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Rocket Mortgage Review

Find a customized quote easily

Reviews 3,686

This site is a free online resource that strives to offer helpful content and comparison features to our visitors. We accept advertising compensation from companies that appear on the site, which impacts the location and order in which brands (and/or their products) are presented, and also impacts the score that is assigned to it. Company listings on this page DO NOT imply endorsement. We do not feature all providers on the market. Except as expressly set forth in our Terms of Use, all representations and warranties regarding the information presented on this page are disclaimed. The information, including pricing, which appears on this site is subject to change at any time.

Sarah Pritzker
Sarah Pritzker
Jan. 21, 20214 min read

Rocket Mortgage summary

Rocket Mortgage is an online lender with a user experience designed to save time and make mortgages easy, with many options.

Pros

  • Plenty of loan options available
  • Fast advanced platform
  • Real time rate updates

Cons

  • The many options can be overwhelming
  • Rates and terms information only available once you register
  • Extensive financial information needs to be imported

Rocket Mortgage at a Glance

 Loan Types

Mortgages and refinancing

 Featured Loans

VA, FHA mortgages, traditional fixed rate

 Repayment Terms   

15- or 30-year fixed-rate, 5- or 7-year ARM variable rate

 Down Payment

0% for some loans

 Credit Score

620+ for some loans

 Suitable For

Borrowers looking to do everything online and on mobile

Direct Lender or Marketplace
Direct lender

Rocket Mortgage Rocket Mortgage Visit Rocket Mortgage

Overview

Rocket Mortgage is fully designed for digital natives with an advanced and smooth loan platform that keeps the entire process online and on smartphones. There are plenty of mortgage options and rates are constantly updated to keep borrowers on top of the details. The site design and apps are sleek and easy to use with excellent customer service and automation to speed up the loan process.

  • Detailed and personalized loan rates information

  • Fast platform constantly updated in real time

  • Government-backed loans for veterans, first-time buyers, and borrowers with small down payments

  • 5- or 7-year ARM and 15- or 30-year fixed-rate mortgages

Rocket Mortgage Review

Who Is Rocket Mortgage Suitable For?

Rocket Mortgage is run entirely online with all of the information provided on the website or mobile apps, making it suited to digital natives who are used to running all aspects of their lives from their mobile phones. The many mortgage options make it suitable for borrowers with small down payments and lower credit scores. Users who prefer flexibility will prefer the variable ARM mortgage while the traditional fixed-rate mortgages provide reliability and certainty for anyone who likes to plan their budget in advance.

Loan Features

Rocket Mortgage has a variety of loan features.

  • VA loans: Veterans are served with government-backed VA loans which aren’t always available from online lenders

  • FHA loans: First-time buyers with a low credit score or less cash for a down payment can get financing to purchase a home or refinance for any purpose. Rocket Mortgage’s FHA loans require a down payment as low as 3%

  • Easy online format: Rocket Mortgage’s straightforward layout helps borrowers to easily compare down payments, APR rates, and total monthly payments on different financing options. You can also adjust your down payment online to see what impact it will have on your final monthly payments

  • Simple comparison: Easily compare the mortgage loan options

The Application Process

When applying for a loan via Rocket Mortgage:

  • Create an account which takes about 5 seconds.

  • Complete the guided online questionnaire. It’s very simple and straightforward with support along the way, and will include your financial and personal information

  • Get your quotes. You can customize them by adjusting your down payment, monthly payments, or loan term until you’re happy with the funding option before you.

  • Click the button to request approval online.

  • Come back and log in again the next day or every day for as long as you’d like to check on the changing rates, then only click the button to lock in rates once you’re happy.

  • E-sign all of the relevant paperwork online and closing can happen where and when you want it.

Rocket Mortgage Review

Deep Dive into Pros and Cons

The platform for Rocket Mortgage is advanced. Both the apps and the website are easy to use and smooth to navigate from every device. It’s possible though that anyone who isn’t fully comfortable making major financial decisions online will feel nervous about this entirely digital platform. Rocket Mortgage offers a full range of mortgage, refinancing, and home equity loan options that include government-backed loans, rivaling that of a traditional bank. Thanks to real-time rate updates, new borrowers can stay in control of their financing options by logging on as often as they want to check for the newest rates before locking in the right deal.

That said, the number of loan options can be overwhelming. It’s not really possible to browse loan terms and rates without creating an account and inputting your full financial information, making it difficult for the casual browser to compare loan options. If you’re serious about taking out a mortgage, it’s worth it to go to this trouble. However, anyone who just wants more information about their options is likely to shrink away from having to share details just to get better loan rate information.

Loan Terms – The Bare Basics 

It’s difficult to share exact terms of Rocket Mortgage loans and mortgages because APR rate information can only be accessed by sharing all of your financial details and getting a personalized quote. You also can’t find out how much of a down payment you need to make without going through the entire application process, although Rocket Mortgage does offer FHA loans which require a down payment of as low as 3%.

Rocket Mortgage does reveal that terms range from 8 to 30 with the YOURgage loan and that variable rate mortgages have terms of 5 or 7 years. Rocket Mortgage only gives loans for owner-occupied homes, not for investment properties. Fortunately, Rocket Mortgage uses advanced automated tools to make it faster and easier to import your full financial information.

Repayment Terms

Rocket Mortgage offers traditional fixed-rate mortgages of 15- or 30- year terms. The variable ARM loans have terms of either 5 or 7 years. Somewhere in between, in terms of both repayment period and the level of flexibility, are the unique YOURgage mortgage loans, which allow the borrower to choose any term between 8 and 30 years and lock in to a fixed-rate mortgage.

APR rates aren’t available until you complete a full application.

Help & Support

Rocket Mortgage gives support, particularly through the live chat, which is accessible at the touch of a button from the mobile apps and the website.

Live chat isn’t quite round-the-clock but it is open from 7am to midnight ET on weekdays and 9am to midnight on weekends. There’s also telephone support for more traditional borrowers from 9am to midnight on weekdays, 9am to 8pm on Saturdays, and 9am to 7pm on Sundays. 

Summary

Rocket Mortgage is a fast and digitally advanced mortgage loan provider that offers a range of refinancing and mortgage options including VA and FHA loans which can be hard to find online. The application process is entirely online and speeded up thanks to advanced automated tools. Between a functional website and effective mobile apps, Rocket Mortgage makes it easy to keep coming back and checking up on real time APR rates until you find the exact deal you want. Fast application times and responsive customer service add to the attraction of this loan provider.

Physical Address

Quicken Loans 

1050 Woodward Avenue

Detroit, MI 48226-1906

USA

Rocket Mortgage Rocket Mortgage Visit Rocket Mortgage

Sarah Pritzker
Written bySarah Pritzker

Sarah Pritzker is a content writer with years of experience and a keen interest in the vast world of online consumer products. She enjoys helping readers make sense of the options on the market.

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Trustpilot reviews

See what some costumers are saying about Rocket Mortgage
Rocket Mortgage
GreatReviews 3,686
on
Excellent
67%
Great
8%
Average
3%
Poor
3%
Bad
19%
  • author
    jachearts14
    an hour ago
    Everything was excellent and easy!

    Everything was excellent and easy! We wrote before that we had only one disappointment, we were getting less than the amount we were first told; but now, we are getting more money back, plus the savings of not having to pay the first month! This was a great experience!

    ...

  • author
    Ericka Pulphus Eggleston
    a day ago
    Process was simple

    Process was simple! The Rocket Mortgage dashboard keeps the lender up to date all along the way on the status of the loan. I love it and won't ever choose another lender for my home.

    ...

  • author
    Brian & Toni S.
    a day ago
    We were blown away by the service!

    We were blown away by the service! There were no re-submission of paperwork like so many other compnanies. In addition, the access to a representative was never a problem. One of the top luxuries of using RM was the ability to do everything electronically. Uploading documents and submitting not to mention the "To Do" items that were always notified to us if needed via text, email and account access. It made the whole process ENJOYABLE! We have bought other homes and generally it is a miserable process, but this refinance was PRIMO! Thank you!

    ...

  • author
    R.Boyer
    a day ago
    Rocket was the best lender i ever dealt…

    Rocket was the best lender i ever dealt with. The speed of processing was unreal and i was informed about what was happening the entire time. Great overall experience and it saved me a crazy pile of money using Rocket.

    ...

  • author
    Keith Clearwater
    a day ago
    This was the most professional…

    This was the most professional experience. From start to finish. The App is the best tool! My representative was responsive and well trained in all regards.

    ...

  • author
    Laurel Landau Campbell
    a day ago
    All went smoothly

    All went smoothly. Chris, our "loan" officer was superb and we were alerted as to what was happening all along the way,

    ...

  • author
    Bob Davis
    a day ago
    This was our second time with Rocket…

    This was our second time with Rocket and both times we experienced excellent service.

    ...

  • author
    Janet Ward
    2 days ago
    I greatly enjoy working with rocket…

    I greatly enjoy working with rocket mortgage .

    ...

  • author
    Roger Rich
    2 days ago
    Was a quick experience

    Was a quick experience. Worked with many good people. Only thing I found I was not being told what is going on all the time and even checking on line dish board. One gets a little stressed waiting. Lots of silence. Roger Rich

    ...

  • author
    Marline
    3 days ago
    Experience was good except still…

    Experience was good except still haven't gotten copies of the paperwork/contract. Contacted everyone i had numbers for and noone seem to know why i haven't gotten them. Still waiting.... Marleen Sallee

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  • author
    Jesse Goldin
    3 days ago
    Very easy to work with.

    Very easy to work with.

    ...

  • author
    Thomas Whitfield
    4 days ago
    Rocket Mortgage are rock stars

    Rocket Mortgage made the process so easy, hassle free, and quick. I would recommend my friends and family use them.

    ...

  • author
    Elmer Johnson
    Dec 04, 2021
    Rocket Mortgage made our experience…

    Rocket Mortgage made our experience very easy, and kept us informed of everything throughout the process.

    ...

  • author
    Eugene Perreault
    Dec 03, 2021
    very happy on howe easy it was to…

    very happy on how easy it was to refinance my home.

    ...

  • author
    Travis Buckley
    Dec 03, 2021
    Had a bad experience

    Had a bad experience. Started to apply for a mortgage. They told me my credit was over 100 points lower than it actually. I check my credit file every month, and was using same Fico scoring they said they use. Was willing to screenshot and share file with them. Something was wrong on their end and they did not want to even talk. They completely cut the conversation off.

    ...

  • author
    Charles R Fellows
    Dec 03, 2021
    Great experience with Nick!

    Great experience with Nick!! He took the ball and ran with it and picked bills to pay off that made sense. He was also very professional!! Enjoyed working with him!

    ...

  • author
    Jamie Provensal Diamond
    Dec 03, 2021
    My escrow being netted was NEVER…

    My escrow being netted was NEVER discussed. I called twice about closing costs being high and was told BOTH times my escrow from my old mortgage would be refunded back to me so it would offset the insurance taxes portion of the closing costs. When my payoff was ordered and received NO ONE discussed what escrow netting was so to my surprise my escrow isn’t refunded via a check mailed to me as what was discussed. My expectations were my payoff was just that....a PAYOFF (not including netting of my escrow). When you tell a customer their payoff is received, escrow will be refunded via a check in the mail (approx $3,000), AND they will get a little over $26,000 to make improvements to home then THAT is what a client expects. I feel that I was misinformed, mislead, and duped into closing on a loan when I should have shopped closing costs like I wanted to! Lesson learned. I will NEVER do business with Rocket Mortgage again! I spoke to Sandra. My concerns were not addressed. I was basically told how the transaction went (opps sorry the banker told you a refund check for your FULL escrow balance would come in the mail) and there was NO CONCERN regarding me feeling mislead, no review of phone conversations between me and the banker, and clearly the company could care less that their bankers do not communicate clearly and concisely! As long as the mortgage gets closed they don’t care how it was done!! No accountability! Loan was closed...who’s the next sucker in line! Banker cashed his commission check...next!

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  • author
    Delise
    Dec 03, 2021
    I previously did not qualify to…

    I previously did not qualify to refinance through another company. Rocket found a way! I closed in less than a month! It was seamless. My advisor was kind, warm, and knowledgeable. I would recommend Rocket to anyone!

    ...

  • author
    STEPHEN HOWARD
    Dec 02, 2021
    My experience with the Rocket Mortgage…

    My experience with the Rocket Mortgage process was very pleasing. The documentation process was easy, the customer support was very knowledgeable and helpful!

    ...

  • author
    Barb Scholes
    Dec 02, 2021
    Very friendly

    Very friendly. Organized everything efficiently, quickly and correctly. Would recommend to others.

    ...

  • author
    Jessica Hart-Howard
    Dec 02, 2021
    Best experience ever

    Best experience ever! So easy! Kyle, our broker was amazing!

    ...

  • author
    lela jackson
    Dec 02, 2021
    As always working with rocket mortgage…

    As always working with rocket mortgage on my refinance was so easy.....Not at all stressful !

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  • author
    JD
    Dec 01, 2021
    Happy Rocket repeat customer

    So easy to work with, love that everything can be done on the website. Anyone who answered the phone was super helpful. Kept me informed throughout the process. For closing they had someone come to my house to sign all the forms - talk about great customer service!!!!!

    ...

  • author
    Karen DeCesare
    Dec 01, 2021
    The online people were excellent

    The online people were excellent. They walked us through the process and were very patient as we aren't the most tech savvy. They explained everything and were courteous and friendly. It is rare to find good customer service but they were awesome. Thank you!! Our closing agent was also wonderful. She was efficient, careful with each document and a joy to work with!! Thank you!!

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  • author
    jachearts14
    Dec 01, 2021
    The experience was surprisingly pleasant!

    The whole process was so easy. Most of the tedious work was done by Rocket Mortgage and their closing agent (also a great experience). It was a very small issue when we had to change the closing date. Everyone was as friendly and helpful as possible! The reason for a less than perfect score has to do with something that they may not have been able to foresee; the original amount of proceeds that we would obtain from the refi grew to be less and less over the process. It was a little disappointing and, in all honesty, a $10 reduction was due to our changing the closing date (which is a more than reasonable penalty). I just think that they shouldn't get your hopes up without having a sure figure from the beginning. Other than that, we were extremely pleased! If we could make a 4.75 star rating, that would best describe our true feelings.

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  • author
    William Watson
    Dec 01, 2021
    Great, then greedy

    Rocket Mortgage was great…. was… my refinance process went smoother than my first mortgage and I was very satisfied. Fast forward six months to today where I am receiving cold calls a few times a day. One left a voicemail saying there has been a change in my mortgage and I must call. caller ID showed Rocket Mortgage and it ended up being legitimate. When i connected to a customer service rep, he immediately referred me to a sales person (they call them mortgage bankers) who began talking about refinancing. Although I explained I refinanced with Rocket just six months ago, he continued to try to sell another refi…. what a joke, seriously! Without asking i got his contact info texted to me, and the “think about all you could do with a little extra cash”….. who in the right mind would do two refi’s in a year let alone six months apart. These guys are not at all interested in what’s best for you, I gave them my business and they continue to go after more money months later trying to sell what is horrible financial advice. Will not at all consider using Rocket Mortgage in the future.

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  • author
    Valued Customer
    Dec 01, 2021
    Rocket-tastic

    First of all I was amazed how modern and quick and accurate and painless everything was. I mean compared to our first mortgage - which was only 30 years ago - Rocket made that seems like it was 3000 years ago, technology-wise. The people were all very helpful, the call center was knowledgeable, and just great to work with. Someone recommended Rocket to me and said how wonderful they were, and I said “yeah right; no one is that good.” Well they are.

    ...

  • author
    Ron Reeves
    Nov 30, 2021
    From start to finish this was an…

    From start to finish this was an enjoyable experience getting my mortgage with Rocket.Even with a couple of speedbumps,it was very easy to close my loan.

    ...

  • author
    Dale Morris
    Nov 29, 2021
    It was easy!

    We had a great experience working with RocketMortgage.

    ...

  • author
    Kristin
    Nov 27, 2021
    Terrible…don’t use them!

    Worse experience getting a mortgage…. and we have 2 properties and have had 3 mortgages and refinanced once. Called on Monday after finding a house we were going to place an offer on. Spoke with Florida agent (where house is but we are located in PA). Told him we were putting an offer in a house in Florida and he said he would send me a link and I could fill out everything online. I told him I would need to wait until Wednesday when I got back home and I could access all my records. Wednesday I completed the application and I texted him to let him know that I had some questions and he said he would get back to me in the following Monday. This was over the Thanksgiving holiday. I asked him if anybody else in his team could get back to me. I did not hear back. Someone called me Friday After Thanksgiving and told me everything was looking good. When we got to the point where he asked for the address of the property and the type of property when I told him it was a Doublewide on land that we would own on a canal he said that Rocket Mortgage doesn’t do loans for trailers even if you own the land and it is considered a single family home. So I then had to run around last minute on Friday and try to find another lender who would do this type of mortgage. I did but the lender was traveling working really hard to help me due to the holidays and by the time 6pm on Friday the same day the people excepted another offer on the house because they could show the prea letter. Rocket mortgage is the single reason that we lost this property. They pride themselves on turning around a preapproval in no time. However nobody in the beginning asked me any details about the property, the address, the type of unit. So don’t do business with this company if you actually want to get a loan in time to purchase the house your are interested in.

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  • author
    T Gordon Mangum
    Nov 26, 2021
    Responsive and Courteous

    The loan process was smooth. My contacts were responsive and answered my questions when I had them.

    ...

  • author
    Mike M
    Nov 26, 2021
    Care Free Process

    Everything was very simple. The people I spoke to were all well informed and did a great job of explaining. This whole process could not have been any easier.

    ...

  • author
    William Hamilton
    Nov 26, 2021
    ALL IN ALL

    ALL IN ALL, A VERY PROFESSIONAL EXPERIENCE, YOUR BANKERS WERE VERY HELPFUL, ESPECIALLY MRS. HAMILTON. THANK YOU VERY MUCH. WJH

    ...

  • author
    James
    Nov 26, 2021
    Matt Victor did an excellent job

    Matt Victor did an excellent job. He was pleasant, knowledgeable,and professional. Everyone I spoke with at Rocket was nice. The assessor was great and the lawyer from Amrock was prompt and answered all my questions. I would highly recommend Rocket to anyone asking about getting a mortgage.

    ...

  • author
    Ray
    Nov 25, 2021
    It took 30 to 35 days…

    I am going to say it took 30 to 35 days to complete the refinance process. I have no complaints. Stacey at Rocket helped keep me on track. And kept me up to date on my goals. When I would call for any type of help. I could count on someone from the team to be their. This made everything move along smoothly. And I was able to relax and smile.

    ...

  • author
    Mark
    Nov 24, 2021
    Truly Awful Service

    I have worked in the mortgage origination and servicing industry for years and am very familiar with how the process works. Every time I attempted to work with and resolve issues I had with Rocket no one would listen, understand, investigate and resolved. I was promised call backs that never happened. Finally I decide to just Refi with another company after 6 months. It cost me a bunch of money but well worth it. The list of issues I have are just to long to list here. The most concerning is they still owe me $3300 and after almost a month of not responding to me or working with me I am almost to the point that I am going to have to file a complaint against them. Mortgage servicing is highly regulated, I know it will not be good on their end if I go that route, anyone with any real knowledge at Rocket Mortgage would know that as well, however they won't you speak to anyone who knows anything or cares.

    ...

  • author
    Baher Mankabady
    Nov 24, 2021
    Professional

    Professional, knowledgeable and very efficient address request within hours . I will be referring others because of my experience. Thank you Ali and Rocket team

    ...

  • author
    Effie
    Nov 24, 2021
    Great overall experience with rocket…

    Great overall experience with rocket mortgage

    ...

  • author
    Craig
    Nov 24, 2021
    Working with Rocket Mortgage was quick…

    Working with Rocket Mortgage was quick and easy. Everyone is so professional and very helpful. It doesn't get any better. I'll have too recommend Rocket Mortage to all my family and friends. Craig Moore

    ...

  • author
    Karin Mertz Yahraus
    Nov 24, 2021
    Easy application to use

    Easy application to use. I was informed on the process on a regular basis

    ...

  • author
    Kevin Heller
    Nov 24, 2021
    From start to finish about 2 weeks

    From start to finish about 2 weeks. I did't know that speed was even possible. Customer service communication was most excellent. Thanks!

    ...

  • author
    Ted Darden
    Nov 24, 2021
    I believe that this is the third time I…

    I believe that this is the third time I have used Rocket Mortage. The first time they were great and helped me each step of the way. I thought that they couldn’t get any better, but they surprised me the second and third times by being better and better. The staff is extremely helpful and knowledgeable. They were professional as well as friendly. I recommend their service to anyone in need of a loan or refinance!!!

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  • author
    Tabitha Walker
    Nov 23, 2021
    Refinance!!!

    I refinanced and had the best experience. Everything, that was told to me happened. Great communication 👏🏾. Every step of the way I was notified. 30 days and I closed. I started with Mr cooper. Which was a horrible experience. Thanks 🚀 will definitely refer your services. THE BEST !!!!!!) RATE...

    ...

  • author
    Dana Devon Dixon
    Nov 23, 2021
    Amazing support and very transparent…

    Amazing support and very transparent throughout the process. This is my third house I have brought and first with rocket and I have no complaints! It was the most seamless process ever.

    ...

  • author
    Saeed Saadat
    Nov 23, 2021
    Great and knowledgeable!

    Great and knowledgeable!! A pleasure to work with !!!!

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  • author
    Katheryn Bradford
    Nov 23, 2021
    So easy!

    So easy, so comprehensive and so thorough. This is our second refinance and we look forward to our continued future relationship!

    ...

  • author
    Haley Pavlovich
    Nov 23, 2021
    Rocket mortgage was great

    Rocket mortgage was great! Very helpful every step of the way. Thanks!

    ...

  • author
    David Ban
    Nov 23, 2021
    The loan officer promised me the…

    The loan officer promised me the Brooklyn bridge until it went to underwriting where the loan was denied. Unfortunately, Rocket Mortgage considers "one time" cost for expansion of a business as "expenses" and doesn't analyze these costs in the profit & loss statement. They don't care that these "one time expenses" resulted in 100% growth in revenue year over year. Furthermore, they can't comprehend how a business forced to shutdown for 3 months because of Covid ended up with less income than 2019. No extenuating circumstances for your net income in 2020 will ever be analyzed nor understood by this company. Nevertheless - we will find a mortgage company that will actual analyze a P&L statement versus just plugging numbers into an algorithm and spilling out a loan decision. Don't listen to anything your loan officer says at the beginning of the process - its complete BS. He doesn't really know whether your loan will get denied or approved. His goal is to just get your credit card and have you locked in with them. This company is the worst of the worst in the mortgage industry.

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  • author
    Robert D. Kirk, Jr.
    Nov 22, 2021
    Pleasant Experience

    The most up-to-date technologies for uploading and downloading information are being implemented vigorously at Rocket, and for those individuals that are enabled to use it; processes are most streamlined. My wife and I are grateful to have had this option in that the whole refinance experience was made very efficient. Too, making payments follow in the same vein, "up-to-date technologies," which should make our entire relationship with Rocket pleasurable.

    ...

  • author
    Anna Riddle
    Nov 22, 2021
    Process was really slow

    Process was really slow. I called once to ask a question and the person I spoke with was not at all helpful. I was more confused after speaking with them. I did not appreciate the fact that a payoff statement was requested every week, and then was billed to my account. I was billed for FIVE payoff statements, which was ridiculous. I don't think I will be recommending Rocket Mortgage to anyone.

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  • author
    Heidi
    Nov 22, 2021
    Very nice to work with

    Very nice to work with

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  • author
    Monica Flood
    Nov 22, 2021
    Rocket mortgage is actually Quicken…

    Rocket mortgage is actually Quicken Loans. I actually quit the process because I felt like they were way too pushy for my liking. I started remortgage with Amerisave. They were patient and everything went as planned.

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  • author
    Sean Willis
    Nov 22, 2021
    The process was well coordinated and…

    The process was well coordinated and made very simple with no surprises.

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  • author
    Chrissy Foster
    Nov 21, 2021
    This was the easiest process

    This was the easiest process. You can tell that your mission was to make this a frictionless process for the applicant. Speed of service and attentive loan executive were amazing!

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  • author
    Heath Sherratt
    Nov 21, 2021
    Horrible experience once we committed…

    Horrible experience once we committed to them. They changed all fo our numbers, closing costs, impund amounts, appraisal costs. And the appraiser they worked with comped our house 50k lower that what we just had done with another company. They are so beuraucratic that they didn't even know we cancelled our loan with them. I am still getting emails and paper mail saying "we are getting close to closing on your loan!" Totally out of touch and clueless.

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  • author
    Annette and Rick Fontanetta
    Nov 20, 2021
    Rocket Mortgage is the way to go

    Since the beginning of this process I have dealt with very knowledgeable and professional individuals who are a statement to the overall professionalism of the firm. The whole transaction was completed on time without a hitch.

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  • author
    Ezra Hunter, jr
    Nov 19, 2021
    Very fast and efficient with the refi.

    Very fast and efficient with the refi.

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  • author
    John Lutero
    Nov 19, 2021
    Refi

    Happy w/interest rate & closing cost ,the people i dealt w/were very professional and polite , not so happy w/the appraisal but overall we were very satisfied w/the whole process , thank you!

    ...

  • author
    Brad Wood
    Nov 18, 2021
    Knowledgeable

    Knowledgeable, timely, good service

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  • author
    Sarah Karvel
    Nov 18, 2021
    Such a nice surprise!

    I refinanced my home and was prepared for a mountain of paperwork. I was pleasantly surprised that the process was not daunting at all AND incredibly efficient! From my initial call with Rocket Mortgage to my last, everyone was helpful, knowledgeable and professional. A delightful experience!

    ...

  • author
    Nicole
    Nov 18, 2021
    From starting the quote to the closing…

    From starting the quote to the closing process was super easy. This eas easier then closing on the original mortgage loan. Everyone was super nice a well.

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  • author
    Roy Van Brunt
    Nov 18, 2021
    Good but not perfect

    Aside from being promised by the original loan officer that my closing costs would be waived, after a different loan officer handled the closing, that did not happen, and I was charged them. That was a first disappointment but the second was a refusal of the new loan officer to respond to several questions from me about this Processing was fast, although at a late moment the processors were treating this as an FHA loan and tried to limit the amount of the loan - prompting some panic until it was resolved by a more experienced reviewer.

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  • author
    A. Consentino
    Nov 18, 2021
    extremely simple and fast

    extremely simple and fast

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  • author
    Rex Baumgardner
    Nov 17, 2021
    Everything went quickly and efficiently.

    Everything went quickly and efficiently.

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  • author
    Nancy Chamberlain-Strupp
    Nov 17, 2021
    Rocket Mortgage was Fabulous!

    Rocket Mortgage was fabulous during my recent mortgage refi. Everyone was very nice, efficient, and professional. Without a moment’s hesitation, I recommend this company for your mortgage needs.

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  • author
    Smith
    Nov 22, 2021
    Notary did not sign paperwork correctly…

    Notary did not sign paperwork correctly I’m now in dispursment delay and my bills for my old mortgage are still needing to be paid I am in a bad situation and no one is able to help or get in contact with who can fix this delay in an acceptable timeframe now there is a delay with the recording with my new mortgage it is has not been sent to the county in order to be active.

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  • author
    Judy Waterfield
    Nov 17, 2021
    Wonderful experience with Rocket Mortgage!

    We had a wonderful experience with Rocket Mortgage! From start to finish things processed quickly. Documents were viewable and communication was easy on the app. Closing was a week sooner than initially expected. Our realtor (who had not worked with Rocket before) told us she would recommend them in the future.

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  • author
    Ben Varela
    Nov 17, 2021
    Great Group of folks to work with

    Great Group of folks to work with. They make the process so simple and easy. And overall these folks to talk with & deal with are all so extremely nice to you the customer. I always enjoy dealing with all of these folks 100% of the time. A+ TEAM always, with the folks who work at Rocket Mortgage

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  • author
    J A
    Nov 16, 2021
    Do not waste your time with them!

    Was looking for a pre-approval on a mortgage. Both my husband and I have 800+ credit rating and are planning for a 30% downpayment. After being given the round around with 3 different representatives for over 2 weeks, and with Rocket Mortgage having done a hard pull on our credit report, we were told we had to wait until we do our 2021 tax return for them to be able to give us a pre-approval... In the meantime, a local bank gave us a pre-approval letter in 1 day! DO NOT WASTE YOUR TIME WITH ROCKET MORTGAGE!

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  • author
    Jason
    Nov 16, 2021
    They will lie to you to get your business

    I started out by comparing different lenders. Rocket Mortgage worked really hard to get my business, and I really appreciated that. They were able to match my quote from another lender. When I was still on the fence they told me if I went with them that day, they would waive my Appraisal fee. I had already decided to go with them, but I was grateful and suspicious at the same time. So I asked if I would have to pay for the appraisal at closing and they said, “No, it’s a cost of doing business.” I was very happy and all was progressing nicely until the day before I closed. Then they told me I needed to liquidate my assets that day and provide proof, or it would delay my closing. I was upset that hadn’t been communicated sooner but I liquidated my assets and sent them proof. Then they said they couldn’t be in a brokerage account and had to be in a checkings or savings account. I work for a brokerage company and help people wire funds out of their brokerage accounts to title companies all the time, so I know for a fact that’s a very normal thing. Rocket Mortgage insisted it legally has to come from a bank and that everyone else is doing it wrong. So I wired the funds to my bank and then they wanted proof as to where it came from! After telling me to send the funds from my brokerage to my bank they then made me prove it came from my brokerage account. Then they asked my to verify my earnest money check I had sent a month previously. They ended up delaying my closing four days and then when I finally get to closing, they charged $740 (way above normal) for the appraisal! And even though they told me it was being waived on a recorded line, they told me they wouldn’t waive it for me and I was being charged. I have never had a company flat out lie to me before and then refuse to honor what they said. DO NOT TRUST THIS COMPANY, they will tell you whatever they want and lie to your face and not do any work until the day before you close

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  • author
    SteveC
    Nov 16, 2021
    Rocket Fizzled!

    It's not possible to even give Rocket Mortgage a single star! I gave Rocket mortgage 30+ days to finance my home loan and they didn't even come close. The process was progressing well, they qualified me for my loan, even SIGNED A LETTER OF INTENT, then 14 - 10 days before I needed to close they decided to stop the process and pulled out for no reason. Then I had to scramble and find another lender and get second appraisal causing needless extra expense and asking my seller to give me another week to close because of Rockets negligence. If it wasn't for the kindness of the seller, he could have not extended my closing date and I would have defaulted and lost my deposit. Very irresponsible and really don't care what you think.

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  • author
    Alexis Paige
    Nov 15, 2021
    Horrible experience

    Horrible experience

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  • author
    Tracy Mason
    Nov 15, 2021
    Process inefficient

    From day one the ball has been dropped. The 1st guy didn't listen & kept calling my husband (unavailable due to his work). I filled out a survey and was given someone else. He was better for about a week. He knew of our situation (husband has a new job, waiting for a paystub) but didn't communicate his leave of absence to us. I only found out when I emailed him after a few days or not hearing from him & got an out of office notice. I was then referred to the Team Leader, who was quite helpful & corrected all of the misinformation our rep had given us. We were on the right track. Until we got to the 'senior purchasing specialist' who is not knowledgeable. About anything. She has yet to reply to any of my emails and never returns phone calls or calls me when she says she will. But when she needs something, she calls, emails, and texts & I have to do it ASAP. We're supposed to close on the 19th. Our appraisal isn't until tomorrow (16th) which pushes our closing date out until the 22nd now. I wouldn't have known ANY of this had I not called in last week. I paid for the appraisal mid October and inspections were done by Oct 20th. The appraisal wasn't 'ordered' until 11/2. Knowing these things take longer due to the influx of loans they're working on, you'd think it would be ordered as soon as the inspection was done. When I said this, I was then told 'no, it wasn't accepted until then.' No. We were told by several people it wasn't ordered. Maybe this is their practice not to order the appraisal for weeks, but that's inefficient as well. Our closing date is now pushed out 3 days. Not a huge deal as I expect the appraisal will be fine. BUT the lack of communication on our specialist's part is unacceptable. I've had to call her any time I want to know anything. She doesn't return calls after I leave messages or email me back. Same with my husband. He's left her a few messages. It's not hard to reply to an email even if it's "I'll get back to you". The specialist doesn't know how to explain things in a simple manner, nor does she have any answers to most of my questions. I've resorted to emailing the team leader from a few weeks ago and she and another rep are helping now and I expect our specialist is aware of this now since she called me. I've signed an appraisal waiver, which I forgot to mention when I spoke to her. My understanding of the waiver is it waives the 3-days we have to wait between appraisal & closing. It's not really clear as I don't do this for a living. I left her a message about it and I don't expect a call back. However, I will NEVER use Rocket again. Getting passed from person to person is annoying. Getting an email every time I talk to someone and be asked for a review is annoying. I think the process is inefficient and the new person you talk to doesn't seem to know anything we're doing, any special situations, nothing. It's like they don't make any notes or don't read them before speaking to you. I also feel because we're not spending tens of thousands of dollars, we're not a good customer. Sorry if I'm moving to an area that's poor and the houses are cheap. This review may be a little disorganized, but I'm so tired of the whole process. It shouldn't be this hard to purchase a house. I understand things are busy, short staffed, & new employees, which to me means these people should be on top of things for that very reason. I'll be so glad when we're done and I don't have to deal with these people anymore.

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  • author
    Carrie Autry
    Nov 15, 2021
    We refinanced with Rocket Mortgage…

    We refinanced with Rocket Mortgage approx. 8-10 years ago and have been completely satisfied with them. Highly recommend as the process for refinance has always been smooth and efficient. Excellent customer service!!

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  • author
    Life With Rhonda
    Nov 15, 2021
    The process was simple and…

    The process was simple and straightforward. I would definitely recommend to all my friends and family.

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  • author
    Guitarasaur Guitars and Ukulel
    Nov 13, 2021
    Quick and easy

    Quick and easy

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  • author
    Joseph Maggiano
    Nov 12, 2021
    Amazing Experience…

    The team was amazing to work with and made the refinance experience for me stress-free

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  • author
    Troy Kidd
    Nov 12, 2021
    Honest review from a high producing…

    Honest review from a high producing agent, please read. Rocket mortgage left my clients homeless. They have a newborn child and a five-year-old. My clients were going through the process of getting a loan. They use with their own panel of appraisers. Which the appraiser came out and appraised the home $75,000 less. So the sellers went and got a second appraisal, which came in at value. Rocket mortgage would not do anything with the second appraisal. All they said was it took too long and the “suspense time” is up. This was the excuse they gave us. Fortunately, as an experienced agent I knew this wasn’t right. That the reviews I see online, many people are dealing with the same thing. So many low appraisals. I should have known not to work with this company. The other times I worked with this company the same thing happened. But I did not think anything of it. And I then reached out to our in-house lender which made the process seemless at prosperity mortgage. The appraisal came in at value and now we are on our way to closing. Never again will I use this company or recommend rocket mortgage to anyone. Please be careful, stay away. It’s not worth risking your reputation, your clients future, to be sucked in by rocket mortgage marketing gimmicks.

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  • author
    Melinda Champion
    Nov 12, 2021
    Rocket Mortgage was fast and efficient…

    Rocket Mortgage was fast and efficient with the refinance of our home loan. I would recommend them

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  • author
    Heather R. Geranen
    Nov 11, 2021
    I would give a million stars, if I could!

    I would give a million stars, if I could! I wish that was an option. Rocket Mortgage was phenomenal to work with! We started our refinance journey at the beginning of June with the company who held our mortgage at that point. They were horrible with communication, lost paperwork and filled out the closing documents incorrectly at least three times, each of which pushed our closing date back. Finally after hours spent on their scavenger hunt and countless phone calls, we made the decision to terminate our application with them and contact Rocket Mortgage. From the start, those working on our loans went above and beyond to maintain contact with us and ensure we knew where the loan was in the process. The phone app was easy to use and a handy tool in checking the progress. The interest rate was better and our payments less! From our first contact late one night when we decided to end the process with the other company until closing with Rocket Mortgage, it was 33 days. That's after spending 105 days in limbo with the other company. Lightning speed and amazing customer service. We will absolutely contact Rocket Mortgage first for any of our home buying needs in the future. It was such a pleasant experience!

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  • author
    Fred French
    Nov 11, 2021
    Everyone was very professional and…

    Everyone was very professional and always kept us up to date on what was happening with the entire loan process.

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  • author
    Timothy Easley
    Nov 11, 2021
    Professional all the way

    Professional all the way. Have already recommended them to multiple home buyers.

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  • author
    Faith Journey
    Nov 12, 2021
    Not a good experience

    Not a positive experience

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  • author
    Crishon Burt
    Nov 11, 2021
    Great experience!

    We truly enjoyed our experience with Rocket Mortgage! The process was fast, professional, and simple. Thank you Rocket Mortgage!!

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  • author
    Anonymous
    Nov 11, 2021
    Made the entire process quick and…

    Made the entire process quick and painless.

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  • author
    American Artist Kris Courtney
    Nov 10, 2021
    In the transition from 2020, it was time to go Home

    In the transition from 2020, many choices were made by circumstances beyond our control. However, making a choice to use Rocket Mortgage was clearly inside of my control and allowed me to move from a position of risk to security. The Team of Broker, Agents and Customer Service worked with my situation with care, understanding and direct resolution to difficult arrangements. I am Grateful for Rocket Mortgage and the Solution they Provided !! Sincerely, Home

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  • author
    Noel Busck
    Nov 10, 2021
    Closed in less than 21 days

    Closed in less than 21 days. Very little paper work to submit. Robert Yancho was an outstanding Rocket morgage person to deal with. Totally professional and answered all my questions with easy and clarity.

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  • author
    Consumer
    Nov 10, 2021
    100% completely satisfied!

    The process was very simple, smooth and quick. The rate I receive was competitive and fair. Ray Schmidt provided clear and concise communication skills throughout the whole process. I would recommend rocket mortgage to my family and friends.

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  • author
    matthew hubbard
    Nov 10, 2021
    Loved it Everyone was knowledgeable

    Loved it Everyone was knowledgeable and knew what they were doing and friendly as well

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  • author
    Sarah Marsac
    Nov 10, 2021
    great experience easy and fast

    great experience easy and fast

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  • author
    CJ
    Nov 10, 2021
    An incredible experience on my refi!

    An incredible experience! The Rocket Mortgage model is incredible. They have a fabulous team that helps you every step of the way through the mortgage process. The licensed mortgage specialist initially helps you with the very best terms on refinancing your property to meet your specific requirements. The terms that were initially quoted then flowed into the mortgage application. The process makes everything transparent. No hidden fees or surprises at the last moment to the closing statement. The entire team is very responsive to your calls, texts, and emails. Whatever questions you have, they provide a very timely response so that the mortgage process can proceed promptly. The Rocket Mortgage website contains a dashboard that constantly provides you a timely update of your application through to the closing date. It indicates when you need to upload information and when you have satisfied all your open items. I was able to close within 4 weeks of my application. Thank you Rocket Mortgage for an awesome experience in refinancing my home.

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  • author
    Leonard Hegna
    Nov 09, 2021
    Rocket Mortgage has always been very efficient and thorough.

    Rocket Mortgage has always been very thorough and efficient in helping us to save money over the long run. I have recommended your co to a colleague at work as he was looking to refinance. Leonard Hegna

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  • author
    Kenya B
    Nov 09, 2021
    Don't use the preferred realtors.

    Don't use the preferred realtors.

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  • author
    Lora Pupuhi
    Nov 09, 2021
    Jason was very knowledgeable and…

    Jason was very knowledgeable and helpful. Very efficient. Rocket mortgage really helped me get my finances back on track. Thank you!

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  • author
    Marsha Sesay
    Nov 09, 2021
    I cannot say enough positive things…

    I cannot say enough positive things about my experience with Rocket Mortgage. Despite this being a great time to refinance, I was very apprehensive about the process mainly because I knew I needed to do some work on my credit. A specialist from Rocket helped me create a plan to pay off some debt and within 3 weeks, my score improved and within 6 weeks, I was completing the process and preparing to close on my loan. Every person I worked with was knowledgeable, professional and checked in with me frequently throughout the entire process. Choosing Rocket to work with was the BEST financial decision I could have made for myself and my future. Would highly recommend working with them.

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  • author
    Michele
    Nov 09, 2021
    Rocket Mortgage Rocks!

    Rocket Mortgage contacted us about our opportunity to refinance our house. It was a great decision! We cut our mortgage term down to 15 years from 30 years, lowered our interest rate and paid off our tractor. Rocket Mortgage Rocks!

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  • author
    ednatious
    Nov 08, 2021
    The person was over two hours late to…

    The person was over two hours late to do the signing. Asked to use my charger because her battery was low on her tablet. Couldn't answer the questions that I had and said that she would come back the next day to print out the documents but never called or showed up. I felt like this was not professional especially wearing sweat clothes to a customer home representing your company. And nobody ever got in touch with me to let me know anything. I felt like I was being played and y'all took the money out of my bank account that night and I still do not have clarity of this refinance.

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  • author
    Jeremie Elliott
    Nov 08, 2021
    Excellent service from A-Z

    Excellent service from A-Z. Thank you!!!

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  • author
    AYESHA LIEKE
    Nov 08, 2021
    Rocket Mortgage was very helpful and…

    Rocket Mortgage was very helpful and efficient. My finance manager explained everything clearly. I have used them twice for refinancing and both times were a very good and positive experience.

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  • author
    Bennion
    Nov 08, 2021
    Great customer service

    Great customer service, really had confidence they were going to get everything done for my residence refinance (even with a complexity of a commercial construction loan I have), and were able to match other mortgage offers as well.

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