Mutual of Omaha Mortgage Review

ByLance CothernMar. 23, 2021

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In a Nutshell

Mutual of Omaha is a trusted brand founded in 1909. Mutual of Omaha offers a variety of fixed-rate and variable-rate mortgage options with 10, 15, 20, 25, and 30-year terms. As a direct lender, Mutual of Omaha can help you find a mortgage that fits your family’s needs. Borrowers need a minimum credit score of 620 and can check what rates they qualify for without a hard credit pull after speaking with a mortgage professional.

pros

  • Many loan types and terms available
  • Current rates displayed on the website
  • Several contact options available to learn more

cons

  • No option to check a personalized rate online
  • Lender fees and closing costs

Mutual of Omaha at a Glance

Direct lender or marketplace?Direct lender
Loan types:Purchase, refinance
Featured Loans:Purchase, FHA, USDA, VA, jumbo, adjustable rate, refinance, investment property refinance
Repayment terms:10, 15, 20, 25, or 30 years
Minimum Down Payment:       As low as 0% on VA or USDA loans
Minimum Credit Score:  640 or 620 with good debt to income ratio
Suitable for:Comparing several loan types

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Overview

Mutual of Omaha Mortgage is a direct mortgage lender that offers several purchase and refinance mortgage options. Mutual of Omaha has been helping customers since 1909, and can originate mortgages in 46 states - They do not originate mortgage loans in WV, NY, UT, or HI. You can get rate quotes and a consultation with a mortgage professional to find the right mortgage option for you. To do this, you have to fill out a brief questionnaire that takes a minute or 2, at most.

Suitable For?

Mutual of Omaha may be suitable for those unsure of which type of mortgage they need. The company offers several mortgage options and can help you work through which works best for your situation. They have several categories of purchase and refinance loans.

Types of Loans/Products

Mutual of Omaha offers several mortgage loan products for people looking to purchase or refinance a home.

Options include:

  • Purchase and refinance loans: Usually require a down payment of 10% to 20%, but it can be as low as 3%.
  • FHA purchase and refinance loans: Down payments as low as 3.5% and better availability for those with more flexible guidelines.
  • USDA loan: No downpayment for low to moderate-income households purchasing homes in rural areas.
  • Adjustable-rate loan: Rate adjusts after the initial fixed-rate period.
  • Jumbo loan: For loans over the loan maximums of $548,250 or $822,375 (on a per county basis).
  • VA and VA jumbo purchase and refinance loans: No down payment for qualifying veterans.
  • Investment property refinance loan: Refinance rental property mortgages to fit your needs.

The Application Process

You can easily start the mortgage process with Mutual of Omaha Mortgage. First, you provide information about whether you’re purchasing or refinancing a home, the location and estimated value of the property, desired loan amount, estimated FICO score, your military status, name, email address, and phone number. 

Next, a Mutual of Omaha representative will reach out to you. They will provide more information about your mortgage options with the company and the next steps you need to take to move forward, and introduce you to their mobile app or online mortgage portal.

Rates and Fees– The Bare Basics 

The mortgage rates offered by Mutual of Omaha Mortgage vary from day to day and each individual’s situation. Fees on mortgages change based on the loan type you choose. 

Common fees and upfront costs you want to budget for can include:

  • Points: A fee to reduce the mortgage’s interest rate, shown in the form of a percent of the loan amount.
  • Closing costs: Costs associated with taking out a mortgage, including appraisal, prepaid interest, loan origination fees, and more.
  • Down payment: Usually ranges from 0% for VA loans to 20% or more.
  • Private mortgage insurance: For loans with small down payments, this is a fee to protect the mortgage company if you default on your mortgage. It’s usually paid either upfront or monthly.

Repayment Terms

Loan term options include 10, 15, 20, 25, and 30-year mortgages. Adjustable-rate mortgage initial fixed-rate periods can last 5, 7, or 10 years.

Help & Support

If you need support, you have several options include:

  • Email: customerservice@mutualmortgage.com
  • Website contact form

Summary

Mutual of Omaha Mortgage offers competitive rates, and their mortgage professionals can help you find a suitable loan type for your particular situation.

FAQ

Can I view a personalized rate quote online?

No. You provide basic information online. Then, a Mutual of Omaha Mortgage representative will reach out to you to go over your mortgage options.

Does Mutual of Omaha Mortgage have local locations I can visit?

Due to COVID-19 restrictions, only virtual visits are possible.

Does a personalized rate quote require a hard credit pull?

No, you can get a personalized rate quote without a hard credit pull. This prevents possible negative impacts on your credit score.

Does Mutual of Omaha Mortgage offer mortgages in every state?

No, Mutual of Omaha does not currently offer mortgages in New York, West Virginia, Utah, or Hawaii.

Address

Mutual of Omaha Mortgage Headquarters

3131 Camino Del Rio N #1100

San Diego, CA 92108

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Mutual of Omaha customer testimonials

AverageReviews 11
TrustPilot is the world’s most powerful review platform, free and open to all.
Excellent
27%
Great
0%
Average
0%
Poor
0%
Bad
73%
  • author
    Arun
    Apr 05, 2021
    Mutual of Omaha IGNORED Me for Weeks

    I was paired with Mutual of Omaha through Costco's mortgage program. The agent I was assigned to presented me with a very attractive offer for a refinance on my mortgage. After getting my application in, this agent ignored me on many different occasions. He even went on vacation for a week and did not have the decency to inform me, nor pass me onto a colleague who actually had time to work with me. Emails and phone calls were continuously ignored. All of this occurred during the time I was desperately trying to get a rate lock in, but his delays eventually caused me to lock in a higher mortgage rate with a lower lender credit two and a half weeks later. I took my grievances to Costco and Mutual of Omaha, but they decided to do nothing for me other than a mediocre apology and a pathetic $500 refund, even though this horrible experience will end up costing me thousands of dollars over the life of my loan. Mutual of Omaha deserves zero stars or less for the experience I went through. I have no idea to this day why I was ignored... it was as though they were purposefully trying to delay my rate lock so that they didn't have to give me the offer that was originally presented to me. You should be ashamed of yourselves. Do better!

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  • author
    Robert Thomas
    Mar 20, 2021
    This place is a joke I think they have…

    This place is a joke I think they have 3rd graders working for them

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  • author
    SimpleMan SimpleDream
    Jan 05, 2021
    On hold for AN HOUR

    I have been on hold for AN HOUR waiting to ask a question about an incorrect charge on premiums. The automated response of "we are experiencing higher than normal call volumes" does not serve customers and does not excuse poor service.

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  • author
    Kevin
    Jan 04, 2021
    MOH from bad to worse

    Mutual of Omaha Mortgage seriously lacks in customer service. The original process with the loan officer was rocky and communication was lacking on their end. Every time I spoke with the officer and gave explicit instructions, things were obviously missed. I started conducting my business in writing because of this. In addition to having to pay extra to extend the lock (was NOT communicated to me and they were responsible for the delay in their underwriting), the officer messed up the loan amount at the closing table and blamed me (I had written proof he was wrong and he just 'shrugged' it off as a 'whoops'). He conceded and just said "I guess you're just going to give me a bad review". A person purporting to be quality assurance calls me to ask about my experience and I factually told her. The mortgage officer then sends me a nasty gram saying I shouldn't reach out to others to bag on him. Turns out it was some kind of office politics I was in the middle of it...completely unprofessional. Ultimately, I did get my loan closed, but had to pay extra to extend the lock (was their fault) and I got a loan amount less than what I applied for (their fault, admittedly). Once I closed the loan, the customer service became worse. Their loan servicing is absolutely atrocious. I became aware, very quickly, they over estimated my escrow closing needs by double! They then erroneously sent a refund check to my property insurance carrier. Why? Who knows. Property insurance takes weeks to send it back, MOH won't do anything until it's sent back. After months of back and forth they finally figure out they overestimated what I would need to bring to closing by THOUSANDS. They have to run an 'analysis' to refund my money. Takes another MONTH to run this analysis and get the check promising me the check in 15 business days. Takes a month, tell them in the meantime that I haven’t received it. They cancel the check and reissue because it took too long. Receive a check 2 weeks later – assume it is the reissued check. Deposit it….check has a stop pay on it and my bank charges me a fee. Nope, it was the original check….call MOH to find out what is going on, they refuse to reimburse me for any expenses and say their new check was reissued AFTER I called them regarding my cancelled check being deposited….so, clearly they messed up again. Every time I speak with them, the customer service representatives don’t have any ability, knowledge, or autonomy to do anything to help me. I speak with the manager and they just shrug me off. It is a constant and consistent battle every single time. I am told, now 7 months after loan closing and them holding my thousands of dollars in escrow, that my check is on the way….will see. I will go out of my way to tell people to steer clear of MOH….the closing was horrible, I had to pay hundreds in extra expenses, they cost me more money outside of the loan, they have horrible communication, don’t want to make anything right, are more worried about their commissions and internal politics, and have held onto my money for longer than should be legal. Absolutely disgusted at the time wasted and money spent on this organization. Should have just gone to a competitor.

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  • author
    ComRev
    Jan 02, 2021
    Poor product, customer service & response

    We had two term life policies with Mutual of Omaha (Colorado Springs Agent) for many years. After meeting with him on a review of our policies he recommended we convert them to what he represented was a whole life policy with long term care, with a fixed premium and no expiration. After several months we discovered our policies were Universal Life Policies with a critical care rider, which could expire at age 85. Additionally the premiums were not guaranteed. This was not what we requested nor what was represented. Due to the misrepresentations and minimizing of the issues, we contacted and met with our agent. He initially argued but then said he understood and acknowledged the policy was not a whole life and long term care that we had requested. He said these were products and he did not know everything about them. He said he understood our concerns and forwarded our complaint on to Mutual of Omaha main office. Their response was initially extremely poor. We did not receive any acknowledgement of the complaint, there was no investigation done and no one called us. Months went by as we tried to get answers. Mutual promised return calls which we never received. Finally after persistence and discussions with numerous people, the entire amount of premiums paid, totaling several thousand dollars were refunded and one term life insurance policy was reinstated. This process took over a year! After loosing all confidence and trust in Mutual of Omaha, we pursued and obtained another term life policy with another insurance company. We then began the process to cancel the existing term life policy with Mutual of Omaha. This was also problematic. We were told different things by different representatives about the process to cancel and to obtain a refund of the month premium. This took two months when initially they said ten days. We write this review in order to hopefully help others from getting into the same situation as we experienced. We would suggest anyone purchasing a policy, especially Mutual of Omaha’s Universal Life with a critical care writer, have it reviewed by another insurance agent or attorney. We would never recommend Mutual of Omaha.

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