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Figure Mortgage Loans Review

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Reviews 1,200

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Roger Wohlner
Roger Wohlner
Jan. 21, 20214 min read

Figure summary

Figure is a direct lender who is using technology to simplify the mortgage lending process. Figure utilizes AI, Blockchain and data analytics technology to streamline its loan approval process.

Pros

  • Fast application process that is entirely online
  • Fully transparent with no prepayment fees.
  • Top rated on TrustPilot

Cons

  • HELOCS only available in 42 states
  • Refinance only available in 33 states
Figureat a glance
3.8

Editorial score

Customer Service and Support

Mon-Fri phone support

3.0

Variety of Loan Types

Home Equity, HELOC, Refinance, Jumbo

4.0

Variety of Products

5, 10, 15 or 30 years (HELOC) 15 & 30 Years (Mortgage Refinance)

4.0

Online Experience

Easy to use website with plenty of educational resources but no access to final rates

4.0

Geographical Availability

Available in 33-42 states (depends on the product)

4.0

Figure at a Glance 

Direct lender or marketplace? Direct lender
Loan types
Home Equity, Mortgage Refinance, HELOC, Jumbo
Loan amount HELOC: $15K-250K
Repayment terms
5, 10, 15 or 30 years (HELOC)
15 & 30 Years (Mortgage Refinance)
Minimum Down Payment
N/A  
Minimum Credit Score
620
Suitable for
Anyone who wants to pay for fome renovations, large purchases, or to cover debt.

Figure Figure View Rates

Overview

Figure offers two types of mortgage loans: HELOC and mortgage refinancing. They have used technology to streamline the application process. 

Suitable For?

Figure is suitable for borrowers with good credit who are looking to tap their home’s equity to pay for home renovations or large purchases. 

Types of Loans/Products

Figure offers home equity loans, home equity lines of credit (HELOC), mortgage refinance, cash-out refinance, and jumbo loans. 

The Application Process

The application process is completely online. For Figure HELOC, approval is often immediate and funding can take as little as 5 business days (1). You will be asked to provide information including:

  • Your name, address, your email address and your date of birth. 
  • The address of the property and the type of loan you are seeking. 
  • The purpose of the loan.
  • Your household income.

They then run a soft credit check and do an appraisal of the property’s value. They will let you know how much you will be able to borrow at this time.

They will then have you do a full online application process that includes:

  • Sharing your photo ID such as a driver’s license or other ID.
  • Sending a bank account and other information to verify your income. This part will involve waiting for the results of a hard credit check.
  • Then, they will do an advanced appraisal of the property . 

Once all of this is complete, they will have you sign any documents via their online e-notary service.

Rates and Fees– The Bare Basics 

For HELOC, rates are as low as 2.88%(2) and you can borrow up to $250,000 with a one-time origination fee(3), but there are no additional fees such as appraisal and maintenance. 

For Refinance, you can borrow up to $1,500,000, or get up to $500,000 with a cash-out refinance.

For a 30-year jumbo loan, you can borrow up to 75% of your home value (up to $1,000,000) for a cash-out refinance, and up to 80% of your home’s value (max $1,500,000) on a rate refinance.

Repayment Terms

Figure offers repayment terms of 5, 10, 15 and 30 years for home equity loans. For refinance, borrowers can choose between 15 and 30 year terms. 

Help & Support

Customer support is available Monday-Saturday from 6:00 AM to 6:00 PM. PT, except for major holidays. 

The general customer support number is 1-(888)-819-6388. The number for support on a mortgage refinance is 1-(888)-697-1506. 

FAQ

Q: What types of properties are eligible for a HELOC?

A: Figure offers loans on single family residences, condos, and townhouses. Certain types of properties may not be eligible. The property may be the applicant's primary or secondary residence.

Q: What types of home ownership arrangements are eligible?

A: Properties that are owned solely, jointly or as part of a revocable trust are eligible. The applicant’s name must appear as a property owner in their county’s records for the property. 

Q: Do I need to have insurance coverage?

A: Figure will require proof of hazard insurance for all properties and may require flood insurance in certain areas. 

Figure Figure View Rates

Address 

Figure Lending LLC 

 15720 Brixham Hill Avenue, Suite 300

 Charlotte, NC 28277

Summary

Figure is distinguished by its online application and fast decision-making. Aside from the loan origination fee, there are no other fees associated with the HELOC. Borrowers like the ability to take additional draws on their HELOC subsequent to the initial amount funded. 

Methodology

Elaborate on how you gathered information to create this review:


 

Disclaimer

Figure Mortgage Refinance is available in AK, AL, AR, AZ, CA, DE, FL, GA, IA, ID, IN, KS, LA, MA, MI, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, OH, OK, PA, SD, TN, WA, WI, WV with more states to come.

(1) For the Figure Home Equity line, approval may be granted in five minutes but is ultimately subject to verification of income and employment. Five business day funding timeline assumes closing the loan with our remote online notary. Funding timelines may be longer for loans secured by properties located in counties that do not permit recording of e-signatures or that otherwise require an in-person closing.

(2) For Figure Home Equity Line, our APRs can be as low as 2.88% for the most qualified applicants and will be higher for other applicants, depending on credit profile and the state where the property is located. For example, for a borrower with a CLTV of 45% and a credit score of 800 who is eligible for and chooses to pay a 4.99% origination fee in exchange for a reduced APR, a five-year Figure Home Equity Line with an initial draw amount of $50,000 would have a fixed annual percentage rate (APR) of 2.88%. The total loan amount would be $52,495. Your actual rate will depend on many factors such as your credit, combined loan to value ratio, loan term, occupancy status, and whether you are eligible for and choose to pay an origination fee in exchange for a lower rate. Payment of origination fees in exchange for a reduced APR is not available in all states. In addition to paying the origination fee in exchange for a reduced rate, the advertised rates include a combined discount of 0.75% for opting into Credit Union Membership (0.50%) and enrolling in autopay (0.25%). APRs for home equity lines of credit do not include costs other than interest. Property insurance is required as a condition of the loan and flood insurance may be required if your property is located in a flood zone.

(3) You will be responsible for an origination fee of up to 4.99% of your initial draw, depending on the state in which your property is located and your credit profile. You may also be responsible for paying recording fees, which vary by county, as well as a subordination fee if you ever ask Figure to voluntarily change lien position.


Roger Wohlner
Written byRoger Wohlner

Roger is a financial writer who brings his experience as a financial advisor to his writing. His work has been featured in TheStreet, Investopedia, US News & World Report, Yahoo! Finance, The Motley Fool and his blog, The Chicago Financial Planner.

Figure
Figure
ExcellentReviews 1,200
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Trustpilot reviews

See what some costumers are saying about Figure
Figure
ExcellentReviews 1,200
on
Excellent
90%
Great
3%
Average
1%
Poor
1%
Bad
5%
  • author
    Emery Metzler
    a day ago
    I would just like to say that this was…

    I would just like to say that this was the easiest process I've even dealt with. From the day we first applied to the funds being available was only 7 days. The payment is exactly what they said it was going to be. If I even need a loan in the future, this is where I will go. Cannot recommend Figure enough.

    ...

  • author
    Abdulilah Alhaj
    3 days ago
    Fast approval and professional service…

    Fast approval and professional service All the application processes was online Money was deposited to my bank as they told me at the beginning Beyond expectations service I really recommend everyone that need help with finances to use figure lending Thank you

    ...

  • author
    Toby
    3 days ago
    Very quick process and no hassle with…

    Very quick process and no hassle with appraisal at all. Everything done via online. Plus, they are working 7 days a week so there is a ton of time available for either a quick chat or a call. Employees are pleasant and helpful.

    ...

  • author
    Christopher B
    4 days ago
    Fantastic Service

    If you don’t mind paying a little for great service, this is the best loan experience I have ever had. The technology makes the loan application, verifications and signing super quick and easy. I wish all my loans could be this effortless. I’m a very satisfied customer.

    ...

  • author
    Robert Smith
    May 09, 2021
    Thoroughly impressed

    Thoroughly impressed. I was considering a HELOC and had received a mailer from Figure. I decided to include them as a financial institution to consider. After discussing the terms with other banks/lenders, I decided to apply with Figure to see what they could offer. I was surprised how easy and detailed the entire process was. And amazed how everything could be done online in a short period of time. Including identity verification and income verification. Honestly didn't know this possible. I was able to get a great rate on a $35K HELOC for debt consolidation, and complete the entire process in a couple of hours on a Saturday afternoon. I know this sounds like a fake testimonial, but it's legit. I'm impressed and would recommend Figure to a friend or family member.

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  • author
    Michael Marr
    May 08, 2021
    What an absolute horrible platform

    What an absolute horrible platform. They state they figure income off 1 checking account, so if you're married and have separate accounts you're screwed there. Here's the worst part though....after you get past their identity screen there's no button to move you forward. None, so you're stuck. Also, I asked if I could email in our retirement savings. Nope, you can't do that either. I tried speaking with customer service and here's what they said "In order to build a fully automated system we require levels of security that does not work with anybody". Their platform was built by monkees.

    ...

  • author
    SH
    May 08, 2021
    Excellent!

    Great job! It was a very easy process. I was surprised at how quickly it was funded. I highly recommend FIGURE!

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  • author
    Herman
    May 08, 2021
    great job thanks

    great job thanks

    ...

  • author
    Ivan Sanchez
    May 08, 2021
    Quick process

    Quick process. Took me couple of days and the money was in my account. And the best thing everything was done thru my phone.

    ...

  • author
    JCB-Livermore CA
    May 08, 2021
    Good to work with.

    Purely online process. Did make me a little uneasy at first as you have to give authorization to your accounts. Once notary was done and the waiting period for you to rescind is over, it was funded the next day. I did appreciate the live support via phone and if using the chat, they email you with a synopsis of the conversation. I called after using the chat and actually talked to the same person I chatted with. That was very nice to know they staff the chat and support from within. So far, I'm very satisfied with Figure and would recommend them to a friend:)

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  • author
    David King
    May 07, 2021
    Courteous

    Courteous, professional & efficient customer service. The entire process was seamless.

    ...

  • author
    Terry Goodson
    May 07, 2021
    Professional Service

    Quick and easy process. Great customer service

    ...

  • author
    Jules
    May 06, 2021
    EXCELLENT customer service

    EXCELLENT customer service. Everyone is very prompt in responding to your questions. They don’t rush you. They make sure you understand everything. Every single person I interacted with from start to finish were truly amazing, kind, and courteous people. I highly recommend Figure.

    ...

  • author
    Dan
    May 06, 2021
    Simple and easy process

    Simple and easy process. Decent rates.

    ...

  • author
    Sheryl R
    May 06, 2021
    Feeling thankful and blessed

    Figure is helping my family to meet our financial goals. The application process was seamless, precise and super simple. Everyone I worked with was helpful and and have no idea how much of a blessing they have been to my family and I. All I can say is to God be all the glory and Thank you Figure.

    ...

  • author
    Jacqueline R
    May 05, 2021
    I must say

    I must say, Figure really helped me out when I needed them. I needed to get repairs done to my house, property taxes paid, and they took all the pressure off of me. They approved me for a loan in a few days, money was in my account. I will be recommending them to my family and friends. Thanks again Figure!!!

    ...

  • author
    Anthony B
    May 05, 2021
    This was the most seamless process I…

    This was the most seamless process I have ever experienced through online lending. Decision and funding within days. Great support staff walked me through to the end. I will never go anywhere else. Figure is the place.

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  • author
    H.S.
    May 03, 2021
    Easiest, most favorable online loan process I've ever experienced!

    The loan process with Figure was seamless, guys. Seamless! From the very first pre-qualification review, to the application process and submittal of required information, this was by far the easiest loan I've ever applied for. The approval process was quick, easy and everyone I dealt with was really nice. They seemed happy to be doing their jobs which came through in their emails and also on the video call. I'm pleased with Figure's platform, use of technology and quick approval process. The loan terms are favorable given and I couldn't be happier with the process. Please give Figure a shot, you won't be disappointed!

    ...

  • author
    Jerome
    May 01, 2021
    This has been the best real estate…

    This has been the best real estate financial process I have ever experienced! Fast and straight to the point. Prior to this, I was pursuing a cash out refinance with multiple institutions but it never went through due to the exorbitant scrutiny of my financial well-being. Figure was able to streamline the process and I was funded within a matter of days! I'll NEVER seek another company to finance my real estate endeavors! Figure is the BEST out there!

    ...

  • author
    Pat Zabala
    Apr 30, 2021
    Legit company, A+

    What can I say, I applied for a HELOC loan, got approved and funded in less than a week! The process was straightforward and simple to follow. Once I logged in to their web app it is so easy to navigate and the task list is helpful. All of the documents can be viewed in the website, statements, disclosures etc. Making a payment is easy too. The customer service is superb, I get a quick response from the chat window with a real person. Overall I recommend their service if you want fast funding! They are LEGIT!

    ...

  • author
    Lisa Shaw
    Apr 30, 2021
    My experience was quick friendly and…

    My experience was quick friendly and very easy. This is a great aspect, especially since I am not computer savvy. I would definitely recommend you to my friends and family if they should have the need.

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  • author
    Kim T
    Apr 29, 2021
    Can't say enough good things about the…

    Can't say enough good things about the Figure employees and program. This was the most efficient and easy financial transaction Ive ever done.

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  • author
    Michael
    Apr 28, 2021
    Very quick and easy

    Very quick and easy! Thx!

    ...

  • author
    Nicole
    Apr 28, 2021
    Quick

    Quick, easy application and approval process. We would use them again

    ...

  • author
    Maryann Hromy
    Apr 28, 2021
    Excellent Experience

    My experience with Figure was exceptional. Taylor C helped me so much with my application. He was professional and courteous. I was very satisfied with the experience and would recommend Figure to others.

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  • author
    Joseph Parise
    Apr 27, 2021
    Figure made the home equity loan…

    Figure made the home equity loan extremely easy. I have never had as good of an experience with any other financial institutions. I would recommend Figure in a heartbeat!

    ...

  • author
    Jennifer Mora
    Apr 27, 2021
    Simple

    Simple, clear process. Answered questions promptly and accurately.

    ...

  • author
    Junellen
    Apr 27, 2021
    Application process was quick and easy

    Application process was quick and easy, rates are competitive and customer service impeccable. I feel very secure in their online seamless processing. I did have a problem with scheduling of the notary appointment however that in no way reflects back to Figure. They in fact resolved the issue immediately. Processing time was unbelievably fast.

    ...

  • author
    Bernadette O
    Apr 24, 2021
    Excellent experience start to finish

    Excellent experience start to finish. Very efficient, very professional, and funds were made available with no delays. We would not hesitate to re-use or recommend to family and friends.

    ...

  • author
    Frank Hernandez Munoz
    Apr 24, 2021
    Spectrum Center

    Spectrum Center

    ...

  • author
    Charles S.
    Apr 23, 2021
    All I can say is wow!

    All I can say is wow!! 5 days from approval to cash in bank. Two key things to remember-take a real picture of your ID and email to yourself, scans do not work, even if converted. As soon as you get approval (no more than 5 minutes after application completed, call the number on dashboard and get E-notary completed. This is a 100% automated process and if you are trying to do it through mail this is not the company. The rate was exact rate my credit union offered and would have taken 3-4 weeks to complete process. The customer service was beyond reproach. Great job!

    ...

  • author
    Robert Parfet
    Apr 23, 2021
    We saw the ad when I checked my credit…

    We saw the ad when I checked my credit rating, so since we had quite a lot of credit card debt, decided to see if we qualified. A few days later we decided to apply, which took very little time. Some computer/iPad knowledge helped, but 4 days later we had money in our bank account! Just remarkable when can be done from your own living room. The few times I had questions, I used the chat feature and waited no longer than 60 seconds to get a response. I recommend this service to anyone who needs some $ assistance.

    ...

  • author
    Ken Forsythe
    Apr 23, 2021
    made it easy very good with info and…

    made it easy very good with info and communication! thats the key. I am new computer user and it was easy for me. thank you Figure$$$

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  • author
    Azroach
    Apr 23, 2021
    Easy and clear process

    Easy and clear process. I will highly recommend Figure as a solution to your financial needs.

    ...

  • author
    Josette Bowles
    Apr 23, 2021
    Wave of the future is grand.

    Figure made this process sooo easy compared to the old way of doing business. Online is the best way and not as cumbersome as the old way (which usually took 30 days and 50+ sheets of paper). Thanks again to the most helpful staff at Figure.

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  • author
    Dave
    Apr 23, 2021
    Relatively simple

    Relatively simple, straightforward process. All documents are easily accessible.

    ...

  • author
    Magat, C
    Apr 23, 2021
    Received my funds within 5 working days…

    Received my funds within 5 working days just like the company promised. No hassle, very smooth transition.

    ...

  • author
    Ronald Ridge
    Apr 22, 2021
    Thank you for accepting and approving…

    Thank you for accepting and approving my loan application. The process was efficient, and was clear as to what documents were needed. You patiently allowed time for the those items to be sent, received, and processed. Once everything was approved, and notarized, the funds were deposited into my account, all was done on line, awesome!!! Can't thank you all enough 🙏 I have financial security now, and can move forward in this journey to live a comfortable, peaceful, stressless life. Thank, and God bless you and as you have blessed me, Peace

    ...

  • author
    Susan
    Apr 20, 2021
    I was stunned at how fast I had the…

    I was stunned at how fast I had the funds in my bank account and at how efficient and easy the process is. The help line was there through the process to answer any questions and assist when necessary. They were knowledgeable, polite and answered the phone promptly every time I called, I strongly recommend this company!

    ...

  • author
    Marcelline Zilske
    Apr 20, 2021
    Very fast and easy

    Very fast and easy no problems at all,very friendly customer service people.

    ...

  • author
    BooBoo McBee
    Apr 20, 2021
    Easy process to get the loan (low…

    Easy process to get the loan (low pressure, too). And the payment scheduling and setting up auto-pay were easy. And the reports are clear and straightforward. I hope to not need a loan again, but if I did, I wouldn't hesitate to call Figure.

    ...

  • author
    Thomas
    Apr 18, 2021
    Quck and seamless process

    Quck and seamless process. 6days from start to finish - Highly recommend Figure HELOC

    ...

  • author
    J.W.
    Apr 18, 2021
    These folks have this down

    These folks have this down! It was such a streamlined, quick, no agony process. And lady I interviewed with was so pleasant! Great operation

    ...

  • author
    polly james
    Apr 17, 2021
    We recently got a HELOC with Figure

    We recently got a HELOC with Figure. The process required a lot less documentation and effort in our part than other loans I have had over the years and moved much faster than other HELOCs are currently moving (about two weeks for us because they couldn’t get our deed online and we live in a county that requires in-person notary). The rate is also higher than others, but is better than credit cards and has no prepayment penalties. They are very quick to respond by chat and reasonably fast by phone if you have questions.

    ...

  • author
    Jane Cloutier
    Apr 17, 2021
    So fast and simple

    So fast and simple

    ...

  • author
    Carla Hamlett
    Apr 16, 2021
    We are very happy with the process and…

    We are very happy with the process and would recommend to anyone out there

    ...

  • author
    Joey Rahimi
    Apr 16, 2021
    Does not allow you to upload tax…

    Does not allow you to upload tax returns, only through login to the IRS, which never works. You guys need to be more flexible and innovative and not reply on other company websites. I'll stick with the traditional way of securing a home renovation loan.

    ...

  • author
    VSN
    Apr 15, 2021
    Blew my mind how fast and easy

    Blew my mind how fast and easy. Employees are to be commended. Friendly, fast customer service, Like I promise you haven’t had in years. Definitely, highly recommend

    ...

  • author
    William Lacy
    Apr 15, 2021
    This process has been ridiculous!

    This process has been ridiculous!! If I hadn’t told the other company’s that I was going with you, I wouldn’t have finished this process. I tried to write the CEO from the web site, and just like everything else it didn’t work. Your “team” as they called it, was never on the same page. I was told one thing by one person, then another by a supervisor. I was called back by someone different to tell me what the supervisor said was wrong and that I needed to start the process over. Then called back and told no it will work, only to be called back the next day and told that I needed to start over. After talking to about 6 different people I just started over. Once I started over I made it to the video call, of course it wasn’t done correctly and I had to call back and do it over because whoever did it didn’t do it right. Had to talk to some condescending ass named Lane. I don’t want or expect response to this review! You need my money and I need yours. That’s all this is.

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  • author
    Fikreta Dzebic
    Apr 15, 2021
    FIGURE is worse lending I ever deal…

    FIGURE is worse lending I ever deal with. They are good since they lock your rate and collect all information. After they check your credit history and make you an inquiry, they're asking again for provision to do again. Theirs customer services are discussing and ridiculous. Since they waste over 30 days of your time, they are asking for $17,000 assets, and if you don't have that, they will cancel your application. They SCAM me, they will scam you for sure. Be careful.

    ...

  • author
    Isak Csargo
    Apr 15, 2021
    Undervalued Newer Home, Won't work with you on an accurate appraisal

    They appeared to have the best rates around, so I had hoped to use them. I have excellent credit and loan to value was not an issue for the amount I wanted to apply for based on an appraisal that was 3 months old that I had done during a refinancing loan. I was denied because Figure underestimated my home value by 25%. I purchased land and had a house built on it 3 years earlier. I had put a significant amount of money down on the land and to the general contractor, so when I refinanced after the house was built a few years ago, it was not for the full amount of the property and home value. Seems Figure based their estimate on that value. They have no means for a true appraisal and refused to work with me further.

    ...

  • author
    John Rivera
    Apr 14, 2021
    Very easy process and very helpful…

    Very easy process and very helpful people. Started on a Wednesday and got the funds in my account the following Tuesday. Very fast!

    ...

  • author
    Dianne Newman
    Apr 13, 2021
    No trust in this company

    A little over a year ago, I took out a home equity loan with Figure lending. The process was pretty easy to get through and I was very satisfied with the experience. When I decided to refinance my principle mortgage and consolidate my debt, Figure seemed like the natural choice. I was refinancing to lower my monthly payment amount so I could prepare for retirement in 10 years. When I initially started the loan process, I had options to pay to reduce the interest rate, but the rate and payment they offered was in the range that I wanted so I opted not to pay to reduce my rate. I started the process and locked in my rate. Once I was locked in, the process became complicated. Instead of a check list letting me know everything I would need to prepare, it was one thing at a time and it seemed like I was dealing with Columbo..."Just one more thing." I suppose for people who have their own scanners and save everything electronically, the process might be easer, but for me it was a nightmare. For every "one more thing" I had to find the information they were looking for, leave my house to use a scanner, send it to my e-mail, then go home to load it in on the Figure website. By the time, we got to the appraisal phase, a lot of time had been wasted on all those back and forth trips. Unfortunately, there was an issue that came up during the appraisal that had to be corrected before the loan could go through. I had the work completed as quickly as I could but due to issues I could not control, it took several weeks. When the work was done, I got a generic e-mail stating I was approved for the loan at almost a full percentage point higher than what I had originally "locked in." The payment was almost $200 more than the original terms and out of the range that I wanted for retirement. I understand that circumstances might have changed during the loan process, but nothing about the rate increase was communicated to me by my loan officer...just a generic e-mail. Also, I was upset that Figure could change the terms but I did not have an option to do so. I could have reduced the loan amount request as I had already paid off almost $7000 in debt while the loan process was going on. I could have opted to pay the points and reduce the interest if I had been given an opportunity, but I was not. When I read the e-mail, I felt like Figure was a company that would make sure their best interests were met, but had no concern for me. I no longer trusted the company and turned the loan down.

    ...

  • author
    Steve Jones
    Apr 12, 2021
    Bad Faith during Pandemic

    I was an unfortunate victim of COVID. In a matter of weeks, the company I founded and grew 10 years ago was put out of Business. Until conditions improve, I cannot start back up (Nightclubs). I have a home equity loan with Figure. I have loans with several other banks on other properties. I placed all RE related mortgages under temp forbearance. I am not looking for a handout. These loans will all be paid with interest added to the back end of the loan. Recently, new legislation has been introduced requiring Federal Banks to extend Forbearance programs to 18 months for people who are still having hardship. EVERY OTHER LENDER I CONTACTED EXTENDED MY FORBEARANCE EXCEPT FIGURE. I have has several discussions with them and they have flat out said they are a private lender so the rules don't apply to them and their "investors". They have suggested that I not pay the mortgage and after 60 days they will contact me about other options for satisfying the loan. Of course by then my credit will be ruined. And this is a relatively small loan -under $75,000. I always pay my bills and I am not looking for any special help. Other lenders have gladly extended repayment terms due to the ongoing pandemic and I am only asking for an additional 3-6months Tops! Why they they wish to ruin my credit before talking with me seems arbitrary and somewhat mean-spirited. I am disappointed in what has happened in my industry but even more disappointed in this leanders attitude towards working with their clients

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  • author
    Robert Hanson
    Apr 09, 2021
    This was the easiest experience I have…

    This was the easiest experience I have ever had going through the loan process.

    ...

  • author
    Ramy Hanna
    Apr 09, 2021
    I truly enjoyed their service.

    I truly enjoyed their service.

    ...

  • author
    Jessica Alter
    Apr 12, 2021
    Insufficient collateral

    My application was declined b/c of insufficient collateral. My collateral was my home, valued at $580K, completely paid off. I just could not believe this. Now Figure has all my information (including my SSN) and I feel I've been duped. Then I went to Rocket Mortgage and got a loan right away. Thank goodness there are alternatives. UPDATE: They are asking me now for more personal information and are also asking to speak with me. I'm intimidated by how much information I shared with them and that went into the ether--particularly given that they're an ultra-aggressive startup with super shady pratices. Please stay away from them--go with more credible and established players. Who knows what will happen to this sketch startup.

    ...

  • author
    NorCalGal
    Apr 06, 2021
    Easy Peasy!

    We just put in a pool and spa. We needed some re-landscaping which we had budgeted for. However, our bid came in $20,000 over our cushion so we decided to try Figure and take out a HELOC. We were approved immediately and it was about 6 days (including the weekend) total until funds were deposited into our account. Every step was easy peasy. Even the signing - 3 signature pages total. Awesome rates as well! I have been a Realtor for 20 years so obviously have a stable of financial professionals. Nothing compares to this. I am really impressed and don’t have a single complaint. Will definitely revisit if there is a need in the future. Thank you Figure for making this such a positive, easy experience.

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  • author
    Santiago Bolivar
    Apr 06, 2021
    Been dealing with bank for three weeks

    Been dealing with bank for three weeks. Tried this out, got it done in 3 hours. Took about 4 days to get funded. I’m cancelling the bank process. Awesome service

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  • author
    Jen
    Apr 06, 2021
    Figure is the most streamlined home process

    Figure is the most streamlined home equity loan process we have ever experienced. It was all on-line, yet it also felt very secure and reliable. Everything is explained in language that is clear and easy to understand. The verification process took less than a day and we knew we were funded the next day. From beginning to end they were responsive to our inquiries without delay, the process was professional, efficient, and stress-free!

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  • author
    Tiffany
    Apr 05, 2021
    The process for a HELOC through Figure…

    The process for a HELOC through Figure was incredibly easy and so fast! Whenever I had a question I was able to reach a friendly, helpful representative who gave me the information I needed. Would highly recommend!

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  • author
    Lance
    Apr 02, 2021
    Figure was awesome

    Figure was awesome. Within a day or 2 I was approved and even did the final notary online on a saturday evening! They work weekends til 8pm central time, which is unheard of. My money was funded within 5 days. Good work.

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  • author
    Ann Little
    Apr 02, 2021
    The process for obtaining a home equity loan

    The process for obtaining a home equity loan was very easy and fast. Highly knowledgeable and pleasant staff.

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  • author
    Cathy Copas
    Apr 02, 2021
    They were excellent and very patient…

    They were excellent and very patient with me

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  • author
    Larry Aust
    Apr 02, 2021
    I can’t believe how easy the process…

    I can’t believe how easy the process was. Customer service and the e-notary were excellent. Thank you

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  • author
    Satpal Parmar
    Apr 02, 2021
    Great company

    Great company, easy to work with. Fast funding. Very simple application. Staff very helpful. Very good experience. Love it, try this company first, the best

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  • author
    J. L. Nantais
    Apr 01, 2021
    First Time Home Equity Loan Applicant

    This is my first time doing a Home Equity Loan and I will firstly say that from my first gaze on the FIGURE website, it was clear to me that this company knew what they were doing. It is in simple language for the consume like me that knows nothing about loans to understand. Even the chat box , I had professional and friendly team members explain the process and what was needed for applying. When it got to the notary part of the process, Tim was so helpful and made sure my Notary person was in their system for date and time of in person signing, and within 10 days I got my loan .I would highly recommend FIGURE to anyone that is in need of FIGURE's services. Truly James

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  • author
    keiko Kondo
    Mar 31, 2021
    Very professional and efficient work

    Very professional and efficient work. I had a pleasant experience with Figure.

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  • author
    Lilia P
    Mar 31, 2021
    You’re truly unbelievable

    You’re truly unbelievable. Since I started applying for loans I’ve never had experience like this. The application was simple, super fast as well as funding. First I was hesitant to apply for home equity loan from this company because I was not really sure if they can really do my loan so fast as advertised. I got funded in just like a week after my application was completed. It took only few minutes to complete my application. Thanks again to all their staff for being professional. So far I consider “Figure “ to be the best financing institution. It’s so modern.

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  • author
    Sabrina
    Mar 30, 2021
    Amazing how easy and fast

    Amazing how easy and fast. Every step was user friendly and simple.

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  • author
    Mary Ann Hazel
    Mar 27, 2021
    The best process I've ever had in…

    The best process I've ever had in obtaining a loan!

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  • author
    Christopher Smith
    Mar 26, 2021
    Excellent Service

    Quick, straightforward, good heloc rates, all online

    ...

  • author
    Fred Wein
    Mar 26, 2021
    I've been wanting to comment on FIGURE

    I've been wanting to comment on FIGURE, because I so appreciate the courteous people with whom in this process I have spoken. Everyone has been supportive and the process was extremely easy to follow and complete. When I started with your company, I came across some negative reviews, but I decided I would see what your company was like, anyway, and I can tell you I have no idea why anyone would ever write a negative review - based on the experience I've had with your company. We had a death in our family and were not able to complete our application process. Your company graciously gave me more time to complete the application when I had run out of time to do so. FIGURE people, thank you so much for helping us with this loan. I cannot be more complimentary of your excellent company. Thank you...God bless...

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  • author
    DM
    Mar 23, 2021
    Simple fast service

    Simple, courteous and fast service. Best I have ever dealt with and I work at one of the top mortgage banks. Banks can’t compete with Figure.

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  • author
    Fred Graessle
    Mar 20, 2021
    Improve your life

    Figure played an important role in improving my financial picture by allowing me to swap high interest debt with low interest debt. In a matter of just a few hours, my debt payments dropped by $4K per month. Figure made this so easy and I really appreciate their people and their process.

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  • author
    Scott
    Mar 19, 2021
    Simple

    Simple, and quick I am impressed at how easy the process was Figure is a game changer

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  • author
    Sandra
    Mar 18, 2021
    Simple/Easy Process

    I have to say the customer service team is over the top Stellar!! Before I applied for a loan I called to ask questions. I wish I knew the young ladies name, because she took the time to explain exactly how the process works and gave me a little history on the company. To get a loan within 5 days just did Not seem realistic, however it is. Everyone I spoke with was super friendly and knowledgeable. There is one young lady in particular Sadie. Who was so patient, courteous and kind. I am not good with computers and she took the time to help me set up my camera and microphone on my computer, so I could do the e-notary. I am so shocked she did not get irritated with me as I was clueless and she walked me through it and maintained a calm demeanor. I got it done and then did my last step. I waited my 3 day period in case I wanted to change my mind. Next day my loan was deposited into my account. I do believe banks could take a lesson from Figure on how to get the job done.

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  • author
    Michael Woods
    Mar 18, 2021
    Perfect from beginning to finish made…

    Perfect from beginning to finish made each step easy and always had timely answers on everything Thank you you were a pleasure to work with Thanks Michael Woods

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  • author
    Daniel
    Mar 18, 2021
    Rip Off

    I still can't imagine how this company is operating as a serious financial institution in the US. 8 months ago I got a loan of $100K, received only $96K (minus fees etc). My monthly payment was about $760 or $6,000 in 8 months. Today I paid off the loan. Guess how much?? $99,300. Hence, I received $96K and paid back $105K after 8 months... looks like rip off in my opinion

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  • author
    Fikreta Dzebic
    Mar 17, 2021
    FIGURE lock my rate

    FIGURE lock my rate, everything was okay before they get all info. After that they just start to changing the numbers. In my opinion this is worse financing company. Who need inquiries on their credit report, just go with FIGURE, they will do everything to destroy you. I can show a proof what they do to me.

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  • author
    Thomas Kilcullen
    Mar 17, 2021
    Absolutely THE Best lending…

    Absolutely THE Best lending institution, in my opinion. The process was quick and easy and every customer service rep that I spoke with was helpful and accommodating.

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  • author
    Charles Hudson
    Mar 17, 2021
    Great customer service

    Great customer service. Had a bit of trouble with internet service on notary but they were great. Over all things went smooth.

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  • author
    M Nelson
    Mar 17, 2021
    Very satisfied. Quick, Easy, Painless.

    This was the easiest process of any loan I have ever applied for. It was an hour and a half from the beginning to being approved. Even the notary was online. Money is already in my account just a few days later. VERY SATISFIED and recommend them highly. Life changing for me. I am thrilled. My house is now working for me! Got rid of high interest credit cards and will be able to stay out of debt.

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  • author
    JQ
    Mar 16, 2021
    very easy fast process

    very easy fast process

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  • author
    Wayne Bryant
    Mar 14, 2021
    Easy pleasant experience

    Easy pleasant experience. Great rates and customer service!!

    ...

  • author
    Larry Goodwin
    Mar 13, 2021
    Great HELOC Experience !!

    If you are looking for a home equity line of credit I would highly recommend Figure Lending. The application process was fast and simple. Everything was completed on line. I uploaded a few documents and with the help of Figures customer service staff I was approved and funded very quickly.It was an absolute pleasure working with every one. It was truly the easiest loan process I have ever gone through. Thank you Figure Lending and all the wonderful people working for you. LG

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  • author
    Brina Abitz
    Mar 12, 2021
    This was a great process

    This was a great process! The online application process was very easy and fast. The communication through email throughout was great. After we completed the eNotary session, we got our money deposited into our account just four days later!

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  • author
    Rajendra Johar
    Mar 12, 2021
    Excellent customer service

    Excellent customer service. Very positive attitude of representatives.

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  • author
    Klaus Brandl
    Mar 12, 2021
    The customer service provided is AAA+

    The customer service provided by your associates was top notch. I was pleasantly surprised and much appreciated their patience as they walked me thru some issues I had on my computer. All in all the process was not as cumbersome as mtge and heloc applications that I have experienced years ago.

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  • author
    Steven Wilson
    Mar 16, 2021
    Is this a joke? Are these reviews even real?

    I literally only tried Figure due to all the great reviews/ ratings here. Well, within 45 seconds of using their website, and “after careful consideration” (those exact words), my application was declined due to “insufficient collateral” because, according to their phone agent, “the system couldn’t find the address” of my home. Therefore, a mortgage-free entirely paid-off $340K condo is “insufficient collateral.” And there is absolutely no way around this system; there is no way to manually apply with ample available documentation that the home does indeed exist. So now Figure has my name, SS#, address, phone number, and date of birth, and they did exactly ZERO for me except waste my time and energy reading all these blatantly (fake?) BS reviews in the first place. This is a scam. BEWARE. **Edited to respond to company’s reply: I did call Figure, as my review states. So now you want me to call back to give you more confidential information, in order to receive the same “details” about how this so-called “revolutionary” automated system cannot be manually bypassed? From your reply, I gather situations like mine happen often enough to “cause frustration,” so why are you collecting so much sensitive information in the first place when all you need initially is an address? Particularly since the automated system is so blatantly faulty, if not downright fraudulent/ predatory. I have since searched the history of Figure and have found enough information to warrant plenty of concern about Figure harvesting such data, and my warning stands.

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  • author
    John Campbell
    Mar 11, 2021
    Fast and efficient

    Fast and efficient! Which is what everyone wants when getting a loan or line of credit.

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  • author
    Alva Thompson
    Mar 11, 2021
    Excellent customer service and…

    Excellent customer service and execution. The only minor difficulty was connecting my wife as a separate co-signer.

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  • author
    Thomas Bonner
    Mar 10, 2021
    Great service so far

    Great service so far. We haven't gotten the deposit yet but so far so good. Very simple process.

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  • author
    Steve Guerber
    Mar 09, 2021
    Was skeptical about the speed and ease…

    Was skeptical about the speed and ease of obtaining a HELOC but Figure was both fast and easy. Everything was done on line with minimum requirements for verification or additional information from me. Very impressive lending process.

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  • author
    Donald T.
    Mar 09, 2021
    Figure was there for me when I needed…

    Figure was there for me when I needed them. The process was simple, easy, and fast. The rates were reasonable and competitive and the communication was excellent. I would recommend this organization to any and everyone. Thanks Figure!

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  • author
    Chad Stamps
    Mar 09, 2021
    Excellent experience.

    Everyone I dealt with was efficient, professional, and pleasant. The entire process was much faster and easier than I expected.

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  • author
    Jazzy Stavrou
    Mar 08, 2021
    I'm very impressed with how easy and…

    I'm very impressed with how easy and convenient the process is and the amazing customer service at each touch point. I'm one happy customer!

    ...

  • author
    mike
    Mar 08, 2021
    three notary appointments later

    I had a notary come to my house on 2-14-21. After I signed my paper a week later, I was notified that my notary didn't send everything that I needed for my loan. I received a email from figure saying that they booked another notary appointment but I didn't need it, and it was to extend the date on my loan paperwork. The next week, I was notified that I would need another notary appointment. After my third notary appointment my loan was finally processed. I ended up missing my deadline with the contractor I hired to perform the home improvements on my property, because I had no funds. The contractor was booked up for the rest of the month and I'm still awaiting a contractor. I was told after speaking with a figure representative, that they would send me a amazon gift card for my experience with their company. I plan on using Figure again in the future. I just didn't understand why my loan took so long.

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  • author
    Sandy
    Mar 08, 2021
    This was the fastest and easiest…

    This was the fastest and easiest process that I have ever done. The process was very simple to follow and the customer service is excellent.

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  • author
    N.Audi
    Mar 07, 2021
    The process was very easy and seamless

    The process was very easy and seamless

    ...

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