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LoanSnap Review 2021

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Michael Graw
Michael Graw
Dec. 21, 20204 min read

LoanSnap summary

LoanSnap is an online lender that’s using artificial intelligence to improve the process of matching borrowers with mortgage loans. LoanSnap looks at your entire financial situation, including credit card debt, student loans, and your mortgage. From there, the company suggests products like a cash-out refinance or a HELOC that allows you to combine all your debt into a single loan. So, you can make a lower monthly payment and save money.

Pros

  • AI technology suggests the right loan for you
  • Combine your debts into a single loan
  • Offers mortgages, refinancing, and HELOCs

Cons

  • Must apply to see rates
  • Only 1 in-person lending office

LoanSnap LoanSnap Visit LoanSnap

Overview

LoanSnap is an online lender that uses artificial intelligence to gain a holistic view of your finances when issuing a mortgage, refinance loan, or HELOC. The company examines everything from your existing mortgages and credit card debt to student loans, auto loans, and personal loans. Based on your financial situation, LoanSnap will recommend a mortgage product that will allow you to pay off your other debts and roll them into a lower-interest loan with reduced monthly payments.

Suitable For?

LoanSnap is most suitable for new home buyers or current homeowners who have a variety of different debts, including credit card debt, student loan debt, and auto loan debt. LoanSnap will analyze your bills using AI technology and help you find the mortgage product that can help you pay them off. The advantage is that you end up with a lower total interest rate and a lower monthly payment.

Types of Loans/Products

Loansnap offers conventional, jumbo, FHA, and VA mortgages, all with terms ranging from 10-30 years. Conventional loans start at $150,000 and extend to $548,250 for 2021 with a minimum down payment of 3%. If you need to borrow more, jumbo loans are available up to $1.5 million and require a down payment of 10%. FHA and VA loans are government-backed conventional mortgages available to low-income borrowers and veterans, respectively. LoanSnap also offers a variety of refinance loans for existing homeowners, including conventional, cash-out, FHA, and VA refinance loans, as well as HELOCs.

  • Minimum 620 credit score required
  • 3% minimum down payment (10% for jumbo loans)
  • Loan terms from 10-30 years
  • Only available for single-family homes and condos
  • Fixed and adjustable rates available
  • APR available once you complete a quote

The Application Process

LoanSnap’s application process takes place entirely online. You can pre-apply by submitting information about your financial situation, the home you own or want to purchase, and the size of the loan you’re looking for. LoanSnap will assign you a loan officer and show you your loan options, including rates.

If you like what you see, you can submit supporting documents for your loan online. LoanSnap requires tax returns, pay stubs, and photo ID for a mortgage, plus mortgage statements and proof of home insurance for a refinance loan or HELOC. You can close your mortgage online, and LoanSnap is able to close some mortgages in as little as a week.

Repayment Terms

All LoanSnap loans are available with 10, 15, 20, or 30-year terms. The company doesn’t publicize interest rates, so the only way to get a rate quote is to pre-apply for a loan.

Help & Support

LoanSnap offers customer support by phone and email, from 7 am–7 pm (PT) Monday to Friday and 8 am–2 pm Saturday. When you pre-apply for a loan, you’ll be assigned a loan officer who will help you complete the application process.

Phone: (888) 680-5777

Email: info@goloansnap.com

Summary

LoanSnap is a unique mortgage lender that looks at your full financial situation in order to provide the right loan for your needs. The company uses artificial intelligence to find a loan product that can lower the amount of interest you’re paying across all of your debts while also reducing your monthly payments. LoanSnap has a wide variety of loans available, including conventional, VA, FHA, and jumbo mortgages, mortgage refinance loans, and HELOCs.

FAQs

What types of debt does LoanSnap analyze?

LoanSnap can analyze credit card debt, student loans, auto loans, personal loans, medical debt, and existing mortgages when offering a mortgage or refinance loan.

What types of properties does LoanSnap finance?

LoanSnap finances single-family homes and condos. The company does not work with commercial properties or manufactured homes.

Does LoanSnap offer home equity loans?

LoanSnap currently offers HELOCs but does not offer home equity loans at this time. 

What states is LoanSnap available in?

LoanSnap is available in 27 states, including AL, AR, AZ, CA, CO, CT, FL, GA, IA, IL, KS, LA, MD, MI, NE, NJ, NM, OH, OK, OR, PA, SC, SD, TN, TX, WA, and WI.

Physical Address 

LoanSnap, 3070 Bristol Street #200, Costa Mesa, CA 92626

LoanSnap LoanSnap Visit LoanSnap

Methodology

This review was created using information from the LoanSnap website and online application.

Michael Graw
Written byMichael Graw

Michael Graw is a Bellingham, Washington-based writer focusing on finance, tech, and science. His work has been featured in print magazines and high-impact websites.

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Trustpilot reviews

See what some costumers are saying about LoanSnap
LoanSnap
ExcellentReviews 567
on
Excellent
71%
Great
14%
Average
3%
Poor
3%
Bad
9%
  • author
    Karl
    15 hours ago
    Easy

    Easy, fast, straightforward!

    ...

  • author
    Cynthia Goodwin
    a day ago
    Super smooth and fast

    Super smooth and fast. Very good communication from day one. Highly recommend.

    ...

  • author
    Rene & Maria Enriquez-Castella
    2 days ago
    Our Refi loan went completely smoothly…

    Our Refi loan went completely smoothly from beginning to end. Was asked questions on what I was looking for and she took it from there. OUR payment dropped roughly $200 and that's because we took some equity out to pay off some debt.

    ...

  • author
    Jamie Schrey
    2 days ago
    User-Friendly and Easy

    The entire process through Loansnap was seamless and easy. I thought refinancing would be stressful, but it was anything but!

    ...

  • author
    customer
    3 days ago
    I have no idea yet if I got a good deal…

    I have no idea yet if I got a good deal or not. The paperwork changed repeatedly. Initial estimate was in one format while the next estimate came in another format. The numbers changed from one listing a credit to the next saying paid by others. It was difficult to get answers. Collected 12 months of taxes which are due in November, but then papers stated that they paid the taxes already even when there is not a bill to pay them yet. Im waiting to see what all happens over this month to see if I got a great loan or got screwed. When things are changed up like they were with the paperwork, I tend to believe that the institution is doing it on purpose to distract and confuse so they can screw you. We will see.

    ...

  • author
    jbobo
    3 days ago
    Made things right after I noticed some…

    Made things right after I noticed some discrepancies. Will use again.

    ...

  • author
    customer
    3 days ago
    It was a pleasure working with LoanSnap…

    It was a pleasure working with LoanSnap on my refi. They were quick, thorough and professional and thoughtful in all of their dealings and communications. They set a time line and stuck to it and took the time at each step to check in with me to make sure I understood the process and stayed on course. I would highly recommend using LoanSnap for anything mortgage related.

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  • author
    Richard C Zavadil
    Sep 19, 2021
    Communication and Customer Support were…

    Communication and Customer Support were positive. The online processes were intuitive and simple. The over all process was much longer than initially stated.

    ...

  • author
    Madhubalan Manick
    Sep 18, 2021
    Excellent job

    Excellent job. Very quick and fast process

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  • author
    Madhubalan Manick
    Sep 18, 2021
    wonderful loan officers And process is…

    wonderful loan officers And process is very quick and easy. Strongly recommend LoanSnap!!!!

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  • author
    customer
    Sep 17, 2021
    Easy, Clear and best rate

    Out of 7 other times I refinanced in the past I never felt this happy with the whole process. The app/website is easy to use and upload docs. The underwriter took less than 3 weeks as promised and there is no monkey business. They truly are the best and were able to get me very competitive rate.

    ...

  • author
    Sandy
    Sep 17, 2021
    Quickest, easiest refi ever!!!…

    I have refinanced our home several times, always a hassle!! I never dreamed the process could actually be enjoyable, but these boys know there stuff, are very professional, always quick to respond, and wrapped the whole process up in a months time. I will never use any other refi company!!

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  • author
    Ryan G
    Sep 17, 2021
    Easy and fast process

    Easy and fast process. 15 day closing. Some documentation errors but everything worked out in the end.

    ...

  • author
    Sean
    Sep 17, 2021
    Great Customer Experience!

    Fast, knowledgable, accurate, topped with a great customer expereince

    ...

  • author
    Det
    Sep 17, 2021
    Easiest and shortest refi I have ever…

    Easiest and shortest refi I have ever done. Very pleased.

    ...

  • author
    customer
    Sep 16, 2021
    Fast and easy

    Fast and easy. I have a busy and hectic life and so it was nice that this was so effortless.

    ...

  • author
    customer
    Sep 16, 2021
    Jared was very professional and…

    Jared was very professional and responsive. I will recommend him to my friends and colleagues.

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  • author
    customer
    Sep 16, 2021
    Excellent customer service

    The loan snap team were a professional group that answered all my questions and provided me with excellent service. Super fast closing. Highly recommended!!!!

    ...

  • author
    customer
    Sep 16, 2021
    I loved the speed and streamlined…

    I loved the speed and streamlined process. Communication could have been improved. My messages in the chat feed were not addressed by a live person - I only ever got automated responses/messages. It was necessary to make a phone call to get a question/issue/inaccuracy addressed. Having real people respond to the chat would be a huge improvement and time saver over playing phone tag. Otherwise, everything went smoothly and we closed in under 30 days.

    ...

  • author
    J Y
    Sep 16, 2021
    Loansnap helped us refinance our house

    Loansnap helped us refinance our house. We had a good discussion during the virtual consultation session. My messages during the refinancing process were replied promptly. Updates were sent by emails and phone messages regularly. Closing occurred on schedule.

    ...

  • author
    PJF
    Sep 14, 2021
    Did What They Said

    This was a very easy, straightforward mortgage refinance. They did what they said and said what they did. Well done.

    ...

  • author
    Kallon
    Sep 14, 2021
    Naomi was a top agent for us

    Naomi was a top agent for us, the closing was quick (like 15 days) all online except for the wet signature with a notary and that took only 20 minutes. They came to our house at a time that was convenient for us, shame I can't give more than 5 stars way to go Loan Snap !

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  • author
    Mike
    Sep 14, 2021
    What a good experience

    What a good experience. We were able to close on terms and rate lock within 24 hours and all online. The great staff worked to keep in constant communication about the process and expectations all the way through. Loan was funded in less than 10 days and we are super happy!

    ...

  • author
    Ralph Jimenez
    Sep 14, 2021
    The process

    The process, in itself was very easy. All were very nice and helpful. The only drawback, I feel, was in getting answers. Sometimes it took half a day to get a response, and you weren’t always sure if they had seen your question or read it. Most everything was by chat or email, and when I did have a question that was more in depth, they did have someone call me to explain, so that was helpful. Overall, very smoothly run …

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  • author
    Michael Caniglia
    Sep 14, 2021
    Best refinance experience

    This had to be one the simplest refinances that we have ever done, from the constant communication with our Loan Officer Michelle to the quick and efficient closing.

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  • author
    customer
    Sep 11, 2021
    Everything went very smoothly

    Everything went very smoothly. Start to finish 2 weeks. Jared was a pleasure to work with! Best of all we saved some money!!

    ...

  • author
    Artur Rushevich
    Sep 11, 2021
    Amateurs

    Amateurs. They do have good rates but overall experience was like i was dealing with amateurs. My refinance was declined based on Income to Debt ratio which is complete bs. They look at credit report and see some accounts open when in fact they are closed. I have 2 or 3 accounts like that. They never discussed this with me.

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  • author
    customer
    Sep 10, 2021
    Great Experience!

    From start to finish, this was the easiest process we’ve ever been through. Michelle was amazing to work with; she was so thorough and personable. We couldn’t have asked for a better experience refinancing our home.

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  • author
    Vinay Reddy
    Sep 10, 2021
    Quick closing

    Quick closing

    ...

  • author
    customer
    Sep 10, 2021
    Process was overall very good

    Process was overall very good. Did take longer than expected. Started the process June 30th wasn’t funded until Sept 2. Appraisal took 30 days from inspection to delivered docs. All in all pretty pain free and great communication

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  • author
    customer
    Sep 10, 2021
    Perfect transaction

    Perfect transaction. Knowledgeable team, professional and reliable. Closed in record time 15 days. Best experience Ever. Thank you Jared and Francis!

    ...

  • author
    customer
    Sep 09, 2021
    Quick and easy

    Quick and easy. Little to no hassle. Closed in 30 days

    ...

  • author
    Simon F.
    Sep 09, 2021
    Great Experience with LoanSnap!

    LoanSnap was legit great. They came in on their initial quote so aggressively that my current lender (who - in fairness to them - did nothing wrong and was fighting hard to retain my business...and who would have kept it if not for LoanSnap) very candidly conceded defeat when they saw the formal Loan Estimate. During these processes, you'll sometimes hear that "everyone comes in the same," and that's largely accurate...except for LoanSnap. They crushed it on rates, fees, and closing costs. Plus, they were easy to work with and remarkably fast. Now, almost everything (save for a few calls in the beginning) was handled online and via chat. It's not everyone's cup of tea; some may find it too impersonal. That wasn't a problem at all for me. Fast and efficient. I just funded. Not counting the time it took for me to schedule and get my appraisal (which took awhile because of *my* availability, not theirs), this whole thing represented roughly two weeks of work. Even including the appraisal time, a month. Rock solid all around.

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  • author
    Don R
    Sep 09, 2021
    From the first contact I was skeptable…

    From the first contact I was skeptable as there are plenty of fly by night, unscrupulous "Loan" companies out there. My Loan Rep called me and we did video conversations. I find this to be personable and also led me to decide to go with Loan Snap. The entire process was easy and updated. My Appraisal came in right on and my loan closed without a hitch. Great doing business with Loan Snap !

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  • author
    AL THOMPSON
    Sep 09, 2021
    Great service and help through the…

    Great service and help through the process. Very quick process.

    ...

  • author
    Michael T
    Sep 09, 2021
    The process was easy and quick

    The process was easy and quick. Jacob was great to work with and the rate I received was very good. Thanks LoanSnap.

    ...

  • author
    customer
    Sep 09, 2021
    We refinanced our mortgage with Loan…

    We refinanced our mortgage with Loan Snap, and it was one of the smoothest closings I've ever been a part of. Clear communication, super fast approval to close time, and a great experience overall!

    ...

  • author
    Mark kahana
    Sep 08, 2021
    Loansnap promise certification

    From the start of my interaction with loansanp I was comfortable with the process. If you know how to access or use a computer then this process will be the best experience you will have. Loan snap provided me with a low interest rate which they were able to honor. Unlike some other companies that were confused as to how they were able to offer that interest rate on a balloon mortgage. I would highly recommend this company to anyone that wants to refinance or to just get a mortgage to purchase a home. William Pratt was my contact through the process and he was always in contact with me if I didn't provide certain information. Thanks Loansnap for the help that you were able to provide.

    ...

  • author
    Chad
    Sep 08, 2021
    Very quick and efficient!

    Very quick and efficient!

    ...

  • author
    Jedidiah Sturgis
    Sep 08, 2021
    Quick, friendly, and painless

    Very happy with the help of Jared and LoanSnap in creating a smooth and convenient refinancing experience.

    ...

  • author
    customer
    Sep 07, 2021
    Rosie was a pleasure to deal with

    Rosie was a pleasure to deal with. The way things were done with text got a little out of hand and confusing, but we made it through it.

    ...

  • author
    Wes Frey
    Sep 07, 2021
    Jacob was great

    Jacob was great, the process was easy and fast. Highly recommend

    ...

  • author
    Jeremy Forman
    Sep 07, 2021
    I have to say that this experience was…

    I have to say that this experience was very pleasant, which was unexpected. Justin Tanaka was very personable and made my wife and I feel comfortable through the entire process. This was a decision that we did not make lightly, and he was there to answer all questions throughout the process.

    ...

  • author
    Kimberly Pautz
    Sep 03, 2021
    Fast, easy and painless refinance

    This was an easy, fast and painless process. I ended up having to change lenders after a long and drawn out process from another company. Start to finish the process took 14 days. Will was professional and the team was very timely. The attorney even came to my house for closing, which was extremely convenient. Overall I am extremely pleased with this process and would recommend LoanSnap to others in the future.

    ...

  • author
    jpr2741
    Sep 02, 2021
    Easy refinance experience

    Easy refinance experience. Great savings each month.

    ...

  • author
    Rich Mastrovich
    Sep 02, 2021
    LoanSnap & JustinT!

    MJ and I have had quite a few first mortgages on new homes and then wait a few re-mortgages for rates and for life changes. Justin was the first broker that we’ve ever experienced that not only listened to our concerns or follow through with every single one of them. Their process isn’t completely perfect, but Justin is!

    ...

  • author
    j. Encalada
    Sep 02, 2021
    The process was fast and easy to do

    The process was fast and easy to do. All documents were reviewed on-line and Jared Miller, the loan officer, was available to ask any questions and work around my schedule. Very satisfied with the services.

    ...

  • author
    Bryan B
    Sep 01, 2021
    Loansnap was AMAZING

    Loansnap was AMAZING! The easiest and quickest home loan i have ever had.

    ...

  • author
    Sandy Novotny
    Sep 01, 2021
    Fast closing

    Fast closing. Love the portal and Naomi was very responsive.

    ...

  • author
    Brad JACKSON
    Sep 01, 2021
    It was very easy and quick

    It was very easy and quick. The whole team did an awesome job.

    ...

  • author
    Rohit Kishore
    Sep 01, 2021
    Loansnap's team kept to their schedule…

    Loansnap's team kept to their schedule and were able to obtain most of the needed documents online. overall a totally positive experience. would recommend them highly for a refinance.

    ...

  • author
    Chad
    Sep 01, 2021
    5 Stars

    Great and fast service!

    ...

  • author
    SKP
    Sep 01, 2021
    Fast and Easy Refinance

    LoanSnap is great to deal with. Very fast when refinancing homes and I love how all documents can be uploaded straight to their website. LoanSnap sends a lot of communication emails through the whole process.

    ...

  • author
    Hannah
    Sep 01, 2021
    Great service!

    Great service!

    ...

  • author
    customer
    Sep 01, 2021
    Amazing rate. Even better service.

    Justin and his team were awesome and attentive. They beat the competition not once, but twice, and closed within 15 days as promised. I’m thrilled with their service. Thanks, LoanSnap!

    ...

  • author
    Ryan G
    Aug 31, 2021
    Easy experience and fast closing

    Easy experience and fast closing. Had to pay attention to documents, as numerous drafts contained incorrect fees and amounts not agreed to upon in the initial disclosure.

    ...

  • author
    Yu Min Choe
    Aug 31, 2021
    Rozie made our refinancing process so…

    Rozie made our refinancing process so quick and easy. We were very pleased with how smoothly everything moved forward. Thanks Rozie & team!

    ...

  • author
    Srini Parasa
    Aug 31, 2021
    Best interest rates, top notch customer service

    I worked with Michelle Aclan for my refinancing with LoanSnap. Right from day one, she was very professional, kind and sincere. She explained to me the whole process very clearly. She would always respond to my questions and concerns very promptly. She helped me to beat competing offers and get the best interest rate with lowest closing costs at that time from LoanSnap. The whole process was smoothly completed in 3 weeks as she mentioned initially. I will definitely recommend working with Michelle and LoanSnap to my friends and family due to her interpersonal skills and sincere professionalism!

    ...

  • author
    Bert Bertran
    Aug 30, 2021
    The initial discussions with the loan…

    The initial discussions with the loan person were excellent. Individual was personable and knowledgeable without being pushy. Once we decided to pursue the refinance, the on line data collection process was very cumbersome and time consuming. We had to submit the same information numerous times mainly because it didn't fit their template. This created significant frustration and extended the approval process several weeks, impacting our mortgage transition and potential cost savings. One bright spot was Joe (didn't get a last name) who was exceptionally helpful in trying to get the data requirements input into the Loan Snap format. He was very personable and helpful thru out the numerous phone calls and texts.

    ...

  • author
    customer
    Aug 29, 2021
    Good rates and closing cost, fast, easy

    I shopped around for refinancing and ended up working with Rozie McCarter in LoanSnap because of lower refinancing rate and closing cost. The entire process was quick and easy, only took less than 2 weeks from first call to signing closing documents. Rozie was very helpful, answered every question I asked within hours, and explained everything clearly. This is an amazing experience I never had before. I highly recommend LoanSnap and Loan officer Rozie McCarter. I will definitely use them again in the future.

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  • author
    Don P
    Aug 29, 2021
    They did what they said they would do

    They did what they said they would do. I got my refinancing as promised.

    ...

  • author
    Chris Barker
    Aug 28, 2021
    Great expand fast service of my loan

    Great expand fast service of my loan. Friendly service.

    ...

  • author
    customer
    Aug 28, 2021
    Looking for a fast track refi…

    Looking for a fast track refi experience? Loansnap is for you. Professional individuals who are VERY tech savvy. The process was so quick, it was a little uncomfortable at times. In the end, Loansnap listened to us, revised our loan package to fit our needs and delivered on their promise to close in 15 days! The loan signing appointment was scheduled at our convenience in our home. Loansnap helped us secure a debt free financial future. Thank you Loansnap!

    ...

  • author
    customer
    Aug 28, 2021
    Low fees

    Low fees, overall a great experience!

    ...

  • author
    Rolly Perez
    Aug 28, 2021
    Great experience!

    I had a great experience overall, dealt with good people, got the lower rate and long-term cost savings, and was particularly pleased with the loan officer assigned to me, Michelle Aclan. She was very helpful, professional yet friendly, and made me feel secured throughout the whole process. Thank you Michelle and the whole team.

    ...

  • author
    Shannon B.
    Aug 28, 2021
    Quick and painless

    Quick, painless! Over and done, funded and cash proceeds in my checking account in less than 4 weeks! Michele was easy to work with and responsive!

    ...

  • author
    customer
    Aug 27, 2021
    Peace of mind

    Helpful and patient! And I’d call with a lot of questions! I talked with multiple people, Trevor, Joe, Lauren and Naomi to name a few. They all were wonderful! Everything went through in a timely manner. So glad we chose Loan Snap.

    ...

  • author
    RandomStrangerButTrustworthy
    Aug 27, 2021
    Easy, fast, good rates.

    Honestly once I decided to go with Jacob and LoanSnap it was very easy. Start to finish the whole process took maybe 3 weeks. They had a notary come to my home to sign the papers, but otherwise everything was all done through my phone. I don't know what else to say, it really couldn't have been simpler.

    ...

  • author
    Ray & Jane Barroso
    Aug 27, 2021
    Great Loan Processing Experience - Many Thanks to ROZIE!!!

    Rozie McCarter is an Amazing Rep. We initiated the contact with Loan Snap on August 5th, and we are now in the Finish line, just waiting to do final signing of the docs tomorrow, 22 days later. It would have been a lot sooner and faster if I did not waste my time shopping around for other lenders, and ending up with going with this company anyway, and scheduled the appraisal sooner. Throughout the process, Rozie had been so patient, understanding and helpful. There were minor bumps along the way, not very happy with the appraisal result, but it was beyond their control and we were able to surpass all that. She was very straight forward, and ready to compete with the other lender's offer, explained everything thoroughly, worked extra hard on our docs to get us closed on time as she promised. The best part is, she is very easy to get a hold of for any questions. She is very responsive, within a couple of hours, and ready to answer any questions. My suggestion is if you are shopping around for lenders, when you get contacted by LoanSnap and ended up dealing with Rozie, do not waste your time shopping around for others, because you are going to waste your time and end up with Rozie anyways. You can close your loan within 15 to 20 days, and she will make sure you get the best RATE, closing cost, and will not give you any run around or BS, as long as you comply with everything they need immediately. Thanks again for your help on making this an easy loan process! We will definitely use again if needed, or highly recommend Rozie McCarter to our friends and family.

    ...

  • author
    customer
    Aug 27, 2021
    Thank you to Naomi Bakr for all of the…

    Thank you to Naomi Bakr for all of the help! Simple and easy process.

    ...

  • author
    Charles
    Aug 27, 2021
    The whole process was very streamlined…

    The whole process was very streamlined and efficient. The rates and fees were very competitive. The technology used was quite impressive. It eliminated copying, and wasted travel time. All of it was accomplished using my phone. My only in-person interaction was with the traveling notary.

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  • author
    Florida Customer
    Aug 27, 2021
    Justin was always prompt and loansnap really was a snap

    Justin was always prompt, courteous, and knowledgeable in answering our questions. The IM interface was easy to use. The whole process was painless and electronic. It took a bit longer than they anticipated but way faster than previous history with other lenders. Definitely recommend.

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  • author
    Renee
    Aug 26, 2021
    The process of refinancing our home was effortless

    The process of refinancing our home was effortless. WE asked for a specific interest rate and we got it. We will never use any other lender other than Loan Snap. Thank You Rozie!

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  • author
    Ravi Santhanam
    Aug 26, 2021
    I got what I want and I am happy with…

    I got what I want and I am happy with the services.

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  • author
    customer
    Aug 26, 2021
    Fast and responsive

    Fast and responsive. I would use again.

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  • author
    Ravi Santhanam
    Aug 25, 2021
    Very good

    Very good. I got what I want.

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  • author
    customer
    Aug 24, 2021
    From first contact to closing was 2 1/2…

    From first contact to closing was 2 1/2 weeks as promised. If you have all the documents requested the process is fast and easy. Customer support extremely responsive.

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  • author
    customer
    Aug 24, 2021
    Excellent customer service

    Excellent customer service, quick responses to questions. Smooth and speedy process. Thank you for such a pleasant experience!!

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  • author
    customer
    Aug 22, 2021
    Justin at Loansnap is a class act.

    From Start to finish, Loan Snap was a smooth process and quick!! I can’t believe how quick we arrived at the refi closing date. The communication was outstanding, the reps took time to make sure everything was clear... explaining and answering question. The texting feature was really easy. I did most of work on my phone, uploading docs was very easy. Justin was great to deal with for my refi. After using Lending tree - and having many companies reaching out- Loansnap gave me the lowest rate and quickest close. I am very happy I chose Loansnap.

    ...

  • author
    Audie N
    Aug 22, 2021
    Rozie guided me like Rozie the reviter very detailed

    Rozie guided me in every step of the process professionally with her team making sure we we’re moving forward smoothly. It was the best experience my wife and I had in refinancing our home

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  • author
    Phillip/Kim
    Aug 21, 2021
    Efficient & Rate Reducing Refinance

    This was a great experience. Justin was a pleasure to work with and fought to get me a great rate. Frances and Julie were very helpful and seemed to do their best at meeting the needs of my refinance. Catha at Spruce were extremely diligent in making the process flow as smoothly as possible and very helpful with the tax issue that came up. Tina got us scheduled for closing and all was completed!

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  • author
    Aretha Joyner
    Aug 21, 2021
    Absolutely awesome deal with Loansnap

    Absolutely awesome deal with Loansnap, everything went smooth, all my questions were answered in a timely manner. My Loan Officer (William) was awesome & made us feel at ease.

    ...

  • author
    Evelyn
    Aug 20, 2021
    So we are just waiting for the notice…

    So we are just waiting for the notice of our final mortgage service provider, our emails have said after three weeks we should get some mail or contact of our new mortgage service , We are still waiting , and are hopeful any day now as to whom and where we make monthly payment to today is close to the three week mark

    ...

  • author
    Charles
    Aug 20, 2021
    I thought the whole process was really…

    I thought the whole process was really efficient and quick. The rate I received and limited closing costs were quite competitive. I'd estimate within two weeks, the whole process was complete. The communication with various team members was also quite remarkable. Thanks!

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  • author
    Becky A
    Aug 20, 2021
    Easy process

    Easy process, good communication. Things went smoothly and fairly quick.

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  • author
    Dennis Lund
    Aug 19, 2021
    Great experience

    Working with Michelle Aclan and her team was a pleasure. The process was not painful at all which is what I was afraid of. Her and her team were professional and personable. Even with the one error in the documents that had my late wife as part of the signatures was quickly corrected and no time was lost. They were great!

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  • author
    customer
    Aug 19, 2021
    Great service and assistance all along…

    Great service and assistance all along with the way!

    ...

  • author
    Mike D
    Aug 19, 2021
    Michelle Aclan from loansnap was a…

    Michelle Aclan from loansnap was a pleasure to work with. The team made my refi fast and simple. They were very upfront and transparent about everything. They were very personable, professional and efficient. I would recommend Michelle and her team to anyone that is looking to get a loan.

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  • author
    Noelynne
    Aug 18, 2021
    Thank you, Michelle

    First, my wife and I want to say thanks so much to Ms. Michelle Aclan for contacting us about refinancing to a lower rate. I called 2 other companies (one was my current mortgage bank) but both wouldn't even come close to the refi rate Michelle quoted us. This was the 2nd time we refi'd in one year and we got an even lower rate. There were no gimmicks, baits, switches, just some honest to goodness professionalism and HONESTY! And the best part was the loan had ZERO cost to us. Maraming Salamat, Michelle & Loansnap. Noel & Lynne

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  • author
    customer
    Aug 18, 2021
    The Loan Officer who initially talked…

    The Loan Officer who initially talked to me on the phone about the loan application seemed to be knowledgeable but a bit pushy. After the initial call, I was unable to talk to him anymore. Their underwriter only counted my liabilities but ignored my assets. An example is that I have an auto loan that is charging me 0% interest, and more than double the loan amount of money in my bank account. (Who would payoff early a loan at 0% interest rate?) They calculated the monthly repayment of the auto loan I have to make but left totally blank the Assets Section in my application. It is easy to go to my account in their website without going through a tedious sign-in procedure. Tracking the status is easy too.

    ...

  • author
    Enrique
    Aug 17, 2021
    Refinance Loan

    We were able to refinance our loan at a lower rate and the whole experience was amazing. Justin, our loan officer was very professional, explained all the processes very well, and replied back to any questions promptly. The whole process took about 3 weeks! Very happy and we will recommend LoanSnap to any friends or family.

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  • author
    Madhav Anahosur
    Aug 16, 2021
    Refinancing was all smooth ride...

    Refinancing was all smooth ride as before starting we had long 2 hrs video call to discuss various options and finalize. Rozie helped for all questionsI had. Website is also easy to track your loan status and documents upload/download. Chat option is one more help in getting answers for the quick questions you have. I got loan closed in around 3 weeks of time.

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  • author
    Mark M
    Aug 16, 2021
    First time experience using Loansnap

    This was my first experience using an online loan process for my home lending needs. I was unsure at first, but once a spoke with Jacob my loan officer from Loansnap I was extremely impressed with how Jacob was concerned with my questions about using an online process and worked with me to make sure using Loansnap to achieve my lending needs was the right choice. I decided to take a chance and did my refinance with Loansnap and I was extremely satisfied with the process from start to finish. The communication was outstanding and using their site to track, communicate, and upload documents was very user friendly and straight forward. Their focus on the customer was outstanding and I would use they again in the future for my lending needs and recommend them.

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  • author
    Drew Fann
    Aug 16, 2021
    Jared Miller was extremely helpful and…

    Jared Miller was extremely helpful and made for a great experience!

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  • author
    Vince
    Aug 16, 2021
    Mistakes were made by Loansnap along…

    Mistakes were made by Loansnap along the way. The good thing is they rectified the mistakes expediently and got me closed sooner than the competition.

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  • author
    shariangie
    Aug 16, 2021
    Jared Miller was great from start to…

    Jared Miller was great from start to finish. He communicated with me every step of the way. The refinance was a breeze thanks to the great efficient work by Jared and his team.

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  • author
    David Austin
    Aug 16, 2021
    Very good experience my loan rep was…

    Very good experience my loan rep was always ready to help made process less stressful

    ...

  • author
    john higgins
    Aug 27, 2021
    Refinance Ventura, California

    This is my fourth refinance on this property so I have some experience with the process. Loansnap provided one of the most competitive offers amongst a group of top players. The low fee and 15-day closing were the icings on the cake. The process was smooth, mostly online communications, and funded in 15 days. Thanks, Michelle Aclan, and the team. Update: Loan transferred to a sketchy company out of Texas. Research on Mr. Cooper revealed serious issues and concerns. The BBB mentions two Government Actions within the last two years. Thanks Loan Snap for putting my house and our family in danger.

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  • author
    Stacey
    Aug 15, 2021
    I have no complaints about the…

    I have no complaints about the refinance process. However, I chose loansnap because of good reviews and they turned around and sold my loan to Mr Cooper, a company that has almost unanimous 1-star reviews. Now I am stuck with a crap mortgage company that will surely cause me many headaches in the coming years. Wish I would have just refinanced directly through a bigger company.

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  • author
    customer
    Aug 14, 2021
    Spent about 30 minutes talking to Jared…

    Spent about 30 minutes talking to Jared on a Sunday and about 3 weeks later everything was 100% done. LoanSnaps, loan process and web interface were extremely user friendly and made this an easy process!

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