Need help deciding?

(844) - 974 - 3637

Veterans First Review

ByBestmoney StaffNov. 16, 2020

This site is a free online resource that strives to offer helpful content and comparison features to its visitors. Please be advised that the operator of this site accepts advertising compensation from companies that appear on the site, and such compensation impacts the location and order in which the companies (and/or their products) are presented, and in some cases may also impact the rating that is assigned to them. To the extent that ratings appear on this site, such rating is determined by our subjective opinion and based on a methodology that aggregates our analysis of brand market share and reputation, each brand's conversion rates, compensation paid to us and general consumer interest. Company listings on this page DO NOT imply endorsement. We do not feature all providers on the market. Except as expressly set forth in our Terms of Use, all representations and warranties regarding the information presented on this page are disclaimed. The information, including pricing, which appears on this site is subject to change at any time.

In a Nutshell

Veterans First Mortgage was founded in 1985 to provide a specialized mortgage service to veterans and military personnel. It offers VA and FHA loans to eligible borrowers across the United States, with competitive rates, low closing costs, and zero or minimal down payments.


  • Specializes in working with military veterans
  • Offers a wealth of free educational tools and resources
  • Borrowers can complete application online or by phone


  • Doesn’t have significant experience in conventional loans
  • Doesn’t offer a wide range of mortgage products
  • No online quotes

Veterans First Mortgage at a Glance 

Loan types
Home Purchase, Home Refinance
Featured Loans
Repayment terms
15-30 years
Suitbale for
Military veterans who want a lender they can trust


Veterans First requires its employees to undertake a mandatory course called Operation Vet-Centric which gives them an insight into what it means to serve in the military and how they can help you. 

Suitable For?

Veterans First does accept civilian customers, though its primary goal is to serve current and former service members and surviving spouses. Around 90% of Veterans First’s loans are for VA Loans, so it’s fair to say it’s one of the nation’s leading professionals when it comes to this government-backed mortgage. It also offers free tools and resources to help vets understand VA Loan requirements and benefits.

Types of Loan Products

Veterans First offers government-backed VA, FHA and conventional loans. 

It supplies VA home loans to:

  • People who have served 2 years in regular military branches

  • People who have served  6 years in the Reserves or National Guard

  • People who have served  90 days in active duty during wartime

  • People who have served  181 days in active duty during peacetime

  • Spouses of veterans who died in the line of duty or as a consequence of a service-related injury. 

Borrowers must have been employed for 2 years, have enough residual income to live on after monthly mortgage payments.

A VA loan from Veterans First includes the following features:

  • No down payment. Applicable if the price paid for the home doesn’t exceed its appraised value. 

  • No private mortgage insurance (PMI). With FHA loans, the borrower is required to purchase PMI. But with VA loans, the Department of Veterans Affairs (VA) insures about 25% of the VA loan, meaning there’s no need for the borrower to do so.

  • Low closing costs. The VA limits the amount borrowers can pay in closing costs for a VA loan. 

  • VA funding fee. In return for the favorable terms offered by the Department of Veterans Affairs, most approved borrowers must pay this fee. The rate is determined by the level of down payment.

The Application Process

To apply for a VA loan or FHA loan, call Veterans First or click “Start your loan” on the website and fill out your name and phone number to have a loan officer call you. 

After you provide basic details about yourself, your income, the home you’re planning to purchase, and you’ve proven your eligibility for a VA loan, the loan officer will offer you a pre-qualified rate and outline which documents you’ll need to provide.

Borrowers may provide documents online. The documentation is fairly similar to that you’d be asked to provide by other lenders for VA, FHA, or conventional loans. It includes:

  • Proof of identity and address

  • Social Security number (so the lender can run a credit check)

  • Proof of income

  • Tax statements

Here are 4 basic guidelines to being approved for a Veterans First VA loan:

  • VA entitlement: A Certificate of Eligibility (COE) is necessary to show you’ve met the service requirement and have the VA’s backing for the loan. The COE can be obtained from eBenefits website, by mail, or by filing VA Form 26-1880. Veterans First can also assist with the application.

  • VA certified appraisal: As a condition of taking out a VA loan, your home must pass an appraisal by a Department of Veterans Affairs-certified appraiser.

  • Occupancy: You, your spouse, or a dependent child must live in the home.

  • Income, credit, and assets: In addition to meeting lender requirements, your financials must also meet VA requirements.

Rates and Fees– The Bare Basics

VA loans are insured by the government, allowing lenders such as Veterans First to offer competitive rates to borrowers. However, interest and APR are dependant on you, the individual borrower, and therefore Veterans First doesn’t publish any rates on its website.

As mentioned above, closing costs are limited by law. The origination fee cannot exceed 1%. Other fees include: VA appraisal fee, credit report fee, prepaid fees for escrow, reasonable interest rate discount points, and certain other closing costs such as title insurance costs and recording fees.

Repayment Terms

All of Veterans First’s mortgages must be repaid over a period of 15, 20, 25, or 30 years.

Help & Support

Veterans First operates offices in Utah, California, Nevada, Arizona, and Missouri. To speak to a loan officer, use one of these channels:

  • Phone:  a toll-free number in operation during extended business hours (Mondays to Fridays, 6am to 6pm PT, 9am to 9pm ET).

  • Email

  • Fax

  • Contact form: Click the question mark symbol on the Veterans First website and fill out your contact details to have a loan professional call you. 


As the name suggests, Veterans First exists to help active and former military personnel purchase a home. It isn’t the only lender to offer VA loans, but it is one of the largest providers of VA loans and one of only a handful that exists solely to serve veterans. Veterans First operates nationwide and offers strong customer service in addition to a wealth of educational resources to help veterans better understand your mortgage options.

Veterans First FAQ

  • How else does Veterans First support the military?

Veterans First is involved in several external initiatives, including the Veterans Family Gift Shop in Salt Lake City, Utah, Fisher House dinners for families of hospitalized veterans, and care packages for U.S. troops abroad.

  • Where does Veterans First rank among VA lenders?

It has been one of the nation’s 10 largest VA lenders by loan origination value since 2010. And in 2009, it appeared on the Inc. 500 list of fastest-growing companies.

  • Where else can I read about Veterans First’s activities?

Veterans First has an active social media presence. It has more than 850,000 followers, and also operates Twitter, Instagram, and LinkedIn pages.

  • Has the company always been known as Veterans First?

Veterans First Mortgage was founded under the name iFreedom Direct, but changed its name to reflect its commitment to military veterans.

Physical Address

Veterans First Mortgage
124 Charles Lindbergh Drive
Salt Lake City, UT 84116

Veterans First customer testimonials

ExcellentReviews 995
TrustPilot is the world’s most powerful review platform, free and open to all.
  • author
    Steven Nelson
    an hour ago
    Thank you Lee Camblin !

    Thank you Lee Camblin for your excellent service to refinance my home ! Keep up the excellent work and I appreciate how quickly and efficiently you accomplished my goal .


  • author
    Richard Shell
    5 hours ago
    Refinancing in covid time

    I was assisted with my new mortgage by the most professional care of Mike Sanders at veterans first. He was able to get my payments reduced a great deal and made the process simple and painless all the while keeping my family safe from the virus. I would recommend him and his company highly.


  • author
    Joanne Meeks-Herbert
    6 hours ago
    I had an Awesome Experience with Shantel Cornejo. ling…

    I had an Awesome Experience dealing with the best Loan Officer Shantel Cornejo. She is very good at what her job entails. When times got a little hectic with the paperwork she made sure that she let me know step by step it wasn't going to be easy. This I like because she was being honest with me with what was about to come. Her professionalism and kindness helped a great deal. She made me want to continue even when I was ready to give up. I applaud Shantel's outstanding support in helping me buy a Condo.


  • author
    Jessica Pike
    14 hours ago
    Denitra Cosby is awesome

    I had a wonderful experience working with Denitra Cosby on getting my mortgage refinanced at an awesome rate. She was patient and persistent but not pushy at all. I so appreciated her interpersonal style and willingness to answer every question I had, which is usually a lot! Thank you!


  • author
    Aimee LeMasters
    16 hours ago
    Excellent experience because of our…

    Excellent experience because of our loan officer, Shantel!! Throughout this lengthy process, she kept us informed, answered all questions promptly, and always had a positive, professional attitude. Thank you Shantel, for walking us up the path to our new home!!


Veterans First