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Quicken Loans Review

ByNadav ShemerJun. 07, 2020

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In a Nutshell

Quicken Loans is America’s largest mortgage lender, having closed nearly $145 billion in mortgages in 2019. According to Quicken, 98% of all home loans originated go through its Rocket Mortgage digital platform. With Rocket Mortgage by Quicken Loans, you can start your mortgage application and lock in a rate just by answering a few basic questions about your goals.

pros

  • Wide range of loan options
  • 'YOURgage’ program with flexible loan terms
  • Quick, streamlined digital application

cons

  • Not necessarily the lowest rates
  • Lack of attention you otherwise get with small lenders
  • No home equity loans

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Quicken Loans at a Glance 


Direct lender or marketplace?

Direct

Loan types: Purchase, refinance
Featured Loan:     Conventional, jumbo, FHA, VA and USDA
Repayment terms: 

8-30 years, 5/1 or 7/1 ARM

Minimum Down Payment: 3% for conventional
Minimum Credit Score:     620+ for most loans
Best for:  Flexible borrowing options and repayment terms


Overview

Quicken offers a very wide selection of loans for purchase or refinance. These include conventional, FHA, VA, and USDA loans, as well as its unique YOURgage flexible loan option (more on that below). It has loans to suit all kinds of specific situations, such as low credit, low-equity refinancing, and very large loan amounts. With such a wide range of loan options, it can be difficult to find the best loan for your needs. However, Quicken has it all sorted out: its cutting-edge Rocket Mortgage technology helps guide you to the best loan product and complete the loan approval process quickly. 

Best For?

Given the wide range of loan options, it’s fair to say Quicken Loans is suitable for a wide range of borrowers. In particular, it’s great for anyone wanting to customize their loan. That’s thanks to the YOURgage loan program, which lets you choose a loan term from 8-29 years, giving you full control over the size of your monthly payments. 

Types of Loans/Products

Quicken offers a range of conventional and government-backed loans. With many of these loan types, it offers a choice between fixed or adjustable rates and traditional (15-30-year) or flexible (8-29-year) repayment terms. Quicken offers loans on primary, secondary, and investment properties.

Here’s the full breakdown of purchase options:

  • Conforming loans, with minimum 20% down payment without private mortgage insurance or minimum 3% down payment with PMI.

  • Jumbo loan, with loan amounts as high as $3 million.

  • FHA, VA, and USDA loans, according to the usual rules.

  • YOURgage program, with flexible repayment terms and fixed rate.

  • And here are the refinance options:
  • Conventional refinance Cash-out refinance
  • FHA streamline refinance
  • HARP refinance, as part of government’s HARP program for in-distress mortgage holders



The Application Process

Quicken is proud of its proprietary application process, and rightly so, given how simple and quick it is to use. While traditional lenders hit you with one application all at once, Quicken breaks the process down into bite-sized steps, making it easier to find the loan you need.

Here are the steps:

1. Short application form, with basic questions about things like your loan amount, current income, and home value/equity (if refinancing).

2. Quicken runs a quick soft credit check and shows you a bunch of loan options with pre-qualified rates. 

3. Next comes time to decide which loan you want. Each option is accompanied by a detailed explanation to help you figure out which loan works for you. You can also customize your mortgage offer using the YOURgage tool.

4. The final step to a formal application is to upload all your financial documents via the secure online portal. At the very least, Quicken will ask for proof of income, proof of identity, and a current mortgage statement (if refinancing).

5. Quicken provides real-time updates about the progress of your loan so that you’ll always know how much longer you have to wait. It will invite you to schedule the closing date of your loan online and choose when and where to close. Quicken can send you all the paperwork online, too.

Rates and Terms

With Quicken, you can choose between a 15-year or 30-year fixed rate mortgage, 5/1 or 7/1 ARM mortgages, or a fixed-rate mortgage with a term anywhere from 8-30 years. APR rates change daily, but Quicken always shows today’s rates clearly on the site. For today's rates, visit the Quicken Loans site.

Lowest mortgage rates at end-May 2020 were:

  • 30-year fixed: 2.875% (3.139% APR)
  • 15-year fixed: 2.5% (2.961% APR)
  • 10-year fixed: 2.5% (3.093% APR)
  • 30-year fixed VA: 3.125% (3.566%)
  • 30-year fixed FHA: 3.75% (4.751%)

Help & Support

Quicken offers customer support via phone, live chat, and email, which is refreshing, but none of those are manned 24/7. They are open longer than regular working hours, with live chat available until midnight on weekdays and 8pm on weekends, while telephone support in English and Spanish can be accessed until 10pm on weekdays and shorter hours on the weekends. Quicken also offers a series of articles and videos to help explain the mortgage process to you.

Ph: (800) 769-6133

Summary

Overall, Quicken Loans offers a lot of choice for purchase and refinancing loans with fast approval, competitive APR rates, and plenty of useful educational resources. The ability to get online and quickly choose between so many different loans, including those for specific needs, is where Quicken really shines.

FAQ

What’s the difference between Quicken Loans and Rocket Mortgage? Quicken Loans is the name of the lender. Rocket Mortgage is Quicken’s digital lending platform, providing a fast, secure, and 100% online way to apply for a mortgage.

How does Quicken shorten the application process? When you apply, you upload all the documents you have at your disposal via Quicken’s secure system. Quicken will reach out to third parties like your employer and insurance agent for the rest. 

Does Quicken take loans offline? If you wish to apply offline, you can fill out the initial application form on the Quicken website and ask for a home loan expert to call you to complete the process. You can also call Quicken directly to speak to a loan agent.

Physical Address

Quicken Loans – Main Office

1050 Woodward Ave.

Detroit, MI 48226

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