMON THE CEO IS ONE BIG PIECE OF S@#$. PERIOD.

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  • author
    E. Lancaster
    Jul 22, 2021
    Not the worst bank ever, but not good by any stretch of the imagination

    Everything started off fine for the first 6 or so months, then the fees started rolling in. First I got hit with a $34 overdraft charge while my account was well above zero, turned out to be a “rare system error” that “shouldn’t happen again”, but they apparently can’t reverse the accidental charge because the system won’t let them. (I call bull[crap] on that one) Next came the 100$ fee that they somehow can’t tell me what it is. Followed by a 20$ processing fee for a purchase I made at a Canadian retailer. And the list goes on. Mind you, none of these fees are reversable according to their support people. The agents were nice but firm about it. Somehow their supervisor was always out of the office or unavailable. Their credit cards are, to be frank, lackluster. Nothing special, just your run-of-the-mill credit card. Savings accounts are unusually confusing. Pros - (Mostly) Freindly support - Nice interface with few bugs - Monthly fees are easily avoidable as long as your not broke as f(udge) Cons - Excessive hold times on the phone (2-3 hours on average) - Weak security - Debit card PIN can only be 4 digits—should be able to set 6+ digit PINs - Below average credit cards - No customizeable debit card designs - Beware the hidden fees 6/10 – If you have a choice, go somewhere else. If not, you’ll survive

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  • author
    Graeme Brown
    Jul 19, 2021
    I wish there was a less than 1 star…

    I wish there was a less than 1 star review. I am completely astounded by the lack of accountability this bank demonstrates. As the intermediate bank between St. George Bank in Australia and the smaller U.S. Bank, they are deliberately withholding funds recovered from a fraudulent scam customer of the beneficiary bank, without explanation. Despite numerous communications from my bank asking for an explanation as to why they are continuing to hold funds that they have no claim to, they refuse to provide any information and don't even have the courtesy to reply to an email or answer a call from St. George Bank. Shame on you JP Morgan! To you the amount of money in question is minuscule, to small business, it's a matter of survival.

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  • author
    Rebekah Kirby
    Jul 15, 2021
    I recently sent an international wire…

    I recently sent an international wire transfer. My bank used JPMorgan as an intermediary bank. JPMorgan decided on their own to ignore the wire transfer content which specified that the wire remain in US dollars and changed it to Canadian currency. It took 5 WEEKS to resolve this conflict and JPMorgan tried to charge me the difference. Their customer service is terrible.

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  • author
    Jean-Matthieu
    Jul 11, 2021
    Banque frauduleuse

    Banque frauduleuse, plusieurs fois condamnée pour manipulation des cours. A fuir

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  • author
    dr manfred knof
    Jul 01, 2021
    jpmorgan criminals

    jpmorgan owes me money , and jamie dimon and the rest are criminals . they stole the whole bank of washington mutual with assets of 299 billion in 2008. small time investors are waiting for their life savings since then .

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  • author
    Bob
    Jun 22, 2021
    Online questions never really answered.

    Contacted JP Morgan online re a few simple questions and re setting up an account and had to clarify myself three times. Still did not get an accurate concise answer from them. My questions were not that profound. Finally stopped my application process and stayed with Fidelity.

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  • author
    Dottie
    Jun 10, 2021
    NO customer service!

    Chase "customer service" is now non-existent. I needed to file a dispute, but none of the options to check during the online process fit my situation. In the past a customer could send a message via their web site. No more. So I called, and having had to enter all sorts of information (more than once), a person finally answered. I had to repeat the information still again. Then she asked if I had another Chase card. Yes, I do. She wanted THAT number plus the 3-digit security number on the back of THAT card. I do not carry a balance on either card and always pay BEFORE the due date. I'm sure they don't like that because they can't charge me the exorbitant interest rate! I'm exploring getting credit cards from other companies.

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  • author
    Marvin Swayer
    May 18, 2021
    Before investing your hard earned money…

    Before investing your hard earned money think well, my experience with them was bad and don’t think they deserve to get any rating at all. It is just unfortunate that there is no option for no rating. They act so unprofessional with trader clients and in the end they milk you more and more till you’re dry. That was my experience with them and it really affected my financial stability. I invested because I wanted to make profit from my fund but the reverse was the case.

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  • author
    Lupita Dehne
    May 07, 2021
    It was a nightmare for me....

    It was a nightmare for me,i cant believe i invested all the earnings i made with libbey jane bean(you can google about her). I have to contact the police about this.

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  • author
    GlazersOut
    May 04, 2021
    No one should trust a company who gets…

    No one should trust a company who gets in bed with the Glazer family.

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  • author
    Joy Michele Timmons
    May 03, 2021
    This company has the worst customer…

    This company has the worst customer services ever. They do not care about their customers. They closed my credit card account after I am explain to them I need more time to make the payments and going through economic hardship. I will never do business with this company again and I never getting anymore credit cards. This company needs to be put out of business.

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  • author
    Rafael Mota
    Mar 20, 2021
    I will never visit the branch in…

    I will never visit the branch in Peabody, Massachusetts again. The manager is careless and arrogant, she has no clue how to manage an office. Upon entering the office, someone immediately asked me for a form of identification, I handed them my Spanish passport, and they assumed that my preferred language was Spanish without even asking me if I was comfortable speaking English, which is a racist attitude. The customer service at this branch is appalling, please don't waste your time bringing your money to this office, as the staff doesn't deserve to have a job.

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  • author
    Betty Rose Williams
    Mar 11, 2021
    One of the best banking experiences…

    One of the best banking experiences I've ever had. I'm able to handle 90% of my questions or problems online or over the phone. They respond promptly whenever I've experienced fraud. They are always so helpful when I have questions.

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  • author
    Nutrition labs
    Jan 28, 2021
    Have my business accounts and…

    Have my business accounts and investment accounts with them. Never had an issue, but would be good if the tellers were a bit more polite!

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  • author
    Stacy Costlow
    Jan 27, 2021
    Bad information

    They froze my account because I lost my debit card and didn't order another one. I called and talked to customer service, verified my information and still had to order a new debit card and go into a branch before they would unfreeze my account. I was directed, twice, to branches that are no longer in business.

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  • author
    Logan Stanford
    Jan 23, 2021
    Yes Chase stole $975 from me every…

    Yes Chase stole $975 from me every penny I had calls me to get evicted haven't been able to feed my family all over Sam Chase Ze lle transactions that some people make claims on me against I went in to Chase and I have proof of absolutely every single transaction prove that can't be disputed they told me they didn't need it they were going to do their own investigation I said wouldn't it be easier to investigate if you had absolutely all the proof you could possibly need I was treated like I was stupid I have been ran in circles I get lied to every single time I talk to them I get different answers so that means someone is lying yesterday I spent four hours on the phone and every time I get to where I'm supposed to be I get hung up on or disconnected I did absolutely nothing wrong it kept impeccable records has absolutely everything I done through Chase but I guess that kind of proof is it needed in an investigation so I am still fighting to try to get my money back I will be reporting them do every possible agency I can I don't know how much it will help I lost everything over this and they don't even care

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  • author
    Elise
    Jan 21, 2021
    Disappointed

    I've been with you for almost 16 years but you never dare to settle my claim. I got a $121.33 unauthorized transaction in my account, tried to call you and waited for hours just to speak a live person and hoping that someone can help me rectify my issue. $121.33 is no joke! I'm a single mom and every penny really counts for me. Unfortunately, you guys are running into circles. You've told me you'll be investigating it but ended up with nothing. You're such a disappointment. I guess, it's about time to trust another bank.

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  • author
    JayMz
    Jan 21, 2021
    Biggest problem is a tax on the POOR…

    Biggest problem is a tax on the POOR people. If I have less than 1000 dollars in my account, they hit me with a poor person tax EVERY MONTH. If I don't have money why are you taking what little I have away from me?! They offer no interest on the money I keep with them. So if my money sits there it loses value by inflation, why would I want to keep any money in their bank? Great web features and pay tracking even some budgeting tools. Mobile app is like a dumbed down version but is still okay. Teller inside building is polite and genuinely helpful. The associates at the desks will try to sell you anything they can even if it is misleading. Don't bank here. Try anyone else first.

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  • author
    Terry
    Jan 19, 2021
    Will never use this company due to it's…

    Will never use this company due to it's radical leftwing oppression of our president and our fellow Americans.

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  • author
    Mehdi
    Dec 31, 2020
    opening chase account=wasting time

    i just gave it two stars cuz of the polite staff. worst bank ever!!!... never ever going to this bank, they open an account for e and after less than a week they asked me for my immigration proves which was crap cuz I'm just a student in here and I'm holding a non-immigrant visa!! i brought them all my university proves and letters but they finally closed my account!! without any reason!!

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  • author
    Consumer
    Dec 17, 2020
    JPMorgan Chase is great!

    I have banked with JPMorgan Chase for over 15 years. They have been good to me and my businesses. Satisfied with their services.

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  • author
    Jason
    Dec 08, 2020
    Loyalty means nothing!

    Bad experience with another vendor at which Chase did not support my dispute claim after being a loyal customer for 20+ years and it being the only card in my wallet through that time. I proceeded to cancel the card and went with another vendor only to be getting multiple daily calls from VISA telling me they can lower my interest rate. So we are clear, the new vendor I went with is not VISA as was my CHASE card. Coincidence...I don't think so. Apparently this is what loyalty gets you other than terrible customer service.

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  • author
    Ewa Sprio
    Dec 02, 2020
    My account rep

    My account rep. is very helpful in trading.

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  • author
    Johan Rivera
    Nov 20, 2020
    Favorite bank I've ever had if that's even a thing

    I'm seeing all these horror stories about Chase, and I'm here wondering if I should just pick up and bolt before it's my turn on the pedestal. But honestly, I've been with chase since 2006 and I've had nothing but great experiences with them. Whenever I've had fraudulent purchases they've refunded me every single time, they were my first rewards card and they treat me well. Crazy all our experiences could be so different with the same entity.

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  • author
    Cindy Haston
    Nov 13, 2020
    WORST CUSTOMER SERVICE EVER

    WORST CUSTOMER SERVICE EVER. My brother and I opened a joint account to receive two settlements from my mother's estate. The only reason we chose Chase was because we had been dealing with them for the other aspects of her estate as this was her home bank. We received the last settlement check for $4k. After it was deposited, chase closed our account and confiscated the funds WITH NO NOTICE. It has taken us over two months to get to the point that they are even talking about getting us our money back. Every time I have called I have to repeat the whole story from scratch and then I still have to be put on hold while they "review the account notes". We even went to a local branch to see if talking to them in person would help. It did not - the local branch apparently did not forward the requested paperwork. Such a scam. They treated us as if we had done something wrong when THEY were the ones illegally confiscating our money and putting us through the wringer to get it back. I have never had such a horrible customer service experience in my life.

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  • author
    Patricio Destvet
    Sep 21, 2020
    Chase advertises 21 days to closing It…

    Chase advertises 21 days to closing It did not happen at all August 8 submitted all my documents, via email to the loan officer Ivy, uploaded and reloaded to the home loan page All tasks were complete within 24/48 hours Income, met Credit Score exceeded 750 The underwriter requested $90,000 proof of assets over the amount provided by Chase My loan officer told me that it was a mistake, however, this amount was never corrected Chase sent three emails to an All-State insurance broker that I have never provided and did not authorize to contact I reported this after the first email and the broker received additional two emails after The appraisal came out with plenty of mistakes including taking a lot size rather than property measures, using properties in different neighborhoods, lower quality (frame) smaller Chase requested to review the appraisal and came out with the same mistakes Chase requested to the same appraiser to perform a new appraisal (Chase only have one appraiser) The new appraisal came out matching the contracted price The loan manager Garett started to deal with me despite the endless problems at Chase end I had to request an extension to the seller Chase was unable to provide with a mortgage commitment letter after 45 days and having all the documents needed I feel that Chase has no idea about the mortgage and I dealt with a highly incompetent team at this Bank On the opposite another bank has processed the same application in only 21 days (Chase 45 days)

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  • author
    Marie
    Sep 19, 2020
    My family has banked with Chase for…

    My family has banked with Chase for around 25 years. We moved from Houston, TX to Horseshoe Bay, TX in 2019. Our nearest Chase branch is about 45 miles away in Lakeway, TX. In addition to refusing to add me as the POA for a savings account twice, when I drove there in person, and used to have access online to it for the past 7 years, Chase Bank is putting a 3 month hold on a deposit, that I believe is from the Social Security Administration. The section to see information about it gives and error message: It looks like this part of our site isn't working right now. Please try again later. Thanks for your patience. My father is in ill health. He is waiting to receive his direct deposit from the Social Security Administration for September, 2020. He received his prior deposits with no problem. Social Security in Austin confirmed that he is in active status and there should not be a hold on his social security retirement payment. We are disappointed by the lack of customer service at this Lakeway branch. We are being treated like criminals. We are asking how can we receive his retirement payment for September sooner than in 3 months?

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  • author
    Alison Hojlo
    Sep 03, 2020
    Chase bank continues to be the world's…

    Chase bank continues to be the world's largest funder in the fossil fuel industry despite the climate crisis rapidly worsening, and it must stop now.

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  • author
    Dana
    Sep 03, 2020
    They invest billions into fossil fuels

    They invest billions into fossil fuels

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  • author
    Ariela Zuckerman
    Sep 03, 2020
    Chase Bank Funds Climate Change

    Chase is a well run bank, but their investments in the fossil fuel industry are immoral as well as being unstrategic. Fossil fuels are going to lose value rapidly, and Chase will be left with huge losses.

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  • author
    Tony Phillips
    Sep 03, 2020
    Got caught stealing money

    Attention all people out there do not use this Bank They literally are stealing my money They cash the check and are using my money without my consent Definitely going to notify the Better Business Bureau and the fair practice commission about this So people if I were you do not use this Bank I'm getting ready to go on my phone I have 400 close friends I'm going to text each one tell them to tell all their friends not to use Chase Bank Contact the person who wrote the check they said they've already cashed the check Chase told me I had to talk to the fraudulent Department they're using my money without my consent where's the honesty and that Looks to me like class action lawsuit

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  • author
    Dottie
    Aug 29, 2020
    Horrible customer service screwed me out of $49.

    I wanted to file a dispute of $49 charged by Windscribe. By this time, the Covid pandemic had hit and I was unable to file a dispute with Chase...they advised that phone calls would "take forever." I kept sending Chase private messages asking how I could file a dispute. Each time I received a canned response that it would take "a week or so" for me to receive a response from them. After no response from Chase, I kept sending messages, only to receive the identical canned response. I finally was able to call them today, 8/14/20...and was told the time for filing a dispute has passed. This was Chase's fault, NOT MINE. So because of Chase's lack of response for MONTHS and Windscribe's dishonesty, I am screwed out of $49. ---------------------------------- 8/29/20 - 8/29/20 - Update: After my Chase credit card account had told me it was "too late to file a dispute," I sent several secure messages saying the tardiness was the fault of Chase because of Covid non-customer service. Each of my emails received a canned response: "we have received your secure message and will review your account..." Nothing about how to file a dispute. FINALLY...enough secure messages got their attention and I see in my last statement that there is a $49 credit from Windscribe. This was a huge struggle, but I finally succeeded. Never again with Windscribe! Someone else mentioned that they are arrogant. Very true!

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  • author
    Antonia Abreu
    Aug 12, 2020
    Makes it very easy for me to pay bills…

    Makes it very easy for me to pay bills and transfer money to family members and friends using Chase' QuickPay with Zelle. Just be careful and always do a $1.00 transfer test and confirm with recipient they have received the funds as it is near to impossible getting your money back if by mistake you funded someone else (i.e. you transferred funds using intended party's old phone number/email, or simply made a typo thus someone else receiving the funds).

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  • author
    Melissa Bickerman
    Jul 20, 2020
    Will not be continuing to use any Chase credit cards

    I am extremely disappointed in my experience with Chase and their Sapphire Reserve Card. I booked a hotel through a third party company, Secret Escapes (SE), to visit Jamaica in late April. Due to COVID the hotel was closed during this time and my trip had to be cancelled. I tried to receive a refund from the company but they repeatedly stated that they act as a broker and that my contract is with the hotel. I confirmed with the hotel that they received no payment from SE and therefore SE is illegally holding my money for services they did not provide. After exhausting my options of trying to work directly with the company, I filed a dispute with Chase. Without contacting me or validating any of the facts provided by SE, Chase closed the dispute stating it was a valid charge because I had cancelled the trip. This was of course blatantly false. After calling multiple times (twice where I was hung up on mid-call), I was informed that in order to reopen the case I would have to either mail or fax a letter stating my request to reopen the dispute. In addition to the letter explaining the situation, I provided evidence of SE’s terms and conditions stating that in the event a booking was cancelled by the hotel they would provide a refund and proof that SE did not pay the hotel. I tried faxing 3 times but the number they provided did not connect. I then mailed the documents. After no word for two weeks, I called to check on the status. I was told the documents had not been received and to call back in a couple days. I did so, having to wait on a long queue to get in touch with someone. Again I was told the documents had not been received and to call back in a couple days. I then went into a branch to talk to a representative directly. After 2 hours, they were able to fax the documents on my behalf. A week and another phone call later, Chase finally reopened the dispute. Two weeks later (and almost 3 months after the initial dispute was created) I received a response from Chase stating that while I may have a valid complaint with the merchant, this is not a billing error and concluded the charges were valid. However I was not claiming that this was a billing error, I was disputing on the grounds that this was a fraudulent charge for services not provided. Other credit card companies found similar cases with SE as fraud and returned the money to their customers. With the amount they charge for this card and the fact that it is supposed to be a travel card marketing perks of travel protection, I am less than impressed and will be looking for alternative options once my annual fee is up.

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  • author
    Te
    Jul 17, 2020
    Have experienced very poor customer…

    Have experienced very poor customer service from chase; their "PRIVATE BANKING" interface is a straw man, and their leasing division is inept and mired in a 20th century business practices. In the age of docu sign, electronic bank transfers and e mail, Chase has decided to be firmly rooted in a 1980' business model. Using snail mail exclusively in lease payoff scenarios. Long delays in processing and title release. Really have no clue on how customer service should work, it's all talk and little concrete action. I have just closed 2 chase accounts severed my relationship...my net worth exceeds 7 figures and chase treats me as if I have a Christmas club savings account. This guy is done with chase.

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  • author
    iamvocabulary
    Jul 02, 2020
    Do not invest with these crooks.

    Do not, and I stress, do not invest stocks with JPMorgan, they're a bunch of crooks. I bought stocks through their website and initiated a sell order the day before which I cancelled prior to the 9:30am market opening they specify on their website and they still executed it and lost me thousands. Their response, sometime it happens. Stay away from these con artists.

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  • author
    Mary Stock
    May 31, 2020
    CHASE funds the climate crisis

    I am boycotting Chase because of their huge investments in fossil fuel. They are making the climate crisis worse - and they know it.

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  • author
    Allen McGonagill
    May 31, 2020
    Fossil Fuel Investments Tank Value and Our Future

    Chase is the worst! I would rather bank anywhere else. Chase is the #1 bank for funding the climate crisis. Nobody gives more money to fossil fuel companies. We don't have enough time that we can keep funding new projects! A livable future cannot wait. On top of that, fossil fuels have proven to be a losing investment over the last few years. So Chase is irresponsibly losing money for the people investing with them.

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  • author
    Lindsay Crouch
    May 28, 2020
    Chase needs to divest from fossil fuels!

    Chase is the biggest funder of fossil fuel projects throughout the world and is contributing to pollution and climate change. Where are the plans to divest from fossil fuels? We deserve better from a bank that's supposed to be a leader in our country.

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  • author
    customer
    May 22, 2020
    Chase bank is climate change's worst investor

    I am very concerned about Chase's involvement in the climate change crisis. Chase appears to be the biggest investor in fossil fuel expansion and this is totally destroying our planet and threatening our human species' survival. I am unable to continue using Chase as my banking platform unless Chase divests heavily from fossil fuels and creates a new business model with climate change as a major concern.

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  • author
    Karen Martin
    May 22, 2020
    Chase needs to fund renewable energy…

    Chase needs to fund renewable energy projects, not planet destroying enterprises like fossil fuel projects. I’d like to see Chase improve its grade from an F, planet destroyer, to an A, planet protector. Chase seems to “get along with others” when the others are fossil fuel companies. Please work on your social skills with companies that can give our children a future – the companies that weigh the value of the earth and its inhabitants over the value of its coffers.

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  • author
    Dave Damm-Luhr
    May 21, 2020
    Chase an at-risk financial company that hasn't warranted our trust

    While Chase appears to be a well run bank, their investments in the fossil fuel industry are immoral as well as being unstrategic. Fossil fuels are going to lose value rapidly in the coming years, and Chase will be left with huge losses. Think long and hard if you really want to be part of such an at-risk financial organization that is likely to be left holding stranded fossil fuel assets that plummet to near-zero value. During the global COVID pandemic, we've already seen coal become notably less attractive than wind and solar energy. Maybe Chase will wake up some day, but meanwhile why take chances?

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  • author
    Ralph Halpern
    May 19, 2020
    Chase undermines the security and health of people and the planet.

    Chase is deliberately undermining the security of its customers and others who happen to live on the planet. It enables the destruction of habitats and the health of humans through its massive financing of fossil fuel projects. It's time for a change. Just think of what similar investments in renewable energy sources could accomplish. Chase must stop its practices.

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  • author
    Angie Torres
    May 18, 2020
    Chase has earned an F on Responsibility…

    Chase has earned an F on Responsibility and Long-term sight. When it comes to our finances, we need to be investing in a safe and livable future, and that means funding the sustainable solutions and renewable energy that we need instead of the destructive, and frankly downtrending fossil fuel industry. With these decisions, I have to question the judgment and morals of Chase's leadership.

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