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SoFi Review StaffNov. 16, 2020

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In a Nutshell

Social Finance Inc, known as SoFi, is an online lender based in San Francisco. SoFi is known for its innovative underwriting process, top of the line educational tools and resources, assistance, and easy to use applications.


  • Minimum 10% down payment
  • No hidden fees or pre-payment penalties
  • 100% digital applications


  • SoFi does not originate government insured loans
  • Not licensed in all states

SoFi at a Glance

Loan types Purchase, refinance
Featured loans Conforming, jumbo
Repayment terms 15- to 30-years
Suitable for Transparent, digital application and low down payment options

Visit SoFi


SoFi was founded in 2011 by 4 Stanford Graduate School of Business students who wanted to come up with a model that would compete with the traditional underwriting process used by banks. With the SoFi mortgage product, SoFi will consider non-traditional income such as Restricted Stock Options (RSU) for income qualifying. SoFi’s model has been very successful. It has issued more than $30 billion in loans and currently has over 700,000 clients, who they call members. 

Suitable For?

This service is intended for financially ambitious buyers with good credit scores looking to balance out their down-payment and monthly payments (based on APR) and may not have the standard amount to put down.

Types of Loans

SoFi offers a choice between fixed rates and adjustable rates. Here are some of the characteristics of a SoFi mortgage:

  • 100% online applications, from first rate quote through to closure
  • 2-minute pre-qualification. See how much you can borrow in 2 minutes
  • Jumbo loans offered
  • Considers non-traditional imcome
  • Borrower must be at least 18 years old, a US citizen or permanent resident, and live in one of the states where SoFi is licensed to offer its services (see Pros and Cons for excluded states)

The Application Process

SoFi’s powerful online underwriting system quickly looks over all your information to get you pre-qualified within a couple of minutes. It also automates much of the process, saving you the time of uploading dozens of pieces of documentation manually.

Each applicant is assigned a dedicated loan officer to guide them through the application process. The applicant can monitor the approval process in real-time through SoFi’s digital platform.

Here are the steps to applying for a SoFi mortgage:

  • Register for an account
  • Enter personal information: Includes name, email, phone number, current home address, whether you own or rent, and your monthly mortgage or rental payments
  • Enter details about the property you’re looking for: Purchase or refinance, location, primary/secondary home or investment property, how long you plan to live there, type of property, estimated purchase price, estimated down payment, and consent to a soft pull of your credit (which does not affect your credit score)
  • View pre-qualified rates and terms
  • Enter employment information: Begin by authorizing SoFi Mortgage to run a credit check, then fill in Social Security number, date of birth, employment status, employer name and contact details, and monthly income
  • Enter details about any assets: Choose whether to retrieve assets electronically or add assets manually. SoFi requires details about checking and savings accounts, life insurance, vehicles, stocks and bonds, retirement plans, business assets, and other assets
  • Enter details about any other properties under your ownership
  • Declare any outstanding court judgments against you, bankruptcies, foreclosures, lawsuits, loan delinquency, alimony or child support. State whether you’ll be borrowing any money to make your down payment

Pros and Cons

SoFi is committed to providing buyers the educational tools and resources, assistance, and easy-to-use application needed to navigate the home buying landscape and offers affordable down payments: Put as little as 10% down on loan up to $3 million and never pay any hidden fees or prepayment penalties.

The main drawback is that SoFi doesn’t offer its services in a number of states. 

Repayment Terms

SoFi offers repayment terms of 15, 20, 25, or 30 years on each of its loan options.

Help & Support

Although SoFi is a mainly digital business, it does offer phone support. When you begin your mortgage application, SoFi appoints you a loan officer to guide you through the process. 


SoFi is an excellent option for borrowers who meet its minimum credit requirements but don’t have what the credit bureaus deem to be an “excellent” credit history and are looking for low down payment options. A SoFi mortgage is an excellent choice if you’re looking for a digital lender.


Q: Will SoFi run a credit check when assessing my application? 

A: Yes, SoFi does run a credit check of its applicants, and yes, this will affect your credit score. 

Q: Where is SoFi based?

A: SoFi’s headquarters are in San Francisco. It also has a large office in Cottonwood Heights, UT.

Physical Address

SoFi Mortgage LLC

1 Letterman Drive, Building A

San Francisco, CA 94129

Visit SoFi


Terms and Conditions Apply. SOFI RESERVES THE RIGHT TO MODIFY OR DISCONTINUE PRODUCTS AND BENEFITS AT ANY TIME WITHOUT NOTICE. To qualify, a borrower must be a U.S. citizen or permanent resident in an eligible state and meet SoFi's underwriting requirements. Not all borrowers receive the lowest rate. To qualify for the lowest rate, you must have a responsible financial history and meet other conditions. If approved, your actual rate will be within the range of rates listed above and will depend on a variety of factors, including term of loan, a responsible financial history, years of experience, income and other factors. Rates and Terms are subject to change at anytime without notice and are subject to state restrictions. SoFi refinance loans are private loans and do not have the same repayment options that the federal loan program offers such as Income Based Repayment or Income Contingent Repayment or PAYE. Licensed by the Department of Business Oversight under the California Financing Law License No. 6054612. SoFi loans are originated by SoFi Lending Corp., NMLS # 1121636. ( Opens A New Window.)

SoFi Lending Corp. is an Equal Housing Lender. As prohibited by federal law, we do not engage in business practices that discriminate on the basis of race, color, religion, national origin, sex, marital status, age (provided you have the capacity to enter into a binding contract), because all or part of your income may be derived from any public assistance program, or because you have, in good faith, exercised any right under the Consumer Credit Protection Act. The federal agency that administers our compliance with these federal laws is the Federal Trade Commission, Equal Credit Opportunity, Washington, DC, 20580. ( )

✝ To check the rates and terms you qualify for, SoFi conducts a soft credit pull that will not affect your credit score. However, if you choose a product and continue your application, we will request your full credit report from one or more consumer reporting agencies, which is considered a hard credit pull and may affect your credit.

SoFi customer testimonials

GreatReviews 2,484
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  • author
    Dec 21, 2020
    Good but always out to gain your money

    They are great if you simply want to pay your loans and have straight forward options. If you need anything complicated, please do not use them. Also remember if you need to pay off your loan (and the mail is late), they will make sure to collect all interest on the loans if the payoff check is late. They will not backdate to the payoff date.


  • author
    Ankit Takyar
    2 days ago
    SoFi negative customer service.

    Spoke to an account specialist today regarding my loan refinance. Asked to speak to manager was told by account specialist that it would not be allowed. Asked why? Told because I have answered your questions and queries. I let her know that I still wanna speak to manager to explain my point of view. Then she began to speak loudly telling me no she could not let me. Who does this? I came off working in ICU and did not wanna be treated negatively. Would recommend laurel road for refinancing your loan, this is to all my resident medical docs out there. Honestly those guys were more receptive and offered better promotions. Also when asked to speak with manager they did patch me through.


  • author
    3 days ago
    It was my first time to apply to Sofi…

    It was my first time to apply to Sofi and gotta say the experience was bad. After filling out all the information about yourself, they will start contacting you for more info one by one. This took months! I had a credit over 800 and don’t understand why they need to take that long to process. The loan amount was only about 12k. Save yourself time by applying personal loan to companies that actually looks at your credit score.


  • author
    Stacie Nauman
    Dec 14, 2020
    I used sofi to consolidate all my…

    I used sofi to consolidate all my student loans. So instead of 5 large interest payments to various companies...I now have 1 loan with a much better interest rate. I have a few more years left but I am happy it’s in one place and that I’m now saving some money. They offer a welcome bonus if you use my share code. Sofi generated this for me. You can even call to confirm it’s real! Got to Sofi website Then write “ share/53754?src=copy “ at the end of the link


  • author
    Katie S
    Nov 24, 2020
    I have been a SOFI customer for years, but no more

    I have been a SOFI customer for years and had always received great service when refinancing my law school loans and using their investment platform. That all came to a screeching halt when I went to get a mortgage. I went through the application process providing all of the documentation needed to approve my loan. I have nearly perfect credit, a high salary career, and plenty of money saved for a down payment so the process was super first. Once I decided to put an offer in on a house, I was forced to interact with Alice Tirrell who was my assigned loan officer. She repeatedly issued preapproval information and discussed my home purchase without ever mentioning that fact that a) apparently she had never actually moved my application forward for underwriting; b) because she had failed to do her job, SOFI would need additional time to underwrite the loan and appraise the house. Once I finally was under contract on my home and reached out to finish the process, she straight up told me that she couldn't help and I should go elsewhere. Apparently there was not enough time between my contract and closing dates since she had dropped the ball earlier and not processed everything that needed processed. I, understandably, was irritated because I had already provided all of my documentation and had been working with SOFI for months with ZERO mention of any of these issues. She refused to let me speak with her supervisor, continued to deny my requests to process the loan, and kept simply telling me to go elsewhere. Luckily, I had the credit and financial resources to easily find another mortgage company who was happy to have my business, but I am still appalled at the level of incompetence and poor customer service from Alice Tirrell. She is easily the worst service provider I have ever worked with (and I have had Comcast cable for years)! SOFI, if I were you, I would fire Ms. Tirrell and spend some resources trying to find loan officers who are competent at basic tasks and can conduct themselves in a minimally professional way.