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The Mortgage Program for Costco Members

Find a customized quote easily

Reviews 8,181

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Bestmoney Staff
Bestmoney Staff
Jul. 15, 20214 min read

Mortgage Program for Costco... summary

Costco, the well known wholesaler, connects customers to great rates through it’s hand picked selection of lenders and super-low lender fees.

Pros

  • Well-regarded partners
  • The preapproval process takes a few minutes to complete

Cons

  • Few channels of communication for support
  • The company could expand its educational resources

The Mortgage Program for Costco Members

Loan typesConventional, FHA, VA, Jumbo
Featured loansFixed rate loans
Repayment Terms   30 years, 15 years
Down Payment0% for veterans
Suitable forCostco members

Overview

Costco Members wishing to obtain home financing have access to a special program offered by First Choice Loan Services.  Costco has partnered with several high-profile and rigorously vetted financial partners who provide their services through the program portal. Today, the Mortgage Program for Costco Members has helped more than 72,000 members acquire or refinance their mortgages. The company assists customers with accessing the funds they require quickly and efficiently, and connects them to a suitable match for their mortgage needs.

Great Options For Costco Members

Thanks to their straightforward and speedy process, the Mortgage Program can quickly connect its customers to the a mortgage provider in their network of partners. The company is ideal for those customers who are looking for an uncomplicated way to find the right loan for their new home, or even to refinance their existing mortgage. Thanks to the competitive rates and reputations offered by their partners, this relatively young service has become a go-to for those people who are looking to bypass the red tape many traditional lenders require while still benefiting from a reliable service provider. Moreover, for members of Costco’s wholesale stores, the mortgage offerings deliver an ideal way to receive low origination fees and extra benefits during application.

Loan Features

The Mortgage Program for Costco Members works with an extensive network of mortgage lenders that can deliver these financial services.  Members can significantly lower their lender fees, and save thousands of dollars over the course of their mortgage term. The program helps customers with more than just purchasing homes; the program’s loan partners can also assist customers with refinancing, FHA loans, and even offer veteran loans. A simple comparison tool lets potential borrowers view the different available lender matches, empowering customers to access favorable terms before making a decision about the right financing fit.

  • A network of heavily vetted financial service partners
  • Costco members receive discounts on lender fees
  • Straightforward process
  • A discount on fees, translating to savings for customers
  • Compare different loan options available
  • Get a mortgage or refinance an existing one

The Application Process

Applying for a mortgage through the program is a straightforward and swift process. To get started, the company asks customers to fill out a form and select and offer from a participating lender.  This includes basic questions and details regarding their preferred loan scenario, as well as some information regarding their personal finances. Once completed, the consumer will be presented a series of potential matches for each customer based on their borrowing characteristics, allowing them to choose the right fit. Customers will then negotiate specific terms directly with their lender

Pros and Cons

There is a lot to like about The Mortgage Program for Costco Members’ service offering, although there are areas where the company could improve to deliver an even better customer experience:

  • There is little anonymous information regarding representative terms and rates for any of its partners.
  • You can only submit information online, and not through any physical means including mail or fax.

However, there were many aspects of the company that are impressive:

  • The company’s loan partners are all well-regarded and offer excellent services.
  • The submission process is straightforward and only takes a few minutes to complete.
  • Closing on terms for a mortgage is short and efficient.
  • The program can offer customers an excellent variety of mortgage choices to find the right fit alongside great discounts for existing members.
  • Customer support channels that are available feature excellent response times and well-trained staff.

Rates and Fees

The program is provided by First Choice Loan Services, a young but already well-regarded financial services provider based out of New Jersey. In addition, the program leverages these partnerships to offer its customers a better range of mortgage choices in order to get lower fees than competitors.  Furthermore, borrowers can choose their preferred rates and provider without any preconditions or fees.

The Costco program uses its status and membership to offer excellent discounts and better rates for its consumers, though since rates are tailored to you, you’ll need to apply on the Costco Mortgage page to get your rates quote.

When applying for a mortgage, Costco members can receive a discount on lender fees depending on their subscription tier. Executive members are eligible for reduced lender fees, which include application, commitment, underwriting, and reduced processing fees.

Program partners also offer refinancing loans, and even veteran loans, adding to the overall appeal of their services.

Repayment Terms

The program’s network of lenders offer very favorable terms for potential borrowers. Participating lenders offer a wide range of term options for both fixed and adjustable rate mortgages. Generally, these terms can range from 5 years to 30 years.

Help & Support

To reach the Mortgage Program for Costco Members’ support services, customers can contact them via email or telephone between Monday and Saturday from 9:00 am to 9:00 pm ET. The company’s support staff are well-versed in their services and generally courteous. Support agents on the phone are quick to answer queries after a minimal wait time. Over email, inquiries are responded to in as little as one business day with answers that are thoughtful and helpful.

The program website puts a strong emphasis on its customers’ security. The company is very transparent about how it stores customers’ data, as well as what information they collect. The company gathers certain personal details based on customer interactions with its website and support staff, but it does not disclose it to employees, and access is heavily restricted. Furthermore, the company does not share any personal information without express consent, except in cases where it is required by law enforcement to disclose details. All customer information is stored on secure servers that are protected by physical, electronic, and procedural safeguards that meet the strictest industry standards

So, Should You Borrow with The Mortgage Program for Costco Members?

By and large, there is much to like about the program’s mortgage offerings. The company’s partners are thoroughly vetted to guarantee that borrowers are only working with the most reputable and transparent lenders with rates and terms that are very competitive for the industry as a whole. The program helps customers with preapprovals, making the task of eventually finding an appropriate mortgage lender much simpler. In addition, the company’s offerings to customers empower them to discover the right solution, and not just be forced to accept the first mortgage offer they find. Overall, the program’s excellent service and their outstanding mortgage lending partners are impressive.

Costco Mortgage FAQ

  • How do I get started?

It’s simple. Go to the costco mortgage website and start your application..

  • How do I compare loan quotes?

You can easily compare the interest rate, APR, points, loan amount, loan term and other loan quote details on the Mortgage Programs results page.

  • What if I don’t want to give you my social security number?

While Costco doesn’t ask for or allow you to provide your social security number on the loan request form, once you choose a lender, this information will be needed by the lender to receive a credit file from the credit reporting agency.

Visit Costco Mortgage

Physical Address

First Choice Loan Services Inc.

One Tower Center, Floor 18

East Brunswick, NJ 08816

Mortgage Program for Costco... Mortgage Program for Costco... Visit Costco Mortgage

Bestmoney Staff
Written byBestmoney Staff

Our editorial staff consists of writers who are knowledgeable about financial services. We specialize in simplifying the process of choosing the right provider for your needs.

Mortgage Program for Costco...
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  • author
    Lissa Treadway
    May 01, 2022
    The Mortgage Program - Costco does it again!!

    The Mortgage Program is another valuable benefit of being a Costco member. You know that the participants meet Costco’s high standards and legendary customer service. I was connected with an amazing lender (nbkc bank), who in turn connected me with a fantastic realtor and other professionals. We entered a very difficult housing market for buyers and I am so grateful I started with the Mortgage Program. We close on our dream home this month!

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  • author
    customer
    Apr 18, 2022
    okie

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  • author
    Vince
    Apr 15, 2022
    Great service

    Great service. Good rates.

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  • author
    Jeff b
    Apr 15, 2022
    Great program with great rates and…great program

    Great program with great rates and savings on fees

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  • author
    KD
    Apr 15, 2022
    Excellent experience all around

    Excellent experience all around. My lender (Lending.com) was responsive, helpful, and informative. And the rate and closing costs were better than any I found anywhere. Would do this again in a heart beat.

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  • author
    Barbara H.
    Apr 10, 2022
    A very good program for home buyers

    A very good program for home buyers. I like Costco anyway, so applying for an executive membership with Costco was a big bonus for me with helping me with my loan. Thank you.

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  • author
    Susan Reed-Lljekvist
    Apr 09, 2022
    Great job of initial guest service but…

    Great job of initial guest service but communication with bank was spotty.

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  • author
    Tarenia Carthan
    Apr 09, 2022
    I had a great experience from beginning…

    I had a great experience from beginning to closing. I received 3 quotes, went with Northwest Savings Bank and was closed in a month. I could not be more pleased that I saved money, time, and received great service.

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  • author
    Jim Tallent
    Apr 13, 2022
    Meh review of Mortgage Program

    Meh review of Mortgage Program Multiple issues using ConsumerDirect Mortgage who uses FirstBank Mortgage. I would ABSOLUTELY NOT recommend. I closed on 09/24/2021. I've had to follow up and call back vendors multiple times. This service is not easy. You get what you pay for I guess. I'm not happy having to continually reach out to get these issues resolved. I've financed and refinanced multiple times with Quicken Loans, and have NEVER had to reach out 1/10th as much as this vendor. I went with this, due to closing costs being only $500. Big mistake! You better believe I'll be using Quicken from now on. I received attitude through email with a Closer. She messed up the original payoff dollar amount, and would not update it. Nine emails later, the Loan officer got involved, and seemed to resolve the issue. I received my first statement letter with the loan information on it. However it was addressed to "John Q Borrower1" at my address. (My name is James) Luckily my wife didn't toss it, as it appeared to be spam mail. I have two parcels of land. Both parcels of land were listed in the closing documents. However, only one of the parcels taxes were paid for. It turned out to be an issue with the closing. They paid it, without payment from me. I'm appreciative of that, yet it was nearly late without me following up. They had to overnight the check to make it on-time. Taxes have been continually messed up from that point on, due to second parcel issue. I have called multiple times to have amounts fixed. I keep being told they are taken care of. But when I check a month later, they still aren't fixed. It is now 4/8/2022, and they are still not fixed. My taxes are due by the end of this month. My payment shows that its going to be short for paying my taxes by ~$100 between the two parcels. I'm being told they will be fixed by 4/12/2022. You better believe I'll be on the phone on 4/13/2022 to verify its fixed. Update: Taxes were fixed, and adjusted. Changed review from 1 star to 3 stars.

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  • author
    Luis Rodriguez
    Apr 08, 2022
    I don't think we received the lower…

    I don't think we received the lower closing closing costs promised in the program

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  • author
    Scott Brown
    Apr 07, 2022
    Great

    Great service, super competitive rates and loan origination fees! Would use again 10/10.

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  • author
    David S
    Apr 07, 2022
    Refinancing made easy!

    Simple, professional, and quick. This service was outstanding!

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  • author
    Colin
    Apr 07, 2022
    Great

    Great- easy and fantastic value

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  • author
    customer
    Apr 07, 2022
    Amazing!!

    Amazing! Would highly recommend it. Thank you so much.

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  • author
    Byron Hopewell
    Apr 07, 2022
    I already reviewed this mortgage.

    I already reviewed this mortgage.

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  • author
    Jayme Buhlman
    Apr 07, 2022
    Amazing process, great discounts!

    I happened upon an ad for the Costco Mortgage program while I was looking up other lenders and I'm so glad I did. After submitting the inquiry on Costco's website I received three calls/emails from lenders, one of which was Real Genius, who we opted to use. The Costco program discounts the fees from the lender making the loan costs significantly less than other lenders. The team at Real Genius did an absolutely amazing job. I've done multiple loans in the past and by far this was the best experience I've had. The rate was fantastic, we closed in about 2 weeks from initial application...I know every experience might not be like that but I'm beyond impressed.

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  • author
    G Cillo
    Apr 07, 2022
    Richard Parker and Blythe Dunham were…

    Richard Parker and Blythe Dunham were fantastic! They are very professional, understanding and patient. We would not be in our dream home without them!

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  • author
    THOR STENSLAND
    Apr 07, 2022
    Excellent Experience!

    The Costco Mortgage Program referred me to lender who took very good care of my needs. The process was honest and straightforward. The program also saved me thousand of dollars in closing costs.

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  • author
    Gary Alton
    Apr 04, 2022
    Worked great

    Worked great

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  • author
    KG
    Apr 04, 2022
    I would highly recommend using the…

    I would highly recommend using the Costco Mortgage Program. It was super easy to use, I saved money and it gave me a large selection of Lenders to choose from. I would definitely use this program again.

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  • author
    Thomas Daniels
    Apr 02, 2022
    Quick,easy,effective

    Quick,easy,effective

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  • author
    Lawrence Volkart
    Apr 02, 2022
    We were looking to refinance and…

    We were looking to refinance and researched all over the Internet, but it was tricky to tell what the real interest rate was. However, when we got to Costco it was pretty clearcut. We chose Strong Mortgage and had a very good experience. Yes, we ran into some obstacles, but Strong worked with us in an honest way and everything worked out great. So thanks to Strong Mortgage and Costco we ended up with a great rate.

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  • author
    Martin Morales
    Apr 02, 2022
    The whole team was great

    The whole team was great. From the loan officer to the processor who was awesome. Shout to Joely Lenz. She answered all my questions and guided me throughout the whole process.

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  • author
    George Perry
    Apr 02, 2022
    Money Saver

    The program was easy to use and saved money.

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  • author
    Celestine Hall
    Apr 01, 2022
    Excellent Service

    If a purchase or refinance I will use Costco services again. The providers are excellent. they offered a very competitive rate that 3 different lenders could not match. The kept me informed every step of the way and helped me resolve a obstacle quickly and easily to close my loan on time.

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  • author
    CF
    Apr 01, 2022
    Excellent communication and customer…

    Excellent communication and customer service throughout the process!

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  • author
    Scott Beecher
    Apr 01, 2022
    Everything went quickly and smoothly…

    Everything went quickly and smoothly with the lender chosen through this program. Everything was done online and we had no problems at all.

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  • author
    Daniel Masri
    Apr 01, 2022
    The only place where transparency is…

    The only place where transparency is front and center. Best decision. Grateful for Costco. .Essentially I drive , clothed, eat, furnished and now refinanced with Costco. What a Blessing they are.

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  • author
    Robert Sudalnik
    Apr 01, 2022
    Darren Kidder did a fabulous job of…

    Darren Kidder did a fabulous job of assisting us on this mortgage. He is a real professional with years of experience. Made the process effortless.

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  • author
    Deleta Godfrey
    Apr 01, 2022
    I recently bought my first home and…

    I recently bought my first home and used the Costco Mortgage program. I worked with NBKC Bank and found them to be extremely helpful and professional. My representative was Brett Schnake. He answered every single question I had and kept in touch with me during the entire process. I could not have asked for more. I highly recommend this program and particularly Brett Schnake..

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  • author
    bgarvey
    Mar 31, 2022
    The process was easy and people were…

    The process was easy and people were responsive and communcated throughout the process.

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  • author
    Karen P.
    Mar 30, 2022
    I chose 4 lenders to receive…

    I chose 4 lenders to receive information from and within 2 hours I had been contacted by all of them (some within minutes). Deciding which lender to proceed with was actually the hardest part of the process as they all charge the same fee to Costco members. Applying for the loan was simple, we were able to upload all of the required documents and signing was done with esign. Any questions we had were quickly answered by the company through email or phone call. We obtained the loan within a few weeks and then hit a snag with closing escrow due to some issues with the home being in probate. Our loan officers were very helpful in dealing with the Title company and helping move things along. Overall we were very pleased, would choose the program again and highly recommend it to other Costco members.

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  • author
    Paul C
    Apr 12, 2022
    We were contacted by a few Costco…

    We were contacted by a few Costco lenders and completed our refi in about 40 days. Costco did great, however, the lender underwriters had difficulty understanding our retirement funds. Simple terms like stock settlements within our portfolio. RMD’s we’re a mystery to those that should know basics. We had to educate them but everything worked out in the end. Thanks Costco, you did Great😉

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  • author
    Tina
    Mar 28, 2022
    Excellent Mtg option

    I saved so much money & thr proses was so smooth.

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  • author
    Jacob Noeldner
    Mar 28, 2022
    Made the process very easy

    Made the process very easy, always responsive to my questions

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  • author
    Robert Lightner
    Mar 27, 2022
    Great service

    Offered several different options. I chose NBKC Bank and my loan advisor, Nick Link, was great. Extremely responsive and always responded within a day. Very helpful with answers to my questions.

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  • author
    Quinnlan
    Mar 27, 2022
    Easy to use and helped us tremendously…

    Easy to use and helped us tremendously on price

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  • author
    Anthony L.
    Mar 27, 2022
    Best Mortgage Program

    I heard good things about this mortgage program. I was purchasing my second home and wanted the best possible rate. Without purchasing any points, I got the best rate and APR and closed on my house in less than a month. I 100% recommend this program to everyone.

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  • author
    customer
    Mar 26, 2022
    Very Slow Service

    Strong Mortgage had a representative in my time zone which was good. Unfortunately, they missed at least two closing dates. Then, because of the missed dates, they said their underwriters needed new, updated, documents such as bank statements, tax forms, etc. because the previous documents were now over a month old. Poor communication and lack of customer service from January through March. Strong did tell me that they would sell my mortgage right away, which they did. The good part is that I got a good interest rate on the refinance.

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  • author
    Jan Lenon
    Mar 26, 2022
    Such helpful and talented support

    From the beginning I was treated with respect and care. All questions answered and everything was done to insure the process went smoothly for me.

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  • author
    PC North Texas
    Mar 26, 2022
    Fantastic program

    Fantastic program. Chris Cottone from Strong Home Mortgage was great. The whole process was a great experience.

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  • author
    Stephanie Edgerly
    Mar 26, 2022
    We love Glen Gaubatz!

    We love Glen Gaubatz! He's with Cross Country Mortgage and has once again, done an excellent job for us! We have used him several times for home purchases, since he is so thorough and helpful, and always there to explain everything along the way. I recommend him to my clients all the time, and they love him, too!

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  • author
    Ryan Levin
    Mar 25, 2022
    Highly Recommend Strong Home Mortgage

    I actually didn't start through the Costco Mortgage Program, but I was very happy with one of the lenders that I contacted directly that told me they participated with Costco. I worked with a very responsive Strong Home Mortgage representative who guided me through the process and worked very hard to close the refinance quickly.

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  • author
    S Nair
    Mar 25, 2022
    I like the Mortgage program from Costco…

    I like the Mortgage program from Costco and recommend it. Got calls from many lenders. I chose a lender who offered much better rates than my own bank (nationally very prominent) . I hate when the sellers try not o outsmart me, they think they are smart.

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  • author
    John Chandler
    Mar 25, 2022
    very simple

    very simple, quick response from all 4 responders

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  • author
    Hamdi
    Mar 25, 2022
    Great experience & great savings

    Great experience & great savings

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  • author
    Linda Hirashima
    Mar 25, 2022
    Joe McLean at mutual of Omaha was a…

    Joe McLean at mutual of Omaha was a pleasure to work with. I would recommend them to anyone refinancing.

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  • author
    Nancy Hunter
    Mar 25, 2022
    I’ve used Costco mortgage services…

    I’ve used Costco mortgage services several times and have always been completely satisfied with the products and services!

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  • author
    Sharmila Jaganathan
    Mar 25, 2022
    Good service

    Good experience

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  • author
    C Dennis Constantine
    Mar 25, 2022
    The sales n admin staff were very…

    The sales n admin staff were very helpful. However their underwriting process was horrid, inconsistent with with other lenders and almost TWO months to complete.

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  • author
    Brad Peyton
    Mar 24, 2022
    Another (our third) easy refi with the…

    Another (our third) easy refi with the Costco mortgage program

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  • author
    Dora Anne Folkert
    Mar 24, 2022
    I was better than expected

    I was better than expected, Adam was very responsive and helpful when we had difficulty finding certain documents. My only concern was that the Title company did not confirm the address to send the check for a credit card payoff. Luckily I was able to retrieve it. I also recommend asking for current photo ID at the beginning of the process allowing for time to obtain one if necessary. In CA it takes up to 6 weeks to receive it in the mail.

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  • author
    Hector Merced-Cotte
    Mar 24, 2022
    Very user friendly system

    Very user friendly system. Very promptly to get you pre-approved. Then you basically on your own and little to none communication or assistance during the process. Being named Costco Mortgage Program I was expecting maybe some kind of advice or coaching from Costco during the process. I know there was some "savings" on the originating fees but feel that in general after some research there was other associated fees that maybe with other lender would be less.

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  • author
    Janette Lengauer
    Mar 24, 2022
    Good Experience

    My experience with refinancing thru Mutual of Omaha by my Costco membership was a good one. There were few lenders to choose from before I decided to go with MoO. All in all, it was an easy process.

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  • author
    Doreen Herring
    Mar 23, 2022
    Costco mortgage program is excellentDoreen Herring

    COSTCO mortgage program is excellent 👌 they are doing a good job for their members thank you for all you do to help us DOREEN HERRING no

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  • author
    customer
    Mar 22, 2022
    It was an easy and problem free…

    It was an easy and problem free experience working with Laura from Strong Home Mortgage. Laura was responsive, answered all of my questions, and did not pressure me into anything. She made the process very easy and secure. The Strong Home portal was easy to use for uploading documents. I would highly recommend Laura and Strong Home through Costco Business Services.

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  • author
    Alissa Nguyen
    Mar 21, 2022
    Very professional

    Very professional, straightforward and quick response. The whole process was easy and on point.

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  • author
    Edward Laurite
    Mar 21, 2022
    I used nbkc Bank and their service…

    I used nbkc Bank and their service level was excellent. Friendly, timely and they delivered as promised.

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  • author
    Joan and Joe
    Mar 20, 2022
    Dave Arroyo is the best!

    Dave Arroyo is the best! Thanks again Dave!

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  • author
    Jeff in Tucson
    Mar 20, 2022
    Great program

    Great program. No hidden costs or surprises. Everything went smoothly

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  • author
    Ivan
    Mar 20, 2022
    Thanks Costco and Trudy from Mutual of…

    Thanks Costco and Trudy from Mutual of Omaha!

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  • author
    Customer
    Mar 19, 2022
    I used box home loans and they were…

    I used box home loans and they were great I got a 15 yr and they were very competitive. I will be using them again

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  • author
    Bagel
    Mar 19, 2022
    Ravioli Sundae

    Costco is great. Helped me get a better rate. Might take them on a date.

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  • author
    James B
    Mar 19, 2022
    Smooth and Convenient, just as expected from Costco

    We reached out to Costco, and then we’re contacted by North American Savings Bank. NASB was awesome. Rick Munizza of NASB took great care of us through the process.

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  • author
    Customer
    Mar 19, 2022
    The overall service was weak

    The overall service was weak. I am surprise they were on Costco list. I don't recommend using this company. Use them at your own risk.

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  • author
    JOYCE CURTIS
    Mar 18, 2022
    They were easy to work with

    They were easy to work with. Great communication. Great rate. I would highly recommend

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  • author
    Loreto
    Mar 18, 2022
    It was easy process online

    It was easy process online, smooth process and timely.

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  • author
    Paul Thompson
    Mar 18, 2022
    Easiest refinance ever!

    Easiest refinance ever!

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  • author
    Ram M
    Mar 18, 2022
    When I filled the online form at costco…

    Once I filled the online form at costco mortgage website , I received a call from Costco a few minutes later telling me how the mortgage works and the agent connected me live to one of the mortgage partners who helped me from there on. The process was smooth. I was told upfront about the benefit they provide to costco members ( limiting origination & processing charges to costco defined amount, a great deal for executive members ) . Overall a smooth and predictable experience as I worked through application all the way to closing.

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  • author
    Steven Hollenbeck
    Mar 18, 2022
    Great Job

    they did a great job

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  • author
    Caroline S
    Mar 18, 2022
    Best refinance ever

    We've refinanced multiple times over the years for various reasons and thought we never would again. Had a super low rate already but then thought about a cash out to fund some much needed work on the house. Marc at Box Home Loans was able to get us an even lower rate and the process went smoothly and quickly. About six weeks from first contact until we received our cash out. Best refinance ever!

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  • author
    Launa Nelson
    Mar 17, 2022
    Great experience!

    Great experience! The mortgage company we used was great and so easy to work with. I would recommend them to anyone who is looking to refinance!

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  • author
    Abdur Rauf
    Mar 17, 2022
    Very simple and straight forward

    Very simple and straight forward. Highly recommend it

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  • author
    Michelle K
    Mar 17, 2022
    Happy with the result.

    I chose one of the companies from Costco mortgage program. I got discounted fee. And the online process is pretty smooth. All the parties in the process work very efficiently. I am very happy with the result.

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  • author
    Sushil Darveshi
    Mar 17, 2022
    Costco Mortgage Program Review

    Lenders associated with Costco mortgage program has very low cost compared to other lenders. However there was variance in closing cost estimate and actual (upwards of 5%) from the lender. Also the closing documents are not sent beforehand for reading / reviewing before closing. Though this is standard practice across different lenders, but I believe lenders associated with Costco mortgage program should be ensured for couple of things 1. Closing cost should not vary more than 1-2% than estimated cost 2. Closing documents should be shared atleast 24 hrs before closing

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  • author
    Dennis Turner
    Mar 16, 2022
    A great mortgage experience

    One of the best mortgage experiences I've had in my 73 years. The referral from Costco was as easy as clicking a box. The lender we selected, Strong Home Mortgage, was excellent. They were highly competent and efficient, and very customer oriented. Our loan officer was superb. He was highly knowledgeable, extremely accommodating and a true professional all around. I highly recommend.

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  • author
    The Wongs
    Mar 15, 2022
    very competative rates

    We received several calls from competitive loan companies. We went with Mutual of Omaha because they called first and offered several options. The rates were good and they beat out our loan from the credit union.

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  • author
    Mark Bradshaw
    Mar 14, 2022
    Great service

    Great service! Closed within 21 days of application. Very good fees and couldn't have been more easy to deal with the lender.

    ...

  • author
    Glenn Fahringer
    Mar 14, 2022
    Everyone involved was extremely…

    Everyone involved was extremely helpful, answering my questions in a polite patient manner.

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  • author
    Sharryl Hamrick
    Mar 14, 2022
    This was our second time using Costco…

    This was our second time using Costco mortgage. Great service, quick response and you can’t beat the price!

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  • author
    K Mackenzie
    Mar 14, 2022
    The mortgage program for Costco Members…

    The mortgage program for Costco Members was fantastic. The process was quick and easy. No surprises or hidden fees! Highly recommend!

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  • author
    Kristine
    Mar 14, 2022
    Box Mortgage (Marc Weaver)

    Box Mortgage and our loan officer Marc Weaver and his team were great to work with. They made the entire process easy and we closed quickly. This was our second refinance with him and I would highly recommend him to others.

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  • author
    Erald Sino
    Mar 14, 2022
    Outstanding experience

    Excellent program. Great rate. Lowest closing costs. I had three other brokers and a bank reviewing the same deal. This was the best overall deal - low (not lowest) rate, lowest cash to close, fast response times, three weeks to close! Amazing. Outstanding

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  • author
    Lauren Jeffrey Del Rosario
    Mar 13, 2022
    Excellent service

    Excellent service

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  • author
    Marilyn P
    Mar 13, 2022
    Never spoke to lender by phone

    Never spoke to lender by phone. Completed paperwork quickly. Escrow person very helpful. Didn’t seem to be cheaper than other lenders.

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  • author
    Deborah Rivero
    Mar 13, 2022
    Easy and Quick

    Easy and quick. Highly recommend

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  • author
    James Weggenman
    Mar 13, 2022
    Very straight forward

    Very straight forward, honest. Everything designed around convenience for customer. I would definitely do it again.

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  • author
    Steven
    Mar 12, 2022
    Super easy to use and saved us…

    Super easy to use and saved us thousands!

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  • author
    Teresa Sadler
    Mar 12, 2022
    No truth in lending with this company

    The company was very slow and kept requesting the same documents over and over. From the beginning the refinance had a stipulation to pay off my truck. This never was changed to my knowledge and I thought the truck was paid off with the loan closing. Apparently this was changed without any communication to me. I just lucked out by calling the company and found that this was not paid but the payment was given to me as cash back. That is not what was supposed to happen. The cash back was for home improvements and had already been spent before I found the truck was not paid. The closing costs were about 3000 more than initial evaluation. There were extra charges to the appraisal for a redo that never occurred. I really feel I was taken advantage of and there was no recourse after I learned the truth. Definitely no truth in lending with this company. Not willing to work with the customer just kept going in the wrong direction. I would have changed loan companies if I had know how this was going to end. Should have changed but so much had been done. I feel I was lied to until the closing was completed and will never use this company again. Feel free to contact me for any clarification. I am still angry.

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  • author
    FAROOQ SHAIK
    Mar 11, 2022
    Darren - BEST LOAN OFFICER Hands Down!

    Darren Critchfield, my loan officer from Strong Home Mortgage was exceptional every step of the way. During my loan process I had multiple roadblocks which were handled seamlessly by my loan officer and I can't thank him enough. We were able to close in less than 4 days after my final approval, all thanks to Darren, he made it happen. I have already recommended him to family and friends and will continue to do so. I am glad I found Darren through Costco Mortgage and a referral. BEST LOAN OFFICER hands down!

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  • author
    Quinn Vissak
    Mar 11, 2022
    Inexpensive and Quality

    Fantastic working with NBKC bank. Happy to get a reduced loan origination fee with Costco.

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  • author
    Martin
    Mar 10, 2022
    Costco Mortgage Program is awesome

    Costco Mortgage Program is awesome. I tried to get a refinance from the mortgage company I had and the fees and expectations regarding documentation and debt to income ratio were unachievable. However, with Costco Mortgage Program I had several lenders to choose from and had them compete for my business. They came through and was able to get a reasonable interest rate. Highly recommended.

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  • author
    Anonymous
    Mar 10, 2022
    Excellent

    Have used this program twice now, once for a refi and once for a new purchase. Extremely happy with the discounted rates and fees. Will never go anywhere else for my mortgage needs.

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  • author
    Yuchen Cai
    Mar 10, 2022
    the underwiring kinda way slow.

    the underwiring kinda way slow.

    ...

  • author
    Sebastian
    Mar 10, 2022
    Excellent Service

    Jennifer Cicotte and her team were excellent from day 1.

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  • author
    Scott
    Mar 10, 2022
    Extra lender accountability and best price

    Having Costco in our corner gave a boost to our lender's attention to customer service. And they did a 5-star job. The Costco Mortgage Program system adds a layer of accountability that has great effect, and since the price and rate was most competitive, it worked very nicely for us.

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  • author
    Lisa Hilsman Bourassa
    Mar 10, 2022
    Fabulous program!

    Fabulous program! I wish I knew about it sooner and would've refinanced earlier. So easy and smooth and very very affordable! In a sea of what feels like it is full of predatory lenders trying to pull one over on unsuspecting people, this is a welcome relief. I felt very safe doing everything online and that my concerns were listened to and addressed promptly. Unbelievable how much the other lenders get away with charging!! We saved close to $10k!! Thank you!! Only 4 stars because of 3 minor reasons: 1) Had to do appraisal since lender didn't input numbers right. 2) Addressing everything ONLY to my husband even though I am the one who handles everything! Feels very sexist! 3) Glitch at the end getting our cash out wire transfer from the title company and I don't think it was handled correctly. They ONLY sent an email without a follow up phone call and the email went to my spam box! Argh! Got handled, but was almost a week late and caused unnecessary stress.

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  • author
    Heather Crosby
    Mar 10, 2022
    Was pleasantly surprised by just how…

    Was pleasantly surprised by just how much being a Costco member saved me on my mortgage costs! Such an easy process!

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  • author
    Julian Weissner
    Mar 09, 2022
    Painless !!

    Painless !!!!

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  • author
    Thomas Hatzidais
    Mar 09, 2022
    Greg

    Greg, and his team were extremely professional and thorough. They walked me through the whole process and made me feel very comfortable.I felt I got to know Greg throughout the process. Unfortunately, not enough people are like him nor do business like him. I can't thank Greg and his team enough. Thank you!

    ...

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