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Quicken Loans Review

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Reviews 18,882

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Ashley Eneriz
Ashley Eneriz
Jan. 21, 20214 min read

Quicken Loans summary

Having helped over 2 million families finance their homes, Quicken Loans is America’s largest mortgage lender. Quicken has a brick and mortgage stability with all of the online perks — 98% of the lender’s home loans are originated through its Rocket Mortgage digital platform. With Rocket Mortgage by Quicken Loans, you can start your mortgage application and lock in a rate just by answering a few basic questions about your goals.

Pros

  • Ranked #1 in customer satisfaction by J.D Power
  • A range of terms and loan types
  • Easy online application process

Cons

  • No HELOCs or home equity loans
  • 620 minimum credit score for most loans

Quicken Loans at a Glance 


Direct lender or marketplace?

Direct

Loan types: Purchase, refinance
Featured Loan:     Conventional, jumbo, FHA, VA
Repayment terms: 

8-30 years, 5/1 or 7/1 ARM

Minimum Down Payment: 3% for conventional
Minimum Credit Score:     620+ for most loans
Suitable for:  Flexible borrowing options and repayment terms

Quicken Loans Quicken Loans View Rates

Overview

Quicken offers a wide selection of loans for purchase or refinance. These include conventional, FHA and VA loans, as well as its unique YOURgage flexible loan option (more on that below).

For those anxious about buying or refinancing a home, Quicken Loans makes the experience easier and customized to your needs. Quicken has loans to suit all kinds of specific situations, such as low credit, low-equity refinancing, and very large loan amounts. 

Borrowers can quickly see how much of a home loan they qualify for before they start the search, or if they feel uncomfortable online, they can also connect with a Home Loan expert on the phone. 

For 11 years in a row, Quicken Loans has been ranked #1 in customer satisfaction by J.D Power.

Suitable For?

Quicken Loans is a good choice for many borrowers, including those securing a conventional home loan and those using VA or FHA loans to fund their purchase. Along with traditional loans, Quicken Loans also has a mortgage program called YOURgage which offers borrowers fixed rates between 8and 29 years. 

Types of Loans/Products

Whether you are purchasing a home or refinancing your dream home, Quicken Loans has several loan options available. 

Popular purchase options include:

  • Adjustable-Rate Mortgage (ARM): Choose a conforming rate with as little as 5% down. 
  • FHA Loan: Borrowers can secure a 15-,25-, or 30-year FHA loan with as little as 3.5% and a 580 FICO score. To qualify, individuals must also have funds to cover the upfront mortgage insurance premium and a debt-to-income level lower than 50% and 2-6% for closing costs. 
  • 15-or 30-Year Fixed Loan: Both loans require a minimum 620 credit score, 3% down payment, a debt-to-income level lower than 50% and 2-6% for closing costs. 
  • YOURgage: YOURgage is available for any buyer who meets the financial requirements. This customized loan requires a minimum 620 credit score, 3% down payment, a debt-to-income level lower than 50% and 2-6% for closing costs. 
  • Jumbo Loan: For home loans from $548,250 to $2,000,000, borrowers can opt for a jumbo loan. To qualify, borrowers must put at least 20% down. 
  • VA Loans: This is a no-down-payment loan for qualified veterans, service members and their spouses. The minimum FICO score to qualify is 620 and a debt-to-income level lower than 60%. 


Refinance options include:

  • Conventional Refinance
  • Cashout Refinance
  • FHA Streamline: If you already have an FHA loan and want to refinance, Quicken Loans makes the process easy to lock-in a better rate.

The Application Process

The application process for a new home loan or home refinance is quick and easy. Interested borrowers can start the application process to see the rate and loan terms they would qualify for without having to commit if they change their mind. 

Here’s what to expect from the application process:

  • Enter basic info: Share with Quicken Loans your desired loan type, home type, credit profile, zip code, home or refinance financial information, personal information and job and home history. 
  • Expect a soft credit pull: After you enter all of your information, Quicken Loans will do a soft credit pull to show you what type of rates and loans you prequalify for. 
  • Choose your loan: If you are ready to choose your purchase or refinance loan, you will then be able to upload all of your financial documents and work with an underwriter to complete the loan. You will also be able to contact the individual working on your loan via phone or email if you have any questions. 

Rates and Fees

Home loans can include many fees. These fees are typical for every lender, not just for Quicken Loans. Here are a few fees to expect:

  • Downpayment: A VA loan requires 0% down, but other loans require at least 3-3.5% down. 
  • Appraisal and Home Inspection Costs: These are both important to have during the home buying process and will typically cost an additional $800-$1,000, depending on your area. 
  • Closing costs: Expect to pay 2-6% of your home’s value as closing costs. 
  • Private Mortgage Insurance (PMI): For loans with less than a 20% downpayment, borrowers will have to pay an additional .05%-1% of their home value for PMI each year. 


Quicken Loans Quicken Loans View Rates

Help & Support

Quicken Loans contact page offers many options to get in touch with customer service, including Spanish-speaking support and out of country support. The two most popular forms of support include:

Online Chat available:

  • Monday – Friday, 7:00 AM – 12:00 midnight ET
  • Saturday – Sunday, 9:00 AM– 12:00 midnight ET


Call 1-(800) 251-9080 during the following hours:

  • Monday – Friday, 8:00 AM – 10:00 PM ET
  • Saturday, 9:00 AM – 8:00 PM ET
  • Sunday, 10:00 AM– 7:00 PMET

FAQ

What’s The Difference Between Being Prequalified And Preapproved?

While lenders might use these terms interchangeably, they mean two different things. In a typical prequalification, a lender may or may not pull your credit to get an idea of what loans you qualify for. In a proper pre approval, a lender will pull your credit. They’ll also ask you for documentation like bank statements, pay stubs and W-2s so they know exactly what the top end of your budget would be based on an assumed interest rate. 

How Long Should I Own My Home Before Refinancing?

In most cases, you'll need to be in your current home for at least a year before getting a significant financial benefit from refinancing.

How Long Does It Take to Close on a House?

The time it takes to close on a house, and get your mortgage loan application approved, usually runs anywhere from 30 – 50 days. Signing the paperwork on closing day can take up to an hour or more depending on whether there are any problems. A problem-free closing day, though, can last less than an hour.

Address 

Quicken Loans has several offices in popular cities, including:

Detroit: 

1050 Woodward Ave., 

Detroit, MI 48226

Phoenix:

1 North Central Avenue,

 Phoenix, AZ 85004 

Cleveland: 

100 Public Square, 

Cleveland, OH 44113-2208 

Charlotte: 

6135 Park South Drive Suite 200,

 Charlotte, NC 28210

Quicken Loans Quicken Loans View Rates

Summary

If you want to purchase or refinance your home with the convenience of online tech while still having easy access to a real human, Quicken Loans offers both. They will hold your hand through the process and are upfront about fees and rates every step of the way. 

Methodology

This review was completed with the use of Quicken Loans website, as well as third-party review sites such as TrustPilot. 

Ashley Eneriz
Written byAshley Eneriz

Ashley Eneriz is a financial writer who has been published on Credible, GOBankingRates, MoneyCrashers, Huffington Post, Business Insider Australia, Life Hacker, Fidelity, CBS News, and MSN Money. She also writes children's books.

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Trustpilot reviews

See what some costumers are saying about Quicken Loans
Quicken Loans
ExcellentReviews 18,882
on
Excellent
85%
Great
9%
Average
2%
Poor
1%
Bad
3%
  • author
    Paco
    a day ago
    Quite impressed with the…

    Quite impressed with the professionalism and expertise and knowledge of the men and women involved with Rocket mortgage.

    ...

  • author
    Bernard Bembry
    a day ago
    Everyone was helpful and kind during…

    Everyone was helpful and kind during the entire process.

    ...

  • author
    BARBARA BEMIS
    a day ago
    Clear and useful information.

    Clear and useful information.

    ...

  • author
    LORI MALEY
    a day ago
    AJ did an excellent job from the start…

    AJ did an excellent job from the start to the finish of the process. A+

    ...

  • author
    DAVOEPLC
    a day ago
    Too costly

    Overall the process is straight forward, but Rocket Mortgage is way more costly. You can find more cost effective company to handle your business. I learnt a little too late.

    ...

  • author
    Karen Briefer-Gose
    2 days ago
    So easy!

    Rocket Mortgage made it easy for me to convert from a 30 year to a 15 year mortgage. Went over all the numbers, the pros and cons. And the process was super simple.

    ...

  • author
    James MacArthur
    2 days ago
    The entire process from start to finish…

    The entire process from start to finish was a very pleasant experience! Everyone that we communicated with through the process were kind, courteous, informative, polite, and professional.

    ...

  • author
    PATRICIA SCOTT
    2 days ago
    They where excellent group of people to…

    They where excellent group of people to work with. We are 75 years old and I have never had a more outstanding group of people working with us on such a very important deal. They were courteous, friendly,caring,polite,and very joyful which is something you don't seem to find in this world anymore. I was very thick headed at times and they where so patient. I would not have my mortgage with any other company. I hope they keep all their MORALS through other situations for that is what gets you further in life.

    ...

  • author
    RICHARD REYNOLDS
    2 days ago
    I have used Quicken Loans (Rocket…

    I have used Quicken Loans (Rocket Mortgage) numerous times over the years and have been 100% satisfied each time. Ashley Wakeley, my financial advisor, was very professional and even walked me through e-signing my loan documents. Two thumbs up to Ashley and the Rocket Mortgage TEAM. Great organization and I would highly recommend Rocket Mortgage to anyone wanting to re-fi their existing mortgage.

    ...

  • author
    HOWARD BOGGAN
    2 days ago
    Everything went very smooth

    Everything went very smooth. Stayed in contact with what is next step. Very helpful.

    ...

  • author
    Gary Denny
    3 days ago
    Gary Denney

    I do really appreciate everything you all are doing to help the world thinks

    ...

  • author
    WALTER CREAMER II
    4 days ago
    All my mortgages are through rocket

    All my mortgages are through rocket. Excellent treatment on each

    ...

  • author
    ALBERTA HENRY-ANDERSON
    Dec 04, 2021
    My experience was pleasant & both…

    My experience was pleasant & both husband & I are satisfied. Thank You All!!!

    ...

  • author
    KATHRYN POWLES
    Dec 04, 2021
    I was very.with my mortgage

    I was very.with my mortgage. But I wish someone would help me to get my payment taken out of my bank acct Automatically I give 5 stars to Rocket morgage

    ...

  • author
    WILLIAM HOWE
    Dec 03, 2021
    David Pryor

    David Pryor, Jason and Lauren all excellent Made things as easy as possible Give them a raise

    ...

  • author
    LUCILLE FRICK
    Dec 03, 2021
    Process was very easy

    Process was very easy. Everyone was kind and helpful, from the beginning application, to the notary who came to finalize the deal. Could not ask for a better experience!!!

    ...

  • author
    CASSANDRA VAUGHN
    Dec 02, 2021
    I very pleased with how long it took…

    I very pleased with how long it took to refinance. The only thing I see is the amount of fees they charge where all other companies are waiving fees. Other then that I love working with Rocket mortgage. I will use them again and refer all my family members.

    ...

  • author
    KEVIN MARINELLI
    Dec 02, 2021
    At times the Rocket Mortgage team was…

    At times the Rocket Mortgage team was not sufficiently responsive. The checks I needed to send to creditors after refinancing were confusing to sort out. The checks were issued to the parent companies of my creditors, so it was difficult to identify where some of the checks needed to be mailed to. Overall, Tyler, my primary contact at Rocket Mortgage was excellent to deal with.

    ...

  • author
    KEVIN HOLLINGTON
    Dec 02, 2021
    This was my first time using Rocket…

    This was my first time using Rocket mortgage, and it was very easy and painless ordeal.

    ...

  • author
    STANLEY SLONKA
    Dec 02, 2021
    Support help was excellent

    Support help was excellent. When I got to the right decision maker all was resolved. My primamry banker was weak as compared to Dan Rice who handled my initial mortgage. He made false promises and in the end threw up his hands and basically sia it is what it is. I have multiple emails where promises were made and then renegged. I am pleased to still be a Rocket mortgage holder but would never deal with this banker again...ever

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  • author
    DIERRA B.
    Dec 01, 2021
    My time with the Rocket agents was…

    My time with the Rocket agents was short and sweet! They made the home buying process so easy, accommodating and straight forward for a first time homeowner. I would recommend Rocket to anyone who’s considering purchasing a home.

    ...

  • author
    ROBERT BRUBAKER
    Dec 01, 2021
    We made a decision to refinance our…

    We made a decision to refinance our house. Our experience with Quicken Loans (Rocket Mortgage) was fantastic! Everything went smoothly. Everyone at Rocket was knowledgeable, courteous, helpful and efficient. Their step-by-step process was easy to understand and their website was simple to navigate. I highly recommend Rocket to anyone taking out a new loan or refinancing an existing loan.

    ...

  • author
    Betty in MN
    Dec 01, 2021
    The process was fast

    The process was fast. Staff were responsive. There were just a few hiccups a few days before closing but they were worked out.

    ...

  • author
    TERESA BROWN
    Dec 01, 2021
    The process was absolutely easy.

    The process was absolutely easy. Everything went according to plan.

    ...

  • author
    Customer
    Dec 01, 2021
    comm was not great....

    comm was not great..... dates were not as advertised...... lost things that were sent. could have been 5 star, but fell short

    ...

  • author
    RICHARD TAFT
    Nov 30, 2021
    A great team that works for you in…

    A great team that works for you in finding the best solution. The team was very fast professional.

    ...

  • author
    MICHAEL F
    Nov 30, 2021
    Outstanding service

    The loan process went better than I expected, every step was completely explained and they kept me informed of the progress every step of the way. I will absolutely use them again if needed.

    ...

  • author
    A pleased customer
    Nov 30, 2021
    Great experience

    Great experience. Appreciate the patience as this was a new experience for me. All of it done from the comfort of my home. Thank you!

    ...

  • author
    Eric
    Nov 30, 2021
    Honest assistance in choosing the right plan for me.

    My agent was willing to entertain a few options, knowing the whole time what worked for me. She still tweaked numbers and buy down options, but knew what my best bet was after a quick conversation and review of my must-haves. I'm paying off this house 12 years sooner and saving a luxury car's worth of interest

    ...

  • author
    JENNIFER GROSS
    Nov 30, 2021
    Very knowledgeable staff

    Very knowledgeable staff, professional, friendly, and patient. Thank you for a great experience.

    ...

  • author
    Alaskadreamer
    Nov 30, 2021
    The people were great to work with and…

    The people were great to work with and the process was easy.

    ...

  • author
    Brad Smith
    Nov 30, 2021
    Rocket Mortgage was Great to Work With

    Rocket Mortgage was great to work with. Had no idea a refiance could go so smoothly. Everyone I talked to was polite, professional, respectful and basically delightful to talk to.

    ...

  • author
    CATHERINE HANSBAUER
    Nov 29, 2021
    The closer was interested in one thing

    The closer was interested in one thing, getting out the door. In the electronic signing we were not fast enough so he kept reaching over and hitting signature and next to move it along. I felt he was rude and pushy. We have used rocket for several closings and had excellent service. This one not so much. Might cause me to think of competitors if we do this again. One more thing is we asked him to insure want we were signing was to insure we get paper billing as we do not do paperless and this appears still not accomplished meaning we have to call again.

    ...

  • author
    CARL HOLMES
    Nov 29, 2021
    Quicken Loans folks were easy to work…

    Quicken Loans folks were easy to work with and everything came into place on time and with no surprises.

    ...

  • author
    DEBORAH RAMOS
    Nov 29, 2021
    Have used Quicken Loans many times for…

    Have used Quicken Loans many times for my financing needs. Have always had great service, very helpful Customer Service and quick turn around.

    ...

  • author
    WILLIAM MAY
    Nov 28, 2021
    The people that I have met during my…

    The people that I have met during my refinance of my home, everyone that I worked with was very polite and helpful. They are a team of people who enjoy there job and helping their customers. Thank you to everyone I came in contact with.

    ...

  • author
    Robert
    Nov 27, 2021
    Eddie was a true professional

    Eddie was a true professional. Very knowledgeable and easy to talk to. The entire refinance took less than one week !

    ...

  • author
    ANDREW
    Nov 27, 2021
    WHEN I REFIED MY HOME

    WHEN I REFIED MY HOME, I WANTED TO TAKE SOME MONEY OUT OF THE EQUITY.. I WAS GIVEN A 2.75 MORTGAGE.. I WAS APPROACYHED BY ANOTHER COMPANY FOR AN EVEN BETTER PERCENTAGE 2.50. THE MONEY WAS NEEDED FOR REPAIRS TO THE ROOF... ANYHOW, I HAVE TO WAIT FOR A YEAR, BEFORE REFYING AGAIN... YES, MY CREDIT SCORES WERE TERRIBLE AND REPROVING... I WAS ALMOST DIVORCED, LIVING IN ANOTHER STATE, ALTHOUGH, LATE, THE MORTGAGE WAS STILL PAID. I HATE THE FACT THAT I WASNT ABLE TO GET THE MONEY...BECAUSE I WAS BEING A LOYAL CUSTOMER

    ...

  • author
    PAMELA DALTON
    Nov 27, 2021
    I felt it was a better experience than…

    I felt it was a better experience than my last purchase. Not as many hoop jumping but then realized it was the type of loan we were getting. Over all it was a pleasant experience but need to improve on person to person communication over the telephone when questions come up. There were no return phone calls . Tried calling a representative to ask questions and no one was available to answer my questions. I was relying on my realtor and trusting her that everything was gonna be okay. Emails are okay but it’s important to make the experience more personal. Concentrate more on the customers needs with the loan they are getting. There is definitely room for improvements.

    ...

  • author
    ceo von
    Nov 27, 2021
    I’m here wje Eid did she he she en

    I’m here wje Eid did she he she en

    ...

  • author
    MARK BEATTY
    Nov 26, 2021
    Very pleased with the service.

    Very pleased with the service.

    ...

  • author
    ROBERT SMITH
    Nov 26, 2021
    Refinancing Ease

    The refinancing process was handled efficiently and thoroughly by Rocket Mortgage. The agent working with us was very helpful.

    ...

  • author
    JERRY GREEN
    Nov 26, 2021
    Excellent experience working with all…

    Excellent experience working with all the staff that I worked with..... Thank you very much.

    ...

  • author
    Larry Hay
    Nov 26, 2021
    I was completely satisfied with the…Rocket Mortgage Team.

    I was completely satisfied with the service you gave. you made my refinancing one of the easiest I have ever done. All of your staff were friendly and helpful and wanted to make sure I was happy. I would definitely recommend you to anyone looking to refinance their home. Thank you.

    ...

  • author
    LANCE FORD
    Nov 26, 2021
    Kinda good

    The Experience overall was good I just had a problem with there was quite a few mistakes made by the same team member that pushed my refinance back a lot almost to the point where I almost could not get it that was a little upsetting other than that rocket mortgage has been great

    ...

  • author
    Pete Pirouz
    Nov 25, 2021
    The refinancing was easy

    The refinancing was easy, quick and very satisfactory!

    ...

  • author
    JASON MCILWAINE
    Nov 25, 2021
    Everything went smoothly and was there…

    Everything went smoothly and was there for any questions I had. Friendly staff and went by quickly, would definitely use again and recommend them!

    ...

  • author
    RAYFORD
    Nov 25, 2021
    My experience obtaining my mortgage was…

    My experience obtaining my mortgage was excellent. Everyone I encountered was very professional, patient and helpful.

    ...

  • author
    MARK LECLAIR
    Nov 25, 2021
    When we finally got on track with…

    When we finally got on track with Quicken Loans everything went well.

    ...

  • author
    SHARON KLEIN
    Nov 25, 2021
    Everyone was so helpful and patient and…

    Everyone was so helpful and patient and kind! And the refinancing was so efficient and quick! I have nothing but good things to say about my refinance experience with Rocket mortgage!!

    ...

  • author
    WILLIAM JAMES
    Nov 25, 2021
    I appreciate your rapid work on this…

    I appreciate your rapid work on this loan. Your company were fantastic.

    ...

  • author
    CECILIA BOLAINEZ
    Nov 25, 2021
    it was very nice and fast closings

    it was very nice and fast closings

    ...

  • author
    ROBERT SAVAGE JR
    Nov 24, 2021
    Friendly people would recommend to…

    Friendly people would recommend to friends and family. Took a little longer then I expected but not Rocket mortgage fault.

    ...

  • author
    CAROL GILMORE
    Nov 24, 2021
    Fast efficient

    Fast efficient and was kept in them loop throughout. Took less than a month to close.

    ...

  • author
    Bamby Madson
    Nov 24, 2021
    I never thought I would use an online…

    I never thought I would use an online mortgage company but sooooo glad I did! Honestly the easiest mortgage I ever applied for. Everything was done over the web site and the people that work there are amazing! Don’t even hesitate just call. It was almost too easy and I now have the house I wanted.

    ...

  • author
    NATHAN EFTHIMIADIS
    Nov 24, 2021
    Everyone who helped me complete my loan…

    Everyone who helped me complete my loan and buy our house was super helpful and prompt!

    ...

  • author
    Donna Winslow
    Nov 24, 2021
    all was very good and ran so smooth

    all was very good and ran so smooth. thanks

    ...

  • author
    EDWARD CONNER
    Nov 24, 2021
    We were exposed to a MB (mortgage…

    We were exposed to a MB (mortgage banker) up front who represented your company and explained in clarity your program. From that point forward he was our "handler". The actual loan process took months to finalize which represented long periods of silence and wondering on our part as to where we were in the overall process. After these months passed and the results of the necessary appraisal finally rolled in it was pretty much back on schedule. I can't blame your company for this as the appraisal function was out of your hands.....that would be the VA I hold responsible in this matter. Other than the long periods taken in all this, it's all over and done with all for the better as our property in the interim has shot up in value considerably while enabling us to procure more monies per equity value on your behalf. Thank you once again for working with us as time was on our side in this whole process. We'll be doing more in the near future with you let's hope. Sincerely, Edward and Laura Conner

    ...

  • author
    ELIZABETH LUBERTO
    Nov 24, 2021
    Knowledgeable and engaged team

    Knowledgeable and engaged team

    ...

  • author
    CHARLES CIRAULO
    Nov 24, 2021
    Moe Harb is an asset to Rocket…

    Moe Harb is a true asset to Rocket Mortgage! The company is fortunate to have Moe onboard. Moe is professional, knowledgeable, caring and then some! Thank you Moe!

    ...

  • author
    GAYLE POWELL
    Nov 24, 2021
    Everything went smoothly and had no…

    Everything went smoothly and had no problems except paying the loans off - could not take the checks to the bank and had to mail them. They have still not gone thru to clear my accounts. Everyone I talked to was friendly and acknowledgeable and had answers to all my questions.

    ...

  • author
    MT
    Nov 24, 2021
    Positive but not personal

    The experience was seamless and overall it was a positive experience, however I felt slighted by the original mortgage specialist we talked to. She made it seem like she would be in contact throughout and we never heard from her after the first papers were signed.

    ...

  • author
    RUBEN HUERTA
    Nov 24, 2021
    Brian was very helpful

    Brian was very helpful. Made the process early. I would highly recommend him

    ...

  • author
    BRIAN KEITH
    Nov 24, 2021
    Quick and reliable

    Quick, easy and non stressful mortgage refinance. Prior to using Rocket Mortgage, my current lender took so much time for the refi that my rate lock expired. Called Rocket Mortgage the next day and went from approval to closing in 4 weeks. Would highly recommend them to anyone looking for a quick mortgage process.

    ...

  • author
    JOHN BLECHINGER
    Nov 24, 2021
    My friend received a text from rocket…

    My friend received a text from rocket mortgage and we figured what do I have to lose but try, we’ll once I got started it was a dream to do and it was very easy and Phillip worked with me the whole time from start to finish and I was glad I did because my life is so much easier and I’m not stressing anymore. I would recommend anyone to use rocket mortgage to refinance.

    ...

  • author
    STEWART CHAVEZ
    Nov 24, 2021
    Amazing staff knowledgeable friendly…

    Amazing staff knowledgeable friendly and quick at helping then client. Thank you all for making this new adventure exciting; we could not not be happier. Thank You Thank You

    ...

  • author
    gayle
    Nov 23, 2021
    Rocket/Quicken just completed closing…

    Rocket/Quicken just completed closing on my re-fi for home. The staff were very efficient, responsive to my requests and need for information, and it was most pleasant mortgage transaction I have experienced.

    ...

  • author
    mrs Craig R Henry
    Nov 23, 2021
    Great Experience

    Everyone was friendly, helpful, experienced, knowledgeable. Altogether a good experience.

    ...

  • author
    JANET JOHNSON
    Nov 23, 2021
    ROCKET MORTGAGE GOT MY LOAN INTO…

    ROCKET MORTGAGE GOT MY LOAN INTO PLACE,THEY MADE SURE THAT I WOULD BE OK!!!!THEY WORK TOGETHER TO MAKE SURE EVERYTHING IS CORRECT,THAT'S OK!!!!!I WOULD TRUST THIS COMPANY AND REFER ANYONE THAT IS LOOKING FOR A HOME TO CONTACT THEM FIRST!!!!I'AM VERY HAPPY WITH THE PROCESS AND YOU WILL BE TOO!!!THANK YOU ROCKET MORTGAGE AND TO EVERYONE THAT WORKED TO MAKE IT ALL HAPPEN!!!!!!

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  • author
    BS
    Nov 23, 2021
    Only motrgage…

    When there was'nt any other motrgage co. that would refi me Rocket would.

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  • author
    Lisa Wilson
    Nov 23, 2021
    Very positive experience!

    Very positive experience!

    ...

  • author
    Pam Kompier
    Nov 23, 2021
    Was a very easy process to refi.

    Was a very easy process to refi.

    ...

  • author
    PATRICIA S MELTON
    Nov 23, 2021
    I can't say enough wonderful things…

    I can't say enough wonderful things about Quicken Loans. The people are great, the the customer service is second to none, and we couldn't be happier. Thanks Everyone, we appreciate your help.

    ...

  • author
    BRIDGET ORAM
    Nov 22, 2021
    I called ROcket after 7 frustrating…

    I called ROcket after 7 frustrating months of trying to refinance with Wells Fargo, my bank! I couldn't take anymore of the endless requests from them and never closing. Rocket was a miracle, they were so clear and easy to work with. I always had information and knew what was happening with my loan. THey wre able to close my refinance in just over 30 days. I totally regret not going to Rocket from day one.

    ...

  • author
    JONATHAN STOKES
    Nov 22, 2021
    Very professional and the process was…

    Very professional and the process was flawlessly executed.

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  • author
    KIMBERLY SHEPHERD
    Nov 22, 2021
    Fantastic, super easy process

    The whole refinance process was so easy! Each person we worked with was incredibly helpful, knowledgeable and kind. I will definitely use Rocket Mortgage again in the future.

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  • author
    Francie Shugars
    Nov 22, 2021
    It was a very easy process from start…

    It was a very easy process from start to finish. My loan officer was very knowledgeable and helped me throughout the process. I was able to refinance my home within 30 days. Rock Mortgage worked with my hours to close. Thank you so much!

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  • author
    DIONNE MORGAN
    Nov 22, 2021
    Sean was the best!

    Sean was the best!

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  • author
    DAVE
    Nov 22, 2021
    Fast and easy.

    Fast and easy.

    ...

  • author
    JOHN CHOYCE JR
    Nov 22, 2021
    The process was easy

    The process was easy, very informative. I thoroughly appreciated being able to speak with representatives every step of the way.

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  • author
    Shay
    Nov 21, 2021
    smooth transactions...Angelo was great…

    smooth transactions...Angelo was great and very helpful!

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  • author
    PEGGY REYNOLDS
    Nov 20, 2021
    Everything was easy to do

    Everything was easy to do. Very well organized

    ...

  • author
    Roy Vonalmen
    Nov 20, 2021
    Not happy with the at all with the FHA…

    Not happy with the at all with the FHA loan i was put into. Now i have to pay mortgage insurance? When I told the loan officer up front, i was eligible for a VA loan ? With the FHA loan they raked me over the coals for documents etc. Ill be waiting for a response.

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  • author
    meg bjordammen
    Nov 20, 2021
    These people are morons.

    These people are morons. The person you mentioned is the “chief moron “ . If she could not review the situation and see clearly the incompetence of the underwriting staff, then I continue to give you a one star. The whole situation was absolutely incredulous. What a horrible waste of time dealing with ignorant, unqualified people.

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  • author
    Susan Strey Selvidge
    Nov 21, 2021
    Our loan process with Rocket Mortgage…

    Our loan process with Rocket Mortgage could not have been easier! I was all prepared w/ copies of bills that we were paying off and, I didn’t even need to do that!! They found and had everything figured out before we could barely turn around! It was amazing and wonderful! Everyone was very nice and always spoke with us -not at us!! VERY helpful!! The company really is true to their name! I’ve never had a mortgage experience that I could could actually say I enjoyed before! I feel like I’ve told everybody that would listen!

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  • author
    JAY
    Nov 19, 2021
    Mortgage part was really good

    Mortgage part was really good, fair, fast, friendly. Funds disbursement was not good. Amrock couldn't get my address correct. Kept leaving out my unit number. Finally I had to to to UPS myself to find and pick up envelope.

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  • author
    HENRY ROBERTS
    Nov 19, 2021
    i was very please with the team

    i was very please with the team

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  • author
    JULIA NEWBY
    Nov 19, 2021
    Very easy process…awesome experience!!

    Very easy process…awesome experience!!

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  • author
    Matthew
    Nov 19, 2021
    Great experience

    Great experience. Second time I have worked with Rocket Mortgage. Always easy and stress free. Thank you.

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  • author
    STEPHEN BANKS
    Nov 19, 2021
    Helpful and patient in explaining each…

    Helpful and patient in explaining each step.

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  • author
    CHRISTINA CYR
    Nov 19, 2021
    Rocket mortgage was great

    Rocket mortgage was great. They were always there to help you get through everything and explain. If you called them they got right back to you. Joe was awesome. Always right on top of everything.

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  • author
    WANDA LEWIS
    Nov 19, 2021
    This was a very quick and easy loan

    This was a very quick and easy loan. Kyle was very friendly up on everything I ask him about. I was very surprised about how fast this was. I will recommend Rocket to my friends. Thank you Wanda Lewis for

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  • author
    Matthew Krueger
    Nov 18, 2021
    Truly "Engineered to Amaze."

    Already having my mortgage with Rocket Mortgage, I finally picked up and spoke to an agent calling me about a better rate. Already having a low interest rate, I thought it would be a waste of time, and I communicated that with the agent. They are truly engineered to amaze! Received an even better rate and provided options for me to pay it off even earlier. Thank you! A customer for 10+ years and NEVER a negative experience with them.

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  • author
    MICHAEL GIORDANO
    Nov 18, 2021
    Thorough and Professional from time of…

    Thorough and Professional from time of first contact through to settlement! We are return customers.

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  • author
    Dennis Radz
    Nov 18, 2021
    Delivered with quickness

    Delivered with quickness, questions answered quickly, and easy to do. The commercials are spot on.

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  • author
    GARY
    Nov 18, 2021
    Worked well...no problems

    Worked well...no problems

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  • author
    YASMIN BROWN
    Nov 18, 2021
    It was absolutely outstanding

    It was absolutely outstanding! Great service, and the rep was so accommodating!

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  • author
    GREG SUNDBERG
    Nov 18, 2021
    Outstanding Job by rocket mortgage…

    Outstanding Job by rocket mortgage 😊👍very happy

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  • author
    PAUL LEATHERS
    Nov 18, 2021
    Everyone was very helpful

    Everyone was very helpful, Very nice to work with.

    ...

  • author
    VICTOR FUENTES
    Nov 18, 2021
    The service was professional

    The service was professional, knowledgeable, and fast!

    ...

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